Top Customer Service Software

Are you trying to discover the best customer service software on the web? Get the listing of top customer support software by the research team of GoodFirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. With regards to giving stand out customer service, speed is significant. Another advantage of customer service software is the utilization of pre-scheduled email templates or push notifications that saves cost and time. Are you in need of reliable customer service support software? Just go through the below rundown of top the best customer support solutions in the market and choose one confidently.

97 Softwares   |  Last updated: Jul 19, 2024
Sort By:

List of the Best Customer Service Software

  • LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    10% in Customer Service Software
    • Alerts/Notifications
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    What User‘s Say

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
    Jeroen van Gils, Founder & CEO at LiFi.co
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva

    REVIEW SUMMARY

    I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing

    Jeroen van Gils
    Jeroen van Gils, Founder & CEO at LiFi.co

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Quote Based
  • UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer ... read more about UseResponse

    UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox. reviewed by: Thalia Stevenson
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    25% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Computer-network-security
    • Computer-software
    • Consumer-services
    • Financial-services
    • Information-technology-services
    • Internet

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    What User‘s Say

    UseResponse is a cloud-based customer support solution with an ideas management tool that provides a support to manage all your requests in one inbox.
    Thalia Stevenson
    Great Exeperience
    Wowdesk Inc at Wowdesk Inc
    Good service level and support
    Kim Hanks, CEO/ Co-Founder at Whim Hospitality LLC

    REVIEW SUMMARY

    Its brilliant self-contained helpdesk system, has finally gotten the networks I manage and the users under control. Our clients are happy with the level of support we give them and it is all positive with this solution.
    Thalia Stevenson
    Thalia Stevenson

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $1490 Per Year
  • A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk

    Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication. reviewed by: Brooke Curtis
    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    25% in Customer Service Software
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    What User‘s Say

    Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication.
    Brooke Curtis
    Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.
    Virginia Bishop

    REVIEW SUMMARY

    Simply the best tool. this is an awesome tool that is helpful to build a sound client base. it’s good for live monitoring and chatting with customers. It works perfectly well for me. It helped us close more sales as it provides real-time communication.
    Brooke Curtis
    Brooke Curtis

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $12.00 Per Month
  • Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized ... read more about Kapture CRM

    Best Sales CRM Software reviewed by: Moorthy Machendran, SEO Manager at Keybrowsse
    Entry Level Price
    $20.49 Per Month
    Free Trial
    30 Days
    33% in Customer Service Software
    • Alerts/Notifications
    • Escalation
    • Help Desk
    • Live Chat
    • Social Media Integration

    INDUSTRIES

    • Hospital-health-care
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blogs

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $20.49 Per Month
  • OXON

    5.0 (1 Review) Verified

    Our call processing solutions let you work with call recordings, real-time conversations, and record deals. Voice call recording tools ensure your QA process is locally and regionally compliant. Automatically measure customer loyalty ... read more about OXON

    Intelligent solution reviewed by: igor szabo
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Accounting
    • Banking
    • Financial-services
    • Hospital-health-care
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Hubspot is a popular CRM software solution packed with customer service features for businesses of all sizes. The software unifies all the customer-centric services to a single platform, like marketing, sales, lead ... read more about HubSpot CRM

    Unleashing the Power Mailchimp reviewed by: Sachin Kumar, Social Media Marketing Manager at kamala Farms
    Entry Level Price
    Free version
    Free Trial
    Available
    15% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Help Desk
    • Live Chat
    • Response Templates

    INDUSTRIES

    • Accounting
    • Logistics-supply-chain
    • Marketing-advertising

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Online Training

    What User‘s Say

    Unleashing the Power Mailchimp
    Sachin Kumar, Social Media Marketing Manager at kamala Farms
    HubSpot is too good!
    Arvind Upadhyay, Digital Marketing Manager
    HubSpot is a holy grail CRM software for any business
    Ibrahim Mawri, Founder at Electric Ride Lab

