iSupport

IT HelpDesk Software

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iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
iSupport Software

Screenshot & Video

1/1

LICENSING & DEPLOYMENT

  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows
  • Mac

SUPPORT

  • Chat
  • Phone

Knowledge Base

  • Help Guides
  • Video Guides
  • Whitepapers

iSupport Core Features

Help Desk

  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Customer Service

  • Alerts/Notifications
  • Appointment Management
  • Escalation
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Remote Support

  • Data Sharing
  • Diagnostic tools
  • Real-Time Chat

Service Desk

  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Problem Management
  • Reports
  • Self Service Portal
  • SLA Management

iSupport Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page

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