Best Remote Support Software

Remote support software helps IT, professionals, to provide technical support from a remote location to the customers and internal staff members using features like screen sharing, training tools, text/video chat, etc. With the help of these remote support platforms, you can perform software maintenance tasks, provide training & assistance, debug, or solve any type of technical query easily from anywhere. As there are so many remote support systems available in the market, finding one remote support solution that suits your business can be a difficult task. To ease your job, here we have listed the latest remote support tools with detailed information about their features, deployment, price, and user reviews, which you can consider while selecting the best one compatible with your requirements.

45 Softwares   |  Last updated: Jul 14, 2024
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List of Best Remote Support Software with Reviews.

  • Access your computer or mobile device from anywhere, anytime using Zoho Assist, your one-stop solution for remote support, screen sharing and unattended access. Zoho Assist is a remote support software that allows ... read more about Zoho Assist

    Due to its high-quality efficiency, we can fix our customers' issues remotely reviewed by: David Light, Chief Development Officer at Landbrokermls
    Entry Level Price
    $12 Per Month
    Free Trial
    15 Days
    20% in Remote Support Software
    • Audio/Video Calls
    • Customization
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Remote Printing
    • Screen Sharing
    • Security
    • Session Recording

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    What User‘s Say

    Due to its high-quality efficiency, we can fix our customers' issues remotely
    David Light, Chief Development Officer at Landbrokermls
    Zoho Assist is simple to set up and manage remote PCs
    Gerrid Smith, Director of E-commerce at Joy Organics

    REVIEW SUMMARY

    We Landbrokermls use Zoho Assist. It is the best desktop software for our company. Its features enhance our customers' satisfaction. We can access, organize, and control our remote devices through it. It's so convenient and quick to share our screens and transfer our files to our remote workers. With the help of Zoho Assist, we can access our computers anywhere in the world. Also, the on-demand remote sessions don't need any prior downloads. Zoho Assist enriches our experience of online meetings and webinars. Its web conference solution is seamless and reliable.

    David Light
    David Light, Chief Development Officer at Landbrokermls

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $12 Per Month
  • Remote Access Plus is an Enterprise Remote access software that helps system administrators and IT help desk technicians in troubleshooting remote computers from a central location. Powerfully built tools like advanced remote ... read more about ManageEngine Remote Access Plus

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    33% in Remote Support Software
    • Audio/Video Calls
    • Client Management
    • Customization
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Remote Printing
    • Screen Sharing
    • Security
    • Session Recording

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • Yes

    Payment Frequency

    • Quote Based
    • Free
  • By WorkHub Connect’s intelligent team wall, you’re just a single click away from your team and co-workers. When all your employees, tools, and communication are in one place with the flexibility to ... read more about Workhub Connect

    Best Communication Tool for IT Companies reviewed by: Ali Raza, freight forwarding manager at K.G Traders
    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    20% in Remote Support Software
    • Audio/Video Calls
    • Collaboration
    • Customization
    • Data Sharing
    • Real-Time Chat

    INDUSTRIES

    • Accounting
    • Animation
    • Banking
    • Civic-social-organization
    • Computer-software
    • Executive-office
    • Hospital-health-care

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • 24x7 Support

    What User‘s Say

    Best Communication Tool for IT Companies
    Ali Raza, freight forwarding manager at K.G Traders
    An excellent video conferencing and team collaboration tool!
    Akhlaq Ahmad, SEO Executive at Rank Batch
    Seamless communication among peers!
    Kathe Jordan

    REVIEW SUMMARY

    One of the most effective communication tools for IT experts, project managers, and leadership. In addition to group calls, we also use it to communicate with individuals daily.

    Ali Raza
    Ali Raza, freight forwarding manager at K.G Traders

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
  • TeamViewer is the world’s most trusted remote access and support software platform. It is one of the most popular remote support software on the market, and it offers a variety of features ... read more about Teamviewer

    TeamViewer provides high level of security and it is easy to use reviewed by: David Zhang, CEO at Kate Backdrop
    Entry Level Price
    Free version
    Free Trial
    Available
    25% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Screen Sharing
    • Session Recording

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blogs
    • Case Studies

    What User‘s Say

    TeamViewer provides high level of security and it is easy to use
    David Zhang, CEO at Kate Backdrop
    Maximize productivity 100%
    María Luján Aromando
    Excellent remote assistance software
    Tom Zucker-Scharff

    REVIEW SUMMARY

    At our company Kate Backdrop, we use TeamViewer as our Remote Desktop Software. We have been using it for about two years now and find the pros include a high level of security, ease of use, and compatibility with Windows & macOS. The cons are that some features require upgrading to work properly, and customer support takes some time to get back to you. We use TeamViewer daily, with occasional use outside of work hours.