    REVIEW SUMMARY

    HubSpot CRM has proven to be an excellent tool that combines powerful features with user-friendly functionality. Its intuitive interface makes it easy for users of all levels to navigate and leverage its robust capabilities. The platform's effectiveness in streamlining customer management processes, coupled with its straightforward design, makes it a standout choice for businesses seeking a hassle-free and efficient CRM solution. With HubSpot CRM, managing contacts, automating sales tasks, and gaining valuable insights has never been this straightforward and accessible.
    Sachin Kumar
    Sachin Kumar, Social Media Marketing Manager at kamala Farms

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes ... read more about Freshdesk

    By the help of this platform lot of our time is saved reviewed by: George Kollias, Head of Content Marketing at LearnWorlds
    Entry Level Price
    $11.96 Per Month
    Free Trial
    N/A
    20% in Customer Service Software
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Hospitality
    • Leisure-travel
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar

    What User‘s Say

    By the help of this platform lot of our time is saved
    George Kollias, Head of Content Marketing at LearnWorlds
    Freshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries
    Kevin Turner, Founder and CEO at The Grilling Master
    Freshdesk help businesses track and analyze key metrics
    Jordan Farrar, Owner/Director at Akoca SEO

    REVIEW SUMMARY

    At LearnWorlds, we use FreshDesk. We have been using this software for almost 10 years. FreshDesk supports an omnichannel functionality that combines ticketing software, calls, and chats under the same account.

    George Kollias
    George Kollias, Head of Content Marketing at LearnWorlds

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Growth
    $11.96 Per Month
    Pro
    $43.08 Per Month
    Enterprise
    $68.22 Per Month
  • Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    The platform offers a high degree of personalization in managing workflows reviewed by: Diana Stepanova, Operations Director at Monitask
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    10% in Customer Service Software
    • Alerts/Notifications
    • Escalation
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    What User‘s Say

    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Zendesk's intuitive design makes it easy for our team to navigate
    Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools

    REVIEW SUMMARY

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

    With real-time insights tracking, I can know how customers feel about the support reviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    25% in Customer Service Software
    • Help Desk
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    What User‘s Say

    With real-time insights tracking, I can know how customers feel about the support
    Alvin Wei, Co-founder and CMO at SEO Ant
    One can easily set up customer problems as a ticket and manage them efficiently
    Rakshit Panchal, Marketing Specialist at Sydney Digital Agency
    Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
    Madison Woods

    REVIEW SUMMARY

    We SEO Ant use Zoho Desk. What I love about Zoho Desk is that it allows my company to offer self-service with a multi-lingual help center, hence better customer service. We have been using it for ten months now on a daily basis. The assignment rules ensure that once tickets come in, my agents can get to work helping my customers. The only downside of using Zoho Desk is that although it supports multiple integrations, some are not as effective, thus affecting the user experience.

    Alvin Wei
    Alvin Wei, Co-founder and CMO at SEO Ant

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    EXPRESS
    $7 Per Year
    STANDARD
    $10 Per Year
    PROFESSIONAL
    $17 Per Year
    ENTERPRISE
    $20 Per Year
  • Agile CRM is an all-in-one customer relationship management software that automates sales, marketing, and service under one platform. The free version of this affordable next-generation cloud-based SaaS CRM software can be best ... read more about Agile CRM

    Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses. reviewed by: Anonyms User
    Entry Level Price
    $9.99 Per Month
    Free Trial
    N/A
    10% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Feedback Management
    • Help Desk
    • Social Media Integration

    INDUSTRIES

    • Marketing-advertising
    • Retail
    • Wholesale

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    What User‘s Say

    Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses.
    Anonyms User
    Comprehensive software for CRM and Automation tools designed for marketing practice in small and mid-size businesses.
    Anonyms User
    Agile CRM is an Affordable, Easy-to-Use Platform and has been great for building our business
    Jorge Vivar, Creative Director at Mode

    REVIEW SUMMARY

    It is one of the best and easy-to-use tools that allow automating complicated tasks that are helpful for the marketing sector like automating emails and appointment scheduling. It has more knowledge-based functionalities and features like building landing pages, generating reports, capturing forms and customers data precisely and some more features can be added after upgrading to another plan. They provided online training videos to support our work process. Overall, it is a great marketing tool to boost the sales of businesses.
    Anonyms User
    Anonyms User

