Best IT Management Software

Explore the best IT management software to operate your information management systems efficiently.

Present-day organizations need robust IT management solutions to manage IT assets, enormous databases, and complex IT networks. Businesses underpinned by future-proof technology, flexible IT structures, and efficient application support can outperform in vulnerable business environments and react defensively to unexpected threats and changes. IT Management Software ensures that all processes, devices, and networks within an organization’s IT environment are monitored and administered without fail.

What is an IT Management Software?

IT Management software is an essential tool in regulating the IT services throughout a company. It is a digital suite of functions, process controls, and reporting apparatuses that help companies maintain the efficiency of their IT ecosystem. IT management tools can also be used for organization-wide project collaboration, workflow automation, and network monitoring, besides a host of other purposes. An IT management system, when implemented, can also maintain compliance with the latest technology protocols and support for in-office troubleshooting.

Why Do Organizations Require IT Management Software?

The greatest threats that modern organizations face in the digital world are related to the destruction of reputation due to IT failure and cyber-security breaches. Without qualitative IT management, organizations may be susceptible to operational disruption. Fragmented IT architecture and legacy systems are useless. Therefore, companies require integrated technology platforms to manage, scrutinize, and control the IT infrastructure.

How do you select the best IT management software for your business?

Selecting the best IT management software is critical for unhampered working environments. GoodFirms is a leading B2B software research platform that industry leaders, software seekers, and businesses use to find trustworthy software applications. Keeping the latest technology requirements at the crux of a focused research methodology, GoodFirms has listed the top IT management software. Check the features reviews, apply filters, see the pricing of the best IT management tools, and finalize the best one for your organization.

164 Softwares   |  Last updated: Jul 18, 2024
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List of The Top IT Management Tools

  • Monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape their workflows and projects, code-free, with a platform that ... read more about monday.com

    monday.com makes our team collaboration, daily operations easier reviewed by: Manjuri Dutta, Content Editor at HR Stacks
    Entry Level Price
    $9 Per Month
    Free Trial
    Available
    5% in IT Management Software
    • Asset Management
    • Capacity Management
    • Compliance Management
    • Inventory Management
    • Maintenance Scheduling
    • Network Monitoring
    • Remote Access/Control
    • Reporting & Analytics

    INDUSTRIES

    • Accounting
    • Banking
    • Design
    • Financial-services
    • Management-consulting

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    What User‘s Say

    monday.com makes our team collaboration, daily operations easier
    Manjuri Dutta, Content Editor at HR Stacks
    The platform is an affordable workflow platform for small business
    Jared Bauman, Co-Founder at 201 Creative
    Monday.com has given our employees faster and easier access to their tasks
    Anthony Martin, Founder and CEO at Choice Mutual

    REVIEW SUMMARY

    Our team at HR Stacks have been using monday.com to manage our content flow and daily operations. The software makes it easier for our team to communicate quickly and keep everyone in the team about the progress of work. We use the product to plan, collaborate and communicate about various tasks. While some of our team members took time to understand the interface, it is a very handy solution to manage our daily operations.

    Manjuri Dutta
    Manjuri Dutta, Content Editor at HR Stacks

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $9 Per Month
  • Wrike is an IT work management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and ... read more about Wrike

    Wrike allows unlimited users where the business can conveniently grow their team reviewed by: Doris Joyce, Co-Founder at Electrly
    Entry Level Price
    $9.80 Per Month
    Free Trial
    14 Days
    5% in IT Management Software
    • Asset Management
    • Maintenance Scheduling
    • Remote Access/Control
    • Reporting & Analytics
    • Workflow Automator

    INDUSTRIES

    • Accounting
    • Computer-network-security
    • Computer-software
    • Construction
    • Consumer-services
    • Design
    • Education-management
    • Electrical-electronic-manufacturing
    • Entertainment
    • Events-services
    • Financial-services
    • Health-wellness-fitness
    • Hospital-health-care
    • Hospitality
    • Human-resources
    • Information-technology-services
    • Leisure-travel
    • Marketing-advertising
    • Media-production
    • Real-estate
    • Retail
    • Telecommunications
    • Translation-localization
    • Writing-editing

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guide
    • Video
    • Blog
    • Webinars
    • Case Studies
    • On-Site Training

    What User‘s Say

    Wrike allows unlimited users where the business can conveniently grow their team
    Doris Joyce, Co-Founder at Electrly
    Wrike helps us stay on top of things as well as checking progress throughout the day
    Dinesh Pandian, Co-founder at Lenders.fi
    Wrike is a easy to learn project management application and easily meets most basic needs
    Christopher Pappas, Founder and CEO at eLearning Industry Inc.

