Best Customer Service Software

Are you trying to discover the best customer service software on the web? Get the listing of top customer support software by the research team of GoodFirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. With regards to giving stand out customer service, speed is significant. Another advantage of customer service software is the utilization of pre-scheduled email templates or push notifications that saves cost and time. Are you in need of reliable customer service support software? Just go through the below rundown of top the best customer support solutions in the market and choose one confidently.

Customer Service Software
FilterReset
Back IconBack
Filter Reset
Popular Features
Select
Pricing Model
Select
Devices Supported
Select
Deployment
Select
Target Company Size
Select

A Reviews List of Best Customer Service Software

  • LiveAgent

    Best Help Desk Software & Live Chat Software for Better Customer Service
    Visit website

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    "LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service."
    Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Customer Service Software
  • UseResponse

    All in one customer support software | knowledge base software.
    Visit website

    UseResponse is a platform to help companies to better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat and knowledgebase tools to make listening to the customer voice actionable, manageable and productive. Feature-rich Customer Support & Feedback Software including Multi-channel Ticketing, Live Chat With Messengers Aggregator, Chabot, Feedback Community... learn more about UseResponse

    "Great Exeperience"
    Wowdesk Inc
    Entry Level Price
    $1490 Per Year
    Free Trial
    14 Days
    25%

    Category Focus

    Customer Service Software
  • Kapture CRM

    Get closer to your customers
    Visit website

    Kapture's all-in-one Customer Service platform has all the tools your teams need to deliver better and intelligent customer service. Let customers reach out to you through their preferred channel. Phone, chat, email, social media or mobile app, Kapture brings it all together.... learn more about Kapture CRM

    "Best Sales CRM Software"
    Moorthy Machendran, SEO Manager at Keybrowsse
    Entry Level Price
    $20.49 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Customer Service Software
  • OXON

    Single Platform to Communicate and Track Customers Throughout their Lifecycle.
    Visit website

    OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound customer service and customer support calls, outbound sales calls, email, chat and business management functions with a single platform. Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides mana... learn more about OXON

    "Intelligent solution"
    igor szabo
    Entry Level Price
    $45 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Customer Service Software
  • Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
    Visit website

    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all custome... learn more about Vision Helpdesk

    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    25%

    Category Focus

    Customer Service Software
  • HubSpot CRM

    Everything you need to organize, track, and nurture your leads and customers.
    Visit website

    Hubspot CRM software is a free CRM solution used by sales leaders, marketers, customer service teams, operation managers, business owners, and salespeople. It comes with features for deal tracking, pipeline management, prospect management, email tracking, live chat, form builders, chatbot builder, ad management, contact management, reporting dashboard, and many more. Hubspot CRM organizes your cus... learn more about HubSpot CRM

    "Happy with the results"
    Michael Lowe, Chief Executive Officer at CarPassionate
    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Customer Service Software
  • Freshdesk

    Affordable customer support software.
    Visit website

    Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... learn more about Freshdesk

    "FreshDesk's ticketing system is straightforward to use, and it comes with numerous helpful features"
    Adam Ng , Founder & CEO at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Service Software
  • Zendesk Support

    Customer Service Software & Remote Support Software
    Visit website

    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full... learn more about Zendesk Support

    "If you're looking for great help desk software then Zendesk is the one for you."
    Brian Donovan, CEO at TimeShatter
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    14%

    Category Focus

    Customer Service Software
  • Zoho Desk

    Put customer service at the heart of your company.
    Visit website

    Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts. ... learn more about Zoho Desk

    "Zoho provides countless business tools to businesses of all sizes in every industry you can imagine"
    Adam Ng , CEO and Founder at Trusted
    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Service Software
  • Groove

    Simple Customer Service Software for Small Businesses
    Visit website

    Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media, and phone calls. Key features include ticketing, live chat, knowledge management, reporting tools and customer self-service. Groove allows users to converse with their customers on multiple channels through one platform. Reporting dashboards di... learn more about Groove

    "Easy, Organized, Streamlined"
    Taylor Liddle, Partnerships Manager at at Popular Pays
    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    100%

    Category Focus

    Customer Service Software
  • Agile CRM

    All-in-One CRM Software, Sales Enablement + Marketing Automation + Customer Service.
    Visit website

    Agile CRM is a robust cloud-based customer relationship management software that integrates core functionalities of sales, marketing, service, and web engagement platforms into a single unified solution. Trusted by thousands of small to medium businesses across multiple industries, Agile CRM offers a massive set of features including project management, contact management, scheduling, sales and ma... learn more about Agile CRM