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $9.99 Per Month
  • WorkHub Tasks can speed up request processing and issue resolutions by streamlining internal processes like service requests or IT supports. Beyond keeping track of what is happening inside your organization, you can ... read more about Workhub Tasks

    One of the best software for task management and employees collaboration reviewed by: Umar Saleem at R-act
    Entry Level Price
    $39 Per Month
    Free Trial
    N/A
    20% in Customer Service Software
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Self-Service Portal

    INDUSTRIES

    • Computer-software
    • Consumer-services
    • Education-management
    • E-learning
    • Entertainment
    • Events-services
    • Executive-office
    • Facilities-services
    • Security-investigations

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guide
    • Video
    • Blog

    What User‘s Say

    Effective task management system for your organization
    Anonymous
    All-in-one and excellent help desk ticketing system. I absolutely love it!
    Sirina Dany
    All-in-one and excellent help desk ticketing system. I absolutely love it!
    Abdul Rehman, Marketing Executive at Coeus Solutions

    REVIEW SUMMARY

    Absolutely love it! I sincerely appreciate the effort put into it. It aids me in keeping everything organized and separated by category. I can easily track the records and verify the status of pending tickets
    Anonymous
    Anonymous

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $39 Per Month
  • ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This ... read more about ProProfs Help Desk

    ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer. reviewed by: Damian Crawford
    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    30% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal

    INDUSTRIES

    • Consumer-services
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    What User‘s Say

    ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer.
    Damian Crawford
    ProProfs Help Desk is the solution to your online business problems.
    Shiv Gupta, Marketing Director at Incrementors Lead Generation
    I find ProProfs the best help desk support software among all.
    Ryan Patel, Founder

    REVIEW SUMMARY

    An excellent solution with superb options. I have been using different software to manage my organization’s interactions with my clients. And this one is the best customer support tool. I like its chat/ messaging option and also customizable reports.
    Damian Crawford
    Damian Crawford

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Premium
    $30 Per Month
  • Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live ... read more about Groove

    Easy, Organized, Streamlined reviewed by: Taylor Liddle, Partnerships Manager at at Popular Pays
    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    100% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies
    • On-Site Training

    What User‘s Say

    Easy, Organized, Streamlined
    Taylor Liddle, Partnerships Manager at at Popular Pays
    Great easy-to use email tool for customer-facing teams
    Andrew Reese
    A great sales tool that my team couldnt live withou!
    Ben Robinson

    REVIEW SUMMARY

    I am pleased my company switched over to Groove. Ever since we made the switch it's been really easy and streamlined to set up Groove flows to automate my reach out emails. I love the organization features and being able to see what reminders I've set for myself. I also like how it's easy to customize what information I want to save to SalesForce. Groove makes it a lot easier to do my job and keep my email organized and working hard for me.

    Taylor Liddle
    Taylor Liddle, Partnerships Manager at at Popular Pays

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $19 Per Month
  • CoSupport Agent – an AI assistant for your human agents that boosts their productivity. CoSupport Agent optimizes and reduces ticket processing time by providing reply suggestions, based on context from the entire ... read more about CoSupport AI

    A more native alternative to GPT for data analysis and content creation reviewed by: Karyna Naminas, CEO at Label Your Data
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in Customer Service Software
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal

    INDUSTRIES

    • Airlines-aviation
    • Apparel-fashion
    • Automotive
    • Aviation-aerospace
    • Banking
    • Broadcast-media
    • Hospitality
    • Human-resources
    • Insurance
    • Leisure-travel
    • Logistics-supply-chain
    • Retail
    • Telecommunications
    • Utilities

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guide
    • Video
    • Blog

    What User‘s Say

    A more native alternative to GPT for data analysis and content creation
    Karyna Naminas, CEO at Label Your Data
    Cutting response times by 50% due to the product implementation
    Ann Kuss, CEO at Outstaff Your Team
    Game-changer AI solution for our Customer Service Teams
    Anonymous

