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IT HelpDesk Software

iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport Software
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Whitepapers

Media

iSupport Core Features

Focus of Help Desk Feature
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Remote Support Feature
  • Data Sharing
  • Diagnostic tools
  • Real-Time Chat
Focus of Service Desk Feature
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Problem Management
  • Reports
  • Self Service Portal
  • SLA Management

iSupport Pricing

Pricing Type
  • Contact Vendor
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page

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