ScreenMeet

ScreenMeet provides Enterprise Remote Support for the Customer Experience Revolution. For enterprises looking to engage customers at all stages of their lifecycle, support in the digital era has never been more important. ScreenMeet delivers cloud-based remote desktop and web-only cobrowse solutions to the world’s largest service organizations. We make it simple for them to see, troubleshoot and resolve any customer service problem on any platform (browser, PC, mobile) instantly and in the context of the organizations existing CRM/ITSM platform like Salesforce, ServiceNow or MSFT Dynamics.

Further, the data from these remote support sessions can now help drive the ML/AI models to increase deflection via chatbots as they learn more about the complex cases that require human intervention.