Best Service Desk Software
Service desk software has become mission-critical for every organization serious about delivering fast, structured, and measurable IT support. As businesses scale and employee expectations rise, disconnected email threads and manual ticketing systems create costly delays, unresolved incidents, and frustrated end users. The best service desk tools eliminate that chaos, automating ticket routing, enforcing SLAs, tracking assets, embedding AI-driven automation, predictive incident management and self-service portals that reduce ticket volume before issues escalate. Whether you are deploying your first IT service desk system or upgrading an outdated service desk management tool, every solution on this page has been shortlisted by Goodfirms through verified user reviews, real-world performance data, and rigorous feature evaluation, so you can choose the best IT service desk software with confidence.
List of the Best IT Service Desk Software
ManageEngine ServiceDesk Plus ranks among the best service desk software solutions for IT teams seeking a unified IT service desk system. Trusted by over 100,000 organizations worldwide, it enables businesses to streamline ... read more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus Reviews
ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
reviewed by: Sarah CarlsonEntry Level Price$10.00 Per MonthFree Trial30 DaysPricing TypeFlat Rate20% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Remote Control
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
- Whitepapers
Reviews
What User‘s Say
Powerful platform
Janine Walton, Senior Accounting Manager at Worldwide ExpressWhile it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
Daniela Rocio Carrasco CayambeManageEngine to the Rescue
Tom Parker, Support Desk Analyst III at B Riley FinancialReview Summary
ManageEngine ServiceDesk Plus has completely transformed the way it provides services. The asset management module is incredibly detailed and user-friendly. Moreover, reporting tools are powerful, providing clear insights into team performance.
Janine Walton, Senior Accounting Manager at Worldwide ExpressPackages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
Available Packages
Standard$10.00 Per Month
SuperOps Service Desk delivers structured ITSM workflows - incident, service request, problem and change management - without the multi-quarter implementation legacy ITSM platforms require. Every ticket opens with live endpoint context: patch ... read more about SuperOps.ai RMM
SuperOps.ai RMM Reviews
SuperOps has been an incredibly efficient and well-designed tool that has streamlined our remote management tasks.
reviewed by: Gary B.Entry Level Price$89 Per MonthFree TrialN/APricing TypePer User10% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
Key Details
Industries
- Computer-software
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
Support
- Email
- Chat
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Webinar
- Blog
- Help Center
Reviews
What User‘s Say
SuperOps has become an essential, intuitive platform that powers 90% of my daily work tasks efficiently.
Aaron C.Switching to SuperOps from N-able N-Central has been a refreshing and highly productive experience.
Matthew I.SuperOps is a highly efficient and user-friendly platform
Thomas S.Review Summary
My experience with SuperOps has been excellent, as it now handles the majority of my daily workload. The intuitive interface, quick search capabilities, and dashboard tabs make navigation and task management simple and efficient—much better
Aaron C.Packages
Pricing Type
- Per User
Preferred Currency
- USD ($)
Free Version
- Yes
Payment Frequency
- Monthly Payment
- Annual Subscription
Available Packages
Standard PSA Only$89 Per MonthStandard RMM Only$109 Per MonthPro Unified Basic$149 Per MonthSuper Advanced$179 Per Month
LiveAgent is a leading service desk management tool known for its omnichannel support capabilities. It consolidates email, chat, phone, social media, and web inquiries into a unified ticketing system, improving collaboration and ... read more about LiveAgent
LiveAgent Reviews
LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service.
reviewed by: Jeroen van Gils, Founder & CEO at LiFi.coEntry Level Price$15 Per MonthFree Trial30 DaysPricing TypePer User7% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
- AI Features
Key Details
Industries
- Accounting
- Airlines-aviation
- Apparel-fashion
- Automotive
- Banking
- Business-supplies-equipment
- Civic-social-organization
- Commercial-real-estate
- Computer-software
- Consumer-electronics
- Consumer-goods
- Consumer-services
- Entertainment
- Events-services
- Facilities-services
- Financial-services
- Food-beverages
- Fundraising
- Government-administration
- Health-wellness-fitness
- Hospital-health-care
- Hospitality
- Human-resources
- Information-technology-services
- Insurance
- Leisure-travel
- Logistics-supply-chain
- Luxury-goods-jewelry
- Marketing-advertising
- Media-production
- Nonprofit-organization-management
- Package-freight-delivery
- Political-organization
- Real-estate
- Retail
- Staffing-recruiting
- Telecommunications
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Email
- Chat
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- On-Site Training
Reviews
What User‘s Say
Good service
Ahmad Falah, CEO at Pros Onsite LocksmithA great all-in-one platform
Magdalena Markov25/7 in the air!
