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Optimize your workflows with our software solutions.

OTRS is a fully-managed service management suite that includes ticketing, workflow/process automation, and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service, and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost-effective way. Request a demo today.
OTRS AG
2003
Germany
  • Consumer-services
1 Industry
  • English
1 Language
Industries
  • Consumer-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Phone
  • 24x7 Support
Training
  • Webinar
  • In-person
Knowledge Base
  • Help Guides
  • Blogs
  • On-Site Training

Media

OTRS video
OTRS

OTRS Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Live Chat
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Workflow Management Feature
  • Access Controls
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Custom Dashboard
  • Forms Management
  • Graphical Workflow Editor
  • Reporting & Analytics
  • Task Management
  • Workflow Configuration
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Self-Service Portal
  • Social Media Integration

OTRS Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Quote Based
Vendor pricing page

OTRS Reviews

5.01 Review
Write a Review
Les Hardy

OTRS is an open-source help desk software that is useful for help desks, IT organizations, corporate security teams and customer service teams.

A good tool for ticket management and new features coming regularly. It makes managing the help desk much more productive and can view tickets when needed, it really works great. I am so glad it got an update.

What was the project name that you have worked with OTRS?

Help Desk Software

How long have you used OTRS?

8 Months

How frequently you use OTRS?

Daily

What do you like the most about OTRS?

Most flexible and useful software.

Suitable for small to midsize businesses.

Highly customizable and very efficient tool.

What do you like the least about OTRS?

A few times it did not sync new tickets from the server but works most of the time.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Jira

Switched from

Zendesk Guide
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