    REVIEW SUMMARY

    We’re currently using CoSupport BI, an AI assistant for data analysis and text creation. One of the most prominent things is that we’ve got acquainted with such a tool thanks to the CoSupport AI team. They offered us to implement an AI-powered tool for gaining insights from data at the right moment. Using a BI assistant, we optimized the launching of the new product through an in-depth analysis of our target audience. Moreover, CoSupport BI helped us build predictions on the potential success of the product in the market (most of them were confirmed by practice).
    Karyna Naminas
    Karyna Naminas, CEO at Label Your Data

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox

    A free package tailored to meet the needs of small enterprises reviewed by: Keith Eneix, President at RenewSkin Co.
    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    20% in Customer Service Software
    • Help Desk
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Facilities-services
    • Financial-services
    • Human-resources
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Infographics

    What User‘s Say

    A free package tailored to meet the needs of small enterprises
    Keith Eneix, President at RenewSkin Co.
    Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels.
    Bailey Romero
    One of the most affordable help desk software for your business.
    Liz Hutz, Co-Owner at Cash Home Buyers NC

    REVIEW SUMMARY

    We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.

    Keith Eneix
    Keith Eneix, President at RenewSkin Co.

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based

    AVAILABLE PACKAGES

    Starter
    $29 Per Month
    Fantastic
    $59 Per Month
    Enterprise
    $79 Per Month
    Enterprise Plus
    $99 Per Month
  • Front

    4.3 (3 Reviews) Verified

    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate ... read more about Front

    It helps us in managing our workload and respond quickly to customer requests reviewed by: Davin Joseph, CEO at My Enamel Pins
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    17% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Computer-network-security
    • Computer-software
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Webinars
    • Case Studies

    What User‘s Say

    It helps us in managing our workload and respond quickly to customer requests
    Davin Joseph, CEO at My Enamel Pins
    A front is a ticketing software better than help desk software that helps in managing my emails easily, effectively and smoothly.
    Austin Bowman
    As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business.
    Patrick Crane, CEO at Love Sew

    REVIEW SUMMARY

    Our company My Enamel Pins uses Front as our Help Desk Software, and we’ve been using it for about a year now. When it comes to the overall pros and cons of the software, I will give Front a rating of 5 in most areas. Our team finds that the ease of use is top-notch; tasks such as ticketing, automation rules, SLA tracking, and more are very intuitive. The features & functionality have also made us really productive - there are email view customization options, intelligent notifications & time-tracking features which boost efficiency. We never experience any major issues with Front since their amazing support team is always there for us whenever needed! It’s also cost-effective given its wide range of pricing plans, so we get great value for money from Front. And finally, integration with other systems was a breeze - once on-boarded, everything ran smoothly without any hiccups!

    Davin Joseph
    Davin Joseph, CEO at My Enamel Pins

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $9.00 Per Month
  • Salesforce Service Cloud is a unique help desk software because it is part of a comprehensive customer relationship management (CRM) platform. This makes it easy for businesses to manage their customer interactions ... read more about Salesforce Service Cloud

    Salesforce Service Cloud is a widely recognized Customer Engagement Software reviewed by: Kiran Mehra, Co-founder and President at Goldspot Pens
    Entry Level Price
    $25 Per Month
    Free Trial
    30 Days
    25% in Customer Service Software
    • Help Desk
    • Knowledge Base
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Computer-software
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    • Internet
    • Management-consulting

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    What User‘s Say

    Salesforce Service Cloud is a widely recognized Customer Engagement Software
    Kiran Mehra, Co-founder and President at Goldspot Pens
    Salesforce Service Cloud is a unified platform to automate service processes, for making your customer journey more efficient.
    Margot Pierce

    REVIEW SUMMARY

    At Goldspot Pens, we have used Salesforce Service Cloud is a widely recognized Customer Engagement Software. Some potential pros of using Salesforce Service Cloud include robust features like case management, knowledge base, live chat, social media integration, and analytics. It offers customization options, scalability for businesses of all sizes, and integration capabilities with other Salesforce products and third-party applications. On the other hand, there are a few potential cons associated with Salesforce Service Cloud. It can be complex to set up and navigate, requiring dedicated training and technical expertise. The cost of the software might be expensive for some businesses, and there is a learning curve associated with its extensive functionality. The duration and frequency of usage of Salesforce Service Cloud would depend on the specific company's requirements and operations. Some companies may use it daily for customer support and engagement, while others may use it less frequently, such as once a week or once a month for specific tasks.