    David Zhang
    David Zhang, CEO at Kate Backdrop

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Free
  • Atera

    5.0 (4 Reviews) Verified

    Atera is a cloud-based IT management platform that offers a variety of features, including remote access and remote support. Atera's remote access and remote support features allow you to connect to and ... read more about Atera

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports reviewed by: Jeremy Dawe, CEO at Jezweb
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    11% in Remote Support Software
    • Collaboration
    • Customization
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Security

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    What User‘s Say

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports
    Jeremy Dawe, CEO at Jezweb
    Atera is very helpful in managing IT assets of the company
    Ataur Rahman, Founder & CEO at GetGenie
    Atera is the complete set of IT administration tools one has been looking for
    Hamza Usmani, Head of Content at BuyWeGovyOnline

    REVIEW SUMMARY

    At JezWeb, we use Atera for IT asset management. Automated reports that track and measure your networks. There are Customized alert settings and thresholds. Some of the configuration settings are hard to find. Slow refresh of status. No support for Android and limited support for Mac. 

    Jeremy Dawe
    Jeremy Dawe, CEO at Jezweb

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $79 Per Month
  • AnyDesk is a remote desktop software that allows you to connect to and control any other computer anywhere. It is a lightweight and easy-to-use application that is perfect for providing remote support ... read more about Anydesk

    AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. reviewed by: Amna Ghaffor, social media marketing,Seo content writer, social media consultant, at content arcade
    Entry Level Price
    Free version
    Free Trial
    Available
    20% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Security
    • Session Recording

    INDUSTRIES

    • Computer-networking
    • Computer-software
    • Graphic-design
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    What User‘s Say

    AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH.
    Amna Ghaffor, social media marketing,Seo content writer, social media consultant, at content arcade
    AnyDesk is a pioneering and cutting-edge supplier of remote desktop software
    Layla Acharya, Owner at Edwize
    AnyDesk provides a safe, simple, and quick way to provide and receive remote assistance
    Jamie Irwin, Digital Marketing Expert at TutorCruncher

    REVIEW SUMMARY

    AnyDesk is a go-to solution for providing remote support to customers or employees. The ease of connecting to any computer anywhere simplifies the support process. The platform's user-friendly nature means that even those on the receiving end find it straightforward, making remote assistance a seamless experience.
    Amna Ghaffor
    Amna Ghaffor, social media marketing,Seo content writer, social media consultant, at content arcade

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Annual Subscription
  • ConnectWise Control is a Fast, flexible, and secure Remote Desktop and mobile support solution. It is a cloud-based solution that offers a variety of features that make it easy to connect to ... read more about ConnectWise Control

    ConnectWise Control is a self-hosted remote desktop that allows you to instantly connect to and remotely control devices for fast access & support. reviewed by: Marlon Stokes
    Entry Level Price
    $29 Per Year
    Free Trial
    14 Days
    25% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Screen Sharing
    • Session Recording

    INDUSTRIES

    • Computer-software
    • Human-resources
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinar
    • On-Site Training

    What User‘s Say

    ConnectWise Control is a self-hosted remote desktop that allows you to instantly connect to and remotely control devices for fast access & support.
    Marlon Stokes
    Great Product
    Matt Winyard
    Great product
    Matt Winyard, Computer Aided Design Engineer at Winyard Engineering Ltd

    REVIEW SUMMARY

    Just a phenomenal tool. I have been waiting for such a system for a long time. It is very appreciated that it integrates easily with other software. This tool gives relevant professional capabilities. Its remote device control, cross-platform, and mobile device access features attracted me a lot.
    Marlon Stokes
    Marlon Stokes

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $29 Per Year
  • Rescue scales to deliver flexible, reliable remote support no matter how big your business is – or how fast it grows. It's about more than tackling tech issues. It's about saving time ... read more about Rescue

    LogMeIn Rescue is a solid remote software, but is expensive. reviewed by: Mark Yanney
    Entry Level Price
    $108.25 Per Month
    Free Trial
    14 Days
    100% in Remote Support Software
    • Employee Development
    • Job Costing
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Secure Sharing

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    What User‘s Say

    LogMeIn Rescue is a solid remote software, but is expensive.
    Mark Yanney
    Powerful one off tool for support with those folks not already linked in
    Craig Cormier
    Most versatile remote support software
    Nabin Poudel

    REVIEW SUMMARY

    I've been using LMI Rescue for over 10 years, and there hasn't been many changes to the GUI. It is very stable, easy for both the end-user and technician. The technician has 2 ways to get connected: 1) through the LMI Rescue Console (App) 2) using a Browser Based URL It is a fairly light software, no lagging/delays, and does not slow the machine down. It comes with the major functionality of: 1) File Transfer 2) Chat with user 3) Reboot machine and remain connected 4) Annotate on client machine 5) Blank screen while technician is working on it
    Mark Yanney
    Mark Yanney

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $108.25 Per Month
  • NinjaOne is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive ... read more about NinjaOne

    NinjaOne provides a single point of contact for locating and fixing software vulnerabilities reviewed by: Layla Acharya, Owner at Edwize
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    5% in Remote Support Software
    • Collaboration
    • Customization
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Remote Printing
    • Screen Sharing
    • Security
    • Session Recording