    REVIEW SUMMARY

    My organization Electrly has been using Wrike daily for the last two years. Our main attraction to this tool is that it allows unlimited users, meaning we can conveniently grow our team with no hassle. It is also highly customizable and has an intuitive interface that supports Kanban boards, Gantt charts, and traditional workload views. Wrike integrates with over 400 renowned platforms and has comprehensive workflow modeling.

    Doris Joyce
    Doris Joyce, Co-Founder at Electrly

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Professional
    $9.80 Per Month
    Business
    $24.80 Per Month

    INTEGRATED WITH

    • Ambassador
    • Basecamp
    • BigCommerce
    • Bitbucket
    • Box
    • Calendly
    • Campaign Monitor
    • Constant Contact
    • DocuSign
    • Dropbox
    • Evernote
    • Freshsales
    • GitHub
    • GoToMeeting
    • Google Calendar
    • Google Drive
    • Google Workspace
    • Jira
    • HubSpot CRM
    • Microsoft 365
    • Salesforce CRM
    • Tableau
    • Zoho CRM
    • Wordpress
  • Reftab is the easiest software platform for managing fixed assets. Keep track of your assets, licenses, accessories and consumables with reservations and loans. Scan asset tags with easy-to-use mobile apps. We also ... read more about Reftab

    It is simple and easy to use as well as very helps stay on top of everything. reviewed by: Robert Gate, Founder and Chief Editor at Archery Topic
    Entry Level Price
    Free version
    Free Trial
    Available
    15% in IT Management Software
    • Asset Management
    • Audit Log
    • Capacity Management
    • Compliance Management
    • Inventory Management
    • License Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Reporting & Analytics
    • Workflow Automator

    INDUSTRIES

    • Business-supplies-equipment
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    What User‘s Say

    It is simple and easy to use as well as helps stay on top of everything.
    Robert Gate, Founder and Chief Editor at Archery Topic
    Easy to use and flexible software!
    Kira Tebbe
    A briliant application that does exactly what you want - and much more
    Jon Rose

    REVIEW SUMMARY

    We Archery Topic use Reftab, which is the best asset tracking software, it should allow you to easily locate all of your assets regardless of who used them and where it’s been used. And this is exactly what you’ll get with Reftab. Its user interface is not only simple but will let you work with ease as well. I was always in a constant dilemma about tracking who among my employees had turned in assets assigned to them. But Reftab has completely addressed it with its reporting capability. Every time someone hasn’t turned in a certain asset, I received a notification. This is very useful in keeping me stay on top of everything.

    Robert Gate
    Robert Gate, Founder and Chief Editor at Archery Topic

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • Atera

    5.0 (4 Reviews) Verified

    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras ... read more about Atera

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports reviewed by: Jeremy Dawe, CEO at Jezweb
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    11% in IT Management Software
    • Asset Management
    • Audit Log
    • Capacity Management
    • Compliance Management
    • Inventory Management
    • License Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Operations Management
    • Workflow Automator

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    What User‘s Say

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports
    Jeremy Dawe, CEO at Jezweb
    Atera is very helpful in managing IT assets of the company
    Ataur Rahman, Founder & CEO at GetGenie
    Atera is the complete set of IT administration tools one has been looking for
    Hamza Usmani, Head of Content at BuyWeGovyOnline

    REVIEW SUMMARY

    At JezWeb, we use Atera for IT asset management. Automated reports that track and measure your networks. There are Customized alert settings and thresholds. Some of the configuration settings are hard to find. Slow refresh of status. No support for Android and limited support for Mac. 