Milica TalevaReview Summary
LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one
Ahmad Falah, CEO at Pros Onsite LocksmithPackages
Pricing Type
- Per User
Preferred Currency
- USD ($)
Free Version
- Yes
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
Available Packages
Small$15 Per MonthMedium$29 Per MonthLarge$49 Per MonthEnterprise$69 Per Month
Vision Helpdesk is a versatile IT service desk system ideal for structured ticket management and automation. Its rule-based workflows, custom ticket views, and omnichannel support help businesses evenly distribute tasks and scale ... read more about Vision Helpdesk
Vision Helpdesk Reviews
Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.
reviewed by: Virginia BishopEntry Level Price$12.00 Per MonthFree Trial30 DaysPricing TypeFlat Rate25% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
Key Details
Licensing & Deployment
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
Packages
Pricing Type
- Flat Rate
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- One-Time Payment
Available Packages
Standard$12.00 Per Month
GoDesk is recognized among the best IT service desk software for making it effortless for teams to prioritize simple ticketing and self-service portals. It simplifies request prioritization, automates repetitive tasks, and supports ... read more about GoDesk
GoDesk Review
GoDesk is an all-in-one, very short, and crisp customer tool that lets agents work more productively.
reviewed by: Russell DunnEntry Level PriceContact vendorFree Trial14 DaysPricing TypePer User50% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
- Linux
Support
- Chat
Knowledge Base
- Help Guides
- Blogs
- On-Site Training
Packages
Pricing Type
- Per User
Preferred Currency
- GBP (£)
Free Version
- Yes
Free Trial
- 14 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
- One-Time Payment
Since 1999, SolarWinds Service Desk has been a trusted IT service desk system built on ITIL best practices. It integrates incident, asset, and service management with AI-driven automation to simplify complex IT operations. It is designed for organizations of all sizes to enhance service quality, analytics, and cross-team collaboration across enterprise support environments.
Entry Level Price$19 Per MonthFree Trial30 DaysPricing TypeFlat Rate20% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Chat
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
- Whitepapers
- On-Site Training
Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
Available Packages
Standard$19 Per Month
Jira Service Management is one of the top service desk software solutions for hybrid IT and development teams, trusted by over 60,000 customers. It integrates ticketing with agile project tracking with strong ... read more about Jira Service Management
Jira Service Management Review
It Offers configurable workflows in addition to various automation choices
reviewed by: Keith Eneix, President at FannitEntry Level Price$47 Per MonthFree Trial30 DaysPricing TypeFlat Rate20% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- Windows
Support
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- Yes
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Quote Based
Available Packages
Premium$47 Per Month
HappyFox stands out among the best service desk tools for customizable workflows, multi-channel ticketing, and extensive automation. It supports cross-department collaboration across IT, HR, finance, and customer service teams. Centralizing communication, request ... read more about Happyfox
Happyfox Reviews
Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels.
reviewed by: Bailey RomeroEntry Level Price$29 Per MonthFree Trial14 DaysPricing TypeFlat Rate10% in Service Desk SoftwareFeatures
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
Key Details
Industries
- Facilities-services
- Financial-services
- Human-resources
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Infographics
Reviews
What User‘s Say
A free package tailored to meet the needs of small enterprises
Keith Eneix, President at RenewSkin Co.One of the most affordable help desk software for your business.
