Best Service Desk Software

Discover the best Service Desk Software to deliver exceptional service experiences.

For professionals working in interconnected industries, the need for consistent services is essential. IT Services entail technical assistance to operate at maximum efficiency. Any discontinuity in assisting and trouble-shooting worker requests will be detrimental. This is where the need for IT Service Desk Software arises.

What is Service Desk Software?

Traditionally considered a single point of contact (SPOC) between an IT service provider and professionals, IT service desk software helps manage disruptions (service incidents) and service-related requests within an organization. It also plays a vital role in communicating scheduled changes to services or disruptions arising due to internal processes.

The IT service desk system consists of a set of digital tools that allow administrators and staff to monitor and act on tickets (requests) raised by users. Administrators can then track and prioritize tickets, assign them to departments or personnel, report on the performance of the services desk, and ensure the ticket’s timely completion.

What Is the Importance of Service Desk Software to Businesses?

IT service desk software helps reduce the time taken between raising a request and servicing it. Also, it ensures transparency in accountability and responsibility of the department that is in charge of completing the request. An IT service desk system eliminates miscommunication between departments. Reporting tools help companies focus on shortcomings and areas of high-performance simultaneously. Service desk software increases business process efficiency.

How to Choose the Best Service Desk Software?

Price, features, deployment model, customer service support, etc., are just some of the most important factors prospective buyers consider before making a purchase decision on service desk management tools. GoodFirms’ meticulously researched list of service desk software will ensure you land up with the best choice. The powerful filters will help you compare IT service desk software on multiple parameters. Choose the best option from the list of top Service Desk Software generated exclusively by the experts at GoodFirms.

61 Softwares   |  Last updated: Jul 14, 2024
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List of the Best IT Service Desk Software

  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure ... read more about ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application. reviewed by: Sarah Carlson
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    20% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Remote Control
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    What User‘s Say

    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
    Sarah Carlson
    While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
    Daniela Rocio Carrasco Cayambe at Licencias OnLine
    ManageEngine to the Rescue
    Tom Parker, Support Desk Analyst III at B Riley Financial

    REVIEW SUMMARY

    So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
    Sarah Carlson
    Sarah Carlson

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $10.00 Per Month
  • SuperOps.ai is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.ai is packed with all the features and tools that a modern MSP ... read more about SuperOps.ai RMM

    Entry Level Price
    $59 Per Month
    Free Trial
    N/A
    10% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal

    INDUSTRIES

    • Computer-software

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard PSA Only
    $59 Per Month
    Standard RMM Only
    $79 Per Month
    Pro Unified Basic
    $99 Per Month
    Super Advanced
    $129 Per Month
  • LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    10% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    What User‘s Say

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
    Jeroen van Gils, Founder & CEO at LiFi.co
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva

    REVIEW SUMMARY

    I’m Jeroen van Gils, Founder and CEO of LiFi.co, a website dedicated to LiFi technology. Here’s the best Help Desk Software that my company is currently using. LiveAgent. When we talk about the best Help Desk Software, self-service or ticket management capability should not be the only main factors to consider. More than anything else, fast and real-time live chat should be your top priority. And this is exactly what you’ll get with LiveAgent. Aside from the fact that they boast themselves to have the fastest live chat widget on the market, they’ll spoil you more with a no credit card and no contract 14-day free trial. This way you’ll never have a reason not to try their awesome help desk software. I’ve been running a business for a decade now and I only tried two help desk software. The first one lasted only one contract, which is two years. Then when I moved to use LiveAgent, I was amazed not only with their unmatched onboarding process but with the fact that I was able to integrate it with Slack. With it, not only that I’m being alerted in real-time with every new ticket received but with every action made on that ticket too, from creation to closing

    Jeroen van Gils
    Jeroen van Gils, Founder & CEO at LiFi.co

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Quote Based
  • A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk

    Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication. reviewed by: Brooke Curtis
    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    25% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    What User‘s Say

    Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication.
    Brooke Curtis
    Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.
    Virginia Bishop

    REVIEW SUMMARY

    Simply the best tool. this is an awesome tool that is helpful to build a sound client base. it’s good for live monitoring and chatting with customers. It works perfectly well for me. It helped us close more sales as it provides real-time communication.
    Brooke Curtis
    Brooke Curtis

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $12.00 Per Month
  • GoDesk

    5.0 (1 Review) Verified

    Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your ... read more about GoDesk

    GoDesk is an all-in-one, very short, and crisp customer tool that lets agents work more productively. reviewed by: Russell Dunn
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    0% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Blogs
    • On-Site Training