    INDUSTRIES

    • Architecture-planning
    • Automotive
    • Business-supplies-equipment
    • Civic-social-organization
    • Civil-engineering
    • Computer-network-security
    • Computer-hardware
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-electronics
    • Consumer-services
    • Defense-space
    • Education-management
    • Electrical-electronic-manufacturing
    • Entertainment
    • Executive-office
    • Facilities-services
    • Financial-services
    • Government-administration
    • Hospital-health-care
    • Human-resources
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • Investment-banking-venture
    • Logistics-supply-chain
    • Mechanical-or-industrial-engineering
    • Outsourcing-offshoring
    • Package-freight-delivery
    • Pharmaceuticals
    • Publishing
    • Renewables-environment
    • Security-investigations
    • Staffing-recruiting
    • Telecommunications
    • Transportation-trucking-railroad
    • Wholesale

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    What User‘s Say

    NinjaOne provides a single point of contact for locating and fixing software vulnerabilities
    Layla Acharya, Owner at Edwize
    NinjaOne provides a comprehensive insight into all of our IT assets
    Ryan Lei, Founder at PadPCB
    NinjaOne it allows us to store all your assets in one place and keep them safe
    Dr. Staci Holweger, Founder and Dr. at Lifepatches

    REVIEW SUMMARY

    We Edwize use NinjaOne. The NinjaOne IT operations platform, which contains a collection of cloud-based services that provide remote administration and monitoring, includes NinjaOne Patch administration as a component. Identifying patches, getting them approved, deploying them, and reporting are all automated using NinjaOne Patch Management. Administrators have immediate access to patch statuses using NinjaOne Patch Management, enabling them to immediately identify which devices are at risk. Furthermore, they can produce and distribute reports that offer thorough details on endpoint compliance. To satisfy their unique requirements, they can authorize and plan patch deployments. In addition, they may create patch policies that aid in scaling up and automating endpoint patching.

    Layla Acharya
    Layla Acharya, Owner at Edwize

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    INTEGRATED WITH

    • HaloPSA
    • Accelo
    • Autotask PSA
    • Bitdefender
    • BrightGauge
    • CloudBlue PSA
    • Computicate PSA
    • ConnectWise Control
    • ConnectWise Manage
    • HarmonyPSA
    • IT Portal
    • IT Boost
    • IT Glue
    • Liongard
    • MSP360 Managed Backup
    • Malwarebytes Endpoint Protection
    • Narmada
    • N-able Passportal
    • PageDuty
    • Passportal
    • RepairShopr
    • ScalePad
    • Teamviewer
  • ISL Light is an easy-to-use remote desktop software for security-conscious users. It comes at a great price-performance. ISL Light is a powerful tool that helps IT staff and support technicians solve problems ... read more about ISL Online

    ISL is a desktop software that is trustworthy and safe reviewed by: Matt Magnante, Content Strategist at FitnessVolt
    Entry Level Price
    $145 Per Year
    Free Trial
    15 Days
    25% in Remote Support Software
    • Audio/Video Calls
    • Collaboration
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Screen Sharing
    • Session Recording

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    What User‘s Say

    ISL is a desktop software that is trustworthy and safe
    Matt Magnante, Content Strategist at FitnessVolt
    It gives users the ability to remotely access any device
    Joe Troyer, CEO at DigitalTriggers

    REVIEW SUMMARY

    We FitnessVolt use ISL. I would say that ISL Light Remote Desktop is a desktop software that is trustworthy and safe and that it may be used to support your clients and access PCs that are unattended. It is compatible with multiple operating systems, so you may use it on a computer running Windows, Mac OS X, or Linux as well as a mobile device. It is either an on-premises solution or a service that is hosted in the cloud. It is quite simple to use, and it gives you the ability to connect to and manage any remote computer or server in a matter of seconds. Screen sharing, file transfer, chat, video calls, email invitations, and support for multiple monitors are just a few of the capabilities that are included with it. Other features include an infinite number of user accounts. It provides a wide range of choices for customization as well as OEM white labeling.

    Matt Magnante
    Matt Magnante, Content Strategist at FitnessVolt

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Annual Subscription
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $145 Per Year
  • If you are looking for powerful, versatile, secure, compliant, and extensible remote support software, then SolarWinds Dameware Remote Support is a great option. The unique feature of SolarWinds Dameware Remote Support is ... read more about Dameware Remote Support

    This platform allows you to resolve IT issues for machines that are inoperable reviewed by: Gene Fitzgerald, Head of Marketing at BOS Water
    Entry Level Price
    $388 One-time
    Free Trial
    14 Days
    100% in Remote Support Software
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Secure Sharing

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    What User‘s Say

    This platform allows you to resolve IT issues for machines that are inoperable
    Gene Fitzgerald, Head of Marketing at BOS Water
    The platform allows you to resolve IT issues for machines that are inoperable
    Sean Stevens, Director at Immerse Education

    REVIEW SUMMARY

    We BOS Water use Dameware. SolarWinds Dameware Remote Support is a collection of remote control and system administration utilities. It incorporates remote administration tools. You will receive a single console for managing multiple Active Directory domains. It offers potent utilities and tools that facilitate routine duties. Dameware Remote Support will be an intuitive platform for gaining remote access to all of your PCs within and outside of your network. The application includes the Dameware Mini Remote Control for remote access to Windows, Linux, and Mac OS systems across multiple platforms. As it provides system tools and TCP utilities, you can remotely troubleshoot computers without initiating a full remote control session. SolarWinds Dameware Remote Support offers the ability to manage multiple Active Directory (AD) domains, groups, and users. You can export AD properties, system configurations, and software information in CSV and XML formats.