Liz Hutz, Co-Owner at Cash Home Buyers NCReview Summary
We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce,
Keith Eneix, President at RenewSkin Co.Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 14 Days Trial
Payment Frequency
- Quote Based
Available Packages
Starter$29 Per MonthFantastic$59 Per MonthEnterprise$79 Per MonthEnterprise Plus$99 Per Month
SysAid next-gen Service Desk software: SysAid is an AI-powered IT service desk software designed to streamline IT support, automate ticketing, and improve service delivery with advanced workflows, analytics, and self-service capabilities. It supports the modern IT teams to improve IT services with built-in asset management and generative AI, to accelerate issue resolution and boost operational efficiency.
Entry Level PriceContact vendorFree Trial30 DaysPricing TypePer User10% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Mobile Access
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Linux
Support
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- In-person
- Documentation
Knowledge Base
- Help Guides
- Blogs
- Webinars
- Podcasts
- Ebooks
- Infographics
Packages
Pricing Type
- Per User
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Annual Subscription
- Quote Based
Integration
Integrated With
- Jira
- Teamviewer
- Anydesk
- AWS IoT Greengrass
- Microsoft 365
- Microsoft for Teams
- Nagios Core
- Zapier
- Azure Machine Learning
Zoho Desk is widely used as an all-in-one IT service desk management tool trusted by over 100,000+ businesses worldwide. It powers customer service by offering omnichannel support, AI-powered automation, and customizable dashboards ... read more about Zoho Desk
Zoho Desk Reviews
With real-time insights tracking, I can know how customers feel about the support
reviewed by: Alvin Wei, Co-founder and CMO at SEO AntEntry Level Price$7 Per YearFree Trial15 DaysPricing TypePer User10% in Service Desk SoftwareFeatures
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
Key Details
Industries
- Information-services
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
Support
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Reviews
What User‘s Say
Very helpful tool to manage our daily business
Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KGOne can easily set up customer problems as a ticket and manage them efficiently
Rakshit Panchal, Marketing Specialist at Sydney Digital AgencyZoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
Madison WoodsReview Summary
We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them
Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KGPackages
Pricing Type
- Per User
Preferred Currency
- USD ($)
Free Version
- Yes
Free Trial
- 15 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
Available Packages
EXPRESS$7 Per YearSTANDARD$10 Per YearPROFESSIONAL$17 Per YearENTERPRISE$20 Per Year
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, ... read more about Help Scout
Help Scout Reviews
With the help of Help Scout workflows can be configured to automate actions
reviewed by: Eric Dalius, Executive Chairman at MuzicSwipeEntry Level Price$20 Per MonthFree Trial15 DaysPricing TypeFlat Rate20% in Service Desk SoftwareFeatures
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Reports
- Self Service Portal
Key Details
Industries
- Education-management
- Financial-services
- Hospital-health-care
- Logistics-supply-chain
- Media-production
- Professional-training
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
Support
- Email
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 15 Days Trial
Payment Frequency
- Monthly Payment
Available Packages
Standard$20 Per MonthPlus$40 Per MonthPro$65 Per Month
Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support
Zendesk Support Reviews
Zendesk's intuitive design makes it easy for our team to navigate
reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at AdsellrEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor10% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
Support
- Chat
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
- On-Site Training
Reviews
What User‘s Say
The platform offers a high degree of personalization in managing workflows
Diana Stepanova, Operations Director at MonitaskCloud-based customer service platform with an intuitive and user-friendly interface
Jessica Carrel, Co-founder at Any Software ToolsZendesk helps us to manage customer support inquiries easily
Matt Bailey, Founder and Lead Instructor at SiteLogicMarketingReview Summary
Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.
