- Education-management
- Financial-services
- Hospital-health-care
- Hospitality
- Leisure-travel
- Retail
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Windows
- Mac
- Linux
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Webinar
Freshdesk Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Milestone Tracking
- Percent-Complete Tracking
- Status Tracking
- Time & Expense Tracking
Freshdesk Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Plans & Packages
Collision Detection
1000+ marketplace apps
In-depth helpdesk report
SLA management & business hours
Custom Email Server
Custom Ticket Views
Custom ticket fields & status
Custom SSL
Easily track time spent by agents on tickets
24x5 ph
Includes up to 5000 Collaborators
Round-robin routing
Custom Roles
Custom objects
Custom Reports and Dashboards
Segment customers for personalized support
Customer journey
Canned forms
Manage versions in knowledge base
Community
- This plan includes all the features from Growth plan
Sandbox
Easily manage agent shifts across time zones
Audit log
Skill-based routing
Knowledge base approval workflow
Flexible knowledge base hierarchy
IP range restriction
- This plan includes all the features from Pro plan
Freshdesk Reviews
By the help of this platform lot of our time is saved
Review Summary
How long have you used Freshdesk?
10 Years
How frequently you use Freshdesk?
Daily
What do you like the most about Freshdesk?
Time-consuming processes can be automated by integrating with popular tools like Slack, Jira, Asana, etc.
What do you like the least about Freshdesk?
There are some minor technical issues that appear intermittently, but nothing really important that affects day-to-day operations.

Freshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries
Review Summary
How frequently you use Freshdesk?
Daily

Freshdesk help businesses track and analyze key metrics
Review Summary
How frequently you use Freshdesk?
Daily

Freshdesk boasts an incredibly user-friendly interface that facilitates ease of navigation
Review Summary
How frequently you use Freshdesk?
Daily
FreshDesk\'s ticketing system is straightforward to use, and it comes with numerous helpful features
Review Summary
How long have you used Freshdesk?
200 Days
How frequently you use Freshdesk?
Daily
What do you like the most about Freshdesk?
Multi-channel team inbox
Agent collision detection
Custom ticket statuses
Scenario automations
Canned responses
Shared ownership and huddles
Linked tickets
Time tracking
Scheduling dashboard
Event and time-based automations
AI-powered chatbots
Knowledge base capabilities
FreshDesk has been an overall good choice for us, though it’s not perfect.
Review Summary
How long have you used Freshdesk?
50 Days
How frequently you use Freshdesk?
Daily
I\'m in love with the FreshDesk\'s exceptional features and customer support.
Review Summary
How long have you used Freshdesk?
251 Days
How frequently you use Freshdesk?
Daily
One of the best feature is that it has a mobile app that can be used easily.
Review Summary
How long have you used Freshdesk?
188 Days
How frequently you use Freshdesk?
Daily
Excellent features that make FreshDesk stand apart from the crowd.
Review Summary
How long have you used Freshdesk?
2 Years
How frequently you use Freshdesk?
Daily
One of the best and affordable option for small businesses.
Review Summary
How long have you used Freshdesk?
150 Days
How frequently you use Freshdesk?
Daily
FreshDesk offers chatbots and other AI-powered predictive support systems.
Review Summary
How long have you used Freshdesk?
300 Days
How frequently you use Freshdesk?
Daily
What do you like the most about Freshdesk?
Offers Chatbots
Automate Workflows Field Service Management
Cloud-Based operations
Provides AI-powered predictive support systems.
What do you like the least about Freshdesk?
No video communication tool
The email Formatting process is annoying
Extremely helpful with SaaS based companies!
Review Summary
How long have you used Freshdesk?
90 Days
How frequently you use Freshdesk?
Daily
I\'d recommend it to all small business owners!
Review Summary
How long have you used Freshdesk?
90 Days
How frequently you use Freshdesk?
Daily
One of the best help desk software in the market. Highly Affordable and Easy to Use.
Review Summary
How long have you used Freshdesk?
100 Days
How frequently you use Freshdesk?
Daily

Excellent tool for keeping in touch with your clients
Review Summary
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