    Pricing Type

    • Per User

    Preferred Currency

    • GBP (£)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
  • Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    The platform offers a high degree of personalization in managing workflows reviewed by: Diana Stepanova, Operations Director at Monitask
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    10% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    What User‘s Say

    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Zendesk's intuitive design makes it easy for our team to navigate
    Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools

    REVIEW SUMMARY

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as ... read more about Faveo Helpdesk

    A complete tool reviewed by: Osvaldo Cal
    Entry Level Price
    Free version
    Free Trial
    Available
    50% in Service Desk Software
    • Change Management
    • Incident Management
    • Knowledge Base
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Banking
    • Education-management
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Open Source
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    What User‘s Say

    A complete tool
    Osvaldo Cal
    Excellent Help Desk for Business
    Parashuram Singade
    Faveo Helpdesk is the best Ticketing system.
    Amar Nanware, Linux System Administrator at Savitribai Phule Pune University

    REVIEW SUMMARY

    Faveo is an end-to-end helpdesk solution, with the ability to add features over time, the system is constantly being updated, this generates a reliable and friendly product. In my opinion and use I am totally satisfied.
    Osvaldo Cal
    Osvaldo Cal

    Pricing Type

    • Free

    Preferred Currency

    • INR (₹)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
  • Atera

    5.0 (4 Reviews) Verified

    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras ... read more about Atera

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports reviewed by: Jeremy Dawe, CEO at Jezweb
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    11% in Service Desk Software
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    What User‘s Say

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports
    Jeremy Dawe, CEO at Jezweb
    Atera is very helpful in managing IT assets of the company
    Ataur Rahman, Founder & CEO at GetGenie
    Atera is the complete set of IT administration tools one has been looking for
    Hamza Usmani, Head of Content at BuyWeGovyOnline

    REVIEW SUMMARY

    At JezWeb, we use Atera for IT asset management. Automated reports that track and measure your networks. There are Customized alert settings and thresholds. Some of the configuration settings are hard to find. Slow refresh of status. No support for Android and limited support for Mac. 

    Jeremy Dawe
    Jeremy Dawe, CEO at Jezweb

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $79 Per Month
  • ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This ... read more about ProProfs Help Desk

    ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer. reviewed by: Damian Crawford
    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    30% in Service Desk Software
    • Change Management
    • CMDB
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Consumer-services
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    What User‘s Say

    ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer.
    Damian Crawford
    ProProfs Help Desk is the solution to your online business problems.
    Shiv Gupta, Marketing Director at Incrementors Lead Generation
    I find ProProfs the best help desk support software among all.
    Ryan Patel, Founder

    REVIEW SUMMARY

    An excellent solution with superb options. I have been using different software to manage my organization’s interactions with my clients. And this one is the best customer support tool. I like its chat/ messaging option and also customizable reports.
    Damian Crawford
    Damian Crawford

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Premium
    $30 Per Month
  • Freshservice, a product of Freshworks Inc., (NASDAQ: FRSH) provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and ... read more about Freshservice

    You can keep track of your gear, software, contracts, and more with the help of Freshservice reviewed by: Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier
    Entry Level Price
    $19 Per Year
    Free Trial
    Available
    20% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • E-books

    What User‘s Say

    You can keep track of your gear, software, contracts, and more with the help of Freshservice
    Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier
    Freshservice allows us to track both the IT and Non- IT assets and It is the best choice
    Jabez Reuben, Owner at The Blueprints

    REVIEW SUMMARY

    We FirstPier use Freshservice. Location, creator, creation date, and asset category can all be used to organize the assets. Assets may be monitored in real-time, and their development timeline can be viewed easily. You can keep track of your gear, software, contracts, and more with the help of Freshservice, an electronic asset management tool. Asset administration, Reports on demand or at a set time, Management of Emergencies, Many different tongues, Controlling licenses and Legalities of Contracts and Project Administration re some of its features.

