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Best Customer Service Software & Support Tools for 2026

Are you trying to discover the best customer service software on the web? Get the listing of top customer support software from the research team of Goodfirms to ease your search. The customer service solutions spare time and help to respond rapidly to the clients. Speed is significant in providing stand-out customer service. Another advantage of customer service software is using pre-scheduled email templates or push notifications that save cost and time. Are you in need of reliable customer service support software? Just go through the rundown below of the top customer support solutions in the market and choose one confidently.

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Dec 31, 2025
133 Software

List of the Best Customer Service Software

  • iSupport

    iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the ... read more about iSupport

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Whitepapers

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Teleportivity

    Your instantly scalable on-site document & web-app repository with a fully integrated 
video/voice helpdesk. Cloud based video platform, allowing you and your human team to have a physical presence anywhere.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Call Center Studio

    World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, CCS is the web-based, ... read more about Call Center Studio

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Accounting
    • Airlines-aviation
    • Automotive
    • Banking
    • Financial-services
    • Government-administration
    • Information-services
    • Information-technology-services
    • Outsourcing-offshoring
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Replicant

    Replicant is a Conversational AI technology that works out of the box to solve customer problems over the phone. The platform lets you offer high-touch customer service without hiring, offshoring, or adding ... read more about Replicant

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    34% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Akio.CX

    AKIO is a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring. Akio proposes ... read more about Akio.CX

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software

    Features
    • Escalation
    • Feedback Management
    • Knowledge Base
    • Social Media Integration

    Key Details
    Industries
    • Marketing-advertising
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Sugester

    Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer ... read more about Sugester

    Entry Level Price
    $9 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    20% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Live Chat
    • Self-Service Portal

    Key Details
    Industries
    • Construction
    • Human-resources
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $9 Per Month
    Visit website

  • Glia

    Customers should be able to engage with a brand from where they’re most comfortable and move seamlessly to other modes of communication as needed. Brands should be able to see the customer’s ... read more about Glia

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Feedback Management
    • Help Desk
    • Response Templates
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • Whitepapers

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • One-Time Payment
    Vendor pricing page
    Visit website

  • Ongair

    A Unified Customer Service platform for your customers to reach you on all major Messaging Apps like WhatsApp, Messenger, Telegram and even SMS

    Entry Level Price
    $29 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Live Chat
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Available Packages
    Standard
    $29 Per Month
    Visit website

  • Helpwise

    Helpwise Shared Inbox provides separate logins for the same business email hence allowing you to easily share the workload, assign emails to the right people, implement automation around your email workflow and ... read more about Helpwise

    Entry Level Price
    $12 Per Year
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    20% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Self-Service Portal

    Key Details
    Industries
    • Accounting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinar

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $12 Per Year
    Visit website

  • Wix Answers

    Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. ... read more about Wix Answers

    Entry Level Price
    $24 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $24 Per Month
    Visit website

  • Jacada

    Jacada is a customer service automation company that builds software designed to future-proof your customer experience with robotic automation and artificial intelligence.With Jacada's one of a kind robot factory, you can automate ... read more about Jacada

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Re:Desk

    Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - ... read more about Re:Desk

    Entry Level Price
    $250 One-time
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    33% in Customer Service Software

    Features
    • Alerts/Notifications
    • Help Desk
    • Knowledge Base
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • One-Time Payment
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $250 One-time
    Visit website

  • indemandly

    Communication is key. Keep your customers happy and attract new ones effortlessly whether you’re already big or just getting started. Engage with your clients in real-time with customizable actions that convert in ... read more about indemandly

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Help Desk
    • Live Chat
    • Response Templates
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • CallVU

    Transform the call. Accomplish more on every customer call. Empower contact center agents to interact digitally with customers on high value calls and offer digital self-service for faster resolution of common needs. ... read more about CallVU

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    20% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Live Chat
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Heyday AI

    Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online ... read more about Heyday AI

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • MessengerPeople

    Offer your customers the option of contacting you over the leading global messaging apps, including WhatsApp, Apple Business Chat, Facebook Messenger, and more. With the Messenger Communication Platform you can manage your ... read more about MessengerPeople

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Live Chat
    • Live Chat
    • Self-Service Portal

    Key Details
    Industries
    • Automotive
    • Broadcast-media
    • Consumer-goods
    • Government-administration
    • Leisure-travel
    • Media-production
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Visit website

  • Pypestream

    Turn your enterprise into a conversational powerhouse with all-in-one cloud messaging. Always-on customer care. Provide your customers with a 24/7 immersive gateway to your business. Secure Transactional Messaging: Deliver rich, dynamic experiences ... read more about Pypestream

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    40% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Consumer-goods
    • Consumer-services
    • Insurance
    • Marketing-advertising
    • Online-publishing
    • Real-estate
    • Retail
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo
    Visit website

  • Aisera

    Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding ... read more about Aisera

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo

    Integration
    Integrated With
    • Zoom
    • Zendesk Guide
    Visit website

  • Desk360

    Desk360 is a cloud-based help desk software with a complete support with 360-degree customer view. You can manage all of your customer messages coming from 12 different channels on a single page. ... read more about Desk360