Diana Stepanova, Operations Director at MonitaskPackages
Pricing Type
- Contact Vendor
Preferred Currency
- USD ($)
Free Version
- Yes
Free Trial
- 14 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management ... read more about Alloy Software
Entry Level Price$19 Per MonthFree TrialN/APricing TypeFlat Rate10% in Service Desk SoftwareFeatures
- IT Asset Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- Windows
- Mac
- Linux
Support
- Email
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Blog
Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Payment Frequency
- Monthly Payment
Available Packages
Standard$19 Per Month
ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the latest patches plus more than 400 third party applications. Our ticketing system is free for unlimited administrators and collects and manages all customer support interactions from different platforms, ... read more about Itarian
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree10% in Service Desk SoftwareFeatures
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
Key Details
Industries
- Information-services
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
- Linux
Support
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
Packages
Pricing Type
- Free
Preferred Currency
- USD ($)
Payment Frequency
- Quote Based
ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This ... read more about ProProfs Help Desk
ProProfs Help Desk Reviews
ProProfs Help Desk is wonderful
reviewed by: Prabodh Ray, ceo at raja rani couponEntry Level Price$30 Per MonthFree Trial15 DaysPricing TypeFlat Rate30% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Consumer-services
- Retail
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
Support
- Email
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video Guides
- Blogs
Reviews
What User‘s Say
ProProfs is an Easy and perfet Tool for Each off you
Mohit Pupu, ceo at Dear lotteryProProfs Help Desk best
ABHISHEK TIWARI, seo at tscProProfs Help Desk is Simple, Fast, Reliable
Manish Kumar, Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.Review Summary
I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in
Mohit Pupu, ceo at Dear lotteryPackages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 15 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
Available Packages
Premium$30 Per Month
Faveo Servicedesk is an all-in-one IT service management (ITSM) and helpdesk solution designed to streamline IT operations and enhance customer support. It empowers businesses to manage incidents, service requests, assets, changes, and ... read more about Faveo Helpdesk
Faveo Helpdesk Reviews
Excellent Help Desk for Business
reviewed by: Parashuram SingadeEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Service Desk SoftwareFeatures
- Change Management
- Incident Management
- Knowledge Base
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Banking
- Education-management
- Food-beverages
- Hospital-health-care
- Hospitality
- Information-technology-services
Licensing & Deployment
- Open Source
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Email
- Chat
- Phone
- Support Days
Training
- Documentation
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
Reviews
What User‘s Say
A complete tool
Osvaldo CalFaveo Helpdesk is the best Ticketing system.
Amar Nanware, Linux System Administrator at Savitribai Phule Pune UniversityGood tool with a lot potential
Marc Massar, Founder & IT specialist at Blocksoftware.nlReview Summary
Faveo is an end-to-end helpdesk solution, with the ability to add features over time, the system is constantly being updated, this generates a reliable and friendly product. In my opinion and use I am totally
Osvaldo CalPackages
Pricing Type
- Free
Preferred Currency
- INR (₹)
Payment Frequency
- Monthly Payment
- Annual Subscription
- One-Time Payment
Integration
Integrated With
- Cisco AnyConnect
- openLDAP
- Telephony
- LimeSurvey
- Productivity Suite
- 3CX
- azure active directory
- Slack
- CSS
- Line
- adhoc approval
- JS
- Vonage Communications
- chat
- redaction
Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras ... read more about Atera
Atera Reviews
Atera is very helpful in managing IT assets of the company
reviewed by: Ataur Rahman, Founder & CEO at GetGenieEntry Level Price$79 Per MonthFree Trial30 DaysPricing TypeFlat Rate11% in Service Desk SoftwareFeatures
- Incident Management
- IT Asset Management
- Live Chat
- Mobile Access
- Procurement Management
- Remote Control
- Self Service Portal
- SLA Management
Key Details
Industries
- Computer-software
- Professional-training
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
Reviews
What User‘s Say
Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports
Jeremy Dawe, CEO at JezwebAtera is the complete set of IT administration tools one has been looking for
Hamza Usmani, Head of Content at BuyWeGovyOnlineReview Summary
At JezWeb, we use Atera for IT asset management. Automated reports that track and measure your networks. There are Customized alert settings and thresholds. Some of the configuration settings are hard to find. Slow refresh
Jeremy Dawe, CEO at JezwebPackages
Pricing Type
- Flat Rate
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
Available Packages
Standard$79 Per Month
Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.
