Best Service Desk Software

Discover the best Service Desk Software to deliver exceptional service experiences.

For professionals working in interconnected industries, the need for consistent services is essential. IT Services entail technical assistance to operate at maximum efficiency. Any discontinuity in assisting and trouble-shooting worker requests will be detrimental. This is where the need for IT Service Desk Software arises.

What is Service Desk Software?

Traditionally considered a single point of contact (SPOC) between an IT service provider and professionals, IT service desk software helps manage disruptions (service incidents) and service-related requests within an organization. It also plays a vital role in communicating scheduled changes to services or disruptions arising due to internal processes.

The IT service desk system consists of a set of digital tools that allow administrators and staff to monitor and act on tickets (requests) raised by users. Administrators can then track and prioritize tickets, assign them to departments or personnel, report on the performance of the services desk, and ensure the ticket’s timely completion.

What Is the Importance of Service Desk Software to Businesses?

IT service desk software helps reduce the time taken between raising a request and servicing it. Also, it ensures transparency in accountability and responsibility of the department that is in charge of completing the request. An IT service desk system eliminates miscommunication between departments. Reporting tools help companies focus on shortcomings and areas of high-performance simultaneously. Service desk software increases business process efficiency.

How to Choose the Best Service Desk Software?

Price, features, deployment model, customer service support, etc., are just some of the most important factors prospective buyers consider before making a purchase decision on service desk management tools. GoodFirms’ meticulously researched list of service desk software will ensure you land up with the best choice. The powerful filters will help you compare IT service desk software on multiple parameters. Choose the best option from the list of top Service Desk Software generated exclusively by the experts at GoodFirms.

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List of the Best IT Service Desk Software

  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    "ManageEngine to the Rescue"
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    20%

    Category Focus

    Service Desk Software
  • 2. LiveAgent

    Best Help Desk Software & Live Chat Software for Better Customer Service
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    LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent streamlines all of your customer interactions into an integrated, seamless hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Advanced automation features, r... learn more about LiveAgent

    "LiveAgent is very reliable, and I never had any bad experience with them, especially when it comes to customer service."
    Jeroen van Gils, Founder & CEO at LiFi.co
    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Service Desk Software
  • 3. Vision Helpdesk

    Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
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    A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all custome... learn more about Vision Helpdesk

    Entry Level Price
    $12.00 Per Month
    Free Trial
    30 Days
    25%

    Category Focus

    Service Desk Software
  • 4. GoDesk

    Everything you need for great customer support
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    Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your agents work more productively. Stack view, auto-assign rules and canned actions all help free up more of your agent's time. Our flexible platform can automate repetitive actions and build the customer support p... learn more about GoDesk

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    50%

    Category Focus

    Service Desk Software
  • 5. Zendesk Support

    Customer Service Software & Remote Support Software
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    Zendesk’s powerful and flexible customer service software and engagement platform scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud-based support platform gives them full... learn more about Zendesk Support

    "If you're looking for great help desk software then Zendesk is the one for you."
    Brian Donovan, CEO at TimeShatter
    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    14%

    Category Focus

    Service Desk Software
  • 6. ProProfs Help Desk

    Delighting Customers with Faster Ticket Resolution.
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    ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and ... learn more about ProProfs Help Desk

    "ProProfs Help Desk is the solution to your online business problems."
    Shiv Gupta, Marketing Director at Incrementors Lead Generation
    Entry Level Price
    $15 Per Month
    Free Trial
    15 Days
    50%

    Category Focus

    Service Desk Software
  • 7. Atera

    Ultimate All-In-One RMM Suite for MSPs & IT Pros
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    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras fixed monthly pricing model helps IT businesses of all sizes grow with no extra costs. All plans include unlimited devices monitoring, Its that simple. Get your free 30-day trial today. No cre... learn more about Atera

    "Multiple activities done under one platform"
    Daniel Tobon, President at Tsquared, LLC
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    11%

    Category Focus

    Service Desk Software
  • 8. TOPdesk

    Better support, happy customers
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    TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform. Spend less time registering tickets and more time delivering the best service possible. Thanks to our integrations and open API, you c... learn more about TOPdesk