    Steve Pagson
    Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Starter
    $19 Per Year
    Growth
    $49 Per Year
    Pro
    $95 Per Year
    Enterprise
    $119 Per Year
  • Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

    Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features. reviewed by: Julia Chandler
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    33% in Service Desk Software
    • Incident Management
    • Knowledge Base
    • Remote Control
    • Reports
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • HESK is a help desk software solution that's scalable for business growth. It can handle any number of tickets, from a few dozen to thousands per day. And it can be easily ... read more about Hesk

    Hesk is a free open-source help desk software system that enables client partners to resolve clients’ queries. reviewed by: Harley Kim
    Entry Level Price
    $39.95 Per Month
    Free Trial
    30 Days
    50% in Service Desk Software
    • IT Asset Management
    • Knowledge Base
    • Reports

    INDUSTRIES

    • Computer-software
    • Hospitality
    • Information-technology-services
    • Internet

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $39.95 Per Month
  • Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of ... read more about Motadata HelpDesk

    Motadata HelpDesk is a customer service software that is used by many companies to provide customer support. reviewed by: Raiha Musa
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    50% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Helpdesk software with all the necessary features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution. Provide an end to end ... read more about AzureDesk

    AzureDesk is a help desk and ticket management software for small, medium and enterprise businesses. reviewed by: Herman Banks
    Entry Level Price
    $33 Per Month
    Free Trial
    14 Days
    34% in Service Desk Software
    • Change Management
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Procurement Management
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $33 Per Month
  • SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes. The platform includes a ticketing system with built-in inbox and a notification system, which sends ... read more about SeamlessDesk

    SeamlessDesk is a cloud-based help and service desk solution that lets customers create tickets to address issues. reviewed by: Madison Baxter
    Entry Level Price
    Free version
    Free Trial
    Available
    50% in Service Desk Software
    • Change Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • SLA Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free
  • Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale ... read more about Canfigure

    Wonderful IT Management Solution reviewed by: Kenneth Bone
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    10% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Airlines-aviation
    • Automotive
    • Defense-space
    • Government-administration
    • Higher-education
    • Information-technology-services
    • Insurance

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • In-person
    • Documentation

    Knowledge Base

    • Help Guides

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Quote Based
  • TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service ... read more about TOPdesk

    Topdesk more and more tool for all tasks reviewed by: Wil Kuijpers
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    35% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • IT and DevOps system data to support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. Splunk On-Call is a ... read more about Splunk

    Splunk is a flexible tool that helps us track network security and perform network analysis reviewed by: Marc Hardgrove, CEO at TheHoth
    Entry Level Price
    Contact vendor
    Free Trial
    More than 30 days
    17% in Service Desk Software
    • Incident Management
    • IT Asset Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    INDUSTRIES

    • Computer-network-security
    • Computer-networking
    • Computer-software
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • More than 30 days Trial

    Payment Frequency

    • Quote Based
  • Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and ... read more about Spiceworks

    Based upon user-friendliness and customization services; I'd like to recommened Spiceworks for all! reviewed by: Zach Wimpey, CEO at Craig and Landreth Clarksville
    Entry Level Price
    Free version
    Free Trial
    Available
    25% in Service Desk Software
    • Change Management
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Self Service Portal

    INDUSTRIES

    • Computer-network-security
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Free
  • Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management ... read more about Jira Service Management

    It Offers configurable workflows in addition to various automation choices reviewed by: Keith Eneix, President at Fannit
    Entry Level Price
    $47 Per Month
    Free Trial
    30 Days
    20% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Premium
    $47 Per Month
  • SysAid next-gen Service Desk software: a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver ... read more about SysAid

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    20% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Podcasts
    • Ebooks
    • Infographics

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based

    INTEGRATED WITH

    • Jira
    • Teamviewer
    • Anydesk
    • AWS IoT Greengrass
    • Microsoft 365
    • Microsoft for Teams
    • Nagios Core
    • Zapier
    • Azure Machine Learning Studio
  • Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by ... read more about Solarwinds Service Desk

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    20% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $19 Per Month
  • Agiloft's fully integrated applications work together to form a single system of record for all of your IT service processes. You'll have complete, 360-degree control over every process, delivered to you in ... read more about Agiloft Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    50% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Self Service Portal
    • SLA Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    • Free
  • Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their ... read more about Jira Service Desk

    Entry Level Price
    $10 Per Month
    Free Trial
    7 Days
    50% in Service Desk Software
    • Change Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • SLA Management

    INDUSTRIES

    • Consumer-services
    • Financial-services
    • Human-resources
    • Information-technology-services
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment

    AVAILABLE PACKAGES

    Standard
    $10 Per Month
  • ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. ServiceWise focuses on providing the highest level of service to your customers. Introducing the all-new LiveSync feature, customers can ... read more about ServiceWise

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    30% in Service Desk Software
    • Change Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Webinars
    • Whitepapers

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $20 Per Month
  • InvGate Service Desk allows your IT teams to work smarter, not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets ... read more about InvGate Service Desk

