iSupport Overview

iSupport Software
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

iSupport Core Features

Help Desk Features
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management
Customer Service Features
  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Remote Support Features
  • Data Sharing
  • Diagnostic tools
  • Real-Time Chat
Service Desk Features
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Problem Management
  • Reports
  • Self Service Portal
  • SLA Management

iSupport Pricing

Pricing Type
Contact Vendor
Free Version
Payment Frequency
Quote Based
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Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows
  • Mac
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Whitepapers
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