Best Service Desk Software

Discover the best Service Desk Software to deliver exceptional service experiences.

For professionals working in interconnected industries, the need for consistent services is essential. IT Services entail technical assistance to operate at maximum efficiency. Any discontinuity in assisting and trouble-shooting worker requests will be detrimental. This is where the need for IT Service Desk Software arises.

What is Service Desk Software?

Traditionally considered a single point of contact (SPOC) between an IT service provider and professionals, IT service desk software helps manage disruptions (service incidents) and service-related requests within an organization. It also plays a vital role in communicating scheduled changes to services or disruptions arising due to internal processes.

The IT service desk system consists of a set of digital tools that allow administrators and staff to monitor and act on tickets (requests) raised by users. Administrators can then track and prioritize tickets, assign them to departments or personnel, report on the performance of the services desk, and ensure the ticket’s timely completion.

What Is the Importance of Service Desk Software to Businesses?

IT service desk software helps reduce the time taken between raising a request and servicing it. Also, it ensures transparency in accountability and responsibility of the department that is in charge of completing the request. An IT service desk system eliminates miscommunication between departments. Reporting tools help companies focus on shortcomings and areas of high-performance simultaneously. Service desk software increases business process efficiency.

How to Choose the Best Service Desk Software?

Price, features, deployment model, customer service support, etc., are just some of the most important factors prospective buyers consider before making a purchase decision on service desk management tools. GoodFirms’ meticulously researched list of service desk software will ensure you land up with the best choice. The powerful filters will help you compare IT service desk software on multiple parameters. Choose the best option from the list of top Service Desk Software generated exclusively by the experts at GoodFirms.

Rankings updated: Jun 24, 2025
66 Software

List of the Best IT Service Desk Software

  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure ... read more about ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus Reviews

    While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage reviewed by: Daniela Rocio Carrasco Cayambe at Licencias OnLine
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Remote Control
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Reviews

    What User‘s Say
    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
    Sarah Carlson
    ManageEngine to the Rescue
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Review Summary
    So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
    Sarah Carlson
    Sarah Carlson

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $10.00 Per Month
  • SuperOps.ai is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps.ai is packed with all the features and tools that a modern MSP ... read more about SuperOps.ai RMM

    SuperOps.ai RMM Reviews

    SuperOps has been an incredibly efficient and well-designed tool that has streamlined our remote management tasks. reviewed by: Gary B.
    Entry Level Price
    $89 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    10% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Industries
    • Computer-software
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person

    Reviews

    What User‘s Say
    SuperOps has become an essential, intuitive platform that powers 90% of my daily work tasks efficiently.
    Aaron C.
    Switching to SuperOps from N-able N-Central has been a refreshing and highly productive experience.
    Matthew I.
    SuperOps is a highly efficient and user-friendly platform
    Thomas S.
    Review Summary
    My experience with SuperOps has been excellent, as it now handles the majority of my daily workload. The intuitive interface, quick search capabilities, and dashboard tabs make navigation and task management simple and efficient—much better than other services I’ve used. Migrating devices, tickets, and workflows into SuperOps was incredibly smooth, taking less than a day to complete. Features like the runbook and approvals process have drastically reduced repetitive tasks, turning multi-step email processes into single-click actions. Additionally, the customer support team is responsive and proactive in keeping me updated.
    Aaron C.
    Aaron C.

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard PSA Only
    $89 Per Month
    Standard RMM Only
    $109 Per Month
    Pro Unified Basic
    $149 Per Month
    Super Advanced
    $179 Per Month
  • LiveAgent

    5.0 20 Reviews Verified

    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent ... read more about LiveAgent

    LiveAgent Reviews

    LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service. reviewed by: Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    5% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Accounting
    • Apparel-fashion
    • Automotive
    • Banking
    • Entertainment
    • Hospital-health-care
    • Human-resources
    • Leisure-travel
    • Marketing-advertising
    • Real-estate
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • On-Site Training

    Reviews

    What User‘s Say
    Good service
    Ahmad Falah, CEO at Pros Onsite Locksmith
    A great all-in-one platform
    Magdalena Markov
    25/7 in the air!
    Milica Taleva
    Review Summary
    LiveAgent is a powerful, all-in-one help desk solution that offers a range of features to streamline customer support. With its omnichannel approach, it integrates email, live chat, phone support, social media, and more into one unified platform, making it easier to manage communication across different channels. One of its standout features is the real-time live chat functionality, which enhances response time and improves customer satisfaction.
    Ahmad Falah
    Ahmad Falah, CEO at Pros Onsite Locksmith