    Jeremy Dawe
    Jeremy Dawe, CEO at Jezweb

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $79 Per Month
  • ALVAO's comprehensive ITSM platform integrates Service Desk and IT asset management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT ... read more about ALVAO IT Service Management

    The best ticketing tool reviewed by: Tomáš Vokoun
    Entry Level Price
    $2.7 Per Month
    Free Trial
    30 Days
    34% in IT Management Software
    • Asset Management
    • Compliance Management
    • Inventory Management
    • Network Monitoring
    • Remote Access/Control
    • Reporting & Analytics
    • Workflow Automator

    INDUSTRIES

    • Accounting
    • Airlines-aviation
    • Banking
    • Building-materials
    • Computer-network-security
    • Computer-hardware
    • Computer-networking
    • Construction
    • Electrical-electronic-manufacturing
    • Facilities-services
    • Food-production
    • Information-services
    • Information-technology-services
    • Mechanical-or-industrial-engineering
    • Medical-device
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Email
    • Phone
    • Weekdays

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Documentation

    What User‘s Say

    The best ticketing tool
    Tomáš Vokoun
    ALVAO makes our IT service management easy
    Jakub Kvasnička, IT service at seznam.cz
    Great tool and easy to use for the entire company
    Sebastian Plotzer, Yacht Master / Enthusiast, Founder of Sebsail.com at Sebsail.com

    REVIEW SUMMARY

    ALVAO IT Service Management has been a positive addition to our IT infrastructure. The user-friendly interface, streamlined issue management, enhanced efficiency features, and robust asset and workflow management tools have made it an invaluable asset for both our end-users and IT staff. I highly recommend it to businesses seeking a comprehensive and user-friendly IT service management solution.
    Tomáš Vokoun
    Tomáš Vokoun

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial
      (Credit card required)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Start
    $2.7 Per Month

    INTEGRATED WITH

    • Microsoft Teams
    • Microsoft 365
  • Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. With an emphasis on time and money, the client work management platform gives you ... read more about Accelo

    Accelo is an all-in-one software that is used by professional service businesses to manage their client work. reviewed by: Callie White
    Entry Level Price
    $24 Per Month
    Free Trial
    14 Days
    14% in IT Management Software
    • Asset Management
    • Audit Log
    • License Management
    • Maintenance Scheduling
    • Remote Access/Control
    • Workflow Automator

    INDUSTRIES

    • Accounting
    • Animation
    • Architecture-planning
    • Civil-engineering
    • Construction
    • Design
    • Environmental-services
    • Graphic-design
    • Legal-services
    • Management-consulting
    • Marketing-advertising
    • Professional-training
    • Research
    • Writing-editing

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies
    • eBooks
    • White Papers
    • Calculators

    What User‘s Say

    Accelo is an all-in-one software that is used by professional service businesses to manage their client work.
    Callie White
    Great Process Management Software
    Kimberley Maunder, SEO & CRO Specialist at Klyp
    Very fast streamlined time entry
    Alex Chandler, Network Systems Engineer at ieMentor Corporation

    REVIEW SUMMARY

    Finally found what I have been looking for a long time. I love the software that it’s pretty straightforward. You can import your customers from your contacts and it is the best thing!! It is designed very beautifully and is simple to understand and easy to use.
    Callie White
    Callie White

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Plus
    $24 Per Month
    Premium
    $39 Per Month
  • AnyDesk is a remote desktop software that allows you to connect to and control any other computer anywhere. It is a lightweight and easy-to-use application that is perfect for providing remote support ... read more about Anydesk

    AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. reviewed by: Amna Ghaffor, social media marketing,Seo content writer, social media consultant, at content arcade
    Entry Level Price
    Free version
    Free Trial
    Available
    20% in IT Management Software
    • Audit Log
    • Remote Access/Control

    INDUSTRIES

    • Computer-networking
    • Computer-software
    • Graphic-design
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    What User‘s Say

    AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH.
    Amna Ghaffor, social media marketing,Seo content writer, social media consultant, at content arcade
    AnyDesk is a pioneering and cutting-edge supplier of remote desktop software
    Layla Acharya, Owner at Edwize
    AnyDesk provides a safe, simple, and quick way to provide and receive remote assistance
    Jamie Irwin, Digital Marketing Expert at TutorCruncher

    REVIEW SUMMARY

    AnyDesk is a go-to solution for providing remote support to customers or employees. The ease of connecting to any computer anywhere simplifies the support process. The platform's user-friendly nature means that even those on the receiving end find it straightforward, making remote assistance a seamless experience.
    Amna Ghaffor
    Amna Ghaffor, social media marketing,Seo content writer, social media consultant, at content arcade

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Annual Subscription
  • Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle. Zenduty centralizes alerts, notifies the right people reliably, and enables them to collaborate ... read more about Zenduty