    ""
    Michael DeLon, President, Paperback Expert | Positioning Experts for Business Growth at Paperback Expert
    Entry Level Price
    Free version
    Free Trial
    Available
    16%

    Category Focus

    Customer Service Software
  • Gainsight CS

    Deliver the Outcomes Your Customers Desire
    Visit website

    Gainsight CS makes customers your best growth engine. Get a comprehensive view of your customers, understand trends and risks, and empower your team to scale with proven actions that deliver outcomes.... learn more about Gainsight CS

    "Versatile tool with a good customer support"
    Tal Admon
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Customer Service Software
  • Online Lead Portal

    Customer at your Finger Tips
    Visit website

    Online Lead Portal is a service-first Mobile CRM tool that builds software designed to improve customer communication & develop better follow up. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home. Our sales CRM tool is powerful and flexible, and scales to meet the needs of any business. Even yours to grow... learn more about Online Lead Portal

    "Online Lead Portal is an important piece of our growth now."
    Pramod Mishra, Senior Consultant at SAPster IT Consulting
    Entry Level Price
    $119 Per Month
    Free Trial
    7 Days
    12%

    Category Focus

    Customer Service Software
  • Happyfox

    Best Help Desk Software
    Visit website

    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. ... learn more about Happyfox

    "One of the most affordable help desk software for your business."
    Liz Hutz, Co-Owner at Cash Home Buyers NC
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    50%

    Category Focus

    Customer Service Software
  • Front

    One place to take care of all your customers
    Visit website

    Front is your hub for all things customer communication. We combine the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Collaborate easily, eliminate busywork, and make every customer feel like a VIP. That’s the magic of Front. ... learn more about Front

    "As an ecommerce store, we have found that the Front software is the best help desk solution for our type of business. "
    Patrick Crane, CEO at Love Sew
    Entry Level Price
    $9.00 Per Month
    Free Trial
    7 Days
    16%

    Category Focus

    Customer Service Software
  • Trengo

    Streamline emails, socials, whatsapps, calls and collaborate in your team-inbox
    Visit website

    One shared inbox for all customer contact: e-mail, website chat, Facebook Messenger, Twitter, Voice and SMS. ... learn more about Trengo

    " Nauseous!"
    Max Looman, Founder at Looman IT
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    50%

    Category Focus

    Customer Service Software
  • TeamSupport

    Customer-focused Customer Support Software.
    Visit website

    TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently. ... learn more about TeamSupport

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    33%

    Category Focus

    Customer Service Software
  • Service Creatio

    Intelligent platform to accelerate service delivery and customer delight
    Visit website

    Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. It is the Customer Center that best fits for companies that are looking to manage omnichannel communications and the other is the Service Enterprise which best fits for medium and large companies looking to deliver high-level service across multiple communication channels. ... learn more about Service Creatio

    Entry Level Price
    $45 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    Customer Service Software
  • Cayzu

    Affordable Cloud Help Desk Software & Incident Ticketing System.
    Visit website

    Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.  ... learn more about Cayzu

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    33%

    Category Focus

    Customer Service Software
  • osTicket

    Open source support ticket system.
    Visit website

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve. ... learn more about osTicket

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Customer Service Software
  • Kayako

    Customer Support Software that's feature-rich and easy to use
    Visit website

    Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience... learn more about Kayako

    Entry Level Price
    $30 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Customer Service Software
  • HelpSpot

    Get your small customer service team organized for free.
    Visit website

    HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more. ... learn more about HelpSpot

    Entry Level Price
    $499 Per Year
    Free Trial
    Available
    50%

    Category Focus

    Customer Service Software
  • HubSpot Service Hub

    Turns Customers Into Promoters and Service Into Growth.
    Visit website

    Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. ... learn more about HubSpot Service Hub

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Customer Service Software
  • Nextiva CRM

    Gain the insight to turn customers into fans.
    Visit website

    Nextiva CRM manages your customer's interactions with sales and service CRM. Collect data at every touchpoint across the system, trigger powerful workflow automation, gain insight that everyone in your organization can leverage, and build amazing relationships with your customers. ... learn more about Nextiva CRM

    Entry Level Price
    $18.95 Per Month
    Free Trial
    7 Days
    33%

    Category Focus

    Customer Service Software
  • piHappiness

    Customer Feedback App & Survey Software
    Visit website

    piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Customized Reports and Dashboards, Access Real-time F... learn more about piHappiness

    Entry Level Price
    $49.99 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Customer Service Software
compare software image
Got A Question? Ask Away!
Contact Us