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
  • A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social ... read more about Vision Helpdesk

    Vision Helpdesk Reviews

    Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels. reviewed by: Virginia Bishop
    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    25% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Available Packages
    Standard
    $12.00 Per Month
  • GoDesk

    5.0 1 Review Verified

    Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your ... read more about GoDesk

    GoDesk Review

    GoDesk is an all-in-one, very short, and crisp customer tool that lets agents work more productively. reviewed by: Russell Dunn
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    0% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • On-Site Training

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • GBP (£)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
  • Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by ... read more about Solarwinds Service Desk

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $19 Per Month
  • Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management ... read more about Jira Service Management

    Jira Service Management Review

    It Offers configurable workflows in addition to various automation choices reviewed by: Keith Eneix, President at Fannit
    Entry Level Price
    $47 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Available Packages
    Premium
    $47 Per Month
  • Happyfox

    4.3 3 Reviews Verified

    Meet HappyFox, a practical help desk, and customer support software solution. All-in-one help desk ticketing system that provides faster and better support for your customer services. Reduce chaos and bring order to ... read more about Happyfox

    Happyfox Reviews

    Happyfox is a practical help desk and customer service software that helps to track and manage all customer support requests across multiple channels. reviewed by: Bailey Romero
    Entry Level Price
    $29 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    10% in Service Desk Software

    Features

    • Knowledge Base
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Industries
    • Facilities-services
    • Financial-services
    • Human-resources
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics

    Reviews

    What User‘s Say
    A free package tailored to meet the needs of small enterprises
    Keith Eneix, President at RenewSkin Co.
    One of the most affordable help desk software for your business.
    Liz Hutz, Co-Owner at Cash Home Buyers NC
    Review Summary

    We RenewSkin Co. use Happyfox. The interface is friendly to users and is simple to operate. Ticket management, automation, and reporting are just some of the features. Integration with several well-known tools, including Shopify, Salesforce, and Zapier. Provides service across several channels, including email, chat, social media, and the phone. There are not many choices available for personalizing the user interface. It's possible that some users will find the reporting capabilities to be too simplistic. Plans with higher prices give users access to more advanced capabilities, such as the ability to create bespoke workflows.

    Keith Eneix
    Keith Eneix, President at RenewSkin Co.

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
    Available Packages
    Starter
    $29 Per Month
    Fantastic
    $59 Per Month
    Enterprise
    $79 Per Month
    Enterprise Plus
    $99 Per Month
  • SysAid next-gen Service Desk software: a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver ... read more about SysAid

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per User
    10% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars
    • Podcasts
    • Ebooks
    • Infographics

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Annual Subscription
    • Quote Based

    Integration

    Integrated With
    • Jira
    • Teamviewer
    • Anydesk
    • AWS IoT Greengrass
    • Microsoft 365
    • Microsoft for Teams
    • Nagios Core
    • Zapier
    • Azure Machine Learning
  • Zoho Desk

    4.4 8 Reviews Verified

    What is Zoho Desk? Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With ... read more about Zoho Desk

    Zoho Desk Reviews

    With real-time insights tracking, I can know how customers feel about the support reviewed by: Alvin Wei, Co-founder and CMO at SEO Ant
    Entry Level Price
    $7 Per Year
    Free Trial
    15 Days
    Pricing Type
    Per User
    5% in Service Desk Software

    Features

    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Reviews

    What User‘s Say
    Very helpful tool to manage our daily business
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG
    One can easily set up customer problems as a ticket and manage them efficiently
    Rakshit Panchal, Marketing Specialist at Sydney Digital Agency
    Zoho Desk is a context-aware help desk software designed to help businesses of all sizes manage customer service.
    Madison Woods
    Review Summary
    We use Zoho Desk to efficiently manage customer inquiries for our quality management software, https://flowdit.com. The intuitive and organized dashboard provides a comprehensive overview of all inquiries, allowing us to easily track and assign them to the appropriate account manager. Additionally, technical issues can be seamlessly assigned to our developers through the Jira integration, ensuring that tasks are directed to the right team members and handled effectively.
    Anonymous
    Stärkung von Führungskräften durch Digitalisierung: Verbesserung der operativen Exzellenz at reinstil GmbH & Co.KG

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    EXPRESS
    $7 Per Year
    STANDARD
    $10 Per Year
    PROFESSIONAL
    $17 Per Year
    ENTERPRISE
    $20 Per Year
  • Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, ... read more about Help Scout

