I'm Gautham from Zomentum. I have used multiple CRM software. I will be sharing my opinions regarding Freshsales here:
a. The best feature of Freshsales is the import and export option for the leads. You can start importing the leads into Freshsales on the go. It doesn't take more than a couple of minutes to import thousands of leads.
b. The integrations were quite handy and we were able to sync up with loads of other additional features through these powerful integrations.
c. Support was stellar. In-app support was really cool. You can reach out to the team regarding any queries about the product and they will respond back to you in less than 5 minutes and get the problems resolved.
d. The cost! The most affordable CRM with best features and functionalities.
a. Creating views might be a bit annoying.
b. Call lag is there when you integrate Freshcaller to make calls to the prospects via Freshsales.