    Gene Fitzgerald
    Gene Fitzgerald, Head of Marketing at BOS Water

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $388 One-time
  • It implifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. With millions of users worldwide, ... read more about LogMeIn Pro

    The platform provides all the features one would expect from a remote desktop utility reviewed by: Vincent Shine, CEO at ShineACS Locks
    Entry Level Price
    $349.99 Per Year
    Free Trial
    14 Days
    25% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Remote Printing
    • Screen Sharing
    • Session Recording

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $349.99 Per Year
  • RemotePC is a remote support software businesses, organizations, and individuals use to support their customers and employees. One unique feature of RemotePC is its Web-based interface. This feature allows users to connect ... read more about RemotePC

    RemotePC makes it simple to drag and drop files between computers reviewed by: Eric Dalius, Executive Chairman at MuzicSwipe
    Entry Level Price
    $22.12 Per Year
    Free Trial
    7 Days
    33% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Remote Printing
    • Security
    • Session Recording

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $22.12 Per Year
  • BeyondTrust is powerful Remote Support Software that Supercharges your service desk with secure access and support for any device, any system, from anywhere – including Windows, macOS, Linux, Android, & iOS. One ... read more about BeyondTrust

    Excellent product! Works as intended and streamlines support to our staff! reviewed by: Jeff Crossley
    Entry Level Price
    $1995 Per Year
    Free Trial
    7 Days
    50% in Remote Support Software
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Annual Subscription
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $1995 Per Year
  • Getscreen.me is a cloud-based software providing remote access via a browser. Connecting via a link without installing additional programs and entering passwords increases connection speed. The software has integrations with Telegram, Google ... read more about Getscreen.me

    It is one of the most practical and browser-enabled remote desktop solutions reviewed by: Michael Maximoff, Co-Founder at Belkins
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    30% in Remote Support Software
    • Audio/Video Calls
    • Client Management
    • Collaboration
    • Customization
    • Data Sharing
    • Real-Time Chat
    • Remote Access/Control
    • Screen Sharing
    • Security
    • Session Recording

    INDUSTRIES

    • Accounting
    • Banking
    • Computer-network-security
    • Information-technology-services
    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • 24x7 Support

    Training

    • Documentation

    Knowledge Base

    • Agent
    • Personal Account
    • Connection

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial
      (Credit card required)

    Payment Frequency

    • Monthly Payment
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    INTEGRATED WITH

    • Telegram
    • Jira Service Desk
  • GoToMyPC is simpler, more secure, and more cost-effective remote support software. It is a powerful and versatile application that can be used for a variety of purposes, including remote support, remote desktop ... read more about GoToMyPC

    Entry Level Price
    $35 Per Month
    Free Trial
    7 Days
    50% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
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    INDUSTRIES

    • Computer-software
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    LICENSING & DEPLOYMENT

    • Proprietary
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    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    Knowledge Base

    • Help Guides
    • Webinars
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $35 Per Month
  • Your customers can request support in just two clicks: Download and Run. The support application gathers information from your customer and their computer and adds them to your support queue. In seconds ... read more about Simplehelp

    Entry Level Price
    $300 One-time
    Free Trial
    N/A
    33% in Remote Support Software
    • Audio/Video Calls
    • Collaboration
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Remote Printing
    • Screen Sharing
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    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Free

    AVAILABLE PACKAGES

    Standard
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  • Splashtop Remote Support software is Cost-effective and powerful endpoint monitoring and management solution for MSPs and IT Professionals. One unique feature of Splashtop Remote Support is its Guest Access feature. This feature ... read more about Splashtop Remote Support

    Entry Level Price
    $3 Per Month
    Free Trial
    7 Days
    34% in Remote Support Software
    • Audio/Video Calls
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    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
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    Knowledge Base

    • Help Guides
    • Video
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    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

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    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $3 Per Month
  • Goverlan Reach is a powerful All-In-One remote desktop access / remote system management / account management / process automation solution for the enterprise. From user support, to software and patch management, you ... read more about Goverlan Reach

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    50% in Remote Support Software
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    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
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    SUPPORT

    • Chat
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    Knowledge Base

    • Help Guides
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    • Blogs
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    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

