HubSpot CRM

Everything you need to organize, track, and nurture your leads and customers.
4.4 (114 Reviews) Write a Review

HubSpot CRM Overview

United States
Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead management, lead generation, and customer support service. This user-friendly CRM solution supports customization to adapt and scale software to market needs. The built-in analytic reports and dashboard give a complete overview of the company's CRM strategies and performance. The software offers the flexibility to subscribe to a single or a combination of its CRM modules. The pricing plan is segmented into three plans- starter, professional, and enterprise. The software offers a free trial.
  • Accounting
  • Logistics & Supply Chain
  • Marketing & Advertising
  • English

HubSpot CRM Core Features

CRM Features
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
Customer Service Features
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates
Lead Management Features
  • Campaign Management
  • Contact Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
Lead Generation Features
  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management

HubSpot CRM Pricing

Pricing Type
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based

HubSpot CRM Reviews

4.4 (114 Reviews)

HubSpot is a holy grail CRM software for any business

Ibrahim Mawri
7 months ago

We've Electric Ride Lab been using this software for over two years and haven't looked back. We highly recommend HubSpot! Given the plethora of options available, choosing CRM software can be overwhelming. Thankfully, we were able to navigate the sea of CRM software and found the best one that suited our business needs - HubSpot. It's an all-in-one solution that helps you manage your sales pipeline, track leads, nurture prospects, and close deals. And it does so with ease, thanks to its intuitive user interface. You can also use HubSpot as a marketing tool by setting up email campaigns, landing pages, or social media posts.

I have used this software for
2 Years
I use this software
Pros :
  • The free version allows you to try out HubSpot for 30 days before making a purchase decision.
  • You'll have no problem using HubSpot once you download the app. There's no need to install any plugins or third-party apps. All you need is a web browser and an internet connection.
  • HubSpot offers unlimited customization options. You can change colors, fonts, logos, and more.
  • HubSpot has a very easy-to-use interface.
  • HubSpot integrates with many other popular tools such as Google Analytics, MailChimp, Salesforce, Zendesk, Slack, and others.
  • HubSpot provides 24/7 customer support via phone, chat, and email.
  • HubSpot makes it simple to integrate social media into your workflow.
Cons :
  • HubSpot has hundreds of integrations, it doesn't offer the same level of integration as competitors such as Salesforce and Pipedrive.
  • HubSpot's pricing plan starts at $45 per month. However, the price significantly increases if you want to upgrade to the enterprise plan
  • HubSpot only offers desktop applications at this point. However, they do plan to release mobile apps soon.
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

We love using HubSpot for our sales and CRM management

7 months ago

We Echo Innovate IT are in the business of mobile app development. In any IT business, many queries come from various sources like traffic, social media, email campaigns, etc. Hubspot, the Premium CRM Tool, has been most beneficial in our various operations from 2018 until now. Through HubSpot, we managed all our data leads, referrals, onboarded customers, new campaigns, and everything under one roof. We could segregate the data based on dates, conversion ratios, and filters, thus helping the team distribute tasks effectively. Hubspot, a CRM giant, has mastered the game of customer satisfaction. You can contact their team for any problems round the clock, and they are there to help you. Their customer support team makes sure all requests are tracked and resolved in minimum time. This helps us in seamless work management.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

The interface is very user-friendly

posted on 24/6/20

We at Montrium use Hubspot to manage our email marketing.

Pros: The interface is very user-friendly. You can automate emails as part of a workflow or schedule them as regular emails. Workflows are helpful for lead nurturing and setting up if/then emails, e..g. if an individual registers for a webinar, they receive a reminder email for that webinar. Emails are easy to create from a template or clone from previous emails and editing is simple with drag & drop modules - text, images, CTAs, etc. You can test emails before you send them out as different contacts, or how they would appear for different email hosts. All of this means we can make highly professional, engaging emails in a short amount of time with Hubspot.

Cons: It's difficult to collaborate together in Hubspot, i.e. review and edit an email with real-time updates as a marketing team. We have to save, exit, and let the next person review. It's not a huge problem but it would be a nice feature to have.

All-in-one system for CRM, marketing, and sales

posted on 5/6/20

At Technostacks Infotech Pvt ltd, we use Hubspot CRM. Following are the pros and cons:


  • Keeps the technology up to date with current web and marketing trends. Super easy and intuitive user interface Excellent award-winning end user support via live chat, tweet, or direct call.

  • A lot of time saved with their automation workflows.

  • All-in-one system for CRM, marketing, and sales, which makes it exceptional when it comes to collaboration. This means that you can more easily align your sales and marketing teams when it comes to reporting, workflows, and more. Allows to work on social media, emails, landing pages, analytics, and more, all in one place.

  • Integration options if you are using other tools such as MailChimp,Zapier, Jira Cloud, WordPress, Slack, can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first. Creating workflows can get tricky and confusing.


  • Can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first. 

  • Creating workflows can get tricky and confusing.

  •  Slightly expensive for SMEs - would be great to have a cheaper pricing plan. While emails are free, if the list has too many names, it will cost you.

  •  Manual cleaning of HubSpot database every now and then to make sure you get rid of the junk leads (e.g. competitors, job hunters, etc.) or bugs.

Easy to use software

Jamie-Lee Kay
posted on 15/5/20

As a CEO of The Other Straw, here is my review regarding Hubspot CRM.
Pros: Ease of Use and Customization

Highly recommend HubSpot to any SME and even larger organizations

Frans van Staden
posted on 15/5/20

I was recently recognized as a Champion User of HubSpot for 2020 - (

I use HubSpot to run all of our company's(ThoughtWire) marketing and promotional campaigns. From creating blog posts and landing pages to email campaigns and social media posts as well as setting up automated workflows. HubSpot's ability to integrate with a number of other tools such as Zoom Webinars, AdRoll, Slack and a host of others makes it an incredibly valuable tool.

I can highly recommend HubSpot to any SME and even larger organizations that are looking for a single source of truth when it comes to executing and reporting on their marketing campaigns.

HubSpot's pricing model is great for small businesses

posted on 14/5/20

Customer relationship management (CRM) software was developed about 30 years ago to help businesses better manage customer relationships and all the data involved with them. But now CRM software has become more powerful and complex than ever. Being an editor of Etia, after using Hubspot I found that it has the ability to quickly navigate to Accounts, Contacts, Deals, and Reports. You can easily drill down into specific contacts, for example, to view things like email address, phone number, and history of contact activity. HubSpot can be set up in many cases in a matter of minutes because the basic version is free. So, HubSpot is easier to pick up but has fewer customization and menu options. Ultimately, HubSpot's pricing model is great for small businesses that require basic CRM functions.

HubSpot is the simplest CRM we've used to date

Samuel Adams
posted on 14/5/20

Being a social media and content strategist at SeedSpark , adopting HubSpot as the epicenter of our marketing strategy has simplified the process of managing multiple social media accounts while also providing a useful tool to manage contacts, email campaigns, and our company blog. While the tool itself has provided an incredible amount of utility, HubSpot's training helps you become not only a better user, but a better salesman and marketer. With courses on social media, inbound marketing, content marketing, and so much more, HubSpot provides the tools that you need to be a good marketer and additional training to make you even greater. Though a few bugs may exist in the software, HubSpot is the simplest CRM we've used to date. By streamlining the process of organizing, reaching, and serving clients, HubSpot enables our team to continually improve, learn, and grow.

Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
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