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Cloud-based Help Desk Software and Ticketing System - Helprace

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Our help desk software consists of a support ticket system, knowledge base, community and feedback widget. Using powerful features, Helprace increases productivity of customer service agents, optimizes their daily workflows and keeps every ticket accounted for.
Stuffix
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs

Media

Helprace Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Focus of Customer Service Feature
  • Feedback Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Social Media Integration
Focus of Community Feature
  • Activity Feed
  • Content Management
  • Discussion Boards
  • Group Management
  • Member Directory
  • Membership Management
  • Moderation

Helprace Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$18 Per Month

Helprace Reviews

5.0 1 Review
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  • Most Recent
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Cheryl Bennett

Helprace is a customer service software suite that is suitable for managing interactions with existing and potential customers.

It is wonderful software. This help desk is a very useful solution for getting connected with customers. An excellent and unique tool to help the community with all the best features available in a very friendly way to communicate with everyone.

What was the project name that you have worked with Helprace?

Help Desk Software

How long have you used Helprace?

11 Months

How frequently you use Helprace?

Daily

What do you like the most about Helprace?

Great customer support solution.

User-friendly and good-to-go software.

An easy and modern tool for businesses.

What do you like the least about Helprace?

Till now I didn’t find any issue with this solution.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Wordpress

Switched from

Zendesk Guide
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