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Best Customer Service Software

Are you trying to discover the best customer service software on the web?  Browse the list of top customer support software from the research team of Goodfirms to ease your search. The customer service solutions save time and help to respond rapidly to the clients. Speed is significant in providing stand-out customer service. Another advantage of customer service software is the use of pre-scheduled email templates or push notifications, which save time and cost. Are you in need of reliable customer service support software? Just go through the rundown below of the top customer support solutions in the market and choose one confidently.

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Rankings updated: Sep 7, 2026
169 Software

List of the Best Customer Service Software

  • LiveAgent

    5.020 ReviewsVerified

    LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    $15 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    12% in Customer Service Software
    Visit website

  • Kapture CRM

    5.06 ReviewsVerified

    Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized ... read more about Kapture CRM

    Kapture CRM Reviews

    An affordable CX solution that meets your demands in every channelreviewed by: Marcus Langley, Sales Manager at FLA
    Entry Level Price
    $20.49 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software
    Visit website

  • UseResponse

    5.04 ReviewsVerified

    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer ... read more about UseResponse

    UseResponse Reviews

    Great Exeperiencereviewed by: Wowdesk Inc
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Customer Service Software
    Visit website

  • Vision Helpdesk

    5.02 ReviewsVerified

    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk

    Vision Helpdesk Reviews

    Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels. reviewed by: Virginia Bishop
    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Customer Service Software
    Visit website

  • OXON

    5.01 ReviewVerified

    Our call processing solutions let you work with call recordings, real-time conversations, and record deals. Voice call recording tools ensure your QA process is locally and regionally compliant. Automatically measure customer loyalty ... read more about OXON

    OXON Review

    Intelligent solutionreviewed by: igor szabo
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software
    Visit website

  • Helploom

    Helploom is a simple and fast customer support platform for any business. It offers live chat, a full help center, and an AI agent that answers customer questions instantly. Setup takes minutes with a small script. Teams get a shared inbox, unlimited teammates, and clear, predictable pricing. Helploom helps reduce support load, improve response times, and build customer relationships.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Customer Service Software
    Visit website

  • HubSpot CRM

    4.4119 ReviewsVerified

    Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead ... read more about HubSpot CRM

    HubSpot CRM Reviews

    The best CEM I have ever usedreviewed by: Leonardo Silvestre Mardini, Founder at Mardini Digital Agency
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    15% in Customer Service Software
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  • Zendesk Support

    4.516 ReviewsVerified

    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigatereviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    10% in Customer Service Software
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  • ProProfs Help Desk

    4.210 ReviewsVerified

    ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This ... read more about ProProfs Help Desk

    ProProfs Help Desk Reviews

    ProProfs Help Desk is wonderfulreviewed by: Prabodh Ray, ceo at raja rani coupon
    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    30% in Customer Service Software
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  • CoSupport AI

    5.09 ReviewsVerified

    CoSupport Agent — an AI assistant for customer support agents. This solution uses generative AI power to prepare response drafts, ensuring human agent assistance. The final answer is crafted by a human, ... read more about CoSupport AI

    CoSupport AI Reviews

    Enhancing the User Journey with CoSupport AIreviewed by: Yegor Shustik, Product and project manager at Digital Original
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software
    Visit website

  • Zoho Desk

    4.48 ReviewsVerified

    What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

    Zoho Desk Reviews

    With real-time insights tracking, I can know how customers feel about the supportreviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    Pricing Type
    Per User
    20% in Customer Service Software
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  • Agile CRM

    4.65 ReviewsVerified

    Agile CRM is an all-in-one customer relationship management software that automates sales, marketing, and service under one platform. The free version of this affordable next-generation cloud-based SaaS CRM software can be best ... read more about Agile CRM

    Agile CRM Reviews

    Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses.reviewed by: Anonyms User
    Entry Level Price
    $9.99 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    15% in Customer Service Software
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  • Workhub Tasks

    4.54 ReviewsVerified

    WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can ... read more about Workhub Tasks

    Workhub Tasks Reviews

    All-in-one and excellent help desk ticketing system. I absolutely love it!reviewed by: Sirina Dany
    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    25% in Customer Service Software
    Visit website

  • Tidio

    5.03 ReviewsVerified

    Tidio makes advanced customer support automation accessible to businesses of any size—without the usual technical barriers. It merges live chat, help desk, issue ticketing, chatbot automation, and AI agents into one cohesive ... read more about Tidio

    Tidio Reviews

    Tidio is a multifunctional customer experience solution with live chat and chatbot functions that enable to actively generate more leads and sales.reviewed by: Halle Stone, Operations Manager
    Entry Level Price
    $0 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    15% in Customer Service Software
    Visit website

  • Groove

    5.03 ReviewsVerified

    Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live ... read more about Groove

    Groove Reviews

    Great easy-to use email tool for customer-facing teamsreviewed by: Andrew Reese
    Entry Level Price
    $16 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software
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  • Nosnia.ai

    5.03 ReviewsVerified

    NosNia.ai is a WhatsApp-based customer service platform that allows businesses to provide real-time support using the official WhatsApp Business API. Companies can manage customer inquiries, automate FAQs, and route conversations through customizable ... read more about Nosnia.ai

    Nosnia.ai Reviews

    Easy Way to Manage WhatsApp Customer Chatsreviewed by: Amit Sagar, Admin at Prime Ventures
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Customer Service Software
    Visit website

  • LiveChat

    4.73 ReviewsVerified

    For the fastest and the most efficient way to help your customers, turn to LiveChat! As a leading live chat and help desk software solution for business, LiveChat transforms teams into customer ... read more about LiveChat