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    Free Version

    • No

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    Payment Frequency

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    • Quote Based
  • Remote Utilities is the lightning-fast remote desktop software that provides secure access to remote workstations, servers, and laptops. The program offers a variety of licensing options, including a free-for-business license. For businesses: ... read more about Remote Utilities

    Entry Level Price
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    50% in Remote Support Software
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    LICENSING & DEPLOYMENT

    • Proprietary
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    SUPPORT

    • Phone
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    Knowledge Base

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    Pricing Type

    • Free

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  • Remote Desktop Manager (RDM) centralizes all remote connections on a single platform that is securely shared between users and across the entire team. With support for hundreds of integrated technologies — including ... read more about Remote Desktop Manager

    Entry Level Price
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    25% in Remote Support Software
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    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • On Premises
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Annual Subscription
  • IT pros, sysadmins and help desk technicians know that an easy-to-use and quick to deploy remote desktop access solution is essential for supporting end users, and managing multiple remote servers. At the ... read more about Wayk Now

    Entry Level Price
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    50% in Remote Support Software
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    • Session Recording

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
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    • Blogs

    Pricing Type

    • Free

    Payment Frequency

    • Annual Subscription
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  • Remote support software designed to help your IT business succeed—at an affordable price. SolarWinds Take Control is built to help IT service providers support more customers via fast, intuitive remote support to ... read more about SolarWinds Take Control

    Entry Level Price
    $29 Per Month
    Free Trial
    More than 30 days
    100% in Remote Support Software
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • More than 30 days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $29 Per Month
  • Netop Remote Control is remote access software that helps organizations reduce tech support costs, meet compliance standards, and instantly connect to devices and servers from anywhere in the world. With the most ... read more about Netop Remote Control

    Entry Level Price
    $33 Per Year
    Free Trial
    30 Days
    50% in Remote Support Software
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Reports & Analytics
    • Security
    • Session Recording

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $33 Per Year
  • RealVNC Connect is proprietary software that provides remote access to computers. It can be used for remote support, remote desktop sharing, and online meetings. RealVNC Connect is the “no regrets” remote support ... read more about RealVNC Connect

    Entry Level Price
    $3.34 Per Month
    Free Trial
    30 Days
    70% in Remote Support Software
    • Data Sharing
    • Real-Time Chat
    • Remote Printing

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $3.34 Per Month
  • Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. FixMe.IT provides multi-session handling, unlimited on-demand support and access to up to 150 unattended ... read more about FixMe.IT

    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    50% in Remote Support Software
    • Data Sharing
    • Real-Time Chat
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    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Infographics
    • Case Studies
    • Whitepapers

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $30 Per Month
  • Iperius Remote is lightweight and versatile software for connecting remotely to any Windows computer or server. No firewall installation or configuration required, file transfer, multiple sessions, unattended remote login, presentations and screen ... read more about Iperius Remote Desktop

    Entry Level Price
    Free version
    Free Trial
    Available
    50% in Remote Support Software
    • Client Management
    • Data Sharing
    • Real-Time Chat
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    • Screen Sharing

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Android
    • Windows
    • Mac
    • Linux

    Knowledge Base

    • Help Guides

    Pricing Type

    • Free

    Payment Frequency

    • Annual Subscription
    • Free
  • Remote computer control software - UltraViewer. Helping you control the computer to support your friends, partners and customers remotely is simple. UltraViewer is designed to support customer, partner remotely. Your clients can ... read more about UltraViewer

    Entry Level Price
    Free version
    Free Trial
    Available
    100% in Remote Support Software
    • Client Portal
    • Data Sharing
    • Real-Time Chat
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    • Secure Sharing

    LICENSING & DEPLOYMENT

    • On Premises
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Free

    Payment Frequency

    • Free
  • LiteManager Pro/Free — remote access software for remote administration of computers over the Internet or remote control in a local network, for distant learning, providing remote support to users and supervising work ... read more about LiteManager

    Entry Level Price
    Free version
    Free Trial
    Available
    33% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Screen Sharing
    • Session Recording

    INDUSTRIES

    • Computer-networking
    • Computer-software
    • Education-management
    • Financial-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • On Premises
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • One-Time Payment
    • Free
  • Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $99/year for 10 computers, making dualmon the price leader for remote ... read more about dualmon

    Entry Level Price
    $49 Per Year
    Free Trial
    Available
    50% in Remote Support Software
    • Audio/Video Calls
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat
    • Remote Access/Control
    • Remote Printing
    • Screen Sharing
    • Security
    • Session Recording

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    Payment Frequency

    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $49 Per Year
  • ScreenMeet provides Enterprise Remote Support for the Customer Experience Revolution. For enterprises looking to engage customers at all stages of their lifecycle, support in the digital era has never been more important. ... read more about ScreenMeet

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in Remote Support Software
    • Client Portal
    • Data Sharing
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    • Real-Time Chat
    • Remote Access/Control
    • Secure Sharing

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the ... read more about iSupport

    Entry Level Price
    Contact vendor
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    N/A
    25% in Remote Support Software
    • Data Sharing
    • Diagnostic tools
    • Real-Time Chat

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
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    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based

Buyer’s Guide

Introduction to Buyer’s Guide for Remote Support Software

Successful businesses depend on long-lasting relationships with not only their internal customers but also their external customers. The need of the hour is to be flexible and responsive to extend support instantly in real-time. Managed service providers, IT service providers, or helpdesk professionals are often required to connect and control devices from a remote location to resolve any technical issues and automate tasks. The intention is to offer services quickly at reduced costs without being physically present to support them. Businesses into this service can use Remote support software to monitor, manage, fix problems remotely, and enhance customer relationships.

