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Streamline your entire business with a free CRM

Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance. The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.
HubSpot
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HubSpot CRM

HubSpot CRM Core Features

Focus of CRM Feature
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates
Focus of Lead Management Feature
  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
Focus of Lead Generation Feature
  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
Focus of Coaching Feature
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Dashboard
  • Goal Setting/Tracking
  • Program Management
  • Progress Tracking
Focus of Business Management Feature
  • Customer Management
  • Document Management
  • Marketing Management
  • Project Management
  • Reporting & Analytics
  • Sales Management
  • Scheduling
  • Workforce Management
Focus of Marketing Automation Feature
  • Analytics/ROI Tracking
  • Campaign Management
  • Email Marketing
  • Landing Pages
  • Lead Management
  • Search Marketing
  • Segmentation and Targeting
  • Social Marketing

HubSpot CRM Pricing

Pricing Type
  • Free
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page

HubSpot CRM Reviews

119
Total Reviews
4.4/5
Overall Rating
1
Recent Reviews

What Users Say

A complete marketing automation platform with powerful CRM integration
TJCG Pvt Ltd
TJCG Pvt Ltd , MVP & Custom Software Development Agency at TJCG Pvt Ltd
The best CEM I have ever used
Leonardo Silvestre Mardini
Leonardo Silvestre Mardini , Founder at Mardini Digital Agency
A Powerful CRM for Marketing and Sales Alignment
John Alexander
John Alexander
Unleashing the Power Mailchimp
Sachin Kumar
Sachin Kumar , Social Media Marketing Manager at kamala Farms
HubSpot is too good!
Arvind Upadhyay
Arvind Upadhyay , Digital Marketing Manager

What Users Like The Most

  • The free version allows you to try out HubSpot for 30 days before making a purchase decision.
  • You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
  • HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.

What Users Like The Least

  • HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
  • HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
  • HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.

HubSpot CRM Reviews

4.4 119 Reviews
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TJCG Pvt Ltd

A complete marketing automation platform with powerful CRM integration

We’ve been using HubSpot Marketing Hub to streamline our campaigns, track leads, and align our sales and marketing teams. The platform combines email marketing, landing pages, SEO tools, analytics, and automation in a single hub, which has made managing our entire funnel much easier. The dashboards give us real-time visibility into performance, while workflows help automate repetitive tasks and personalize outreach at scale. Overall, HubSpot has become a central tool in our digital strategy and has significantly improved lead nurturing and conversions.

What was the project name that you have worked with HubSpot CRM?

CRM Software , Marketing Automation Software , Customer Service Software , Lead Management Software , Business Management Software , Coaching Software , Lead Generation Software

How long have you used HubSpot CRM?

2 Years

How frequently you use HubSpot CRM?

Weekly

How do you find pricing of HubSpot CRM?

inexpensive

What do you like the most about HubSpot CRM?

Intuitive, all-in-one interface for campaigns and automation. Seamless integration with HubSpot CRM and other third-party tools. Advanced analytics and reporting dashboards. Scalable for both small teams and large enterprises. Strong email deliverability and personalization options.

What do you like the least about HubSpot CRM?

Pricing can become expensive as contacts and features scale. Some customizations in workflows and reporting are limited. Heavy automations can sometimes feel slow. Integration with certain niche tools requires extra setup.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Gmail Backup Software
Zapier
Google Analytics

Switched from

Zoho Analytics
Salesforce CRM
Pipedrive
Leonardo Silvestre Mardini

The best CEM I have ever used

I use it daily to organize sales at mardini.com.br, and without the tool, I wouldn't be able to deal with the high volume of opportunities and detect purchasing intentions through visits and email openings.

What was the project name that you have worked with HubSpot CRM?

CRM Software , Lead Generation Software

How long have you used HubSpot CRM?

8 Years

How frequently you use HubSpot CRM?

Daily

How do you find pricing of HubSpot CRM?

mid-tier

What do you like the most about HubSpot CRM?

E-mail notification, Pipeline e Prospect Visits

What do you like the least about HubSpot CRM?

I dont remember

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
John Alexander

A Powerful CRM for Marketing and Sales Alignment

HubSpot CRM has been an essential tool in streamlining our inbound marketing and sales processes. Its user-friendly interface, seamless automation, and deep integrations with other tools make it a go-to choice for managing customer relationships. The platform is intuitive, making it easy to track leads, nurture them with automated workflows, and gain valuable insights through its analytics.

What was the project name that you have worked with HubSpot CRM?

CRM Software , Marketing Automation Software

How long have you used HubSpot CRM?

3 Years

How frequently you use HubSpot CRM?

Weekly

How do you find pricing of HubSpot CRM?

mid-tier

What do you like the most about HubSpot CRM?

The intuitive UI makes onboarding and daily usage smooth. Pipeline and deal tracking provide clear visibility into lead progress. Comprehensive reporting & analytics for tracking engagement and conversion rates.