Cayzu Review
Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features.
reviewed by: Julia ChandlerEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor33% in Service Desk SoftwareFeatures
- Incident Management
- Knowledge Base
- Remote Control
- Reports
- Self Service Portal
Key Details
Licensing & Deployment
- Cloud Hosted
- Web-based
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
Packages
Pricing Type
- Contact Vendor
Free Version
- No
Free Trial
- 14 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
HESK is a help desk software solution that's scalable for business growth. It can handle any number of tickets, from a few dozen to thousands per day. And it can be easily ... read more about Hesk
Hesk Review
Hesk is a free open-source help desk software system that enables client partners to resolve clients’ queries.
reviewed by: Harley KimEntry Level Price$39.95 Per MonthFree Trial30 DaysPricing TypeFlat Rate50% in Service Desk SoftwareFeatures
- IT Asset Management
- Knowledge Base
- Reports
Key Details
Industries
- Computer-software
- Hospitality
- Information-technology-services
- Internet
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- Windows
- Mac
Support
- Phone
Knowledge Base
- Help Guides
- Video Guides
- On-Site Training
Packages
Pricing Type
- Flat Rate
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
Available Packages
Standard$39.95 Per Month
Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of ... read more about Motadata HelpDesk
Motadata HelpDesk Review
Motadata HelpDesk is a customer service software that is used by many companies to provide customer support.
reviewed by: Raiha MusaEntry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor50% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Key Details
Licensing & Deployment
- Cloud Hosted
- On Premises
- Windows
- Mac
- Linux
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
Packages
Pricing Type
- Contact Vendor
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
Helpdesk software with all the necessary features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution. Provide an end to end ... read more about AzureDesk
AzureDesk Review
AzureDesk is a help desk and ticket management software for small, medium and enterprise businesses.
reviewed by: Herman BanksEntry Level Price$33 Per MonthFree Trial14 DaysPricing TypeFlat Rate34% in Service Desk SoftwareFeatures
- Change Management
- Incident Management
- IT Asset Management
- Knowledge Base
- Procurement Management
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- Windows
- Mac
Support
- Chat
- 24x7 Support
Knowledge Base
- Help Guides
- Video Guides
- Blogs
Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 14 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
Available Packages
Standard$33 Per Month
SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes. The platform includes a ticketing system with built-in inbox and a notification system, which sends ... read more about SeamlessDesk
SeamlessDesk Review
SeamlessDesk is a cloud-based help and service desk solution that lets customers create tickets to address issues.
reviewed by: Madison BaxterEntry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Service Desk SoftwareFeatures
- Change Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- SLA Management
Key Details
Licensing & Deployment
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Case Studies
- On-Site Training
Packages
Pricing Type
- Free
Payment Frequency
- Monthly Payment
- Annual Subscription
- Free
Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale ... read more about Canfigure
Canfigure Review
Wonderful IT Management Solution
reviewed by: Kenneth BoneEntry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor10% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Mobile Access
- Problem Management
- Procurement Management
- Self Service Portal
- SLA Management
Key Details
Industries
- Airlines-aviation
- Automotive
- Defense-space
- Government-administration
- Higher-education
- Information-technology-services
- Insurance
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
Support
- Email
- Phone
- 24x7 Support
Training
- In-person
- Documentation
Knowledge Base
- Help Guides
Packages
Pricing Type
- Contact Vendor
Preferred Currency
- USD ($)
Free Version
- No
Payment Frequency
- Monthly Payment
- Quote Based
TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service ... read more about TOPdesk
TOPdesk Review
Topdesk more and more tool for all tasks
reviewed by: Wil KuijpersEntry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor35% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Mobile Access
- Procurement Management
- Remote Control
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
Support
- Email
- Chat
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
- Infographics
- Case Studies
- Whitepapers
- On-Site Training
Packages
Pricing Type
- Contact Vendor
Preferred Currency
- USD ($)
Free Version
- Yes
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
IT and DevOps system data to support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. Splunk On-Call is a ... read more about Splunk
Splunk Review
Splunk is a flexible tool that helps us track network security and perform network analysis
reviewed by: Marc Hardgrove, CEO at TheHothEntry Level PriceContact vendorFree Trial14 DaysPricing TypeContact Vendor15% in Service Desk SoftwareFeatures
- Incident Management
- IT Asset Management
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
Key Details
Industries
- Computer-network-security
- Computer-networking
- Computer-software
- Information-services
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
Support
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
Packages
Pricing Type
- Contact Vendor
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 14 Days Trial
Payment Frequency
- Quote Based
Velixa.ai is an AI-powered conversational assistant that optimizes internal IT support operations through intelligent guidance, seamless user interactions, and contextual recommendations. Integrated into Microsoft Teams, Jira, and ServiceNow, it helps IT teams ... read more about Velixa.ai
Velixa.ai Review
Velixa.ai AI-Driven Insights Made Easy
reviewed by: Sam clark, Manager at BluebixhealthEntry Level PriceContact vendorFree TrialAvailablePricing TypeContact Vendor20% in Service Desk SoftwareKey Details
Industries
- Architecture-planning
- Automotive
- Banking
- Biotechnology
- Chemicals
- Commercial-real-estate
- Computer-software
- Construction
- Defense-space
- E-learning
- Electrical-electronic-manufacturing
- Facilities-services
- Financial-services
- Government-administration
- Hospital-health-care
- Industrial-automation
- Medical-practice
- Real-estate
- Staffing-recruiting
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Email
- 24x7 Support
Training
- Webinar
- In-person
- Documentation
Packages
Pricing Type
- Contact Vendor
Preferred Currency
- USD ($)
Free Version
- Yes
Payment Frequency
- Quote Based
Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and ... read more about Spiceworks
Spiceworks Review
Based upon user-friendliness and customization services; I'd like to recommened Spiceworks for all!