The remote support service can address all the pain points that traditional support services fail to do and integrate well with the modern work environment.  There is various software available in the market for rendering the remote support service, and the choice of software differs from business to business.

This buyer’s guide for remote support software is designed to help business enterprises and start-ups to get better insights on the remote support software pricing, features, and benefits so that they can choose the right software for their organization.  

How Important Is Remote Customer Support For Any Organization?

Customer support weighs as equal as a marketing or sales department for any organization; it is because when a company sells products or services to the customer, they also promise to deliver better customer service or tech support.  The way the organizations deliver support services to customers can have a significant influence on its revenue and brand value.  Strong tech support can help the organization in a myriad of ways.

  • Competitive edge: A strong tech support can be a key differentiator for taking the lead against the competitors.  It can decide whether your customers will stay with you or find other alternatives.
  • Save maintenance cost:  Efficient tech support can reduce the maintenance time and can save the company’s cost for fixing the issues. 
  • Scope to improve product or service:  The tech support agents collect a lot of information while troubleshooting customer issues, and this information can sometimes be very useful in identifying the loopholes in the system.  Eventually, the company can improve its product or service by eliminating the existing technical glitches.
  • Retain customers: A pleasant customer experience always promises a long-term partnership with the customer. Since the tech support directly deals with the customers,  their instant remote support and services have a great impact in retaining the customers.  
  • Promoting brand:  The support team also represents the brand; their approach for handling customer queries can build brand value.  

What Is Remote Support Software?

Remote support software is a tool that helps IT experts or support agents to access the client devices remotely to provide support and maintenance.  Besides troubleshooting the customer’s issues, it is used for sending updates or installing the applications.  It has helped to reduce the workload from the support executives as they can access the faulty system anytime as well as can coordinate with other agents for resolving the issues.  The organizations that adopt remote support software in their organization can cut maintenance costs and improve customer relationships.

Since remote support service is becoming ubiquitous for most companies, the remote support software ensures that it works smoothly.   The remote support programs can be used as a standalone application or come integrated with IT management tools.

Who uses Remote Support Software?

  • IT departments
  • Helpdesk managers
  • Corporate and private firms
  • Software vendors
  • Managed Service providers

Types of Remote Support Software

Usually, the remote support software is categorized into two categories,

  • Attended or On-demand Remote Support:  The on-demand or attended remote software enables users to avail immediate help to resolve their issues.  The IT technician connects to the client’s device and fixes the issue promptly without any pre-installation.  It eliminates the lengthy process of asking the client about the issue and then instructing them step-by-step to fix the problem.  
  • Unattended Remote Support: The unattended remote support gives users additional access to fix the customers’ issues even when they are not available. It helps technicians with issue resolution, patch installation, and troubleshooting non-urgent issues. Primarily, the unattended remote support helps in providing routine maintenance and support to the customers without support agent intervention.

How Can Remote Support Software Help In Overcoming the Common Challenges and Improving Customer Service?

  • Do more with less:  One common challenge the support agent faces while working in a customer-centric organization is that they have to respond to customers' queries quickly with fewer resources.  It makes their work quite stressful and inefficient. The remote support software’s ability to monitor multiple screens can help to overcome such issues.
  • Customer's higher expectations: The globalization of businesses has connected customers across the world, which has put support agents under pressure to pace up their support services and to handle a massive customer base. The remote support tool can help the support agents manage the enormous volume of customers and prioritize their work based on the complexity of the issues.
  • Limitations of traditional methods: The legacy system with an outdated support system like IVR can be a roadblock in delivering efficient and quick customer support.  With the help of efficient remote support programs, the agent can propose a solution through drawings or even by tagging objects.
  • Unable to support new technology: The modern workplace demands a fast response to customer queries, and without implementing the latest technology, it is quite challenging to set a responsive support service.  The legacy system lacks the infrastructure required to facilitate new technologies in the support system.  Technology like VoIP in remote support tools can assist in addressing customers’ queries quickly.
  • Access irrelevant data: Access to customers’ accurate data is of utmost importance to help customers with their queries.  A gap between support service and CRM can prevent support agents from delivering a smooth customer experience. There must be uniformity in the customer’s data that CRM and support services are accessing.  The customer support software can easily collaborate with CRM tools to gather accurate information about the customers.

So, Remote Support Software can help in overcoming these challenges and in improving customer service.

What Are the Benefits of Remote Support Software?