    Zenduty Review reviewed by: Kashish Garg
    Entry Level Price
    Free version
    Free Trial
    Available
    0% in IT Management Software
    • Audit Log
    • Capacity Management
    • Maintenance Scheduling
    • Remote Access/Control

    INDUSTRIES

    • Banking
    • Computer-network-security
    • Computer-games
    • Computer-networking
    • Computer-software
    • Consumer-services
    • E-learning
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Insurance
    • Internet
    • Logistics-supply-chain
    • Online-publishing
    • Pharmaceuticals
    • Retail
    • Utilities

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Documentation

    Knowledge Base

    • Help Guides
    • Blogs
    • YouTube Tutorials

    What User‘s Say

    Zenduty Review
    Kashish Garg
    Best Alerting Solution
    Deepanshu Diwakar, Graduate Student at Indian Institute of Technology, Roorkee
    Zenduty Software Review
    Amodh Shenoy, Intern at YellowAnt

    REVIEW SUMMARY

    I am Kashish. I am using this software for last 3 months. I am highly satisfied with their software. I liked the escalation policy feature, of the software. It made alert handling very easy for our team. The timely notifications we received helped us prevent some really bad situations. Also, we were given access to their Alert Prediction feature, which sets Zenduty apart from other tools available in the market. Apart from all this, the general spirit of the Zenduty Customer Care seemed nice. I will recommend Zenduty to everyone.
    Kashish Garg
    Kashish Garg

    Pricing Type

    • Free

    Payment Frequency

    • Free

    INTEGRATED WITH

    • Microsoft Teams
    • Datadog
    • New Relic
    • AWS Cloudwatch
    • Grafana
    • Prometheus Alertmanager
    • Zabbix
    • Nagios XI
    • Sentry
    • Microsoft Azure Monitor
    • Pingdom
    • Jira
    • Uptime Robot
    • Google Cloud Platform
    • Zendesk Guide
    • Freshdesk
  • NinjaOne is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive ... read more about NinjaOne

    NinjaOne provides a single point of contact for locating and fixing software vulnerabilities reviewed by: Layla Acharya, Owner at Edwize
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    5% in IT Management Software
    • Asset Management
    • Compliance Management
    • Inventory Management
    • Network Monitoring
    • Remote Access/Control
    • Reporting & Analytics

    INDUSTRIES

    • Architecture-planning
    • Automotive
    • Business-supplies-equipment
    • Civic-social-organization
    • Civil-engineering
    • Computer-network-security
    • Computer-hardware
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-electronics
    • Consumer-services
    • Defense-space
    • Education-management
    • Electrical-electronic-manufacturing
    • Entertainment
    • Executive-office
    • Facilities-services
    • Financial-services
    • Government-administration
    • Hospital-health-care
    • Human-resources
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • Investment-banking-venture
    • Logistics-supply-chain
    • Mechanical-or-industrial-engineering
    • Outsourcing-offshoring
    • Package-freight-delivery
    • Pharmaceuticals
    • Publishing
    • Renewables-environment
    • Security-investigations
    • Staffing-recruiting
    • Telecommunications
    • Transportation-trucking-railroad
    • Wholesale

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    What User‘s Say

    NinjaOne provides a single point of contact for locating and fixing software vulnerabilities
    Layla Acharya, Owner at Edwize
    NinjaOne provides a comprehensive insight into all of our IT assets
    Ryan Lei, Founder at PadPCB
    NinjaOne it allows us to store all your assets in one place and keep them safe
    Dr. Staci Holweger, Founder and Dr. at Lifepatches

    REVIEW SUMMARY

    We Edwize use NinjaOne. The NinjaOne IT operations platform, which contains a collection of cloud-based services that provide remote administration and monitoring, includes NinjaOne Patch administration as a component. Identifying patches, getting them approved, deploying them, and reporting are all automated using NinjaOne Patch Management. Administrators have immediate access to patch statuses using NinjaOne Patch Management, enabling them to immediately identify which devices are at risk. Furthermore, they can produce and distribute reports that offer thorough details on endpoint compliance. To satisfy their unique requirements, they can authorize and plan patch deployments. In addition, they may create patch policies that aid in scaling up and automating endpoint patching.

