Jira Service Management

Unlock high-velocity teams with Jira Service Management

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Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Atlassian
2002
United States
1 Industry
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows

SUPPORT

  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars

Jira Service Management Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multilingual
  • Response Template
  • Ticketing Management

Service Desk

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management

Change Management

  • Approval Workflow
  • Audit Trail
  • Change Calendar
  • Change Planning
  • Compliance Management
  • Release Management
  • Reporting
  • Task Management

ITSM

  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance
  • Service Level Management

Ticketing

  • Branding Control
  • Customer Portal
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Scanning

Jira Service Management Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • Yes

Payment Frequency

  • Monthly Payment
  • Quote Based
Vendor pricing page
  • 30 Days Trial

Plans & Packages

Premium
$47 Per Month

Jira Service Management Reviews

4.0 1 Reviews
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Keith Eneix

It Offers configurable workflows in addition to various automation choices

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  • Features
  • Customer Support
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Review Summary

We at Fannit use Jira Service Management. In addition to ticketing, it includes a comprehensive set of tools for managing projects. Confluence and Bitbucket are two of the other Atlassian tools that this one can integrate with. Provides a variety of pricing choices to cater to the needs of businesses of varying sizes. Some businesses may find it challenging to implement due to its complexity. You may need more training to make full use of all of its capabilities. Larger enterprises may have fewer reporting capabilities than smaller ones.

How frequently you use Jira Service Management?

Daily

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