reviewed by: Zach Wimpey, CEO at Craig and Landreth ClarksvilleEntry Level PriceFree versionFree TrialAvailablePricing TypeFree25% in Service Desk SoftwareFeatures
- Change Management
- Incident Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Procurement Management
- Self Service Portal
Key Details
Industries
- Computer-network-security
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
Support
- Email
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Packages
Pricing Type
- Free
Agiloft's fully integrated applications work together to form a single system of record for all of your IT service processes. You'll have complete, 360-degree control over every process, delivered to you in an efficient and easy-to-understand interface. As your needs and processes change, Agiloft adapts and scales to grow with you, so there is never a risk of outgrowing the ... read more about Agiloft Service Desk
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree50% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Mobile Access
- Self Service Portal
- SLA Management
Key Details
Licensing & Deployment
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Case Studies
- Whitepapers
- On-Site Training
Packages
Pricing Type
- Free
Payment Frequency
- Monthly Payment
- Annual Subscription
- One-Time Payment
- Free
Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their customers. This contributes to better their strategic approaches that align with their business needs and meets their goals and objectives.
Entry Level Price$10 Per MonthFree Trial7 DaysPricing TypeFlat Rate50% in Service Desk SoftwareFeatures
- Change Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Reports
- SLA Management
Key Details
Industries
- Consumer-services
- Financial-services
- Human-resources
- Information-technology-services
- Retail
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
Support
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- Case Studies
- On-Site Training
Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 7 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
- One-Time Payment
Available Packages
Standard$10 Per Month
ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. ServiceWise focuses on providing the highest level of service to your customers. Introducing the all-new LiveSync feature, customers can now chat live with support or request a meeting in a single click. No matter whether you are a 15-person or 5,000-person support organization, ServiceWise is a powerful ... read more about ServiceWise
Entry Level Price$20 Per MonthFree Trial30 DaysPricing TypeFlat Rate30% in Service Desk SoftwareFeatures
- Change Management
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- Windows
Support
- Email
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video Guides
- Webinars
- Whitepapers
Packages
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
Available Packages
Standard$20 Per Month
InvGate Service Desk allows your IT teams to work smarter, not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets to the best solver and keep the consistent responses to repeating issues. Gain visibility of all tickets and your team’s work with customizable dashboards and reports. InvGate Service ... read more about InvGate Service Desk
Entry Level PriceContact vendorFree Trial30 DaysPricing TypeContact Vendor25% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- IT Asset Management
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
Key Details
Industries
- Information-technology-services
Licensing & Deployment
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
Support
- Email
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Packages
Pricing Type
- Contact Vendor
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Quote Based
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor25% in Service Desk SoftwareFeatures
- Incident Management
- IT Asset Management
- Knowledge Base
- Problem Management
- Reports
- Self Service Portal
- SLA Management
Key Details
Licensing & Deployment
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Whitepapers
Packages
Pricing Type
- Contact Vendor
Free Version
- No
Payment Frequency
- Quote Based
