Zoho SalesIQ

India HQFounded 1996

Deployment

Best for

SmallMediumLargeFreelancer

Overview

About Zoho SalesIQ

SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom chatbot builder that requires no coding knowledge, and an AI-driven chatbot with a human touch that helps you know your visitors, engage them, and support your customers in real time.

At a glance

Software information

Industries served, licensing and the support Zoho SalesIQ provides.

Industries

  • Apparel-fashion
  • Automotive
  • Banking
  • Commercial-real-estate
  • Construction
  • Consumer-goods

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySupport time00:00 to 23:45 (IST)23:30 to 23:45 (IST)

Training

  • Webinar
  • In-person
  • Documentation
Languages (22)
ChineseDanishEnglishFrenchGermanGreekHindiHungarianIndonesianItalianJapaneseKoreanPolishPortugueseRussianSlovenianSpanishSwedishThaiTurkishUkrainianVietnamese

What users say

Review Analytics of Zoho SalesIQ

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Review Summary
Drawn from 1 verified reviews
It is a simple, and fully featured solution.Quick-to-implement, and efficient tool.They provide knowledge base training
Detailed Reviews of Zoho SalesIQ
Sort ByWrite a Review
Grover ButlerVerified Review
Posted on Feb 7, 2023

“Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
This is the perfect software for customer engagement. And I’m pleased with this tool. Overall, it is a good solution for online website chat. it is a very helpful solution for a great customer experience. I like its in-app messaging and pop-chat features.

Capabilities

Zoho SalesIQ features

The full feature set, grouped by module.

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Customer Service Software

  • Alerts/Notifications
  • Feedback Management
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Contact Center Software

  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support

Plans

Zoho SalesIQ pricing

Pricing Type
Per User
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
15 Days
Free trial: ✓ Free: $0 /month/billed annually Basic: $7 /month/billed annually Professional: $12.75 /month/billed annually Enterprise: $20 /month/billed annually
Free
  • 1 brand
  • Visitor insights (10K visitors/month)
  • 100 chat sessions/month
  • Canned replies
  • Basic visitor information
  • Voice note
  • File sharing
  • Mobile SDK
  • Credit card masking
  • Integration with Zoho apps
  • Integration with CMS and ecommerce platforms
  • Desktop apps
  • Daily Report (Scheduled)
Basic$7 / month
  • Visitor insights (50K visitors/month)
  • 1000 chat sessions/month
  • 1 custom chatbot
  • Advanced visitor information
  • Audio call screensharing
  • Departments
  • FAQs
  • Articles
  • Chat routing
  • Chat transfer
  • Group chat
  • Proactive chat triggers
  • Lead scoring and company scoring
  • Click-to-call
  • Branding
Professional$12.75 / user
  • Visitor insights (100K visitors/month)
  • Unlimited chat sessions
  • 5 custom chatbots
  • Facebook Messenger
  • Instagram
  • WhatsApp
  • Telegram
  • Custom widgets
  • Block IP
  • Operator chat monitoring
  • Weekly and monthly reports (scheduled)
  • Real-time reporting
  • Apple TV app
Enterprise$20 / user
  • Visitor insights (200K visitors/month)
  • Chat translation
  • 10 custom chatbots
  • Answer Bot
  • Autopilot
  • Tags
  • Smart suggestions
  • Company profile enrichment
  • Profanity management
  • Integrations with Cloud Telephony and PBX systems

Works with

Integrations

Zoho SalesIQ connects with the tools your team already uses.

Media

Screenshots & video

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