Kapture CRM Reviews & Pricing 2026

Get closer to your customers

Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture CX brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture CX today is helping 1000+ businesses in 16 countries create wonderful customer experiences and empowers them at scale.

Industries

Hospital-health-care
Marketing-advertising

Licensing & Deployment

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac

Support

Chat
Phone
24x7 Support

Knowledge Base

Help Guides
Video
Blogs

Media

Kapture CRM Core Features

Focus of Customer Service Feature

Alerts/Notifications
Escalation
Help Desk
Live Chat
Social Media Integration

Kapture CRM Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Free Trial

30 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Vendor pricing page

Plans & Packages

Standard

$20.49 Per Month

Kapture CRM Reviews

6
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

Significant potential for time savings with the Kapture platform

Isabella Harper , Design Specialist at Floor Coverings International

Our Experience with Kapture

Ethan Wallace , Business Development Manager at G'day Group

A scalable system that meets the demands of clients in every international market

Miles Donovan , Sales Director at Christie Digital Systems

An affordable CX solution that meets your demands in every channel

Marcus Langley , Sales Manager at FLA

Life-changing experience with Kapture

Nathaniel Brooks , Versatile Financial Executive at JAMS

What Users Like The Most

Kapture offers a wide range of functions at a reasonable price.
They are budget friendly.
The overall process was smooth

What Users Like The Least

Nothing at all
Kapture exceeded our expectations
Nothing so far

Kapture CRM Reviews

5.0 6 Reviews

Nathaniel Brooks, Versatile Financial Executive at JAMS

Posted 6 months ago

Life-changing experience with Kapture

The platform's clarity, sharpness, and ease of use make it simple to use and explore. Its capacity to be customised is one of its best qualities, enabling teams to solve problems quickly. By facilitating smooth team communication with succinct, pertinent information, it also enhances collaboration and productivity through side discussions. In order to avoid repetitive questions, we have also been utilising their chatbot and support centre capabilities. Their team's Supoort is also excellent.

What was the project name that you have worked with Kapture CRM?

CRM Software

How long have you used Kapture CRM?

7 Months

How frequently you use Kapture CRM?

Monthly

How do you find pricing of Kapture CRM?

inexpensive

What do you like the most about Kapture CRM?

Kapture offers a wide range of functions at a reasonable price.

What do you like the least about Kapture CRM?

Nothing at all

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Marcus Langley, Sales Manager at FLA

Posted 6 months ago

An affordable CX solution that meets your demands in every channel

The personnel and the goods at Kapture are incredibly customer-friendly, to put it simply. The user interface is quite intuitive to use. With Kapture, handling individual tickets is more simpler than with other CX tools I've tried, whether they were giants or small CRM ticketing platforms. For us, one of the most important internal selection criteria was that the platform must be user-friendly, particularly for the new agents. And Kapture does just that.

What was the project name that you have worked with Kapture CRM?

CRM Software , Customer Service Software

How long have you used Kapture CRM?

5 Months

How frequently you use Kapture CRM?

Weekly

How do you find pricing of Kapture CRM?

inexpensive

What do you like the most about Kapture CRM?

They are budget friendly.

What do you like the least about Kapture CRM?

Kapture exceeded our expectations

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Miles Donovan, Sales Director at Christie Digital Systems

Posted 6 months ago

A scalable system that meets the demands of clients in every international market

We found Kapture to be a particularly noteworthy provider because of its feature-rich platform and the team's readiness to adapt to our particular requirements. When it comes to both established and emerging markets, the team's dedication to keeping up with our speed and the organised onboarding process are essential. Their ability to scale up and help during the pilot phase made the implementation process a breeze. The deployment roadmap was made evident by the team's promptness and the well-organised plan.

What was the project name that you have worked with Kapture CRM?

CRM Software , Customer Service Software

How long have you used Kapture CRM?

1 Years

How frequently you use Kapture CRM?

Weekly

How do you find pricing of Kapture CRM?

inexpensive

What do you like the most about Kapture CRM?

The overall process was smooth

What do you like the least about Kapture CRM?

Nothing so far

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Ethan Wallace, Business Development Manager at G'day Group

Posted 6 months ago

Our Experience with Kapture

Response times and teamwork are enhanced with Kapture, which facilitates smooth platform integration. We were able to customise the platform to meet our unique CX requirements by using its fully configurable dashboards, reports, and ticketing workflows. Additionally, it eliminates manual labour, speeds up resolution, and aids in automated responses.

What was the project name that you have worked with Kapture CRM?

CRM Software , Customer Service Software

How long have you used Kapture CRM?

10 Months

How frequently you use Kapture CRM?

Weekly

How do you find pricing of Kapture CRM?

inexpensive

What do you like the most about Kapture CRM?

It provides a comprehensive, user-friendly interface with a wealth of helpful information at your fingertips.

What do you like the least about Kapture CRM?

When it comes to Kapture, nothing

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Isabella Harper, Design Specialist at Floor Coverings International

Posted 6 months ago

Significant potential for time savings with the Kapture platform

The automation on Kapture's platform has greatly increased our efficiency as we modernise our client service. The team's agility and eagerness to continuously innovate in order to add more pertinent features are frosting on the cake. In the same way that the support staff is very proactive, we have had excellent experiences with our account managers.

What was the project name that you have worked with Kapture CRM?

CRM Software

How long have you used Kapture CRM?

8 Months

How frequently you use Kapture CRM?

Monthly

How do you find pricing of Kapture CRM?

inexpensive

What do you like the most about Kapture CRM?

With their unified view and centralised ticketing dashboard, Kapture has significantly increased our agents' efficiency by allowing them to access all information in one location without having to switch between windows.