Zoho CRM

Build everlasting customer relationships with the world’s favorite CRM.
4.3 (67 Reviews) Write a Review
Overview
Zoho Corporation
Zoho CRM delivers a basic and clean interface layout that has a variety of unique features that drive to help lead conversion rates. With an intuitive dashboard, the CRM can run 'macros' to streamline how a lead is contacted and tracked through the process of sales. Administrators can monitor missed opportunities and best-performing agent users, and also make business-impacting decisions using the sales report function.
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Zoho CRM
Zoho CRM
Zoho CRM
Zoho CRM
Zoho CRM
Zoho CRM
Zoho CRM
Zoho CRM
Zoho CRM
Zoho CRM
Core Features
CRM Features
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
Lead Management Features
  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Sales Tracking
  • Source Tracking
Real Estate CRM Features
  • Client Manager
  • Time Organizer
  • Lead Generator
  • Campaign Management
  • Contact Management
  • Interaction Tracking
  • Property Alerts
  • Referral Tracking
  • Reports & Analytics
  • Sales & Listing
Sales Force Automation Features
  • Account Management
  • Campaign Management
  • Channel Management
  • Contract Management
  • Customer Communications
  • Email Marketing
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Sales Forecasting
  • Workflow and Approvals
Lead Generation Features
  • Contact Database
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools
Pricing
Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
30 Days Trial
Customer Reviews
4.3 (67 Reviews)

Zoho CRM’s user-friendly interface helps us meet our specific organizational needs and CRM preferences

S
1 month ago

We USTitleLoans use Zoho CRM because of its extended functionality and wide range of features. We prefer Zoho CRM to other solutions due to faster implementation, higher adoption, and better ROI. Some of the exclusive benefits offered by this CRM software include integrated gamification features, a flexible AI layer, and customizability. Recently, they also introduced the drag-and-drop interface editor, which has made it very convenient for our teams to customize CRM per our needs. On the other hand, a steep learning curve and higher prices are some areas that need improvement. We have been using Zoho CRM since 2020 and found it to be a perfect fit for our team.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score

Zoho has always been an excellent choice for remote business models

Eliana Levine
1 month ago

We FindPeopleEasy have been using ZOHO CRM for the past few months. There are plenty of features per our requirements, and the pricing is available per your budget. Its AI can also help you analyze patterns and aid strategy-making. It can even be used on your mobile as it is compatible with most devices.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

Zoho CRM is probably one of the best brands for small and medium-sized enterprises

Jason Cordes
1 month ago

FOR TEN YEARS, We CocoLoan have been using Zoho CRM. It has been the clear winner in our customer relationship management comparisons. The software's extracted features exceed that of most enterprise-grade CRMs. Zoho stepped up its analytics game last year after the arrival of Zia, an AI-powered analytics engine that may help you better understand sales anomalies and patterns. The Setup view is generally where your organization's chosen Zoho administrator will begin. This is the back end of the software, where administrators may control all parts of Zoho CRM, especially new tools like Canvas, Motivator, and Zia.

Pros :
  • Automating Salesforce is a good idea: The software allows the organization to automate everyday tasks, track sales, and engage with consumers across several channels.
  • Management of accounts: From a common database, the program makes it easier to manage your clients and track their accounts.
  • Flexible pricing options: Depending on your budget, you may pick from various price levels with the Zoho CRM software.
  • User-friendliness: Zoho is straightforward and features a user-friendly graphical user interface. You may get what you need from the app with very little info.
Cons :
  • You can't import social networking sites into the app. It has an integrated mail capability that helps you create your customer list.
  • The free plan has limited features and is only appropriate for small organizations.
  • Campaign management software is clumsy and has problems integrating leads from social media sites and tradeshows.
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

Apart from CRM it is a robust sales and marketing platform which is compatible with our business

Nick Yu
1 month ago

We Beadnova have used Zoho CRM software for four years and found it affordable and user-friendly. Zoho CRM is easy to integrate and compatible with our business. It doesn't require coding or developer knowledge to change the user interface. A robust sales and marketing platform. It is easy to schedule events, manage leads, send personalized emails, set tasks, etc. Configuring access rights features is complex, mostly when the team size is big.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score

Zoho CRM has Everything you need straight out the box

Steven Walker
1 month ago

Currently, Spylix is using Zoho CRM business software to manage our customers & business simultaneously. We have been using it for at least more than a year. And I am completely satisfied.

Pros :
  • It comes at a pocket-friendly price
  • It is free for three users after purchasing it
  • It is easy to use, which makes it perfect as a CRM software
Cons :
  • Sometimes it lags because of the server
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score

It is an excellent option for small businesses looking for a user-friendly yet customizable CRM

L
1 month ago

Sumner & Co. uses Zoho CRM as a lower-cost alternative to Salesforce. I started using Salesforce 10 years ago and am a massive fan of the system. However, it isn't always a cost-effective option for the smaller players. Now working with smaller businesses and operating a small business myself, Zoho is my preferred and recommended system. We have used it since the company started around two years ago. Zoho's logic and functionality are similar to Salesforce's, but it's much more accessible and budget-friendly.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
8 User Score
User Recommendation Score

It not only helps in connecting with your team but also manage your sales activities

J
1 month ago

We Rinzo have been using Zoho CRM. This solution offers add-on software suites to help with finance, creating custom apps, and creating forms. It enables you to connect your sales activities with the customer's site visits, web activity, and other touchpoints related to that person, such as social media interactions, help cases, emails, meetings, and campaigns. Zoho's CRM offers three free users, after which it charges $7 per month per user. BigIn CRM at $57 per month per user is an expensive option for starting businesses.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score

It's very efficient

L
posted on 9/11/20

At ANthrodesk.ca, we use Zoho as the main platform for us to communicate and delegate tasks among team members.

It's very efficient and provides various features.

Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • On-Site Training