    Kiran Mehra
    Kiran Mehra, Co-founder and President at Goldspot Pens

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $25 Per Month
  • Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software ... read more about Kayako

    The interface is friendly to users and simple to operate reviewed by: Kaloyan Dimitrov, Resume Expert, Career Expert at Enhancev
    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    33% in Customer Service Software
    • Alerts/Notifications
    • Escalation
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    What User‘s Say

    The interface is friendly to users and simple to operate
    Kaloyan Dimitrov, Resume Expert, Career Expert at Enhancev
    Kayako is a unified customer service platform that integrates various support channels such as email, live chat, and phone calls.
    Zoe Davison

    REVIEW SUMMARY

    We Enhancev use Kayako. It provides service across several channels, including email, chat, social media, and phone. Features such as ticket management, automation, and reporting are very comprehensive. Integration with widely used software platforms such as Salesforce, Slack, and Jira. Workflows and templates that can be customized. It can be a costly endeavor for one's own tiny business. There are not many choices available for personalizing the user interface. The procedure of setting up the application could seem challenging to some users.

    Kaloyan Dimitrov
    Kaloyan Dimitrov, Resume Expert, Career Expert at Enhancev

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $30 Per Month
  • Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.

    Versatile tool with a good customer support reviewed by: Tal Admon
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Customer Service Software
    • Alerts/Notifications
    • Feedback Management
    • Live Chat
    • Response Templates
    • Social Media Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    What User‘s Say

    Customer Success and Gainsight
    Joel Peasley
    Versatile tool with a good customer support
    Tal Admon

    REVIEW SUMMARY

    Overall Gainsight has been a great tool to enhance our Customer Success approach with customers. That being said they are slow to respond to feature requests or implement features from one area of the product to other areas of there product.
    Joel Peasley
    Joel Peasley

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, ... read more about Help Scout

    The interface is friendly to users and simple to operate reviewed by: Sanjay Gupta, President at Santa Medical
    Entry Level Price
    $20 Per Month
    Free Trial
    15 Days
    34% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Logistics-supply-chain
    • Media-production
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    What User‘s Say

    The interface is friendly to users and simple to operate
    Sanjay Gupta, President at Santa Medical
    With the help of Help Scout workflows can be configured to automate actions
    Eric Dalius, Executive Chairman at MuzicSwipe

    REVIEW SUMMARY

    We Santa Medical use Help Scout. Provides service via multiple channels, including email, chat, various social media platforms, and the phone. Integration with well-known applications such as Salesforce, Slack, and Zapier, among others. Ticket management, automation, and reporting are just some of the features. Workflows and templates that can be customized. There are not many choices available for personalizing the user interface. It can be a costly endeavor for one's own tiny business. It's possible that some users will find the reporting capabilities to be too simplistic.

    Sanjay Gupta
    Sanjay Gupta, President at Santa Medical

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $20 Per Month
    Plus
    $40 Per Month
    Pro
    $65 Per Month
  • TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you ... read more about TeamSupport

    TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses. reviewed by: Marvin Tillery
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    25% in Customer Service Software
    • Feedback Management
    • Help Desk
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Computer-software
    • Financial-services
    • Hospitality
    • Information-technology-services
    • Internet

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
  • Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

    Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features. reviewed by: Julia Chandler
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    33% in Customer Service Software
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Response Templates
    • Self-Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. Turn disjointed emails into a clean, easy to manage workflow. ... read more about HelpSpot