    Help Scout Reviews

    With the help of Help Scout workflows can be configured to automate actions reviewed by: Eric Dalius, Executive Chairman at MuzicSwipe
    Entry Level Price
    $20 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    20% in Service Desk Software

    Features

    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Reports
    • Self Service Portal

    Key Details

    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Logistics-supply-chain
    • Media-production
    • Professional-training
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $20 Per Month
    Plus
    $40 Per Month
    Pro
    $65 Per Month
  • Freshservice, a product of Freshworks Inc., (NASDAQ: FRSH) provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and ... read more about Freshservice

    Freshservice Reviews

    Freshservice allows us to track both the IT and Non- IT assets and It is the best choice reviewed by: Jabez Reuben, Owner at The Blueprints
    Entry Level Price
    $19 Per Year
    Free Trial
    Available
    Pricing Type
    Flat Rate
    20% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • E-books

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Starter
    $19 Per Year
    Growth
    $49 Per Year
    Pro
    $95 Per Year
    Enterprise
    $119 Per Year
  • Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigate reviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    10% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Procurement Management
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Reviews

    What User‘s Say
    The platform offers a high degree of personalization in managing workflows
    Diana Stepanova, Operations Director at Monitask
    Cloud-based customer service platform with an intuitive and user-friendly interface
    Jessica Carrel, Co-founder at Any Software Tools
    Zendesk helps us to manage customer support inquiries easily
    Matt Bailey, Founder and Lead Instructor at SiteLogicMarketing
    Review Summary

    Our company, Monitask, has been utilizing Zendesk Support as our primary ticketing software for close to two years now. We handle various inquiries and provide technical support to our customers using this software daily.

    Diana Stepanova
    Diana Stepanova, Operations Director at Monitask

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine ... read more about Alloy Software

    Entry Level Price
    $19 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    10% in Service Desk Software

    Features

    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Blog

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $19 Per Month
  • ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the ... read more about Itarian

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    10% in Service Desk Software

    Features

    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Quote Based
  • ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This ... read more about ProProfs Help Desk

    ProProfs Help Desk Reviews

    ProProfs Help Desk is wonderful reviewed by: Prabodh Ray, ceo at raja rani coupon
    Entry Level Price
    $30 Per Month
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    30% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Consumer-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Reviews

    What User‘s Say
    ProProfs is an Easy and perfet Tool for Each off you
    Mohit Pupu, ceo at Dear lottery
    ProProfs Help Desk best
    ABHISHEK TIWARI, seo at tsc
    ProProfs Help Desk is Simple, Fast, Reliable
    Manish Kumar, Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.
    Review Summary
    I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is effortless, even without technical expertise, and the customization options are a great advantage. The live chat and help desk features have significantly improved my customer service process. However, I wish the advanced reporting offered more detailed insights. Overall, ProProfs is an excellent all-in-one solution for businesses and educators. ProProfs Help Desk Review Features Used: Help Desk Software, Customer Service Software Duration of Use: 5 Months Usage Frequency: Weekly Pricing: Mid-tier What I Like Most
    Mohit Pupu
    Mohit Pupu, ceo at Dear lottery

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Premium
    $30 Per Month
  • Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as ... read more about Faveo Helpdesk

    Faveo Helpdesk Reviews

    Excellent Help Desk for Business reviewed by: Parashuram Singade
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Service Desk Software

    Features

    • Change Management
    • Incident Management
    • Knowledge Base
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Banking
    • Education-management
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Information-technology-services
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Reviews

    What User‘s Say
    A complete tool
    Osvaldo Cal
    Faveo Helpdesk is the best Ticketing system.
    Amar Nanware, Linux System Administrator at Savitribai Phule Pune University
    Good tool with a lot potential
    Marc Massar, Founder & IT specialist at Blocksoftware.nl
    Review Summary
    Faveo is an end-to-end helpdesk solution, with the ability to add features over time, the system is constantly being updated, this generates a reliable and friendly product. In my opinion and use I am totally satisfied.
    Osvaldo Cal
    Osvaldo Cal

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • INR (₹)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
  • Atera

    5.0 4 Reviews Verified

    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras ... read more about Atera

    Atera Reviews

    Atera is very helpful in managing IT assets of the company reviewed by: Ataur Rahman, Founder & CEO at GetGenie
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    11% in Service Desk Software

    Features

    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Computer-software
    • Professional-training
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Reviews

    What User‘s Say
    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports
    Jeremy Dawe, CEO at Jezweb
    Atera is the complete set of IT administration tools one has been looking for
    Hamza Usmani, Head of Content at BuyWeGovyOnline
    Review Summary

    At JezWeb, we use Atera for IT asset management. Automated reports that track and measure your networks. There are Customized alert settings and thresholds. Some of the configuration settings are hard to find. Slow refresh of status. No support for Android and limited support for Mac. 

