Zendesk Guide

A smart knowledge base for better self-service and empowered agents.
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Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work. With Guide, you can quickly build a customizable help center, online community, and customer service portal so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.
Core Features
Community Features
  • Activity Feed
  • Discussion Boards
  • Group Management
  • Member Directory
  • Membership Management
  • Moderation
Knowledge Management Features
  • Cataloging/Categorization
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Operations Management
  • Security
  • Self Service Portal
Pricing Type
Payment Frequency
Monthly Payment, Annual Subscription, Free
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
  • Phone
Knowledge Base
  • Help Guides
  • Blogs
  • Case Studies
  • On-Site Training
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