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Unlock high-velocity teams with Jira Service Management

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.
Atlassian
2002
United States
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
Support
  • Phone
  • 24x7 Support
Training
  • In-person
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinars

Media

Jira Service Management

Jira Service Management Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Live Chat
  • Multilingual
  • Response Template
  • Ticketing Management
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management
Focus of Change Management Feature
  • Approval Workflow
  • Audit Trail
  • Change Calendar
  • Change Planning
  • Compliance Management
  • Release Management
  • Reporting
  • Task Management
Focus of ITSM Feature
  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance
  • Service Level Management
Focus of Ticketing Feature
  • Branding Control
  • Customer Portal
  • Online Ticketing
  • Reporting & Analysis
  • Ticket Brokering
  • Ticket Scanning
Focus of IT Management Feature
  • Asset Management
  • Audit Log
  • Compliance Management
  • Inventory Management
  • Maintenance Scheduling
  • Network Monitoring
  • Patch Management
  • Remote Access/Control
  • Reporting & Analytics

Jira Service Management Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Quote Based
Vendor pricing page
Plans & Packages
Premium
$47 Per Month

Jira Service Management Reviews

4.0 1 Review
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Keith Eneix

It Offers configurable workflows in addition to various automation choices

We at Fannit use Jira Service Management. In addition to ticketing, it includes a comprehensive set of tools for managing projects. Confluence and Bitbucket are two of the other Atlassian tools that this one can integrate with. Provides a variety of pricing choices to cater to the needs of businesses of varying sizes. Some businesses may find it challenging to implement due to its complexity. You may need more training to make full use of all of its capabilities. Larger enterprises may have fewer reporting capabilities than smaller ones.

How frequently you use Jira Service Management?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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