    Layla Acharya
    Layla Acharya, Owner at Edwize

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    INTEGRATED WITH

    • HaloPSA
    • Accelo
    • Autotask PSA
    • Bitdefender
    • BrightGauge
    • CloudBlue PSA
    • Computicate PSA
    • ConnectWise Control
    • ConnectWise Manage
    • HarmonyPSA
    • IT Portal
    • IT Boost
    • IT Glue
    • Liongard
    • MSP360 Managed Backup
    • Malwarebytes Endpoint Protection
    • Narmada
    • N-able Passportal
    • PageDuty
    • Passportal
    • RepairShopr
    • ScalePad
    • Teamviewer
  • Freshservice, a product of Freshworks Inc., (NASDAQ: FRSH) provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and ... read more about Freshservice

    You can keep track of your gear, software, contracts, and more with the help of Freshservice reviewed by: Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier
    Entry Level Price
    $19 Per Year
    Free Trial
    Available
    10% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • Maintenance Scheduling
    • Patch Management
    • Remote Access/Control
    • Reporting & Analytics
    • Workflow Automator

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • E-books

    What User‘s Say

    You can keep track of your gear, software, contracts, and more with the help of Freshservice
    Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier
    Freshservice allows us to track both the IT and Non- IT assets and It is the best choice
    Jabez Reuben, Owner at The Blueprints

    REVIEW SUMMARY

    We FirstPier use Freshservice. Location, creator, creation date, and asset category can all be used to organize the assets. Assets may be monitored in real-time, and their development timeline can be viewed easily. You can keep track of your gear, software, contracts, and more with the help of Freshservice, an electronic asset management tool. Asset administration, Reports on demand or at a set time, Management of Emergencies, Many different tongues, Controlling licenses and Legalities of Contracts and Project Administration re some of its features.

    Steve Pagson
    Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Starter
    $19 Per Year
    Growth
    $49 Per Year
    Pro
    $95 Per Year
    Enterprise
    $119 Per Year
  • Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become ... read more about Lansweeper

    Lansweeper offers in-depth analytics and reporting to keep us updated reviewed by: Dennis Sanders, CEO at Burning Daily
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • License Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Workflow Automator

    INDUSTRIES

    • Facilities-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Windows
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    What User‘s Say

    Lansweeper offers in-depth analytics and reporting to keep us updated
    Dennis Sanders, CEO at Burning Daily
    Lansweeper has been an ultimate boon to our IT Department
    Jesse David Thé, CEO at Tauria

    REVIEW SUMMARY

    We Burning Daily use Lansweeper for all my eCommerce stores, so around five years. Lansweeper for all my eCommerce stores, so around five years. I would say that, first up, cost-effectiveness is Lansweepers biggest pro. It can be a headache to manage and monitor your IT assets in eCommerce, and that is why Lansweeper is so helpful; it allows us to keep track of all our devices. 

    Dennis Sanders
    Dennis Sanders, CEO at Burning Daily

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • Jamf Pro is a complete device management solution for IT pros to simplify the deployment, inventory and security of Macs, iPads, iPhones and Apple TVs. Designed to automate device management while driving ... read more about Jamf Pro

    Jamf Pro is all you need! reviewed by: Tony Zabaks
    Entry Level Price
    $3.33 Per Month
    Free Trial
    14 Days
    33% in IT Management Software
    • Asset Management
    • Inventory Management
    • License Management
    • Network Monitoring
    • Remote Access/Control
    • Reporting & Analytics

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Mac

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    What User‘s Say

    Don't buy the 1:1 onboarding
    Mindy Bradley
    Jamf Pro is all you need!
    Tony Zabaks

    REVIEW SUMMARY

    The product is great. The videos are fabulous. But if you pay for the 1:1 training / setup you will be very disappointed. When i called to complain they told me they didn't care and to watch videos. Mindy
    Mindy Bradley
    Mindy Bradley

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $3.33 Per Month
  • It implifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. With millions of users worldwide, ... read more about LogMeIn Pro

    The platform provides all the features one would expect from a remote desktop utility reviewed by: Vincent Shine, CEO at ShineACS Locks
    Entry Level Price
    $349.99 Per Year
    Free Trial
    14 Days
    25% in IT Management Software
    • Asset Management
    • Audit Log
    • Capacity Management
    • License Management
    • Network Monitoring
    • Remote Access/Control
    • Workflow Automator

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $349.99 Per Year
  • UCS is optimally suited for the management of distributed heterogeneous and virtualized IT environments, regardless of whether you employ Microsoft Windows, Mac OS X or Linux systems. Not only the the quick ... read more about Univention Corporate Server

