Zendesk Guide
A smart knowledge base for better self-service and empowered agents.Overview
Zendesk
Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.
Media
Core Features
Community Features
- Activity Feed
- Discussion Boards
- Group Management
- Member Directory
- Membership Management
- Moderation
Knowledge Management Features
- Cataloging/Categorization
- Collaboration
- Discussion Boards
- Knowledge Base Management
- Operations Management
- Security
- Self Service Portal
Pricing
Pricing Type
Free
Payment Frequency
Monthly Payment, Annual Subscription, Free
Customer Reviews
0.0
Licensing & Deployment
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Phone
Knowledge Base
- Help Guides
- Blogs
- Case Studies
- On-Site Training
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