    LiveChat Reviews

    LiveChat is an efficient and user-friendly help desk solution for modern businesses.reviewed by: Steven Walker
    Entry Level Price
    $16 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    30% in Customer Service Software
    Visit website

  • Happyfox

    4.33 ReviewsVerified

    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox

    Happyfox Reviews

    Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels.reviewed by: Bailey Romero
    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Customer Service Software
    Visit website

  • Front

    4.33 ReviewsVerified

    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate ... read more about Front

    Front Reviews

    A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.reviewed by: Austin Bowman
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    17% in Customer Service Software
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  • Salesforce Service Cloud

    4.52 Reviews

    Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud Reviews

    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.reviewed by: Margot Pierce
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Customer Service Software
    Visit website

  • Kayako

    4.52 Reviews

    Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software ... read more about Kayako

    Kayako Reviews

    Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.reviewed by: Zoe Davison
    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software
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  • Gainsight CS

    4.52 Reviews

    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

    Gainsight CS Reviews

    Versatile tool with a good customer supportreviewed by: Tal Admon
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Service Software
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  • Help Scout

    4.02 Reviews

    Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, ... read more about Help Scout

    Help Scout Reviews

    With the help of Help Scout workflows can be configured to automate actionsreviewed by: Eric Dalius, Executive Chairman at MuzicSwipe
    Entry Level Price
    $20 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    20% in Customer Service Software
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  • TeamSupport

    5.01 Review

    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you ... read more about TeamSupport

    TeamSupport Review

    TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses.reviewed by: Marvin Tillery
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    25% in Customer Service Software
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  • Cayzu

    5.01 Review

    Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

    Cayzu Review

    Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features. reviewed by: Julia Chandler
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    33% in Customer Service Software
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  • HelpSpot

    5.01 Review

    HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. ... read more about HelpSpot

    HelpSpot Review

    HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls.reviewed by: Rolf Benson
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Flat Rate
    30% in Customer Service Software
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  • HubSpot Service Hub

    5.01 Review

    Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    HubSpot Service Hub Review

    HubSpot Service Hub is a robust live chat software that allows you to chat with customers and leads on your own website.reviewed by: Sadie Andrews
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Customer Service Software
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  • Zoho SalesIQ

    5.01 Review

    SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    Zoho SalesIQ Review

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time.reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    Pricing Type
    Per User
    40% in Customer Service Software
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  • REVE Chat

    5.01 Review

    REVE Chat is a multi channel live chat platform to provide real time sales and support assistance with AI powered chatbots. With automated live chat platform, you can qualify visitors into leads ... read more about REVE Chat

    REVE Chat Review

    REVE Chat is an all-in-one live chat and customer engagement platform that is envisioned to help businesses for more online sales.reviewed by: Karen Williamson
    Entry Level Price
    $13.5 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    33% in Customer Service Software
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  • OTRS

    5.01 Review

    OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, ... read more about OTRS

    OTRS Review

    OTRS is an open-source help desk software that is useful for help desks, IT organizations, corporate security teams and customer service teams.reviewed by: Les Hardy
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    30% in Customer Service Software
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  • Helprace

    5.01 Review

    Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using ... read more about Helprace

    Helprace Review

    Helprace is a customer service software suite that is suitable for managing interactions with existing and potential customers.reviewed by: Cheryl Bennett
    Entry Level Price
    $18 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software
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  • ManageEngine SupportCenter Plus

    5.01 Review

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    ManageEngine SupportCenter Plus Review

    ManageEngine SupportCenter Plus is a web-based customer support system designed to help organizations of all sizes manage the client.reviewed by: Rosa Kinsman
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software
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  • Gladly

    5.01 Review

    Full-featured call controls, global coverage, and effortless reporting to make sure all of your enterprise phone channel needs are covered within a single customer software solution. Give customers the option to switch ... read more about Gladly

    Gladly Review

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support.reviewed by: Justine Snee
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    20% in Customer Service Software
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  • Froged

    5.01 Review

    Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

    Froged Review

    Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle. reviewed by: Laurel Kirk
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    20% in Customer Service Software
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  • Helpshift

    5.01 Review

    Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively ... read more about Helpshift

    Helpshift Review

    Helpshift’s web chat widget offers a great customer service platform that allows you to offer your customers to communicate on your website.reviewed by: Hamzah Rafiq
    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in Customer Service Software
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FeatureLiveAgent5.0Kapture CRM5.0UseResponse5.0Vision Helpdesk5.0OXON5.0HelploomHubSpot CRM4.4Zendesk Support4.5
All features (11 features)
Alerts/Notifications
Appointment Management
Escalation
Feedback Management
Help Desk
Knowledge Base
Live Chat
Response Templates
Self-Service Portal
Social Media Integration
AI Features
Total supportedout of 11 features9/115/118/119/1110/1110/115/117/11
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which Customer Service Software products lead on features, and where the rest fall short.

Feature-count leaders

6 products tie at 10 of 11 features supported - choose on price and category fit, not breadth.

  • OXON10 / 11
  • Helploom10 / 11
  • Groove10 / 11
  • Front10 / 11
  • Gladly10 / 11

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Zendesk Guide10 / 11
  • LiveAgent9 / 11
  • Vision Helpdesk9 / 11
  • ManageEngine SupportCenter Plus9 / 11
  • UseResponse8 / 11

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • piHappiness1 / 11
  • iCallify3 / 11
  • Happyfox3 / 11
  • Zoho Desk3 / 11
  • Crisp4 / 11

Related Feature Matrices

CRM Software Feature MatrixMarketing Automation Feature MatrixHelp Desk Software Feature MatrixBusiness Intelligence Feature MatrixAccounting Software Feature Matrix