50 Softwares
Customer Service Software

Top Customer Service Software

Are you trying to discover top customer service software on the web? Get the listing of top customer support software by the research team of GoodFirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. With regards to giving stand out customer service, speed is significant. Another advantage of customer service software is the utilization of pre-scheduled email templates or push notifications that saves cost and time. Are you in need of reliable customer service support software? Just go through the below rundown of top the best customer support solutions in the market and choose one confidently.

50 Softwares
List of Best Customer Support Software | Top Customer Service Tool
FilterReset Filter
Back IconBack
Filter Done
Sort ByRelevance
Popular Features
Pricing Model
Devices Supported
Deployment
Business Size

List of Best Customer Support Software | Top Customer Service Tool

LiveAgent
1

LiveAgent

Help Desk Software & Live Chat Software for Better Customer Service

LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... read more

Barney Bell
“Fast and full of features”
Barney Bell, Head of Marketing & Business Development at David Salisbury Joinery Limited
Visit profile
Available
Free version
UseResponse
2

UseResponse

All in one customer support

UseResponse is a help desk software that includes functions like omni-channel support desk, smart automation, sales automation, task management and issue tracking. It provides real-time analytics to improve team performance. It also enables a user to personalize workflow. Companies from start-ups to large enterprise companies use this support software to improve their support processes and improve... read more

Visit profile
14 Days
$49/Month
Vision Helpdesk
3

Vision Helpdesk

Multi Channel Help Desk Software

A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Visit profile
30 Days
$12.00/Month
OXON
4

OXON

Single Platform to Communicate and Track Customers Throughout their Lifecycle.

OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound customer service and customer support calls, outbound sales calls, email, chat and business management functions with a single platform. Agents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides mana... read more

Visit profile
14 Days
$45/Month
Freshdesk
5

Freshdesk

Affordable customer support software.

Freshdesk is focused on making sure it offers a broad set of features for every channel a customer service & customer support software team wants to engage with users in. Freshdesk comes with excellent customer services for traditional channels such as email and phone as well as modern channels like chat, forums and social media, with a ticketing helpdesk that is tightly integrated with all these ... read more

Elizabeth Pampalone
“Fresh Desk Takes the Stress Out of Client Requests”
Elizabeth Pampalone, Professional Speaker at Elizabeth Pampalone, Speaker
Visit profile
21 Days
Contact Vendor
Quick Base
6

Quick Base

The Fastest Path from Idea to Business Application

Quick Base is the construction management software that gets the right information to the right people at the right time. Contractors use Quick Base to track construction projects, centralize data, and drive deeper insight and efficiency. Quick Base is an end-to-end solution with tools like CRM, Project Management, Service Requests, Employee Management, Order Management, and more. And you can buil... read more

Visit profile
30 Days
$500/Month
Happyfox
7

Happyfox

Best Help Desk Software

Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums.

Visit profile
14 Days
$29.00/Month
Zoho Desk
8

Zoho Desk

Put customer service at the heart of your company.

Zoho Desk is the industry's first context-aware help desk software & customer service software that helps businesses focus on the customer. From increasing your agents'; productivity to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.

Visit profile
Available
Free version
TeamSupport
9

TeamSupport

Customer-focused Customer Support Software.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.

Visit profile
14 Days
$50.00/Month
Service Creatio
10

Service Creatio

Intelligent platform to accelerate service delivery and customer delight

Service Creatio is a cloud application with out-of-the-box processes for full-cycle service management. It is the Customer Center that best fits for companies that are looking to manage omnichannel communications and the other is the Service Enterprise which best fits for medium and large companies looking to deliver high-level service across multiple communication channels.

Visit profile
14 Days
$35/Month
Zendesk Support
11

Zendesk Support

Customer Service Software & Remote Support Software

Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises.

Visit profile
14 Days
Contact Vendor
osTicket
12

osTicket

Open source support ticket system.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Visit profile
Available
Free version
Kayako
13

Kayako

Customer Support Software that's feature-rich and easy to use

Kayako is a customer support software platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering exceptional customer service. customer service software gives your team the functionality they need to provide the best customer service experience

Visit profile
14 Days
$15/Month
HelpSpot
14

HelpSpot

Get your small customer service team organized for free.

HelpSpot - Customer service software offers complete control from customization to data. Manage your hardware, access control, internal system connections and more.

Visit profile
21 Days
Contact Vendor
Giva
15

Giva

Help Desk & Cloud Customer Service Software.

Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer service satisfaction resulting in faster and higher quality decision-making. 

Visit profile
30 Days
$29/Month
HubSpot Service Hub
16

HubSpot Service Hub

Turns Customers Into Promoters and Service Into Growth.

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

Visit profile
Available
Free version
Samanage
17

Samanage

IT service management for the modern employee.

Samanage is the most reviewed and highest rated IT service management solution in the industry, serving thousands of customers around the globe from SMB to enterprise.Deliver faster and smarter services across your organization with Samanage, and get work done in intelligent and productive ways.