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    25% in Service Desk Software
    • Change Management
    • CMDB
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Quote Based
  • iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the ... read more about iSupport

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Service Desk Software
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Problem Management
    • Reports
    • Self Service Portal
    • SLA Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Mint Service Desk is a tool that contains the functionality of service desk and asset management all in one. Designed to help businesses monitor, track and exchange information about resources with external ... read more about Mint Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    33% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Problem Management
    • Remote Control
    • Self Service Portal
    • SLA Management

    LICENSING & DEPLOYMENT

    • On Premises
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free
  • Accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working. Build custom applications using our extensible platform. From logistics to analytics and beyond, Cherwell is a ... read more about Cherwell

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Pyrus makes your workday smarter by automating your tedious yet essential business processes. You can set up customized workflows with just a few clicks, such as automatically requesting approvals, routing business forms, ... read more about Pyrus

    Entry Level Price
    $12 Per Month
    Free Trial
    14 Days
    25% in Service Desk Software
    • Change Management
    • Incident Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Webinars

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $12 Per Month
  • Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, deal ... read more about Halp

    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    33% in Service Desk Software
    • Change Management
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Self Service Portal
    • SLA Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $15 Per Month
  • Info Novitas is a high-tech IT software company which develops award-winning cutting-edge software (web apps, mobile apps, and web portals).An innovative platform that brings a fast IT digital transformation, and includes a ... read more about Infinity ECM

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    50% in Service Desk Software
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Free

    AVAILABLE PACKAGES

    Standard
    $19 Per Month

Frequently Asked Questions

How Does a Service Desk Software Work?

Most of the service desk software can work as both- helpdesk and service desk.  It acts as a single point of contact between the customers, employees, and the business partners. The service desk agents help customers solve their problems with a product, usage, training, personalization, and other services.  Service desk software can be integrated with various business processes and departments like IT, HR, HR workflow, admin, etc. It can assist users in verifying and evaluating various contracts, answering user's IT-related problems, managing and registering IT equipment registration, etc.

What Is the Best Service Desk Software?

Service desk software tools are available in several versions and features. There is an endless list of service desk software, but the best service desk software could largely depend on the organization's needs and how well the tools align with their goal. However, to choose the best service desk software, users can go through the service desk software list and compare them against their features, pricing, and services. Besides, standard features users must select the service desk management tools that compensate the features of other software like asset management or knowledge management. Some of the most popular service desk software solutions that organizations can consider are LiveAgent, FreshService, AzureDesk, SapphireIMS, etc.

What Is the Difference Between Service Desk Software and Help Desk Software?

  • Service Desk Software: The service desk software is usually focused on the improvement of internal processes and addresses issues that aren't directly customer-related. It deals with various aspects of business like incident management, knowledge management, release management, asset management, change management, employee management, etc. The service desk software offers a wide range and complex services. In short, it addresses the overall IT and business processes. For instance, it is maintaining a knowledge base for future reference. Most of the service desk software solutions available in the market can be used as help desk software.
  • Help Desk Software: The primary use of the service desk management tool is to handle service requests and incidents. It is generally focused on fixing and troubleshooting IT-related issues (immediate fix). Helpdesks are subsets of the service desk.  For instance, configuring PC settings or adding a new device to the system.

What Is the Work of Service Desk software?

Service desk software is a single point of communication between the service providers and the users. A typical IT service desk system is used for managing incidents and responding to service requests. But it has a broad scope and can also be used for,

  • Knowledge management
  • Ticket management or Service request management
  • Data reporting
  • Incident management
  • Change management
  • Self-service

Why Use Service Desk Software?

Service desk software tools allow users to manage and respond to customer requests.  It enables organizations to implement effective workflows for enhancing customer service as well as resolving technical issues within the organization. The IT service desk system gives detailed information like software installed, hardware specification, scan history, asset ownership history, etc., which helps enterprises to plan IT-related strategies more accurately. The service desk software dynamic features assist users in managing their assets (hardware and software) and retrieve all information related to the inventory just with a single click.  The automation feature of IT service desk software further empowers the organization to respond quickly to customer queries and reduce labor costs. Service desk software also offers a self-service portal to help customers solve their issues without any assistance.

How Can I Set Up a Service Desk Software?

Service desk software solutions can be deployed either on cloud or on-premise based on the user's preferences. If you intend to opt for the on-premise service desk software solutions, then you can consider the O.S, processor, RAM, and hard disk size. The disk size largely depends on the size of requests that the service providers can handle per day.

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