    Jeremy Dawe
    Jeremy Dawe, CEO at Jezweb

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $79 Per Month
  • Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal. 

    Cayzu Review

    Cayzu is a cloud-based online helpdesk that helps to manage and resolve customers' issues with plenty of available features. reviewed by: Julia Chandler
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    33% in Service Desk Software

    Features

    • Incident Management
    • Knowledge Base
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • HESK is a help desk software solution that's scalable for business growth. It can handle any number of tickets, from a few dozen to thousands per day. And it can be easily ... read more about Hesk

    Hesk Review

    Hesk is a free open-source help desk software system that enables client partners to resolve clients’ queries. reviewed by: Harley Kim
    Entry Level Price
    $39.95 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Service Desk Software

    Features

    • IT Asset Management
    • Knowledge Base
    • Reports

    Key Details

    Industries
    • Computer-software
    • Hospitality
    • Information-technology-services
    • Internet
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $39.95 Per Month
  • Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of ... read more about Motadata HelpDesk

    Motadata HelpDesk Review

    Motadata HelpDesk is a customer service software that is used by many companies to provide customer support. reviewed by: Raiha Musa
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Helpdesk software with all the necessary features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution. Provide an end to end ... read more about AzureDesk

    AzureDesk Review

    AzureDesk is a help desk and ticket management software for small, medium and enterprise businesses. reviewed by: Herman Banks
    Entry Level Price
    $33 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    34% in Service Desk Software

    Features

    • Change Management
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $33 Per Month
  • SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes. The platform includes a ticketing system with built-in inbox and a notification system, which sends ... read more about SeamlessDesk

    SeamlessDesk Review

    SeamlessDesk is a cloud-based help and service desk solution that lets customers create tickets to address issues. reviewed by: Madison Baxter
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Service Desk Software

    Features

    • Change Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
  • Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale ... read more about Canfigure

    Canfigure Review

    Wonderful IT Management Solution reviewed by: Kenneth Bone
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    10% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Airlines-aviation
    • Automotive
    • Defense-space
    • Government-administration
    • Higher-education
    • Information-technology-services
    • Insurance
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Quote Based
  • TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service ... read more about TOPdesk

    TOPdesk Review

    Topdesk more and more tool for all tasks reviewed by: Wil Kuijpers
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    35% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • IT and DevOps system data to support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. Splunk On-Call is a ... read more about Splunk

    Splunk Review

    Splunk is a flexible tool that helps us track network security and perform network analysis reviewed by: Marc Hardgrove, CEO at TheHoth
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    15% in Service Desk Software

    Features

    • Incident Management
    • IT Asset Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Industries
    • Computer-network-security
    • Computer-networking
    • Computer-software
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
  • Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and ... read more about Spiceworks

    Spiceworks Review

    Based upon user-friendliness and customization services; I'd like to recommened Spiceworks for all! reviewed by: Zach Wimpey, CEO at Craig and Landreth Clarksville
    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    25% in Service Desk Software

    Features

    • Change Management
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Self Service Portal

    Key Details

    Industries
    • Computer-network-security
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Free
  • Agiloft's fully integrated applications work together to form a single system of record for all of your IT service processes. You'll have complete, 360-degree control over every process, delivered to you in ... read more about Agiloft Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    • Free
  • Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their ... read more about Jira Service Desk

    Entry Level Price
    $10 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    50% in Service Desk Software

    Features

    • Change Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Reports
    • SLA Management

    Key Details

    Industries
    • Consumer-services
    • Financial-services
    • Human-resources
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Available Packages
    Standard
    $10 Per Month
  • ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. ServiceWise focuses on providing the highest level of service to your customers. Introducing the all-new LiveSync feature, customers can ... read more about ServiceWise

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    30% in Service Desk Software

    Features

    • Change Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Webinars
    • Whitepapers

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $20 Per Month
  • InvGate Service Desk allows your IT teams to work smarter, not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets ... read more about InvGate Service Desk

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    25% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the ... read more about iSupport

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Service Desk Software

    Features

    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Problem Management
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Whitepapers

