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One-stop live chat and analytics solution

SalesIQ is a comprehensive customer engagement tool that provides businesses with an easy-to-use live chat solution, chatbots, website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with built-in audio calling, screen sharing, visitor information, lead identification, a drag-and-drop custom chatbot builder that requires no coding knowledge, and an AI-driven chatbot with a human touch that helps you know your visitors, engage them, and support your customers in real time.
Zoho Corporation
1996
India
  • Apparel-fashion
  • Automotive
  • Banking
  • Commercial-real-estate
  • Construction
  • Consumer-goods
  • Consumer-services
  • Education-management
  • E-learning
  • Financial-services
  • Food-beverages
  • Hospital-health-care
  • Hospitality
  • Individual-family-services
  • Marketing-advertising
  • Oil-energy
  • Real-estate
  • Retail
  • Telecommunications
19 Industries
  • Chinese
  • Danish
  • English
  • French
  • German
  • Greek
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Slovenian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese
22 Languages
Industries
  • Apparel-fashion
  • Automotive
  • Banking
  • Commercial-real-estate
  • Construction
  • Consumer-goods
  • Consumer-services
  • Education-management
  • E-learning
  • Financial-services
  • Food-beverages
  • Hospital-health-care
  • Hospitality
  • Individual-family-services
  • Marketing-advertising
  • Oil-energy
  • Real-estate
  • Retail
  • Telecommunications
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 00:00 to 23:45 (IST)
    • 23:30 to 23:45 (IST)
Training
  • Webinar
  • In-person
  • Documentation
Knowledge Base

Media

Zoho SalesIQ video
Zoho SalesIQ
Zoho SalesIQ
Zoho SalesIQ
Zoho SalesIQ
Zoho SalesIQ

Zoho SalesIQ Core Features

Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Customer Service Feature
  • Alerts/Notifications
  • Feedback Management
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Contact Center Feature
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support

Zoho SalesIQ Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Pricing Description
Free trial: ✓
Free: $0 /month/billed annually
Basic: $7 /month/billed annually
Professional: $12.75 /month/billed annually
Enterprise: $20 /month/billed annually
Vendor pricing pageGet Free TrialDownload Pricing Document
Plans & Packages
Free
$0 Per User
Features
  • 1 brand
  • Visitor insights (10K visitors/month)
  • 100 chat sessions/month
  • Canned replies
  • Basic visitor information
  • Voice note
  • File sharing
  • Mobile SDK
  • Credit card masking
  • Integration with Zoho apps
  • Integration with CMS and ecommerce platforms
  • Desktop apps
  • Daily Report (Scheduled)
Basic
$7 Per Month
Features
  • This plan includes all the features from Free plan
  • Visitor insights (50K visitors/month)
  • 1000 chat sessions/month
  • 1 custom chatbot
  • Advanced visitor information
  • Audio call screensharing
  • Departments
  • FAQs
  • Articles
  • Chat routing
  • Chat transfer
  • Group chat
  • Proactive chat triggers
  • Lead scoring and company scoring
  • Click-to-call
  • Branding
Professional
$12.75 Per User
Features
  • This plan includes all the features from Basic plan
  • Visitor insights (100K visitors/month)
  • Unlimited chat sessions
  • 5 custom chatbots
  • Facebook Messenger
  • Instagram
  • WhatsApp
  • Telegram
  • Custom widgets
  • Block IP
  • Operator chat monitoring
  • Weekly and monthly reports (scheduled)
  • Real-time reporting
  • Apple TV app
Enterprise
$20 Per User
Features
  • This plan includes all the features from Professional plan
  • Visitor insights (200K visitors/month)
  • Chat translation
  • 10 custom chatbots
  • Answer Bot
  • Autopilot
  • Tags
  • Smart suggestions
  • Company profile enrichment
  • Profanity management
  • Integrations with Cloud Telephony and PBX systems

Zoho SalesIQ Reviews

5.01 Review
Write a Review
Grover Butler

Zoho SalesIQ is a live chat support software that helps you to prospect, engage, and support your website in real time.

This is the perfect software for customer engagement. And I’m pleased with this tool. Overall, it is a good solution for online website chat. it is a very helpful solution for a great customer experience. I like its in-app messaging and pop-chat features.

What was the project name that you have worked with Zoho SalesIQ?

Live Chat Software

How long have you used Zoho SalesIQ?

8 Months

How frequently you use Zoho SalesIQ?

Daily

What do you like the most about Zoho SalesIQ?

It is a simple, and fully featured solution.

Quick-to-implement, and efficient tool.

They provide knowledge base training

What do you like the least about Zoho SalesIQ?

I was facing some problems initially but they resolved them nicely.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Zoho SalesIQ Integration

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