    The best replacement for Microsoft Small Business Server reviewed by: Christoph Thönnessen
    Entry Level Price
    Free version
    Free Trial
    Available
    33% in IT Management Software
    • Capacity Management
    • Compliance Management
    • License Management
    • Patch Management
    • Remote Access/Control

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Free
  • Syxsense Manage lets users see and manage all endpoints inside and outside the network with coverage for all major operating systems and endpoints, including IoT devices. Syxsense provides users with a complete ... read more about Syxsense Manage

    Excellent Software for Patching, Automation, & Vulnerability Scanning reviewed by: Bryan Matthew
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    25% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • License Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Workflow Automator

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
  • TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service ... read more about TOPdesk

    Topdesk more and more tool for all tasks reviewed by: Wil Kuijpers
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    15% in IT Management Software
    • Asset Management
    • Compliance Management
    • Inventory Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Reporting & Analytics

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Splunk is the IT management software that empowers businesses to gain real-time insights, optimize performance, and proactively address potential issues. Experience the power of unified data ingestion, intelligent analytics, and machine learning ... read more about Splunk

    Splunk is a flexible tool that helps us track network security and perform network analysis reviewed by: Marc Hardgrove, CEO at TheHoth
    Entry Level Price
    Contact vendor
    Free Trial
    More than 30 days
    17% in IT Management Software
    • Compliance Management
    • Maintenance Scheduling
    • Network Monitoring
    • Remote Access/Control

    INDUSTRIES

    • Computer-network-security
    • Computer-networking
    • Computer-software
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • More than 30 days Trial

    Payment Frequency

    • Quote Based
  • Spiceworks was founded in 2006 with a mission to simplify the IT workday, and we’ve been at IT ever since! We’re the global IT marketplace that connects millions of technology buyers and ... read more about Spiceworks

    Based upon user-friendliness and customization services; I'd like to recommened Spiceworks for all! reviewed by: Zach Wimpey, CEO at Craig and Landreth Clarksville
    Entry Level Price
    Free version
    Free Trial
    Available
    25% in IT Management Software
    • Asset Management
    • Capacity Management
    • Compliance Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Reporting & Analytics

    INDUSTRIES

    • Computer-network-security
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Pricing Type

    • Free
  • Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management ... read more about Jira Service Management

    It Offers configurable workflows in addition to various automation choices reviewed by: Keith Eneix, President at Fannit
    Entry Level Price
    $47 Per Month
    Free Trial
    30 Days
    10% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • Inventory Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Reporting & Analytics

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    AVAILABLE PACKAGES

    Premium
    $47 Per Month
  • SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up ... read more about SysAid

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    10% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • Inventory Management
    • Patch Management
    • Remote Access/Control
    • Reporting & Analytics
    • Workflow Automator

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Podcasts
    • Ebooks
    • Infographics

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based

    INTEGRATED WITH

    • Jira
    • Teamviewer
    • Anydesk
    • AWS IoT Greengrass
    • Microsoft 365
    • Microsoft for Teams
    • Nagios Core
    • Zapier
    • Azure Machine Learning
  • AssetTiger is full-featured equipment and asset tracking software. It assists companies in keeping their inventories organized and to make certain these assets are not adding to their annual expenses. Asset Management Software. ... read more about AssetTiger

    Entry Level Price
    Free version
    Free Trial
    Available
    25% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • License Management
    • Maintenance Scheduling
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Reporting & Analytics

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • PRTG Network Monitor is the all-encompassing IT management software that empowers businesses to proactively monitor, troubleshoot, and optimize their network performance for peak efficiency and seamless operations. Experience the power of comprehensive ... read more about Paessler

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in IT Management Software
    • Audit Log
    • Capacity Management
    • Maintenance Scheduling
    • Network Monitoring
    • Remote Access/Control
    • Workflow Automator

    INDUSTRIES

    • Computer-network-security
    • Information-technology-services
    • Security-investigations

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Annual Subscription
    • Quote Based
  • Onspring promotes efficiency, transparency, and control across your internal audit process. Our cloud-based software helps you plan strategically, deliver tactically and elevate the performance of your IA department. With Onspring’s internal audit ... read more about Onspring

    Entry Level Price
    $175 Per Month
    Free Trial
    N/A
    12% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • Maintenance Scheduling

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $175 Per Month
  • With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able RMM.