  • Reach global customer base: The businesses are rapidly growing beyond their geographical boundaries, and various technologies are assisting them in making this possible.  Remote IT support software gives business owners the ability to serve their global customer base from anywhere.
  • Cost-effective:  Remote support software is cost-effective if the company compares the expense of technician personal visits to the location against the remote support service.
  • Access to the latest software:  With remote support programs, it is easy to communicate and receive all the updates on the new release of the software or security patch.
  • Easy maintenance and monitoring:  The remote support software features enable easy maintenance and monitoring of any critical issues within the system.  Real-time monitoring can help the technician to spot any unusual activity before it gets out of control. The multi-screen monitoring allows users to keep watch on all the screens at one go, which is useful in prioritizing their work based on the issues.  
  • Data backup:  Some remote support software vendors allow off-site backup, so in case if the users are hit by malicious attacks or corrupt their data, the remote support software can restore the data.
  • Knowledge sharing:  The best remote support tools give the flexibility to collaborate with other team members to assist in troubleshooting the issues. It not only helps to resolve the issue faster but also enhances knowledge sharing.
  • Interruption-free support:  In case if the users are facing any technical glitch, they can reboot the system instantly and reconnect immediately without losing any important aspects of the ongoing session.  The users can even save remote sessions easily on the local computer.
  • Easy file sharing: The best remote support tools provide drop and drag features, which makes file sharing on remote support systems easy. 
  • Audio/Video calls:  The top remote support software comes with audio/video features, which help users to answer their queries quickly.
  • Supports multiple languages:  The best remote support tools come integrated with multiple languages, and the support agents do not have to worry while communicating within the team or resolving issues with their native language.

Essential Features of Remote Support Software:

  • Live chat
  • Remote printing
  • File sharing
  • Third-party integrations
  • Unattended access
  • Screen recording
  • Multiple monitor access
  • User management
  • Support cross-platform
  • Customization options
  • Support for plugins
  • Session audits and monitoring
  • Support audio/video calls
  • Mobile applications

What Are the Factors to Consider Before Buying the Best Remote Support Software?

  • Security:  Security is a sensitive subject when it comes to remote support tools. If the hackers somehow succeed in getting access to the system, they can exploit it in many ways. The users have to ensure that the remote support software service provider delivers all the necessary security tools and features to protect the system.  
  • Pricing: Pricing is an essential factor for any organization, and requires a thorough understanding of the offerings from the Vendors. There are many variations in remote support tools and could be due to their pricing models, the number of users, and features. A lifetime licensing could be cost-effective than subscription-based pricing in the long run, but when there is a frequent update, the subscription-based model could be more accountable. Prospective buyers have to analyze the tool and also check if there are any hidden or upgrade costs associated with the software.
  • Compliances:  Certain industries like healthcare have to follow the necessary regulatory and compliance rules. If they are using a remote support tool, they have to ensure that it is in compliance with the industry’s requirements. The users can ask the remote support software companies about their compliance with industry standards.
  • Integration: The IT department would be using the remote support tool more frequently, so the customer support tool must integrate well with the IT infrastructure. Not just IT infrastructure, with the rising demand for mobile devices, the software should also blend well with mobile devices.
  • Scalable: The top remote support software is flexible to meet the growing demands of the business. The users should pick the remote support software that is scalable to an unlimited number of devices and users.
  • Customized branding options: The branding options can allow users to insert their company logos and match the look of your brand. It reflects the brand and gives a sense of reliability to end-users.  It is recommended that users pick a remote support program that allows customizing the application design.
  • Automation: Automation eliminates the need to perform repetitive tasks and reduces task handling time. The automation scripts can automate steps like updating patches, troubleshooting, and installing software. The automation feature can help to respond and resolve client queries quickly.
  • Multiple session handling: Remote IT support software enables users to manage multiple sessions and troubleshoot issues simultaneously.  Instead of attending to customer issues on the phone, the multiple sessions handled through remote support tools are quite efficient.
  • Unattended access: Some queries do not require the support agent’s immediate intervention, and in such cases, unattended access is critical.  It takes the burden from the attendants and saves their time, which can be used for solving more complex issues.  

How Secure Is the Remote Support Software?

Yes, remote support software is secure to use. 

Security is the key concern for any company planning to board remote support software, especially when users give access to their system remotely. The remote support software is the right solution to a digital workspace that strives to deliver better customer support. It ensures that customers get their issues resolved without any hassle or compromising security.  

The remote support software solutions are interlaced with robust security measures like two-factor authentication, permission-based access, auditing and reporting, AES (256 bit) session encryption, etc., that protect the user’s system from unauthorized access. But software alone is not vulnerable to cyber-attacks; there are devices and internet connections that can be exploited by hackers to enter the users’ system. To neutralize such attacks some remote support software service providers offer additional security features like intrusion detection systems, firewall, internet usage monitoring, remote connection security, etc. The remote support software companies implementing robust security features and users following necessary security protocols will ensure that hackers do not intrude into the system.