    HelpSpot is a completely web-based help desk platform for all businesses which has a ticketing system based on emails and calls. reviewed by: Rolf Benson
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    30% in Customer Service Software
    • Escalation
    • Help Desk
    • Knowledge Base
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Education-management

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Quote Based
  • Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    HubSpot Service Hub is a robust live chat software that allows you to chat with customers and leads on your own website. reviewed by: Sadie Andrews
    Entry Level Price
    Free version
    Free Trial
    Available
    33% in Customer Service Software
    • Alerts/Notifications
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free
  • SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a ... read more about Zoho SalesIQ

    Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time. reviewed by: Grover Butler
    Entry Level Price
    $0 Per User
    Free Trial
    15 Days
    15% in Customer Service Software
    • Alerts/Notifications
    • Feedback Management
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Apparel-fashion
    • Automotive
    • Banking
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Consumer-services
    • Education-management
    • E-learning
    • Financial-services
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Individual-family-services
    • Marketing-advertising
    • Oil-energy
    • Real-estate
    • Retail
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • Weekdays

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Basic
    $7 Per Month
    Professional
    $12.75 Per User
    Enterprise
    $20 Per User

    INTEGRATED WITH

    • Zoho CRM
    • Zoho Analytics
    • Zoho Desk
    • Zoho Campaigns
    • Zoho Sites
    • Zoho Mail
    • Zoho Assist
    • Zoho Flow
    • Wordpress
    • Telegram
    • Blogger
    • Unbounce
    • Wix
    • Shopify
    • Intuit Mailchimp
    • Clearbit
    • Salesforce CRM
    • Google Analytics
    • Kissmetrics
  • REVE Chat is a multi channel live chat platform to provide real time sales and support assistance with AI powered chatbots. With automated live chat platform, you can qualify visitors into leads ... read more about REVE Chat

    REVE Chat is an all-in-one live chat and customer engagement platform that is envisioned to help businesses for more online sales. reviewed by: Karen Williamson
    Entry Level Price
    $13.5 Per Month
    Free Trial
    14 Days
    33% in Customer Service Software
    • Alerts/Notifications
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Financial-services
    • Marketing-advertising
    • Retail
    • Wholesale

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $13.5 Per Month
  • OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, ... read more about OTRS

    OTRS is an open-source help desk software that is useful for help desks, IT organizations, corporate security teams and customer service teams. reviewed by: Les Hardy
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    30% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Consumer-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person

    Knowledge Base

    • Help Guides
    • Blogs
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
  • Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using ... read more about Helprace

    Helprace is a customer service software suite that is suitable for managing interactions with existing and potential customers. reviewed by: Cheryl Bennett
    Entry Level Price
    $18 Per Month
    Free Trial
    30 Days
    33% in Customer Service Software
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Social Media Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $18 Per Month
  • SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    ManageEngine SupportCenter Plus is a web-based customer support system designed to help organizations of all sizes manage the client. reviewed by: Rosa Kinsman
    Entry Level Price
    Free version
    Free Trial
    Available
    50% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Quote Based
    • One-Time Payment
    • Free
  • Full-featured call controls, global coverage, and effortless reporting to make sure all of your enterprise phone channel needs are covered within a single customer software solution. Give customers the option to switch ... read more about Gladly

    Gladly is a live chat and customer service solution that is designed for accessibility and personalization for better customer support. reviewed by: Justine Snee
    Entry Level Price
    $180 Per Month
    Free Trial
    N/A
    20% in Customer Service Software
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    INDUSTRIES

    • Banking
    • Business-supplies-equipment
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $180 Per Month
  • Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

    Froged is an impressive behavioral messaging and product success platform that helps companies to evolve their entire customer lifecycle. reviewed by: Laurel Kirk
    Entry Level Price
    Free version
    Free Trial
    Available
    20% in Customer Service Software
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Live Chat
    • Self-Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free
  • Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively ... read more about Helpshift

    Helpshift’s web chat widget offers a great customer service platform that allows you to offer your customers to communicate on your website. reviewed by: Hamzah Rafiq
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Customer Service Software
    • Alerts/Notifications
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
compare software image