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    25% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • Network Monitoring
    • Patch Management
    • Remote Access/Control
    • Workflow Automator

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Quote Based
  • Kwok Information Server is an open source IT management system. Kwok Information Server, utilizing open source software such as Java, Tomcat and PostgreSQL, provides a centralized system for managing/tracking hardware inventory, software ... read more about Kwoksys

    Entry Level Price
    Free version
    Free Trial
    Available
    100% in IT Management Software
    • Asset Management
    • Capacity Management
    • Inventory Management
    • License Management
    • Maintenance Scheduling
    • Workflow Automator

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Windows
    • Linux

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Free

    Payment Frequency

    • Free
  • TeamDynamix is the comprehensive IT management software that empowers organizations to achieve operational brilliance, enhance service delivery, and drive continuous improvement. Experience the power of unified service management, automated workflows, and real-time ... read more about TeamDynamix

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in IT Management Software
    • Asset Management
    • Inventory Management
    • Maintenance Scheduling
    • Remote Access/Control
    • Reporting & Analytics
    • Workflow Automator

    INDUSTRIES

    • Construction
    • Education-management
    • Human-resources
    • Information-technology-services
    • Nonprofit-organization-management

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Windows
    • Mac

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • ADAudit Plus transforms raw and noisy event log data into real-time reports and alerts, enabling you to get full visibility into activities happening across your Windows Server ecosystem in just a few ... read more about ManageEngine ADAudit Plus

    Entry Level Price
    Free version
    Free Trial
    Available
    33% in IT Management Software
    • Compliance Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • On Premises
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Annual Subscription
    • Quote Based
    • Free
  • ManageEngine ADManager Plus, an identity governance and administration (IGA) solution offers critical capabilities like identity lifecycle management, risk assessment and access certification campaigns. With it's workforce management capabilities admins can securely and ... read more about ManageEngine ADManager Plus

    Entry Level Price
    Free version
    Free Trial
    Available
    50% in IT Management Software
    • Asset Management
    • Audit Log
    • Compliance Management
    • License Management
    • Maintenance Scheduling
    • Network Monitoring
    • Remote Access/Control
    • Workflow Automator

    INDUSTRIES

    • Information-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Annual Subscription
    • Quote Based
    • Free
  • O365 Manager Plus is an extensive Office 365 tool used for reporting, managing, monitoring, auditing, and creating alerts for critical activities. With its user-friendly interface, you can easily manage Exchange Online, Azure ... read more about ManageEngine O365 Manager Plus

    Entry Level Price
    Free version
    Free Trial
    Available
    25% in IT Management Software
    • Asset Management
    • Compliance Management
    • License Management
    • Maintenance Scheduling
    • Patch Management
    • Remote Access/Control

    LICENSING & DEPLOYMENT

    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Annual Subscription
    • Quote Based
    • Free
  • 5 Reasons you need EventLog Analyzer In-depth auditing capabilities Audits network perimeter devices' logs, user activities, server account changes, user accesses, and a lot more to meet security auditing needs. Augmented threat ... read more about ManageEngine EventLog Analyzer

    Entry Level Price
    Free version
    Free Trial
    Available
    20% in IT Management Software
    • Compliance Management
    • Maintenance Scheduling
    • Remote Access/Control

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Annual Subscription
    • Quote Based
    • Free
  • PDQ Inventory is a systems management tool that scans Windows computers to collect hardware, software, and Windows configuration data. With PDQ Inventory, users can create customized collections to identify machines that need ... read more about PDQ Inventory

    Entry Level Price
    $500.00 Per Year
    Free Trial
    14 Days
    50% in IT Management Software
    • Asset Management
    • Compliance Management
    • License Management
    • Network Monitoring
    • Remote Access/Control

    LICENSING & DEPLOYMENT

    • On Premises
    • Web-based
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
    • One-Time Payment
    • Free

    AVAILABLE PACKAGES

    Standard
    $500.00 Per Year
  • Netwrix Auditor is a comprehensive network security software solution that provides organizations with visibility into changes and access events across hybrid IT environments, risk-based auditing and reporting, security analytics and threat detection, ... read more about Netwrix Auditor

    Entry Level Price
    Free version
    Free Trial
    Available
    10% in IT Management Software
    • Asset Management
    • Compliance Management
    • Inventory Management
    • Maintenance Scheduling
    • Reporting & Analytics