What do you like the least about HubSpot CRM?

Pricing can be a hurdle as advanced features require premium plans. Limited customization in some reporting and automation workflows compared to enterprise CRMs. The email automation cap on lower-tier plans can be restrictive for most of the business.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Sachin Kumar

Unleashing the Power Mailchimp

HubSpot CRM has proven to be an excellent tool that combines powerful features with user-friendly functionality. Its intuitive interface makes it easy for users of all levels to navigate and leverage its robust capabilities. The platform's effectiveness in streamlining customer management processes, coupled with its straightforward design, makes it a standout choice for businesses seeking a hassle-free and efficient CRM solution. With HubSpot CRM, managing contacts, automating sales tasks, and gaining valuable insights has never been this straightforward and accessible.

What was the project name that you have worked with HubSpot CRM?

Lead Generation Software

How long have you used HubSpot CRM?

6 Months

How frequently you use HubSpot CRM?

Weekly

How do you find pricing of HubSpot CRM?

mid-tier

What do you like the most about HubSpot CRM?

User-Friendly Interface: Users often highlight the platform's intuitive and user-friendly interface, making it easy for both beginners and experienced professionals to navigate Integration Capabilities: HubSpot CRM's seamless integration with other HubSpot tools and a wide range of third-party applications is often praised. This allows for a more comprehensive and interconnected approach to managing customer relationships.

What do you like the least about HubSpot CRM?

Cost: Some users find HubSpot's pricing, especially for advanced features and additional users, to be on the higher side. It's essential to carefully evaluate the pricing plans to ensure they align with your budget and needs. Learning Curve for Advanced Features: While the interface is generally user-friendly, users who want to leverage more advanced features might find a learning curve. Training and support resources are available.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Arvind Upadhyay

HubSpot is too good!

I liked the HubSpot CRM too much, specifically with workflow creation. Contact management also becomes breeze due HubSpot CRM. The marketing and customer service approach also become impactable with HubSpot.

What was the project name that you have worked with HubSpot CRM?

CRM Software , Customer Service Software , Lead Management Software

How long have you used HubSpot CRM?

2 Weeks

How frequently you use HubSpot CRM?

Weekly

How do you find pricing of HubSpot CRM?

mid-tier

What do you like the most about HubSpot CRM?

Workflow Creation

What do you like the least about HubSpot CRM?

No bad experience!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Intuit Mailchimp
Ibrahim Mawri

HubSpot is a holy grail CRM software for any business

We've Electric Ride Lab been using this software for over two years and haven't looked back. We highly recommend HubSpot! Given the plethora of options available, choosing CRM software can be overwhelming. Thankfully, we were able to navigate the sea of CRM software and found the best one that suited our business needs - HubSpot. It's an all-in-one solution that helps you manage your sales pipeline, track leads, nurture prospects, and close deals. And it does so with ease, thanks to its intuitive user interface. You can also use HubSpot as a marketing tool by setting up email campaigns, landing pages, or social media posts.

How long have you used HubSpot CRM?

2 Years

How frequently you use HubSpot CRM?

Daily

What do you like the most about HubSpot CRM?

The free version allows you to try out HubSpot for 30 days before making a purchase decision.

You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.

HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.

HubSpot has a very easy-to-use interface.

HubSpot integrates with many other popular tools such as Google Analytics, MailChimp, Salesforce, Zendesk, Slack, and others.

HubSpot provides 24/7 customer support via phone, chat, and email.

HubSpot makes it simple to integrate social media into your workflow.

What do you like the least about HubSpot CRM?

HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.

HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan

HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Kushan Patel

We love using HubSpot for our sales and CRM management

We Echo Innovate IT are in the business of mobile app development. In any IT business, many queries come from various sources like traffic, social media, email campaigns, etc. Hubspot, the Premium CRM Tool, has been most beneficial in our various operations from 2018 until now. Through HubSpot, we managed all our data leads, referrals, onboarded customers, new campaigns, and everything under one roof. We could segregate the data based on dates, conversion ratios, and filters, thus helping the team distribute tasks effectively. Hubspot, a CRM giant, has mastered the game of customer satisfaction. You can contact their team for any problems round the clock, and they are there to help you. Their customer support team makes sure all requests are tracked and resolved in minimum time. This helps us in seamless work management.