    "Topdesk more and more tool for all tasks "
    Wil Kuijpers
    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    50%

    Category Focus

    Service Desk Software
  • 9. Spiceworks

    Managing technology just got easier.
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    Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and sellers so they can get their jobs done, every day. We help tech professionals find, adopt, and manage the latest technologies while also helping tech brands build, market, and support better products and serv... learn more about Spiceworks

    "Based upon user-friendliness and customization services; I'd like to recommened Spiceworks for all!"
    Zach Wimpey, CEO at Craig and Landreth Clarksville
    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Service Desk Software
  • 10. Freshservice

    IT service desk that's actually simple.
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    Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Simplify the service environment so that key information and workflows are available at the read... learn more about Freshservice

    "Freshservice allows us to track both the IT and Non- IT assets and It is the best choice "
    Jabez Reuben, Owner at The Blueprints
    Entry Level Price
    $19 Per Month
    Free Trial
    N/A
    50%

    Category Focus

    Service Desk Software
  • 11. Cayzu

    Affordable Cloud Help Desk Software & Incident Ticketing System.
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    Cayzu is a help desk software and customer support platform that allows you to easily manage all of your support inquiries from a single cloud-based portal.  ... learn more about Cayzu

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    33%

    Category Focus

    Service Desk Software
  • 12. Hesk

    Choose the help desk software company that's right for you!
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    A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace. ... learn more about Hesk

    Entry Level Price
    $39.95 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Service Desk Software
  • 13. SysAid

    IT Service Automation - Get IT Done
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    SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going s... learn more about SysAid

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    16%

    Category Focus

    Service Desk Software
  • 14. Motadata HelpDesk

    IT Service Desk Software for Modern yet Simple Interface for Digital Enterprise
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    Improve your relationship with your customers, with a unified IT Service desk software solution for ticketing, knowledge, change and asset management. A scalable help desk that meets the needs of organizations of any size. Smartly resolve the immediate issues/requests and improve the overall quality of IT services to ensure they are fully aligned to user needs.... learn more about Motadata HelpDesk

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    50%

    Category Focus

    Service Desk Software
  • 15. Itarian

    Centralized IT management platform you will ever need.
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    ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the latest patches plus more than 400 third party applications.... learn more about Itarian

    Entry Level Price
    Free version
    Free Trial
    Available
    16%

    Category Focus

    Service Desk Software
  • 16. AzureDesk

    Experience simplified helpdesk software that easily customizes to your ticketing needs
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    Helpdesk software with all the necessary features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket F... learn more about AzureDesk

    Entry Level Price
    $33 Per Month
    Free Trial
    14 Days
    50%

    Category Focus

    Service Desk Software
  • 17. SeamlessDesk

    Be the Superman of customer service
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    SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes. The platform includes a ticketing system with built-in inbox and a notification system, which sends push messages to inform agents about new support tickets, customer responses and more. ... learn more about SeamlessDesk

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Service Desk Software
  • 18. Solarwinds Service Desk

    A Service Desk Built Just For You.
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    Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. SolarWinds Service Desk provides businesses of all sizes with an ea... learn more about Solarwinds Service Desk

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    20%

    Category Focus

    Service Desk Software
  • 19. Agiloft Service Desk

    Bring agility and efficiency to your support operations with the top-rated Service Desk Suite.
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    Agiloft's fully integrated applications work together to form a single system of record for all of your IT service processes. You'll have complete, 360-degree control over every process, delivered to you in an efficient and easy-to-understand interface. As your needs and processes change, Agiloft adapts and scales to grow with you, so there is never a risk of outgrowing the system. ... learn more about Agiloft Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Service Desk Software
  • 20. Jira Service Desk

    Service desk software for modern IT teams
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    Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their customers. This contributes to better their strategic approaches that align with their business needs and meets their goals and objectives. ... learn more about Jira Service Desk

    Entry Level Price
    $10 Per Month
    Free Trial
    7 Days
    100%

    Category Focus

    Service Desk Software
  • 21. ServiceWise

    ITSM Software that improves efficiency across different departments.
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    ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. No matter whether you are a 15-person or 5,000-person support organization, ServiceWise is a powerful and proven solution that enables you to automate and streamline your IT services and help desk activities with configurable workflows, process management, email notifications, and a searchable kno... learn more about ServiceWise

