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Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to your support process with a robust support ticket system, customer service knowledge base, and community forums. HappyFox is a ridiculously easy, powerfully simple customer support and ticket management software. HappyFox integrates with your email accounts & website to ensure that all your support requests get collated. Our software ensures better organization, faster responses, the ability to track everything and giving you the best customer service option out there!
- Facilities-services
- Financial-services
- Human-resources
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Infographics
Happyfox Core Features
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Branding Control
- Customer Portal
- Event Ticketing
- Membership Management
- Reporting & Analysis
- Ticket Brokering
- Ticket Reservations
- Ticket Scanning
- Alerts/Notifications
- Canned Responses
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- AI & Machine Learning Capabilities
- Analytics and Reporting
- Compliance and Privacy
- Customizable Templates
- Easy Integration
- Fallback Mechanisms
- Multi-Channel Support
- Multilingual Support
- Natural Language Processing (NLP)
Happyfox Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
Vendor pricing page
-
14 Days Trial
Plans & Packages
Starter
$29 Per Month
Fantastic
$59 Per Month
Features
- This plan includes all the features from Starter plan
Enterprise
$79 Per Month
Features
- This plan includes all the features from Fantastic plan
Enterprise Plus
$99 Per Month
Features
- This plan includes all the features from Enterprise plan
Happyfox Reviews
Keith Eneix, President at RenewSkin Co.
Posted on Apr 24, 2023
A free package tailored to meet the needs of small enterprises
Review Summary
We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.
How frequently you use Happyfox?
Daily
Bailey Romero
Posted on Jan 11, 2023
Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels.
Switched from
Review Summary
So far so good, my team have been waiting for this for a while now and it’s helping. Filled with lots of amazing features including issue tracking, routing, and survey management. It has a really good interface and easily gives me the power to do my task for my customers.
For which software category are you reviewing Happyfox?
Help Desk Software
How long have you used Happyfox?
11 Months
How frequently you use Happyfox?
Daily
What do you like the most about Happyfox?
Very nice, easy to use and intuitive.
It is accurate and quick with response.
Their customer service is excellent.
What do you like the least about Happyfox?
I feel it is a bit complex for me but it works well.
Liz Hutz, at Cash Home Buyers NC
Posted on Feb 01, 2022
One of the most affordable help desk software for your business.
Review Summary
At our company - Cash Home Buyers NC, we are using Happyfox as our help desk solution for quite a long time. The pros and cons of Happyfox are:
How long have you used Happyfox?
150 Days
How frequently you use Happyfox?
Daily
What do you like the most about Happyfox?
Robust ticket management capabilities
Easy-to-use client portal
Automatic tagging features
A lot of asset management functions
What do you like the least about Happyfox?
Fewer integrations
A bit pricey
Setup is difficult
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