Service Desk Software

Discover the best Service Desk Software to deliver exceptional service experiences.

For professionals working in interconnected industries, the need for consistent services is essential. IT Services entail technical assistance to operate at maximum efficiency. Any discontinuity in assisting and trouble-shooting worker requests will be detrimental. This is where the need for IT Service Desk Software arises.

What is Service Desk Software?

Traditionally considered a single point of contact (SPOC) between an IT service provider and professionals, IT service desk software helps manage disruptions (service incidents) and service-related requests within an organization. It also plays a vital role in communicating scheduled changes to services or disruptions arising due to internal processes.

The IT service desk system consists of a set of digital tools that allow administrators and staff to monitor and act on tickets (requests) raised by users. Administrators can then track and prioritize tickets, assign them to departments or personnel, report on the performance of the services desk, and ensure the ticket’s timely completion.

What Is the Importance of Service Desk Software to Businesses?

IT service desk software helps reduce the time taken between raising a request and servicing it. Also, it ensures transparency in accountability and responsibility of the department that is in charge of completing the request. An IT service desk system eliminates miscommunication between departments. Reporting tools help companies focus on shortcomings and areas of high-performance simultaneously. Service desk software increases business process efficiency.

How to Choose the Best Service Desk Software?

Price, features, deployment model, customer service support, etc., are just some of the most important factors prospective buyers consider before making a purchase decision on service desk management tools. GoodFirms’ meticulously researched list of service desk software will ensure you land up with the best choice. The powerful filters will help you compare IT service desk software on multiple parameters. Choose the best option from the list of top Service Desk Software generated exclusively by the experts at GoodFirms.

List of The IT Service Desk Software (51 Software)

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  • LiveAgent

    Help Desk Software & Live Chat Software for Better Customer Service

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    "A great all-in-one platform"
    Magdalena Markov
    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Vision Helpdesk

    Multi Channel Help Desk Software

    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. ... learn more about Vision Helpdesk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $12.00 per Month
  • Bitrix24

    Your company. United. Free. Unlimited. Online.

    Bitrix24 is the leading free online CRM software used by over 8 million companies worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling. The free plan also comes with email marketing and telephony. Advanced versions have sales and marketing automation, bulk SMS, campaign management an... learn more about Bitrix24

    ""
    Hisham Balatiah, Founder at EIC - Engineers International Community
    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Zendesk Support

    Customer Service Software & Remote Support Software

    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. ... learn more about Zendesk Support

    "Interesting Support/Ticketing Tool"
    Mostafa Awad
    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • ManageEngine ServiceDesk Plus

    Built to supercharge your IT help desk software.

    ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    "ManageEngine to the Rescue"
    Tom Parker, Support Desk Analyst III at B Riley Financial
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $10.00 per Month
  • ProProfs Help Desk

    Delighting Customers with Faster Ticket Resolution.

    ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... learn more about ProProfs Help Desk

    "Helps to Reduce Support Tickets Faster!"
    Kumar Prince, Senior Team Lead at eWeb A1Professionals Pvt Ltd - Committed to Quality
    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    $15 per Month
  • Atera

    Ultimate All-In-One RMM Suite for MSPs & IT Pros

    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras fixed monthly pricing model helps IT businesses of all sizes grow with no extra costs. All plans include unlimited devices monitoring, Its that simple. Get your free 30-day trial today. No cre... learn more about Atera

    "Multiple activities done under one platform"
    Daniel Tobon, President at Tsquared, LLC
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $79 per Month
  • TOPdesk

    Better support, happy customers

    TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform. Spend less time registering tickets and more time delivering the best service possible. Thanks to our integrations and open API, you c... learn more about TOPdesk

    "Topdesk more and more tool for all tasks "
    Wil Kuijpers
    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Freshservice

    IT service desk that's actually simple.

    Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Simplify the service environment so that key information and workflows are available at the read... learn more about Freshservice

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $19 per Month
  • Cayzu

    Affordable Cloud Help Desk Software & Incident Ticketing System.

    Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.  ... learn more about Cayzu

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Hesk

    Choose the help desk software company that's right for you!

    A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. ... learn more about Hesk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $39.95 per Month
  • Spiceworks

    Businesses run better with Spiceworks.

    Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products and serv... learn more about Spiceworks

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • SysAid

    IT Service Automation - Get IT Done

    SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going s... learn more about SysAid

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Motadata HelpDesk

    IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise

    Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of any size. Smartly resolve the immediate issues/requests and improve the overall quality of IT services to ensure they are fully aligned to user needs.... learn more about Motadata HelpDesk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Itarian

    Centralized IT management platform you will ever need.

    ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the latest patches plus more than 400 third party applications.... learn more about Itarian

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • AzureDesk

    Experience simplified helpdesk software that easily customizes to your ticketing needs

    Helpdesk software with all the necessary features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket F... learn more about AzureDesk

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $30 per Month
  • Agiloft Service Desk

    Bring agility and efficiency to your support operations with the top-rated Service Desk Suite.

    Agiloft's fully integrated applications work together to form a single system of record for all of your IT service processes. You'll have complete, 360-degree control over every process, delivered to you in an efficient and easy-to-understand interface. As your needs and processes change, Agiloft adapts and scales to grow with you, so there is never a risk of outgrowing the system. ... learn more about Agiloft Service Desk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • InvGate Service Desk

    Streamline IT Support

    InvGate Service Desk allows your IT teams to work smarter not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets to the best solver and keep consistent response to repeating issues. Gain visibility of all tickets and your team’s work with customizable dashboards and reports. InvGate Serv... learn more about InvGate Service Desk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Back

    Organize and automate all employee requests in one intuitive platform

    Back is a next-gen collaboration and automation platform that enables your internal service and business operations teams to organise and manage all workplace requests in one intuitive platform. We provide employees with an always-on concierge to get help and information from anyone and anywhere. We understand that yet another tool is the last thing employees want. That’s why Back integrates ... learn more about Back

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    $45 per Month
  • Mint Service Desk

    ITSM - reinvented.

    Mint Service Desk is a tool that contains the functionality of service desk and asset management all in one. Designed to help businesses monitor, track and exchange information about resources with external and internal users. It enables manage incidents using task prioritization, categorization and escalation. It offers features such as ownership history, scan scheduling, notifications, ticket m... learn more about Mint Service Desk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Cherwell

    Make Work Flow—From Anywhere

    Accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working. Build custom applications using our extensible platform. From logistics to analytics and beyond, Cherwell is a blank canvas for improving service delivery. Evolve your service environment and improve processes with greater speed and fewer disruptions. Our transpa... learn more about Cherwell

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Halp

    Ticketing, powered by your conversations

    Halp is a modern ticketing help desk for humans that love Slack and Microsoft Teams. Empower your remote teams to be happier and more productive. Halp's powerful ticketing platform is perfect for fast growing teams. If you already have a ticketing solution in place, we offer deep integrations with Zendesk, Jira, and more. Halp is a conversational ticketing solution for modern IT and Operations tea... learn more about Halp

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $25 per Month
  • Infinity ECM

    Business Management Software

    Info Novitas is a high-tech IT software company which develops award-winning cutting-edge software (web apps, mobile apps, and web portals).An innovative platform that brings a fast IT digital transformation, and includes a large number of integrated systems, solutions and tools for collaboration, communication and management of the entire organization.... learn more about Infinity ECM

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $19 per Month
  • SYSGEM ENTERPRISE MANAGER

    SIMPLIFYING SYSTEM MANAGEMENT

    Flexible and modular tools for monitoring and managing systems, administering user accounts and auditing security in one single screen - across Windows, UNIX/Linux, OpenVMS and IBM. SEM offers the three core application modules Sysgem System Manager (SSyM), Sysgem Account Manager (SAcM) and Sysgem File Synchronizer (SFiS) which all run via the SEM framework. Sysgem is known for its versatile, powe... learn more about SYSGEM ENTERPRISE MANAGER

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • BMC Helix CMDB

    BMC Helix CMDB software that allows to create best-of-breed reference data store.

    BMC Helix CMDB (formerly BMC Atrium) consolidates landscape and service information from multiple sources into a single representation to help businesses make better decisions. The key selling points for this tool are its scalability, adaptability through an industry-standard data model, powerful data quality and integrity models, and range of visualizations from simple CI view to impact simulatio... learn more about BMC Helix CMDB

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Virima

    IT automation made simple.

    VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of... learn more about Virima

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Canfigure

    Canfigure is an IT Service Management solution with incredible flexibility.

    Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you.... learn more about Canfigure

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • VIZOR

    IT Asset Management & ITIL Service Desk Software.

    ITIL Certified ITAM and ITSM solution that reduces costs, improves processes and centralizes information. Gain visibility of all details related to your IT assets including inventory data, supplier information, related documentation and employee allocations. Easily manage IT purchases, agreements, maintenance contracts and the complete lifecycle of your assets.... learn more about VIZOR

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • SapphireIMS

    Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk

    SapphireIMS Service Desk is an ITIL 2011 certified, enterprise grade, comprehensive IT Service Management Suite. It helps business enterprises and service providers to manage service operations and ensure guaranteed service delivery to their customers as per defined service level goals. SapphireIMS enables you to implement ITIL best practices for incident, problem, change and service fulfillment p... learn more about SapphireIMS

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Contact Vendor
  • Olea ERP

    Powerful Better Together

    OleaERP is integrated ERP/CRM software designed for all size of companies managing their entire business from Supply Chain management, Customer Driven MRP, Advance Production & detailed scheduling, Sales & distribution, CRM, Finance & Accounting, Purchasing & Inventory, Warehouse, HR& Payroll, Project management and Reports/Analytics and along with vast Industry Specific Solution packages. OleaERP... learn more about Olea ERP

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $30 per Month
  • Track-It!

    Get a 360 degree view of your tickets, change requests, and IT assets.

    Track-It! 2020 is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. With Track-It! 2020 we’ve once again delivered a powerful suite of integrated IT management features at an affordable price. At the heart of Track-It! is the Help Desk, which provides you with a 360-degree view of your incidents, problems, and change request... learn more about Track-It!

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Contact Vendor
  • Conclusion

    End-to-end IT process management solution

    Conclusion brings corporate process management to a new level. Powerful text editing and collaboration tools, slick interface design, customizable workflows and much more in a single box. What makes Conclusion unique, is a seamless automation of all process steps - from requirements collection to project planning, tracking and task management - in one single solution. No integration between severa... learn more about Conclusion

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Rezolve.ai

    Your AI-Powered Service Desk Within Microsoft Teams

    Autonomous Level 1 employee support delivered in seconds is the promise of Rezolve.ai. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills – Rezolve.ai platform is redefining and reimagining how employees get serviced. Upgrade your service desk's capabilities from just tracking, monitoring or managing to Auto-r... learn more about Rezolve.ai

    VISIT WEBSITE
    Free Trial
    15 days
    Entry Level Price
    Contact Vendor
  • HelpDeskAdvanced

    Improve service delivery effectiveness, resource efficiency and IT department quality.

    Help Desk Software for the automated Governance of your Service Desk processes. HelpdeskAdvanced is the web and mobile based solution, ITIL v3 compliant , which governs services in all organizational areas in which Service Management is one of the prerogatives to successfully achieve, optimize and effectively the business objectives in charge, operating through high quality standards . The Service... learn more about HelpDeskAdvanced

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Eccentex

    Optimize CX with Continuous Improvements Across the Entire Customer Journey

    Eccentex's next generation case management software solution is designed to let you integrate all of the different components of your digital infrastructure with easy-to-use, task-focused apps, providing your customers with a delightful experience at every digital touch point. Eccentex AppBase is a low-code platform for digital apps. Its flexible, cloud-architected software empowers people to rapi... learn more about Eccentex

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $100 per Month
  • Cockpit IT Service Manager

    ITSM Solution : all-in-one portal integrating

    User-friendly Service Desk. The all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Covers all areas of IT system management and has been designed in line with ITIL recommendations. An affordable solution for businesses of all sizes available in a Private Cloud or On Premise. ... learn more about Cockpit IT Service Manager

    VISIT WEBSITE
    Free Trial
    14 days
    Entry Level Price
    Contact Vendor
  • Anakage

    Reduce End User Support Tickets by 50%

    Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate your high volume processes. With our Cobots we empower users to solve their machine and application related problems themselves. Our Cobots can be designed like intelligent agen... learn more about Anakage

