Top Customer Service Software

Customer Service Software

Are you trying to discover top customer service software on the web? Get the listing of top customer support software by the research team of GoodFirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. With regards to giving stand out customer service, speed is significant. Another advantage of customer service software is the utilization of pre-scheduled email templates or push notifications that saves cost and time. Are you in need of reliable customer service support software? Just go through the below rundown of top the best customer support solutions in the market and choose one confidently.

List of Best Customer Support Software | Top Customer Service Tool (65 Software)

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  • LiveAgent

    Help Desk Software & Live Chat Software for Better Customer Service

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    "A great all-in-one platform"
    Magdalena Markov
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • UseResponse

    All in one customer support software | knowledge base software.

    UseResponse is a help desk software that includes functions like omni-channel support desk, smart automation, sales automation, task management and issue tracking. It provides real-time analytics to improve team performance. It also enables a user to personalize workflow. Companies from start-ups to large enterprise companies use this support software to improve their support processes and improve... learn more about UseResponse

    "Great Exeperience"
    Wowdesk Inc
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $49 per Month
  • Kapture CRM

    Get closer to your customers

    Kapture's all-in-one Customer Service platform has all the tools your teams need to deliver better and intelligent customer service. Let customers reach out to you through their preferred channel. Phone, chat, email, social media or mobile app, Kapture brings it all together.... learn more about Kapture CRM

    "Best Sales CRM Software"
    Moorthy Machendran, SEO Manager at Keybrowsse
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $20.49 per Month
  • OXON

    Single Platform to Communicate and Track Customers Throughout their Lifecycle.

    OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound customer service and customer support calls, outbound sales calls, email, chat and business management functions with a single platform. Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides mana... learn more about OXON

    "Intelligent solution"
    igor szabo
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $45 per Month
  • Vision Helpdesk

    Multi Channel Help Desk Software

    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. ... learn more about Vision Helpdesk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $12.00 per Month
  • HubSpot CRM

    Everything you need to organize, track, and nurture your leads and customers.

    Hubspot CRM software is a free CRM solution used by sales leaders, marketers, customer service teams, operation managers, business owners, and salespeople. It comes with features for deal tracking, pipeline management, prospect management, email tracking, live chat, form builders, chatbot builder, ad management, contact management, reporting dashboard, and many more. Hubspot CRM organizes your cus... learn more about HubSpot CRM

    "Happy with the results"
    Michael Lowe, Chief Executive Officer at CarPassionate
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Freshdesk

    Affordable customer support software.

    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... learn more about Freshdesk

    "Fresh Desk Takes the Stress Out of Client Requests"
    Elizabeth Pampalone, Professional Speaker at Elizabeth Pampalone, Speaker
    VISIT WEBSITE
    Free Trial
    21 days
    Entry Level Price
    Contact Vendor
  • Groove

    Simple Customer Service Software for Small Businesses

    Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards... learn more about Groove

    "Easy, Organized, Streamlined"
    Taylor Liddle, Partnerships Manager at at Popular Pays
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $19 per Month
  • Quick Base

    The Fastest Path from Idea to Business Application.

    Quick Base is the construction management software that gets the right information to the right people at the right time. Contractors use Quick Base to track construction projects, centralize data, and drive deeper insight and efficiency. Quick Base is an end-to-end solution with tools like CRM, Project Management, Service Requests, Employee Management, Order Management, and more. And you can buil... learn more about Quick Base

    "The Best Low-Code Development Platform Out There"
    dan
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Zendesk Support

    Customer Service Software & Remote Support Software

    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. ... learn more about Zendesk Support

    "Interesting Support/Ticketing Tool"
    Mostafa Awad
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Agile CRM

    All-in-One CRM Software, Sales Enablement + Marketing Automation + Customer Service.

    Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. Trusted by thousands of small to medium businesses across multiple industries, Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and ma... learn more about Agile CRM

    ""
    Michael DeLon, President, Paperback Expert | Positioning Experts for Business Growth at Paperback Expert
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $8.99 per Month
  • Gainsight CS

    Deliver the Outcomes Your Customers Desire

    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

    "Versatile tool with a good customer support"
    Tal Admon
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Online Lead Portal

    Customer at your Finger Tips

    Online Lead Portal is a service-first Mobile CRM tool that builds software designed to improve customer communication & develop better follow up. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our sales CRM tool is powerful and flexible, and scales to meet the needs of any business. Even yours to grow... learn more about Online Lead Portal

    "Online Lead Portal is an important piece of our growth now."
    Pramod Mishra, Senior Consultant at SAPster IT Consulting
    VISIT WEBSITE
    Free Trial
    7 days
    Entry Level Price
    $119 per Month
  • Happyfox

    Best Help Desk Software

    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. ... learn more about Happyfox

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $29.00 per Month
  • Zoho Desk

    Put customer service at the heart of your company.

    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • TeamSupport

    Customer-focused Customer Support Software.

    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently. ... learn more about TeamSupport

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $50.00 per Month
  • Service Creatio

    Intelligent platform to accelerate service delivery and customer delight

    Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. It is the Customer Center that best fits for companies that are looking to manage omnichannel communications and the other is the Service Enterprise which best fits for medium and large companies looking to deliver high-level service across multiple communication channels. ... learn more about Service Creatio

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $35 per Month
  • osTicket

    Open source support ticket system.

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. ... learn more about osTicket

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Kayako

    Customer Support Software that's feature-rich and easy to use

    Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience... learn more about Kayako

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $15 per Month
  • HelpSpot

    Get your small customer service team organized for free.

    HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. ... learn more about HelpSpot

    VISIT WEBSITE
    Free Trial
    21 days
    Entry Level Price
    Contact Vendor
  • HubSpot Service Hub

    Turns Customers Into Promoters and Service Into Growth.

    Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. ... learn more about HubSpot Service Hub

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Nextiva CRM

    Gain the insight to turn customers into fans.

    Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers. ... learn more about Nextiva CRM

    VISIT WEBSITE
    Free Trial
    7 days
    Entry Level Price
    $18.95 per Month
  • piHappiness

    Customer Feedback App & Survey Software

    piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Customized Reports and Dashboards, Access Real-time F... learn more about piHappiness

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $49.99 per Month
  • REVE Chat

    Deliver Better Customer Experience with AI Driven Conversations

    REVE Chat is a multi channel live chat platform to provide real time sales and support assistance with AI powered chatbots. With automated live chat platform, you can qualify visitors into leads and deliver 24x7 automated customer support across multiple channels without losing the human touch. REVE Chat also offers a complete suite of live engagement tools with co-browsing & video chat to deli... learn more about REVE Chat

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $13.5 per Month
  • Crisp

    Multichannel customer support platform

    Crisp is a multichannel customer support platform that helps small and medium companies to scale their customers' relationship through a wide range of features. Crisp offer 3 plan for every kind of business: - Free - 2 agents - Live chat and Mobile Apps (0$ / months) - Pro - 4 agents - Multi-channel management (messenger / twitter / emails) + specific features for live chat (Triggers, canned ... learn more about Crisp

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Fortifi

    The all-in-one business management software

    Fortifi is the all-in-one business management software for sales, marketing, customer support and billing teams. Take control over every aspect of your growing organization with CRM, email marketing, performance marketing, link tracking, customer support, billing and invoicing software, all in one platform. From acquiring new customers to retaining existing ones, Fortifi gives businesses the tools... learn more about Fortifi

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $50 per Month
  • Front

    Email for happy teams and customers.

    Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 5,000 businesses rely on their Front inbox to be more productive as a team.Founded in 2013, Front has raised $79 million from Sequoia, DFJ, and others to unlock new ways to work that make people more efficient, fulfilled, a... learn more about Front

    VISIT WEBSITE
    Free Trial
    7 days
    Entry Level Price
    $9.00 per Month
  • Salesforce Service Cloud

    The Salesforce Service Cloud of Customer Support.

    Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.... learn more about Salesforce Service Cloud

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $300 per Month
  • Helprace

    Cloud-based Help Desk Software and Ticketing System - Helprace

    Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using powerful features, Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket accounted for. ... learn more about Helprace

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $20 per Month
  • ManageEngine SupportCenter Plus

    Delight your customers with world-class support

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. ... learn more about ManageEngine SupportCenter Plus

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • DiamanteDesk

    DiamanteDesk is FREE Open Source easy-to-use help-desk solution.

    DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new le... learn more about DiamanteDesk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Helpy

    Customer support software for organizations serious about data control.

    Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy... learn more about Helpy

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Vocalcom

    Cloud-based Contact Center Software

    Vocalcom’s multi-award winning cloud-based contact center solution and inside sales platform help businesses to drive a more effective sales team, and manage multichannel customer interactions as one single conversation. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences while deliveri... learn more about Vocalcom

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Help Scout

    Simplified customer service

    Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. ... learn more about Help Scout

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    $25.00 per Month
  • Gladly

    Deliver personalized customer experiences at scale

    Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.... learn more about Gladly

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Kustomer

    Customer Service Reimagined

    Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an... learn more about Kustomer

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $99.00 per Month
  • xSellco eDesk

    Customer support tickets matched with order data from everywhere you sell

    xSellco’s connected eCommerce platform helps online sellers manage customer support, feedback and pricing in one place. With 80+ live connections to Amazon, eBay, Walmart and many more, our products centralize your support tickets and order details, improve your seller ratings and win the Amazon Buy Box at the best price.... learn more about xSellco eDesk

    VISIT WEBSITE
    Free Trial
    7 days
    Entry Level Price
    $99.00 per Month
  • Relay

    Connected Support for a Connected World

    We’re building the software layer that powers and automates support for every connected technology in the world. We put the customer at the center of the support experience by enabling technology organizations to see the world the way their customers do; as an interconnected ecosystem of technologies and services, that collectively represent the overall experience. ... learn more about Relay

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $99.00 per Month
  • HelpShelf

    Reduce support requests and create happier customers

    HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters the most.HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. ... learn more about HelpShelf

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $25.00 per Month
  • UUChat

    Professional open source customer service system

    UUChat is a fully open-source, hackable platform for building and running a modern online customer service system. UUChat hopes to provide a compact and convenient and efficient customer service system.... learn more about UUChat

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Daktela Polska

    Multi-channel customer service. Built-in virtual exchange. Built-in CRM.

    Komunikacja Omnichannel, wielokanałowa obsługa klienta. Telefon, Email, Webczat, SMS. Obsługa inbound i outbound, nagrywanie rozmów, system ticketowy, statystyki.... learn more about Daktela Polska

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    Contact Vendor
  • SmartKarrot

    Customer Success Platform

    The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement, con... learn more about SmartKarrot

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Redtie

    Multi-channel Messaging Suite For All Businesses

    Redtie is the true multi-channel messaging platform to acquire, engage & support customers. Get Leads, drive sales and scale your business to new heights. Acquire leads and speed up conversions in your sales funnel with Redtie's omnichannel messaging platform - text, email, voice and chat. Re-target your leads in multi-directions, to scale your conversions real fast. Build your customer communicat... learn more about Redtie

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Tryvium Desk

    To deliver seamless service desk self-service experience

    Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of cus... learn more about Tryvium Desk

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    Contact Vendor
  • eGain Solve

    Customer engagement hub suite.

    eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more.... learn more about eGain Solve

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Clarabridge

    Actionable Insights from Every Customer Interaction, in One Platform

    Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. With customer feedback trends, correlation, and root cause anal... learn more about Clarabridge

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Tryviumdesk

    To deliver seamless service desk self-service experience

    Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of cus... learn more about Tryviumdesk

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    Contact Vendor
  • iSupport

    IT HelpDesk Software

    iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. ... learn more about iSupport

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Call Center Studio

    World’s 1st Call Center Software Built on Google

    World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.... learn more about Call Center Studio

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $69 per Month
  • Replicant

    a new kind of customer service

    Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Replicant's state-of-the-art AI voice technology enables full phone conversations between a bot (the “Thinking Machine”) and a customer... learn more about Replicant

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
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