How frequently you use HubSpot CRM?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Tamara Mitchell

The interface is very user-friendly

We at Montrium use Hubspot to manage our email marketing. Pros: The interface is very user-friendly. You can automate emails as part of a workflow or schedule them as regular emails. Workflows are helpful for lead nurturing and setting up if/then emails, e..g. if an individual registers for a webinar, they receive a reminder email for that webinar. Emails are easy to create from a template or clone from previous emails and editing is simple with drag & drop modules - text, images, CTAs, etc. You can test emails before you send them out as different contacts, or how they would appear for different email hosts. All of this means we can make highly professional, engaging emails in a short amount of time with Hubspot. Cons: It's difficult to collaborate together in Hubspot, i.e. review and edit an email with real-time updates as a marketing team. We have to save, exit, and let the next person review. It's not a huge problem but it would be a nice feature to have.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Rima Shah

All-in-one system for CRM, marketing, and sales

At Technostacks Infotech Pvt ltd, we use Hubspot CRM. Following are the pros and cons: Pros: Keeps the technology up to date with current web and marketing trends. Super easy and intuitive user interface Excellent award-winning end user support via live chat, tweet, or direct call. A lot of time saved with their automation workflows. All-in-one system for CRM, marketing, and sales, which makes it exceptional when it comes to collaboration. This means that you can more easily align your sales and marketing teams when it comes to reporting, workflows, and more. Allows to work on social media, emails, landing pages, analytics, and more, all in one place. Integration options if you are using other tools such as MailChimp,Zapier, Jira Cloud, WordPress, Slack, can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first. Creating workflows can get tricky and confusing. Cons: Can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first.  Creating workflows can get tricky and confusing.  Slightly expensive for SMEs - would be great to have a cheaper pricing plan. While emails are free, if the list has too many names, it will cost you.  Manual cleaning of HubSpot database every now and then to make sure you get rid of the junk leads (e.g. competitors, job hunters, etc.) or bugs.

Rating Breakdown

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  • Features
  • Customer Support
  • Overall Rating
Jamie-Lee Kay

Easy to use software

As a CEO of The Other Straw, here is my review regarding Hubspot CRM. Pros: Ease of Use and Customization

Rating Breakdown

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Frans van Staden

Highly recommend HubSpot to any SME and even larger organizations

I was recently recognized as a Champion User of HubSpot for 2020 - (https://www.linkedin.com/feed/update/urn:li:activity:6634079348934750208/). I use HubSpot to run all of our company's(ThoughtWire) marketing and promotional campaigns. From creating blog posts and landing pages to email campaigns and social media posts as well as setting up automated workflows. HubSpot's ability to integrate with a number of other tools such as Zoom Webinars, AdRoll, Slack and a host of others makes it an incredibly valuable tool. I can highly recommend HubSpot to any SME and even larger organizations that are looking for a single source of truth when it comes to executing and reporting on their marketing campaigns.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jennifer Willy

HubSpot's pricing model is great for small businesses

Customer relationship management (CRM) software was developed about 30 years ago to help businesses better manage customer relationships and all the data involved with them. But now CRM software has become more powerful and complex than ever. Being an editor of Etia, after using Hubspot I found that it has the ability to quickly navigate to Accounts, Contacts, Deals, and Reports. You can easily drill down into specific contacts, for example, to view things like email address, phone number, and history of contact activity. HubSpot can be set up in many cases in a matter of minutes because the basic version is free. So, HubSpot is easier to pick up but has fewer customization and menu options. Ultimately, HubSpot's pricing model is great for small businesses that require basic CRM functions.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Samuel Adams

HubSpot is the simplest CRM we've used to date

Being a social media and content strategist at SeedSpark , adopting HubSpot as the epicenter of our marketing strategy has simplified the process of managing multiple social media accounts while also providing a useful tool to manage contacts, email campaigns, and our company blog. While the tool itself has provided an incredible amount of utility, HubSpot's training helps you become not only a better user, but a better salesman and marketer. With courses on social media, inbound marketing, content marketing, and so much more, HubSpot provides the tools that you need to be a good marketer and additional training to make you even greater. Though a few bugs may exist in the software, HubSpot is the simplest CRM we've used to date. By streamlining the process of organizing, reaching, and serving clients, HubSpot enables our team to continually improve, learn, and grow.

Rating Breakdown

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  • Features
  • Customer Support
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Ian Kelly

Hubspot syncs well with Gmail for Business without too many hoops to jump through

As a VP, Operations of NuLeaf Naturals, here is my experience using Hubspot CRM. It can seem overwhelming at first glance as there are a lot of options, which can also add up in price. The secret for me was finding what I needed to track sales and eliminate the rest. One area that was user-friendly for sales, was the visual nature of the Deals function. The drag and drop nature of moving deals through the stages was intuitive and had the option built in to set reminders and deadlines. Hubspot syncs well with Gmail for Business without too many hoops to jump through. The tracking and notifications on emails can be a little buggy at times, including getting multiple notifications for the same email. Overall, the pros outweigh the cons.

Rating Breakdown

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  • Features
  • Customer Support
  • Overall Rating
Allison Quintanilla Plattsmier

I value and appreciate the software

I was very impressed with HubSpot during my consulting experience at AQP Consulting. They have a HubSpot academy and function as an overall content marketing tool rather than just social media integration. They also have a free version. They are visually appealing, user friendly, and offer a wide range of free integration services that, coming from a nonprofit background.

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