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Best Support System

    SMART DEVELOPMENT SOLUTION PROVIDER

    Best Support System, Best by name, Best by nature, Best by feature, it is a self-hosted customer support desk software. It handles support tickets, manages email tickets, collects any payment by PayPal. It has a simple installer so that you don’t need any programming skill. We will keep updating regularly and it has an auto update feature. Also it provides lots of features. Scroll down to see so... learn more about Best Support System

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    $59 per One-time
  • Hubcase

    Connect CRM systems...Automate B2B escalation

    Hubcase automates B2B collaboration and escalation of support cases among partners. Hubcase provides plug-ins to your native case management systems such as NetSuite and Salesforce. In the front end, your users will be using their familiar interface, but with an additional B2B escalation functionality. See screenshots NetSuite and Salesforce. In the backend, Hubcase facilitates communication betwe... learn more about Hubcase

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • Scopedesk

    EEASY-TO-USE ONLINE HELP DESK SYSTEM

    Service desk solution that helps businesses manage tickets, track billable timing, send canned replies to customers, and more. Facilitates shared or individual help desk workspaces with access permissions for diverse teams and departments and share information throughout organization. Depending on organization’s requirements, close the entire site to guest visitors, or allow visitors to access s... learn more about Scopedesk

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    Free version
  • TeraNet Help Desk

    T-HELPDESK HELP & SERVICE DESK TICKETING

    T-HelpDesk ticketing is the web and mobile multi-channel , multi-department , multi-level and multi-role solution designed to manage the ticketing system for corporate users and customer users in a single point and autonomously . T-HelpDesk helps to code, classify and manage the flow of tickets in a dynamic and flexible way, automating the routing and routing phases, managing the escalation proces... learn more about TeraNet Help Desk

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • ZServiceDesk

    Enterprise IT Services & Asset Management

    Enterprise ITSM Tool Integrated with Chat BOT Highly Scalable High Performance Most Flexible Integration IT Service Desk IT Assets Lifecycle Management Performance Monitoring Suppliers & Contracts Management Users Feedback/Survey SLA Management Knowledgebase Integrated Chat BOT Cloud/On-Premise. ZServiceDesk is designed & developed to cater the needs of IT Services Management. Our experts have inc... learn more about ZServiceDesk

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Service Desk

    TAKE MORE CONTROL OVER IT CHANGES

    A new ITSM help desk solution can fundamentally streamline IT, but it can do much more when combined with a change management strategy that doesn’t leave it underutilized. Building on Ivanti Service Manager’s Help Desk, Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your... learn more about Service Desk

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
  • Re:Desk

    Customer Help Desk Software & Support Service Solution

    Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers. Ecommerce ready customer help desk ticketing sy... learn more about Re:Desk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $250 per One-time
  • GoToAssist

    Simple IT service management.

    Simple to deploy and simple to use, GoToAssist Service Desk makes it easy to implement ITIL best practices. GoToAssist Service Desk lets you create online support portals so customers have a quick, simple way to find answers and get help. Your entire team can keep their fingers on the pulse of the help desk with centralized, comprehensive documentation and reporting. GoToAssist is a customer suppo... learn more about GoToAssist

    VISIT WEBSITE
    Free Trial
    Available
    Entry Level Price
    $39 per Month
  • SupportPal

    Customer support, smart and simple.

    Powerful self-hosted, on-premise help desk software - easy, fast and intuitive. All support requests are directed to a shared inbox for the whole team. Updates and actions from other operators are shown in real-time, enabling greater collaboration and teamwork. Reduce your support requests workload by offering content-rich articles in a self-service area that answer your customers' most frequently... learn more about SupportPal

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    $19.95 per Month
  • Simplisys Service Desk

    Simply Smart Service Desk Solutions

    The Simply Smart approach to IT Service Management. Feature rich, configurable, fast to deploy, simple to use, affordable. Simplisys Service Desk is service management software for the real world. Designed from the ground up to deliver intuitive service management solutions that underpin all core operating procedures including Incident, Problem, Change and Asset Management. Developed to support IT... learn more about Simplisys Service Desk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Deepser

    Service Desk Software to improve your business

    Deepser is a complete solution to manage your support requests, your daily activities and your organisational processes. Deepser is a software house that develops, produces and sell innovative products and services with high technological value. Its main product is Deepser, an IT service management software. Deepser is an innovative and intuitive ITSM solution, with an interactive web interface. ... learn more about Deepser

    VISIT WEBSITE
    Free Trial
    7 days
    Entry Level Price
    Contact Vendor
  • Halo Service Desk

    Break out of the inbox, and connect teams globally.

    Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The platform includes a built-in incident management system, which helps businesses handle incidents, service level agreements (SLAs), and communications through a centralized dashboard. Halo Service Desk comes wit... learn more about Halo Service Desk

    VISIT WEBSITE
    Free Trial
    30 days
    Entry Level Price
    Contact Vendor
  • Squirro

    IT Service Management Solution.

    The Squirro ITSM Solution significantly reduces service management costs while facilitating a vastly improved customer experience. It provides AI-driven insights and recommendations stemming from all relevant data sources, structured and unstructured, internal and external. The solution also integrates directly with your existing command center, allows users to significantly reduce mean time to re... learn more about Squirro

    VISIT WEBSITE
    Free Trial
    N/A
    Entry Level Price
    Contact Vendor
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Frequently Asked Questions

  • How Does a Service Desk Software Work?

    Most of the service desk software can work as both- helpdesk and service desk.  It acts as a single point of contact between the customers, employees, and the business partners. The service desk agents help customers solve their problems with a product, usage, training, personalization, and other services.  Service desk software can be integrated with various business processes and departments like IT, HR, HR workflow, admin, etc. It can assist users in verifying and evaluating various contracts, answering user's IT-related problems, managing and registering IT equipment registration, etc.

  • What Is the Best Service Desk Software?

    Service desk software tools are available in several versions and features. There is an endless list of service desk software, but the best service desk software could largely depend on the organization's needs and how well the tools align with their goal. However, to choose the best service desk software, users can go through the service desk software list and compare them against their features, pricing, and services. Besides, standard features users must select the service desk management tools that compensate the features of other software like asset management or knowledge management. Some of the most popular service desk software solutions that organizations can consider are LiveAgent, FreshService, AzureDesk, SapphireIMS, etc.

  • What Is the Difference Between Service Desk Software and Help Desk Software?

    • Service Desk Software: The service desk software is usually focused on the improvement of internal processes and addresses issues that aren't directly customer-related. It deals with various aspects of business like incident management, knowledge management, release management, asset management, change management, employee management, etc. The service desk software offers a wide range and complex services. In short, it addresses the overall IT and business processes. For instance, it is maintaining a knowledge base for future reference. Most of the service desk software solutions available in the market can be used as help desk software.
    • Help Desk Software: The primary use of the service desk management tool is to handle service requests and incidents. It is generally focused on fixing and troubleshooting IT-related issues (immediate fix). Helpdesks are subsets of the service desk.  For instance, configuring PC settings or adding a new device to the system.
  • What Is the Work of Service Desk software?

    Service desk software is a single point of communication between the service providers and the users. A typical IT service desk system is used for managing incidents and responding to service requests. But it has a broad scope and can also be used for,

    • Knowledge management
    • Ticket management or Service request management
    • Data reporting
    • Incident management
    • Change management
    • Self-service
  • Why Use Service Desk Software?

    Service desk software tools allow users to manage and respond to customer requests.  It enables organizations to implement effective workflows for enhancing customer service as well as resolving technical issues within the organization. The IT service desk system gives detailed information like software installed, hardware specification, scan history, asset ownership history, etc., which helps enterprises to plan IT-related strategies more accurately. The service desk software dynamic features assist users in managing their assets (hardware and software) and retrieve all information related to the inventory just with a single click.  The automation feature of IT service desk software further empowers the organization to respond quickly to customer queries and reduce labor costs. Service desk software also offers a self-service portal to help customers solve their issues without any assistance.

  • How Can I Set Up a Service Desk Software?

    Service desk software solutions can be deployed either on cloud or on-premise based on the user's preferences. If you intend to opt for the on-premise service desk software solutions, then you can consider the O.S, processor, RAM, and hard disk size. The disk size largely depends on the size of requests that the service providers can handle per day.