- Analytics & Reporting
- Customer Review
- Email Integration
- Interaction Tracking
- Knowledge Base
- Live Chat
- Response Template
- Ticketing Management
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Chat Bots
- Proactive Chat
- Reports & Analytics
- Visitor Tracking
FreshDesk's ticketing system is straightforward to use, and it comes with numerous helpful features
If manual email and social media customer service are becoming too much for your team to manage, Freshdesk is a great way to ease the burden. We at Trusted are using FreshDesk for sometime now and it’s incredibly affordable, and there’s a limited free forever plan with unlimited agents to try it out before you invest a single penny. With Freshdesk, you can streamline conversations across channels in one place, create contextual conversations with anyone, automate repetitive processes to save time, automatically share solution articles, and easily monitor your team’s performance.
- Multi-channel team inbox
- Agent collision detection
- Custom ticket statuses
- Scenario automations
- Canned responses
- Shared ownership and huddles
- Linked tickets
- Time tracking
- Scheduling dashboard
- Event and time-based automations
- AI-powered chatbots
- Knowledge base capabilities
FreshDesk has been an overall good choice for us, though it’s not perfect.
My company uses FreshDesk. What I like about it is how secure it is and how generally easy it makes customer support. It is also very customizable, so we are able to gain specific insights and automation assistance where we need it. However, the learning curve was pretty steep, so it takes a bit of time to train new employees. It is also more expensive than I would like, and you have to pay more to get access to the features that are actually helpfu
I'm in love with the FreshDesk's exceptional features and customer support.
When it comes to help desk software at RoverPass, it doesn’t get much better than Freshdesk. Freshdesk provides users with a highly effective platform that starts at a mere $15 per month. It works great for both small and midsize businesses. The interface is intuitive and easy to understand, and it organizes tickets in a way that is super simple to navigate.
One of the best feature is that it has a mobile app that can be used easily.
This is the software currently being used in our company. It has a scalable architecture which can be expanded to the business site and that's one of the reasons why we chose this software. With this software, you can do different tasks like social media integration, tracking the performance of members, analyzing the business process and more. You can start it in free trial and then choose the plan you need depending on your requirement when your free trial is up.
Excellent features that make FreshDesk stand apart from the crowd.
Freshdesk is our preferred help desk software at CocoSign. We use it for providing remarkable customer service as it converts requests from email, phone, chat, web, and social into tickets and unifies ticket resolution across channels. It also helps automate workflows, manage SLAs, measure metrics, and provide self-services for the best customer support. Some of Freshdesk’s pros include top-class gamification features, scenarios to increase agent efficiency, and its free tier lets smaller customers have a real feel for the system over a prolonged period. However, the software doesn’t offer a lot of flexibility, and its key features are only available at the highest pricing tiers.
One of the best and affordable option for small businesses.
We at Build a Head have been using Freshdesk as our software for a few months and so far, I'm really liking it. It's easy to use, it allows for various forms of communication with customers, and it converts all incoming requests into "tickets" and you can unify ticket resolution across channels. It also offers chatbot support, which is helpful to my team.
FreshDesk offers chatbots and other AI-powered predictive support systems.
I use Fresh desk at my company. It is one of the most popular and highly rated customer service software. If you want to provide excellent services to your customers and your staff, then you can go for FreshDesk.The best thing is a cloud-based software. It converts requests from any platform like email, chats, phone, web, social into tickets. The use of AI systems and Chatbots is the need of the hour. The reason is this software provides outstanding customer service. Its multi-channel support and AI-powered tools are best in class. The cons mentioned below are negligible and stand no way in front of its pros. A great thumbs up to this software.
- Offers Chatbots
- Automate Workflows Field Service Management
- Cloud-Based operations
- Provides AI-powered predictive support systems.
- No video communication tool
- The email Formatting process is annoying
Extremely helpful with SaaS based companies!
My name is Adam Korbl. I’m a business owner of iFax and have had years in business. When it comes to customer service, Freshdesk is my go-to option. It’s cost effective, quick and most importantly, it’s easy to use. In addition, it comes with excellent integration options and offers multiple ways to raise tickets.
- Cloud Hosted
- Help Guides
- Video Guides