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Mint Service Desk is a tool that contains the functionality of service desk and asset management all in one. Designed to help businesses monitor, track and exchange information about resources with external ... read more about Mint Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    33% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Problem Management
    • Remote Control
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • On Premises
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
  • Accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working. Build custom applications using our extensible platform. From logistics to analytics and beyond, Cherwell is a ... read more about Cherwell

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Pyrus makes your workday smarter by automating your tedious yet essential business processes. You can set up customized workflows with just a few clicks, such as automatically requesting approvals, routing business forms, ... read more about Pyrus

    Entry Level Price
    $12 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Service Desk Software

    Features

    • Change Management
    • Incident Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Webinars

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $12 Per Month
  • Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, deal ... read more about Halp

    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Service Desk Software

    Features

    • Change Management
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $15 Per Month
  • Info Novitas is a high-tech IT software company which develops award-winning cutting-edge software (web apps, mobile apps, and web portals).An innovative platform that brings a fast IT digital transformation, and includes a ... read more about Infinity ECM

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Free
    Available Packages
    Standard
    $19 Per Month
  • Flexible and modular tools for monitoring and managing systems, administering user accounts and auditing security in one single screen - across Windows, UNIX/Linux, OpenVMS and IBM. SEM offers the three core application ... read more about SYSGEM ENTERPRISE MANAGER

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Service Desk Software

    Features

    • IT Asset Management
    • Remote Control

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
  • BMC Helix CMDB (formerly BMC Atrium) consolidates landscape and service information from multiple sources into a single representation to help businesses make better decisions. The key selling points for this tool are ... read more about BMC Helix CMDB

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure ... read more about Virima

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • ITIL Certified ITAM and ITSM solution that reduces costs, improves processes and centralizes information. Gain visibility of all details related to your IT assets including inventory data, supplier information, related documentation and ... read more about VIZOR

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • SapphireIMS Service Desk is an ITIL 2011 certified, enterprise grade, comprehensive IT Service Management Suite. It helps business enterprises and service providers to manage service operations and ensure guaranteed service delivery to ... read more about SapphireIMS

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Payment Frequency
    • Quote Based
    • Free
  • OleaERP is integrated ERP/CRM software designed for all size of companies managing their entire business from Supply Chain management, Customer Driven MRP, Advance Production & detailed scheduling, Sales & distribution, CRM, Finance ... read more about Olea ERP

    Entry Level Price
    $30 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Available Packages
    Standard
    $30 Per Month
  • Track-IT Help Desk Software with Endpoint Management. Manage emails from users, tickets, change requests, purchase requests, and IT assets all in one place. At the heart of Track-It! is the Help Desk, ... read more about Track-It

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Service Desk Software

    Features

    • Change Management
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Conclusion brings corporate process management to a new level. Powerful text editing and collaboration tools, slick interface design, customizable workflows and much more in a single box. What makes Conclusion unique, is ... read more about Conclusion

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Autonomous Level 1 employee support delivered in seconds is the promise of Rezolve.ai. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills – ... read more about Rezolve.ai

    Entry Level Price
    Contact vendor
    Free Trial
    15 Days
    Pricing Type
    Contact Vendor
    25% in Service Desk Software

    Features

    • Change Management
    • Incident Management
    • Mobile Access
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details

    Industries
    • Banking
    • Education-management
    • Government-administration
    • Higher-education
    • Hospital-health-care
    • Investment-banking-venture
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Quote Based
  • Help Desk Software for the automated Governance of your Service Desk processes. HelpdeskAdvanced is the web and mobile based solution, ITIL v3 compliant , which governs services in all organizational areas in ... read more about HelpDeskAdvanced

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Procurement Management
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Eccentex's next generation case management software solution is designed to let you integrate all of the different components of your digital infrastructure with easy-to-use, task-focused apps, providing your customers with a delightful ... read more about Eccentex

    Entry Level Price
    $100 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Available Packages
    Standard
    $100 Per Month
  • User-friendly Service Desk. The all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Covers all areas of IT system management and has been designed in line with ITIL ... read more about Cockpit IT Service Manager

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features

    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
  • Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate ... read more about Anakage

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features

    • Incident Management
    • Live Chat
    • Remote Control
    • Self Service Portal

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based

Trending insights from GoodFirms

Read all research articles
Know AI CRM to Know Your Customers - Expert Insights from Over 100 CRM Professionals CRM Software
Top Tips For B2B Event Management: From Registration to Sponsorship Event Management Software
How to Rank Higher on Google & AI Search Engines: An Actionable Framework and Holistic Approach SEO Software
compare software image