Latest Trends In Remote Support Software

  • AI chatbots: AI chatbots are quickly gaining popularity in support services.  Their self-learning ability prepares them to deliver better support services and reduces the support agents’ workload.  The advantage of AI chatbots is that they can converse in any language, which makes it easy to address any audience around the globe.
  • Voice and Video Chats:  Voice and video chat are rapidly becoming the norm in customer support as it does not need any installation or additional plugins. For complex technical issues, face-to-face resolution can be more feasible, and video chats are perfect for providing instant tech support to customers.
  • Co-browsing: Co-browsing or collaborative browsing allows support agents to collaborate with customers in real-time.  Unlike a screen-sharing app, the modern co-browsing does not require download, installation, or plugins.  The customer can integrate co-browsing with video and live chats to resolve their issues.  Co-browsing is entirely web-based, which makes it faster and secure for both agents and customers.  The organizations see immense potential in co-browsing combined with video chats.

Tips to Make the Remote Support Service Efficient

  • Select right remote support service software: There are numerous support service software available in the market, and each of these software offers different features.  It is imperative that users shortlist software that serves their business goal and has high ROI.  
  • Reliable internet connection: For effective customer support, reliable and high-bandwidth internet is essential.  A slow internet connection can hamper the communication channel, leading to misunderstanding and spoiling the brand image. The customer who is already in a bad mood due to the technical queries can become enraged if the support agent cannot respond due to a poor internet connection.
  • Be consistent:  Support agents have to be consistent and precise in their approach to solving customer’s issues. If the support agent fails to understand the issue during the first interaction, it is possible the agent may see the customer visiting them over and again.    
  • Follow security protocols: To carry safe and secure customer support, the service provider must ensure that the support agents perform their operation in a secure environment and follow all necessary security protocols. For instance, taking data-back or updating anti-virus regularly.
  • Self-service: Give more control to the customers by allowing them to resolve their problems by themselves.  The support agent can use tutorial videos or guides to help customers troubleshoot issues without any agent intervention. But also ensure that for complex issues options like video or voice chatting should also be made readily available.

What Is the Average Cost of Remote Support Software?

The remote support software pricing can vary based on the software vendor’s subscription plan; it can be a fixed monthly plan, one-time licensing, or even by quote. The remote support software cost largely depends on the requirements of the business and the size of the business. However, the average price of top remote support software could be anywhere around $3/month to $110/month or more.

  • Remote support system for small businesses or start-ups: Small businesses and start-ups looking for low-cost remote support software can refer to “Remote PC” as an ideal option.  This Remote support software can cost users about $22/year with all the necessary features available; the software can be further cheaper if the discount offers are active.  The other options users can consider is “VNC Connect.” It is one of the best remote support software for small businesses with security features like 256 AES encryption and multi-factor authentication.  In case users are keen about the cloud connections and no installation, then they can choose their higher version.  Both these tools offer a free trial.   The other tools that could help small businesses and start-ups to take advantage of remote IT support software without taking much stress about the budget include Netop Remote Control, dualmon, and ConnectWise Control.  Some tools also offer free versions.  
  • Remote support system for mid-sized and large enterprises: Prospective buyers who are looking for features like multi-monitor navigation, session transfer, custom report, reboot and reconnect, then medium range tools are the best options.  “Zoho Assist,” with a starting price of $50/month, offers a rich set of features that could well fit the organization’s needs.  If the users want to spend less then, a tool like “Splashtop Remote Support” is an ideal choice with a starting price of $17/month. The software offers attractive features like drag-and-drop and custom branding. The other remote support software companies that fall in the same segment include GoToMy PC, SolarWinds Take Control, and Fix Me. IT.  There are also enterprise-level remote support systems that offer full-fledged remote support software features. One of them is “BeyondTrust” which offers cloud support services with a starting price of $1995/ year.  The tool can be deployed on any O.S and integrates well with CRM or ITSM. The tool offers a free trial version. The other tool that joins the league includes Rescue and Atera.
  • Free and open-source remote support software:  The free and open-source remote support software allows developers to change the source code and churn out new capabilities out of the system while keeping the cost at a bare minimum. For start-ups, the free and open-source support software can turn out to be a fair deal as they have to run a business with a low budget.

Why Refer to GoodFirms' List of Best Remote Support Software?

GoodFirms is one of the best review and rating platforms for IT solutions. GoodFirms has been listing software from various industries to help companies to mitigate their IT-related issues and conduct business processes efficiently. The platform follows a strict review and rating process to ensure that customers get the best software and allows them to compare various parameters like pricing, features, and service quality. 

Conclusion

The digital revolution of businesses has allowed entrepreneurs to connect their customer base from anywhere and at any time. In order to retain more customers, the business owner ensures they deliver the best IT support service and fix their technical issues quickly. They are harnessing advanced technologies like remote support software that helps them strengthen their relationship with the customers and reduce the loops of technical queries that consume a lot of time and money. If you want your company to promptly answer all the customer queries and render a better customer experience, do not miss the best remote support software list.

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