Overview
Freshworks
Freshsales software is used for lead-scoring, sending a targeted email, activity capture, and finding sales leads. It is super easy to set up, and it tracks everything from customer interactions to sales activities. Freshsales software allows users to create custom fields and modules to capture information specific to your organization's workflow. It also comes with modules such as task management, auto-assignment rules, sales sequence, multichannel communication, etc. Freshworks lets you automate your marketing activities and make decisions based on AI-based inputs.
Media
Core Features
CRM Features
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
Lead Management Features
  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Sales Tracking
  • Source Tracking
Sales Forecasting Features
  • Access Control
  • Budgeting
  • Competitor Analysis
  • Correlation Analysis
  • Dashboard
  • Dynamic Modeling
  • Graphical Data Presentation
  • Modeling & Simulation
  • Performance Metrics
  • Reporting
  • Sales Trend Analysis
  • Statistical Analysis
Sales Force Automation Features
  • Account Management
  • Campaign Management
  • Channel Management
  • Contract Management
  • Customer Communications
  • Email Marketing
  • Lead Management
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Sales Forecasting
  • Workflow and Approvals
Lead Generation Features
  • Data Import/Export
  • Lead Capture
  • Lead Database Integration
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Lead Verification/Validation
  • Pipeline Management
  • Prospecting Tools
Pricing
Pricing Type
Free
Payment Frequency
Monthly Payment, Annual Subscription, Free
Customer Reviews
4.0 (5 Reviews)

Freshsales is cost-effective and has a very easy learning curve

M
1 month ago

We Truepersonfinder are using Freshsales for our organization. We haven't had to invest heavily in training. There is a free plan as well that helped us to find out about its real-time viability before investing it hugely. We use it daily to track the customer journey and ticket dispersal. Its AI, Freddy, guides us to close a deal that has high potential. It really saves us time and effort in closing a deal. While we mostly loved it, we missed the internet-scraping lead generation feature during its use.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score

Comprehensive CRM tool which blends in with your organizational needs

Stella Scott
1 month ago

We EasyPaydayLoan use Freshworks CRM to manage our sales team and turn cold leads into customers. Leveraging Freshworks CRM's detailed lead scoring and sales pipelines allows for better workflow clarity and efficiency.

Pros :
  • Includes a built-in email and phone system to help simplify email marketing campaigns.
  • It has an AI-powered assistant that analyzes historical data to provide deal insights and predictive contact scoring.
  • Its website visitor tracking helps us measure customer engagement.
  • Their free forever plan includes access to an unlimited number of users and features.
  • It has many integrations with other apps; for example, you can interact with other things like calendars and calls.
Cons :
  • The interface is quite complicated, especially for people who are not tech-savvy.
  • It's hard to reach support to know where to upload files related to contact the first time
  • Leads and Contacts are not sufficiently clarified.
  • We use this software in daily activities to boost customer satisfaction and track every interaction to avoid getting buried in many irrelevant emails.
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
8 User Score
User Recommendation Score

Most affordable CRM with best features and functionalities

Gautham Ramakrishnan
posted on 6/3/20

I'm Gautham from Zomentum. I have used multiple CRM software. I will be sharing my opinions regarding Freshsales here:

Pros :

a. The best feature of Freshsales is the import and export option for the leads. You can start importing the leads into Freshsales on the go. It doesn't take more than a couple of minutes to import thousands of leads.

b. The integrations were quite handy and we were able to sync up with loads of other additional features through these powerful integrations.

c. Support was stellar. In-app support was really cool. You can reach out to the team regarding any queries about the product and they will respond back to you in less than 5 minutes and get the problems resolved.

d. The cost! The most affordable CRM with best features and functionalities.

Cons :

a. Creating views might be a bit annoying.

b. Call lag is there when you integrate Freshcaller to make calls to the prospects via Freshsales.

Great software

Scott Krieger
posted on 5/3/20

At Studio 54, we have used Fresh Sale for 2 years and here I will be sharing the overall experience of it.

  • Very easy to use and it is fantastic value for money. It has all the features we need, and more, should we decide to use our data in more ways
  • The customer service is great, heaps better than other software. I would like some of the options to be customizable, but that’s the only slight issue we have found with it.

Fantastic

Sebastian Hovv
posted on 12/12/19

Pros: Free, easy, simple, minimalistic

Cons: Steeper learning curve, no phone call integration

Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • Android
  • Windows
  • Mac
Support
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars