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Customer-focused Customer Support Software.

TeamSupport is customer support software built for B2B software and technology companies. Our dedicated customer and contacts databases help you manage customers at the company level, and better understand them so you can provide proactive support. Our collaborative approach to B2B customer support lets your entire team work together to solve customer issues faster and more efficiently.
TeamSupport
2008
United States
  • Computer-software
  • Financial-services
  • Hospitality
  • Information-technology-services
  • Internet
5 Industries
  • English
1 Language
Industries
  • Computer-software
  • Financial-services
  • Hospitality
  • Information-technology-services
  • Internet
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog

Media

TeamSupport video
TeamSupport

TeamSupport Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Live Chat
  • Ticketing Management
Focus of Customer Service Feature
  • Feedback Management
  • Help Desk
  • Self-Service Portal
  • Social Media Integration
Focus of Customer Success Feature
  • Alert/Notification
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Reporting and analytics

TeamSupport Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Quote Based
Vendor pricing page

TeamSupport Reviews

5.01 Review
Write a Review
Marvin Tillery

TeamSupport is a post-sale award-winning customer support software that is specifically designed for customer-centric businesses.

Awesome product with awesome performance. it is a very useful product for B2B organizations. It works as described and I feel it is a great tool for ticket management and customer management. Good experience with its features especially emails alert and satisfied with its services.

What was the project name that you have worked with TeamSupport?

Help Desk Software , Customer Service Software

How long have you used TeamSupport?

7 Months

How frequently you use TeamSupport?

Daily

What do you like the most about TeamSupport?

It has a very nice, smooth and clean interface.

Easy to use and well-organized software.

The UI is very much user-friendly.

What do you like the least about TeamSupport?

A little bit difficult to set up for me but it seems to work well.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Slack
Dropbox

Switched from

LiveAgent
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