Mint Service Desk is a tool that contains the functionality of service desk and asset management all in one. Designed to help businesses monitor, track and exchange information about resources with external and internal users. It enables manage incidents using task prioritization, categorization and escalation. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and ... read more about Mint Service Desk
Entry Level PriceFree versionFree TrialAvailablePricing TypeFree33% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Mobile Access
- Problem Management
- Remote Control
- Self Service Portal
- SLA Management
Key Details
Licensing & Deployment
- On Premises
- Linux
Support
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
Packages
Pricing Type
- Free
Payment Frequency
- Monthly Payment
- Annual Subscription
- Free
Accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working. Build custom applications using our extensible platform. From logistics to analytics and beyond, Cherwell is a blank canvas for improving service delivery. Evolve your service environment and improve processes with greater speed and fewer disruptions. Our transparent pricing model and concurrent licensing, and our ... read more about Cherwell
Entry Level PriceContact vendorFree TrialN/APricing TypeContact Vendor33% in Service Desk SoftwareFeatures
- Change Management
- CMDB
- Incident Management
- Remote Control
- Rewards & Gamification
- Self Service Portal
Key Details
Licensing & Deployment
- Cloud Hosted
- Web-based
Support
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
Packages
Pricing Type
- Contact Vendor
Free Version
- No
Payment Frequency
- Quote Based
Pyrus makes your workday smarter by automating your tedious yet essential business processes. You can set up customized workflows with just a few clicks, such as automatically requesting approvals, routing business forms, or simply delegating routine tasks to several employees. It's easy to implement, it saves both you and your colleagues' time and lets you get back to actually getting ... read more about Pyrus
Entry Level Price$12 Per MonthFree Trial14 DaysPricing TypeFlat Rate25% in Service Desk SoftwareFeatures
- Change Management
- Incident Management
- Mobile Access
- Procurement Management
- Remote Control
- Reports
- Self Service Portal
Key Details
Licensing & Deployment
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
Support
- Chat
- Phone
Knowledge Base
- Help Guides
- Webinars
Packages
Pricing Type
- Flat Rate
Free Version
- No
Free Trial
- 14 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
- Quote Based
Available Packages
Standard$12 Per Month
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Top Reasons Why AI-Service Desk Management Solutions Will be in Great Demand in 2025
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This article acts as a comprehensive guide to the cost and features of the best service desk software. ... Read research article
| Feature | ManageEngine ServiceDesk Plus4.5 | SuperOps.ai RMM5.0 | LiveAgent5.0 | Vision Helpdesk5.0 | GoDesk5.0 | Solarwinds Service Desk | Jira Service Management4.0 | Happyfox4.3 |
|---|---|---|---|---|---|---|---|---|
| All features (13 features) | ||||||||
| Change Management | ||||||||
| CMDB | ||||||||
| Incident Management | ||||||||
| IT Asset Management | ||||||||
| Knowledge Base | ||||||||
| Mobile Access | ||||||||
| Problem Management | ||||||||
| Procurement Management | ||||||||
| Remote Control | ||||||||
| Reports | ||||||||
| Self Service Portal | ||||||||
| SLA Management | ||||||||
| AI Features | ||||||||
| Total supportedout of 13 features | 7/13 | 9/13 | 13/13 | 11/13 | 10/13 | 10/13 | 9/13 | 6/13 |
What the matrix tells you
Which Service Desk Software products lead on features, and where the rest fall short.
Feature-count leaders
LiveAgent leads with 13 of 13 features supported.
- LiveAgent13 / 13
- Motadata HelpDesk12 / 13
- Vision Helpdesk11 / 13
- GoDesk10 / 13
- Solarwinds Service Desk10 / 13
Most features (6-10)
Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.
- SysAid10 / 13
- Zendesk Support10 / 13
- InvGate Service Desk10 / 13
- Infinity ECM10 / 13
- VIZOR10 / 13
Watch-outs - missing table stakes
These products support the fewest features - confirm they cover your must-haves before shortlisting.
- SYSGEM ENTERPRISE MANAGER2 / 13
- Anakage3 / 13
- Hesk3 / 13
- Cherwell5 / 13
- Cayzu5 / 13