Visit profile
30 Days
$29.00/Month
piHappiness
18

piHappiness

Customer Feedback App & Survey Software

piHappiness is a Comprehensive Real-time Customer Feedback App & Software, measuring Customer Satisfaction. The Customer Service Software Uses Multiple Metrics like Emoticons, NPS scores, Feedback Categories, and Reasons, Single and Multiple Questionnaires and Open Text Using Tablets, iPads, Online Surveys to capture Customer Satisfaction. With Customized Reports and Dashboards, Access Real-time F... read more

Visit profile
30 Days
$49.99/Month
REVE Chat
19

REVE Chat

Deliver Better Customer Experience with AI Driven Conversations

REVE Chat is a multi channel live chat platform to provide real time sales and support assistance with AI powered chatbots. With automated live chat platform, you can qualify visitors into leads and deliver 24x7 automated customer support across multiple channels without losing the human touch. REVE Chat also offers a complete suite of live engagement tools with co-browsing & video chat to deli... read more

Visit profile
14 Days
$13.5/Month
Crisp
20

Crisp

Multichannel customer support platform

Crisp is a multichannel customer support platform that helps small and medium companies to scale their customers' relationship through a wide range of features. Crisp offer 3 plan for every kind of business: - Free - 2 agents - Live chat and Mobile Apps (0$ / months) - Pro - 4 agents - Multi-channel management (messenger / twitter / emails) + specific features for live chat (Triggers, canned ... read more

Visit profile
14 Days
Contact Vendor
Fortifi
21

Fortifi

The all-in-one business management software

Fortifi is the all-in-one business management software for sales, marketing, customer support and billing teams. Take control over every aspect of your growing organisation with CRM, email marketing, performance marketing, link tracking, customer support, billing and invoicing software, all in one platform. From acquiring new customers to retaining existing ones, Fortifi gives businesses th... read more

Visit profile
30 Days
Contact Vendor
Front
22

Front

Email for happy teams and customers.

Front is reinventing the inbox so people can accomplish more together. With new workflows, efficient collaboration, and all their communication channels in one place, more than 5,000 businesses rely on their Front inbox to be more productive as a team.Founded in 2013, Front has raised $79 million from Sequoia, DFJ, and others to unlock new ways to work that make people more efficient, fulfilled, a... read more

Visit profile
7 Days
$9.00/Month
Salesforce Service Cloud
23

Salesforce Service Cloud

The Cornerstone of Customer Support

Salesforce HelpDesk software is a leading HelpDesk software providing customers wide range of functionalities. It helps firms support customers across many channels, manage cases quickly, automate support and workflows, provide consistent experiences to the customers, help customers help themselves through knowledge base.

Visit profile
30 Days
$300/Month
Helprace
24

Helprace

Cloud-based Help Desk Software and Ticketing System - Helprace

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using powerful features, Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket accounted for.

Visit profile
30 Days
$20/Month
ManageEngine SupportCenter Plus
25

ManageEngine SupportCenter Plus

Delight your customers with world-class support

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Visit profile
Available
Free version
DiamanteDesk
26

DiamanteDesk

DiamanteDesk is FREE Open Source easy-to-use help-desk solution.

DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It’s based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new le... read more

Visit profile
Available
Free version
Helpy
27

Helpy

Customer support software for organizations serious about data control.

Helpy is the customer support platform engineered for companies that are serious about customer data security and control. Safeguard your data without compromising on giving customers heroic support! Designed for on-premise and private instance deployments, Helpy Pro lets you avoid vendor lock-in, own your data, and integrate with the tools you already use to keep data private and secure. Helpy... read more

Visit profile
14 Days
Contact Vendor
Vocalcom
28

Vocalcom

Cloud-based Contact Center Software

Vocalcom’s multi-award winning cloud-based contact center solution and inside sales platform help businesses to drive a more effective sales team, and manage multichannel customer interactions as one single conversation. With a strong track record of innovation and a never-ending desire to be the first, Vocalcom powers more than 1 billion of the world’s best customer experiences while deliveri... read more

Visit profile
N/A
Contact Vendor
Help Scout
29

Help Scout

Help the more human way

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

Visit profile
15 Days
$25.00/Month
Gladly
30

Gladly

Deliver personalized customer experiences at scale

Gladly is reinventing customer service to put people at the of it. With a customer service platform that enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations, Gladly helps brands communicate with their customers seamlessly across all channels from voice, email and messaging to chat and social media.

Visit profile
N/A
Contact Vendor
Kustomer
31

Kustomer

Customer Service Reimagined

Kustomer is the customer service CRM platform helping contact centers and businesses reimagine service and support in today’s customer-first world. Kustomer enables personalized, efficient and effortless customer and agent experiences by delivering unprecedented views of a customer's history, facilitating continuous omnichannel conversations and using intelligence to automate repetitive tasks an... read more

Visit profile
N/A
$99.00/Month
xSellco eDesk
32

xSellco eDesk

Customer support tickets matched with order data from everywhere you sell

xSellco’s connected eCommerce platform helps online sellers manage customer support, feedback and pricing in one place. With 80+ live connections to Amazon, eBay, Walmart and many more, our products centralize your support tickets and order details, improve your seller ratings and win the Amazon Buy Box at the best price.

Visit profile
7 Days
$99.00/Month
Relay
33

Relay

Connected Support for a Connected World

We’re building the software layer that powers and automates support for every connected technology in the world. We put the customer at the center of the support experience by enabling technology organizations to see the world the way their customers do; as an interconnected ecosystem of technologies and services, that collectively represent the overall experience.

Visit profile
N/A
$99.00/Month
HelpShelf
34

HelpShelf

Reduce support requests and create happier customers

HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters the most.HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon.

Visit profile
30 Days
$25.00/Month
UUChat
35

UUChat

Professional open source customer service system

UUChat is a fully open-source, hackable platform for building and running a modern online customer service system. UUChat hopes to provide a compact and convenient and efficient customer service system.

Visit profile
Available
Free version
Daktela Polska
36

Daktela Polska

Multi-channel customer service. Built-in virtual exchange. Built-in CRM.

Komunikacja Omnichannel, wielokanałowa obsługa klienta. Telefon, Email, Webczat, SMS. Obsługa inbound i outbound, nagrywanie rozmów, system ticketowy, statystyki.

Visit profile
15 Days
Contact Vendor
SmartKarrot
37

SmartKarrot

Customer Success Platform

The SmartKarrot platform drives product and customer success through better user engagement and retention. SmartKarrot combines product insights and personalization engine with rich notifications, pulse feedback and referral management to provide an actionable mapping across the user journey. SmartKarrot is actively helping businesses across industries (patient engagement, employee engagement,... read more

Visit profile
30 Days
Contact Vendor
Redtie
38

Redtie

Multi-channel Messaging Suite For All Businesses

Redtie is the true multi-channel messaging platform to acquire, engage & support customers. Get Leads, drive sales and scale your business to new heights. Acquire leads and speed up conversions in your sales funnel with Redtie's omnichannel messaging platform - text, email, voice and chat. Re-target your leads in multi-directions, to scale your conversions real fast. Build your customer communicat... read more

Visit profile
30 Days
Contact Vendor
Tryvium Desk
39

Tryvium Desk

To deliver seamless service desk self-service experience

Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of cus... read more

Visit profile
15 Days
Contact Vendor
eGain Solve
40

eGain Solve

Easy with eGain

eGain Solve is the industry’s leading omnichannel customer engagement software suite. Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. With it, you can sell smarter, serve better, and know more.

Visit profile
N/A
Contact Vendor
Clarabridge
41

Clarabridge

Actionable Insights from Every Customer Interaction, in One Platform

Clarabridge helps hundreds of the world's leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. With customer feedback trends, correlation, and root cause anal... read more

Visit profile
N/A
Contact Vendor
Tryviumdesk
42

Tryviumdesk

To deliver seamless service desk self-service experience

Tryvium Desk an Enterprise collaboration platform fueled with AI chatbots, to transcend difficulty in automating certain IT operations and providing most comprehensive customer experience & services. To go beyond traditional customer services and to expand the voice of the customer, Tryvium integrates MS Teams with markets leading ITSM tools empowering agent’s console with 360-degree view of cus... read more

Visit profile
15 Days
Contact Vendor
iSupport
43

iSupport

IT HelpDesk Software

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

Visit profile
N/A
Contact Vendor
Call Center Studio
44

Call Center Studio

World’s 1st Call Center Software Built on Google

World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, pay-as-you-go solution running on Google, which is low cost, fast, easy, scalable and can be set up anywhere in the world within minutes.

Visit profile
N/A
$69/Month
Replicant
45

Replicant

a new kind of customer service

Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding complex technical infrastructure to your call center. Replicant's state-of-the-art AI voice technology enables full phone conversations between a bot (the “Thinking Machine”) and a customer... read more

Visit profile
N/A
Contact Vendor
Froged
46

Froged

Less churn, higher customer loyalty

Froged is easy to install, just with a few steps, you can include in your product, live chat, knowledge base, in-app messages and much more to have a life cycle customer service

Visit profile
Available
Free version
Glia
47

Glia

Combines the human touch with technology to create the best customer experiences

Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s screen to instantly understand the customers’ point of view, and be their co-pilot to a satisfying experience. Glia’s Digital Customer Service solution brings the in-person experience to all custome... read more

Visit profile
N/A
Contact Vendor
Wix Answers
48

Wix Answers

Wix Answers puts all support channels under the same platform.

Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.

Visit profile
14 Days
$80/Month
Rheo
49

Rheo

Grow your businesses with AI

Rheobot provides live and automated solutions for customer engagement, lead conversion, and customer management on the website and social media platforms. Our AI platform combines the power of humans and machines to generate more revenues and reduce costs.

Visit profile
N/A
$20/Month
Podium Reviews
50

Podium Reviews

Get chosen, every time.

Podium Webchat helps you connect with customers visiting your website in a whole new way. Stop making your customers stay at their computers to talk to your business. Webchat makes the conversation convenient by allowing the conversation to be text based. See how Podium is making it easier for your customers and how Webchat can work for your business. Podium is trusted by 180,000+ users.

Visit website
N/A
Contact Vendor
GoodFirms