Naveen Gabrani
Posted on Feb 27, 2020
Freshdesk
33 Reviews
Affordable customer support software.
Freshworks Inc. builds uncomplicated service software that delivers exceptional customer and employee experiences. Its enterprise-grade solutions are powerful yet intuitive, and quick to deliver value. With a people-first approach to AI, Freshworks helps teams be more effective and organizations more productive. Nearly 75,000 companies — including Bridgestone, New Balance, S&P Global, and Sony Music — trust Freshworks to improve service efficiency and fuel long-term loyalty. For the latest updates, visit freshworks.com and follow Freshworks on LinkedIn, X, and Facebook.
2010
United States
- Education-management
- Financial-services
- Hospital-health-care
- Hospitality
- Leisure-travel
- Retail
- English
Industries
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Education-management
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Financial-services
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Hospital-health-care
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Hospitality
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Leisure-travel
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Windows
-
Mac
-
Linux
Support
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Email
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Chat
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Phone
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24x7 Support
Training
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Webinar
Knowledge Base
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Help Guides
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Video
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Blog
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Webinar
Media
Freshdesk Core Features
Focus of Help Desk Feature
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
Freshdesk Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
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Yes
Payment Frequency
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Monthly Payment
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Annual Subscription
Plans & Packages
Freshdesk (Growth)
$29 Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
Features
- Workflow automation (events/time-based)
- SLA management & business hours
- Collision detection (prevents duplicate agent work)
- Custom ticket views & fields
- Time tracking
- 1000+ Marketplace apps (extend with integrations)
Freshdesk Omni (Pro)
$79 Per Month
Everything in Freshdesk Omni Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. Free 14-day trial.
Features
- This plan includes all the features from Freshdesk (Growth) plan
- Advanced ticketing workflows
- Custom reports & dashboards
- Customer satisfaction surveys (CSAT)
- Multiple SLA policies & time zones
- Round-robin and prioritized ticket routing
- Custom roles & permissions
Freshdesk Enterprise
$119 One-time
Everything in Freshdesk Omni Pro plus audit logs, approval workflows, skills-based assignments, additional security features and more. Free 14-day trial.
Features
- This plan includes all the features from Freshdesk Omni (Pro) plan
- Skills-based ticket assignment
- Audit Logs (change history)
- Approval workflows
- Enhanced security (IP whitelisting, roles)
Email & Ticket Pro
$55 Per Month
Everything in Freshdesk Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Features
- This plan includes all the features from Freshdesk Enterprise plan
- Everything in Freshdesk Growth plus
- Collaborators Multilingual help desk
- Custom real-time dashboard
- Agent availability dashboard
- Multilingual translations
- Full portal customization
Freshdesk Reviews
- 33
- Total Reviews
- 4.3/5
- Overall Rating
- 0
- Recent Reviews
What Users Say
By the help of this platform lot of our time is saved
George Kollias , Head of Content Marketing at LearnWorlds
Freshdesk is a cloud-based help desk solution that enables businesses to manage client inquiries
Kevin Turner , Founder and CEO at The Grilling Master
Freshdesk help businesses track and analyze key metrics
Jordan Farrar , Owner/Director at Akoca SEO
Freshdesk boasts an incredibly user-friendly interface that facilitates ease of navigation
Nazmul Hasan , Founder and CIO at AI Buster
FreshDesk's ticketing system is straightforward to use, and it comes with numerous helpful features
Adam Ng , Founder & CEO at Trusted
What Users Like The Most
- Offers Chatbots
- Automate Workflows Field Service Management
- Cloud-Based operations
What Users Like The Least
- No video communication tool
- The email Formatting process is annoying
- There are some minor technical issues that appear intermittently, but nothing really important that affects day-to-day operations.
Freshdesk Reviews
33 Reviews
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