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Live Chat
    • Response Template
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Toonimo

    Rethink Your Employee Training Program. Train your employees with a step-by-step, personalized, online training program. Lower your training costs and Increase your team and employee productivity. Employee Training is Effective When it’s ... read more about Toonimo

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Live Chat
    • Response Template
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • EcholoN

    Thanks to standard process templates, EcholoN can be used as customer relationship management (CRM) software depending on needs and requirements, e.g. through a 360° cockpit in technical customer service as well as ... read more about EcholoN

    Entry Level Price
    $5000 One-time
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    10% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Airlines-aviation
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Broadcast-media
    • Building-materials
    • Business-supplies-equipment
    • Chemicals
    • Civil-engineering
    • Computer-network-security
    • Computer-hardware
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-services
    • Defense-space
    • Electrical-electronic-manufacturing
    • Environmental-services
    • Events-services
    • Facilities-services
    • Financial-services
    • Food-beverages
    • Food-production
    • Furniture
    • Government-administration
    • Hospital-health-care
    • Human-resources
    • Import-export
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • International-trade-development
    • Legal-services
    • Logistics-supply-chain
    • Machinery
    • Maritime
    • Mechanical-or-industrial-engineering
    • Military
    • Museums-institutions
    • Nonprofit-organization-management
    • Oil-energy
    • Outsourcing-offshoring
    • Pharmaceuticals
    • Program-development
    • Railroad-manufacture
    • Real-estate
    • Renewables-environment
    • Restaurants
    • Retail
    • Security-investigations
    • Semiconductors
    • Shipbuilding
    • Telecommunications
    • Transportation-trucking-railroad
    • Utilities
    • Warehousing
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • On-Site Training
    • EcholoN Service Portal

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • EUR (€)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    EcholoN Express 5 Us
    $5000 One-time

    Integration
    Integrated With
    • SAP BusinessObjects
    • GraphQL
    • WebServices
    • JDisc Discovery
    • Microsoft 365
    • CMDBuild
    Visit website

  • CliPlace

    CliPlace is a Customer Ticket Portal for self-service and complex ticket management. That means that customers open tickets, view statuses and change history, reply, and add files. The portal owner manages several ... read more about CliPlace

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Customer Service Software

    Features
    • Alerts/Notifications
    • Help Desk
    • Knowledge Base
    • Self-Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • On-Site Training

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • Playvox

    Effortless Quality Assurance and Workforce Management. Simplified agent motivation, coaching, and training. Capture customer feedback. Measure what matters. All at cloud speed. Welcome to the digital era of Workforce Engagement Management.

    Entry Level Price
    Contact vendor
    Free Trial
    15 Days
    Pricing Type
    Contact Vendor
    33% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Knowledge Base
    • Response Templates
    • Self-Service Portal

    Key Details
    Industries
    • Marketing-advertising
    • Nonprofit-organization-management
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • 8x8 Contact Center

    8x8 can help you deliver a memorable sales and support experience. Communicate with customers using their preferred channel and empower employees with instant access to relevant information to optimize the outcome of ... read more about 8x8 Contact Center

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo Download Pricing Document

    Integration
    Integrated With
    • Microsoft Teams
    • Salesforce CPQ & Billing
    • Okta
    • Google Workspace
    • Azure
    Visit website

  • RushSender

    Rush sender, as a professional messaging solution, is a pioneer on the market of business communication. It enables teams of any size to gather all the messages across any channel and respond ... read more about RushSender

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Per Feature
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Feedback Management
    • Knowledge Base
    • Live Chat
    • Social Media Integration

    Key Details
    Industries
    • Alternative-wmedicine
    • Telecommunications
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support

    Packages
    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Whelp

    We help companies communicate with customers more effectively and efficiently. Whelp is a conversational customer support platform that helps businesses to communicate with customers across any channel. Whelp offers an AI-based chatbot ... read more about Whelp

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Usage Based
    60% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Self-Service Portal

    Key Details
    Industries
    • Airlines-aviation
    • Banking
    • Computer-software
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Touchpoint Suite

    Deliver better support with an all-in-one customer service platform: - Communicate with context by checking previous sales, marketing, and support interactions with one click. - Measure client satisfaction and request feedback easily. ... read more about Touchpoint Suite

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Per User
    100% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Feedback Management
    • Help Desk
    • Live Chat
    • Response Templates
    • Self-Service Portal

    Key Details
    Industries
    • Information-technology-services
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • Weekdays
    Training
    • Webinar

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Get Free Trial
    Visit website

  • Donut.cx

    Donut.cx is the ultimate omnichannel engagement platform for elevating customer service and fostering better relationships with customers. It brings together all customer interactions in one convenient place so that teams can streamline ... read more about Donut.cx

    Entry Level Price
    $20 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    100% in Customer Service Software

    Features
    • Alerts/Notifications
    • Response Templates
    • Social Media Integration

