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OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost-effective way. Request a demo today.
- Consumer-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- Windows
- Mac
SUPPORT
- Phone
- 24x7 Support
Training
- Webinar
- In-person
Knowledge Base
- Help Guides
- Blogs
- On-Site Training
OTRS Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Live Chat
- Multilingual
- SLA
- Ticketing Management
- Access Controls
- Business Process Automation
- Calendar Management
- Compliance Tracking
- Custom Dashboard
- Forms Management
- Graphical Workflow Editor
- Reporting & Analytics
- Task Management
- Workflow Configuration
OTRS Pricing
Pricing Type
-
Contact Vendor
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
Vendor pricing page
-
14 Days Trial
OTRS Reviews
Les Hardy
Posted on Jan 18, 2023
OTRS is an open-source help desk software that is useful for help desks, IT organizations, corporate security teams and customer service teams.
Review Summary
A good tool for ticket management and new features coming regularly. It makes managing the help desk much more productive and can view tickets when needed, it really works great. I am so glad it got an update.
Which features have you used in OTRS?
Help Desk Software
How long have you used OTRS?
8 Months
How frequently you use OTRS?
Daily
What do you like the most about OTRS?
Most flexible and useful software.
Suitable for small to midsize businesses.
Highly customizable and very efficient tool.
What do you like the least about OTRS?
A few times it did not sync new tickets from the server but works most of the time.
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