ScreenMeet
Real-Time Tools for Remote Support of Customers and Employees.
ScreenMeet provides Enterprise Remote Support for the Customer Experience Revolution. For enterprises looking to engage customers at all stages of their lifecycle, support in the digital era has never been more important. ScreenMeet delivers cloud-based remote desktop and web-only cobrowse solutions to the world’s largest service organizations. We make it simple for them to see, troubleshoot and resolve any customer service problem on any platform (browser, PC, mobile) instantly and in the context of the organizations existing CRM/ITSM platform like Salesforce, ServiceNow or MSFT Dynamics. Further, the data from these remote support sessions can now help drive the ML/AI models to increase deflection via chatbots as they learn more about the complex cases that require human intervention.
Licensing & Deployment
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Cloud Hosted
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Web-based
Support
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Phone
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Case Studies
Media
ScreenMeet Core Features
Focus of Remote Support Feature
- Client Portal
- Data Sharing
- Diagnostic tools
- Real-Time Chat
- Remote Access/Control
- Secure Sharing
ScreenMeet Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Payment Frequency
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Quote Based
ScreenMeet Reviews
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