    Key Details
    Industries
    • Airlines-aviation
    • Apparel-fashion
    • Architecture-planning
    • Arts-crafts
    • Automotive
    • Broadcast-media
    • Building-materials
    • Business-supplies-equipment
    • Civic-social-organization
    • Commercial-real-estate
    • Computer-hardware
    • Consumer-electronics
    • Consumer-goods
    • Consumer-services
    • Cosmetics
    • Dairy
    • Education-management
    • E-learning
    • Entertainment
    • Events-services
    • Facilities-services
    • Package-freight-delivery
    • Paper-forest-products
    • Plastics
    • Public-relations
    • Real-estate
    • Restaurants
    • Retail
    • Sporting-goods
    • Supermarkets
    • Textiles
    • Transportation-trucking-railroad
    • Utilities
    • Warehousing
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Donut Help Center

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Try Software Demo
    Available Packages
    Premium
    $20 Per Month

    Integration
    Integrated With
    • Instagram
    • WhatsApp
    • Facebook
    • Shopee
    • Tokopedia
    Visit website

  • MonkeyPesa

    MonkeyPesa is a CRM platform that provides software for businesses to grow better, faster. Our platform includes marketing, sales, customer support & payments products that our customers’ needs at any stage of ... read more about MonkeyPesa

    Entry Level Price
    $59.99 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    50% in Customer Service Software

    Features
    • Escalation
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Social Media Integration

    Key Details
    Industries
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Get Free Trial
    Available Packages
    Standard
    $59.99 Per Month
    Visit website

  • Bonga Cloud

    Bonga Cloud is a robust and versatile call center tool designed to streamline operations, enhance customer experiences, and empower call center teams. With its comprehensive set of features, Bonga Cloud transforms call ... read more about Bonga Cloud

    Entry Level Price
    $0 One-time
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    30% in Customer Service Software

    Features
    • Alerts/Notifications
    • Appointment Management
    • Escalation
    • Help Desk
    • Response Templates

    Key Details
    Industries
    • Health-wellness-fitness
    • Hospitality
    • Information-technology-services
    • Logistics-supply-chain
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Bonga Cloud Docs
    • Bonga Blog
    • Support Channels

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Bonga Basic
    $125 Per Month
    Bonga Pro
    $305 Per Month
    Bonga Premium
    $510 Per Month
    Bonga Gold
    $1280 One-time

    Integration
    Integrated With
    • Splynx
    • Africastalking
    • Bring Your Own Sip
    • SmartOLT
    • Radman
    • Email Gateways
    Visit website

  • Dialogview

    Dialogview's customer support solution redefines how businesses approach customer service, merging AI intelligence with omnichannel capabilities to provide unparalleled support. This comprehensive platform automates over 70% of customer inquiries, utilizing generative AI ... read more about Dialogview

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per Feature
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Feedback Management
    • Live Chat
    • Self-Service Portal
    • Social Media Integration

    Key Details
    Industries
    • Banking
    • Commercial-real-estate
    • Consumer-services
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Human-resources
    • Insurance
    • Mental-health-care
    • Real-estate
    • Restaurants
    • Transportation-trucking-railroad
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    • Documentation
    Knowledge Base
    • Knowledge Base

    Packages
    Pricing Type
    • Per Feature
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • WhatsApp
    • Facebook
    Visit website

  • eBanqo

    eBanqo is an omnichannel customer engagement platform that helps businesses to automate customer support, provide live chat, and offer their services on web chat and messaging apps that customers already use, reducing ... read more about eBanqo

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    34% in Customer Service Software

    Features
    • Alerts/Notifications
    • Feedback Management
    • Help Desk
    • Knowledge Base
    • Live Chat
    • Response Templates
    • Social Media Integration

    Key Details
    Industries
    • Banking
    • Financial-services
    • Retail
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Packages
    Pricing Type
    • Free
    Vendor pricing page Try Software Demo
    Visit website

  • Ada

    Ada is the world’s leading customer service automation company. Built for the digitally transforming enterprise, Ada’s AI-powered customer service automation platform helps companies effortlessly resolve their customer inquiries in any language or ... read more about Ada

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Customer Service Software

    Features
    • Alerts/Notifications
    • Escalation
    • Live Chat
    • Response Templates
    • Social Media Integration

    Key Details
    Industries
    • Consumer-services
    • Marketing-advertising
    • Retail
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Maintastic

    Maintastic is a Germany-based company developing innovative software for maintenance and service. Its AI-driven Computerized Maintenance Management System (CMMS) is built for collaborative asset care. Designed for mobile teams, Maintastic transforms how ... read more about Maintastic

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    10% in Customer Service Software

    Features
    • Alerts/Notifications
    • Help Desk
    • Live Chat
    • Self-Service Portal

    Key Details
    Industries
    • Automotive
    • Biotechnology
    • Chemicals
    • Construction
    • Logistics-supply-chain
    • Machinery
    • Mechanical-or-industrial-engineering
    • Mining-metals
    • Oil-energy
    • Pharmaceuticals
    • Plastics
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • Weekdays
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Podcast

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • EUR (€)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • Salesforce Service Cloud
    • SAP Enterprise Asset Management
    • SAP Service Cloud
    Visit website

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