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    Service Desk Software
  • InvGate Service Desk allows your IT teams to work smarter not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets to the best solver and keep consistent response to repeating issues. Gain visibility of all tickets and your team’s work with customizable dashboards and reports. InvGate Serv... learn more about InvGate Service Desk

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    50%

    Category Focus

    Service Desk Software
  • 23. iSupport

    IT HelpDesk Software
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    iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. ... learn more about iSupport

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Service Desk Software
  • Mint Service Desk is a tool that contains the functionality of service desk and asset management all in one. Designed to help businesses monitor, track and exchange information about resources with external and internal users. It enables manage incidents using task prioritization, categorization and escalation. It offers features such as ownership history, scan scheduling, notifications, ticket m... learn more about Mint Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Service Desk Software
  • 25. Cherwell

    Make Work Flow—From Anywhere
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    Accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working. Build custom applications using our extensible platform. From logistics to analytics and beyond, Cherwell is a blank canvas for improving service delivery. Evolve your service environment and improve processes with greater speed and fewer disruptions. Our transpa... learn more about Cherwell

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Service Desk Software
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Frequently Asked Questions

How Does a Service Desk Software Work?

Most of the service desk software can work as both- helpdesk and service desk.  It acts as a single point of contact between the customers, employees, and the business partners. The service desk agents help customers solve their problems with a product, usage, training, personalization, and other services.  Service desk software can be integrated with various business processes and departments like IT, HR, HR workflow, admin, etc. It can assist users in verifying and evaluating various contracts, answering user's IT-related problems, managing and registering IT equipment registration, etc.

What Is the Best Service Desk Software?

Service desk software tools are available in several versions and features. There is an endless list of service desk software, but the best service desk software could largely depend on the organization's needs and how well the tools align with their goal. However, to choose the best service desk software, users can go through the service desk software list and compare them against their features, pricing, and services. Besides, standard features users must select the service desk management tools that compensate the features of other software like asset management or knowledge management. Some of the most popular service desk software solutions that organizations can consider are LiveAgent, FreshService, AzureDesk, SapphireIMS, etc.

What Is the Difference Between Service Desk Software and Help Desk Software?
  • Service Desk Software: The service desk software is usually focused on the improvement of internal processes and addresses issues that aren't directly customer-related. It deals with various aspects of business like incident management, knowledge management, release management, asset management, change management, employee management, etc. The service desk software offers a wide range and complex services. In short, it addresses the overall IT and business processes. For instance, it is maintaining a knowledge base for future reference. Most of the service desk software solutions available in the market can be used as help desk software.
  • Help Desk Software: The primary use of the service desk management tool is to handle service requests and incidents. It is generally focused on fixing and troubleshooting IT-related issues (immediate fix). Helpdesks are subsets of the service desk.  For instance, configuring PC settings or adding a new device to the system.
What Is the Work of Service Desk software?

Service desk software is a single point of communication between the service providers and the users. A typical IT service desk system is used for managing incidents and responding to service requests. But it has a broad scope and can also be used for,

  • Knowledge management
  • Ticket management or Service request management
  • Data reporting
  • Incident management
  • Change management
  • Self-service
Why Use Service Desk Software?

Service desk software tools allow users to manage and respond to customer requests.  It enables organizations to implement effective workflows for enhancing customer service as well as resolving technical issues within the organization. The IT service desk system gives detailed information like software installed, hardware specification, scan history, asset ownership history, etc., which helps enterprises to plan IT-related strategies more accurately. The service desk software dynamic features assist users in managing their assets (hardware and software) and retrieve all information related to the inventory just with a single click.  The automation feature of IT service desk software further empowers the organization to respond quickly to customer queries and reduce labor costs. Service desk software also offers a self-service portal to help customers solve their issues without any assistance.

How Can I Set Up a Service Desk Software?

Service desk software solutions can be deployed either on cloud or on-premise based on the user's preferences. If you intend to opt for the on-premise service desk software solutions, then you can consider the O.S, processor, RAM, and hard disk size. The disk size largely depends on the size of requests that the service providers can handle per day.

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