    INDUSTRIES

    • Computer-network-security
    • Computer-networking
    • Computer-software
    • Financial-services
    • Government-administration
    • Information-services
    • Information-technology-services
    • Internet

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Windows

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Quote Based

Buyer’s Guide

Introduction to Buyer’s Guide For IT Management Software

In the past, the businesses were quite disorganized, sluggish, and prone to risks. For quite a long time, the business struggled with their performance and quality. But with technological innovation and digitization, this has changed dramatically.  IT management or Information technology management is a core discipline of any organization today where all the computers and information systems & technology resources of a company are managed in line with its significance and requirement. It widely covers all the software, hardware, and networks associated with the business. Any error in their functioning could lead to permanent damage. In order to avoid such circumstances, the business owners have to ensure that all their IT assets are in good working condition and operating in their full capacity.  Technology like IT management software proves handy to manage IT infrastructure efficiently.  However, the selection of the right IT Management Software becomes vital.

This buyer guide is intended to help business owners, IT technicians, and IT managers to select the best IT management software. The guide will highlight key points about the IT management software that could assist them in selecting the software.

What Are the Two Main Processes Involved In IT Management?

IT management can be categorized into two processes; tactical and strategic.

Strategic Process:  The strategic process includes activities that require advance planning and preparations to perform business operations.  The process ensures that all the supportive requirements are available to execute the activities.  In IT management, the areas that require strategic planning includes;

  • Security planning
  • Facilities management
  • License management
  • Disaster recovery
  • Capacity monitoring/ planning

Tactical process: The tactical process is more focused on the issues or topics that have an immediate impact on the system.  For IT infrastructure, the tactical components include

  • Problem management
  • Storage management
  • Network management
  • Configuration management
  • Performance monitoring
  • Change management

How Can Efficient IT Management Help Organizations to Save Costs?

A well managed IT system helps organizations to reduce operational costs and enhance overall productivity.  It facilitates all the avenues that assist in optimizing the company’s IT resources.  It is critical to avoid the expenses business owners have to bear when they are struck by an unexpected disaster. The disaster could result in major data loss, lengthy downtime, and low productivity. The business owners practicing sound IT management can take preventive measures in a timely manner and reduce the impact of the disasters. 

The costly IT assets essential for business success should yield high ROI to the business owners. A well planned IT management has better control over the IT inventories, and it prevents the placing of unnecessary orders. The IT management ensures efficient delivery of IT services and smooth flow of information within different departments of an organization.   Besides that, regular maintenance of IT equipment ensures that businesses perform routine activities without any issues and gain higher profit.  Setting up IT infrastructure is not alone enough to cut costs on business operations, but strategy to enhance their capacity through IT management can make a huge difference.  It means being vigilant on IT security, computing speed, connectivity, and overall productivity is equally important to save costs.

What Are the Challenges of Traditional IT Management?

  • Managing inventory and licensing: Managing IT inventory and licensing is a challenging task with the traditional approach.  The IT technician’s or manager’s job becomes quite exhausting to manually check the IT infrastructure involving multiple assets. The conventional method for managing IT assets, licenses, usage, and contracts does not promise transparency.
  • Documentation: Documentation is an integral part of IT infrastructure.  The technician needs to note down all the details about the new updates, procurement, or issues within the IT set-up. The traditional method was quite cumbersome and had a low level of accuracy. The process of knowledge transfer becomes difficult whenever some new technician or expert joins the team.
  • High risk: The traditional approach is not accurate, and it puts the business at high risk when they don’t conduct maintenance work regularly. Poorly maintained IT infrastructure could lead to security loopholes; it could be catastrophic for business.
  • Time-consuming: The traditional approach is expensive and time-consuming. The IT technician or managers have to rely on manual methods for all their operations. It is quite  time consuming and expensive to monitor all the system manually.
  • Data storage: The entrepreneurs are exhibiting their digital presence through online platforms. It means more data generation and more work for IT management to store these data. It is a big challenge to manage and process these data with standard computing power.

The wiser way to handle these challenges is to invest in the top IT management software.

What Is IT Management Software?

IT Management Software is a set of tools that help organizations to monitor and administer an organization’s information technology systems like hardware, software, and networks.  The IT management software is a broad term, and it spans various constituents of the organization process, including project management, workflow automation, incident management, software license management, etc.

What Is the Purpose of IT Management Software?

Generally, an  IT infrastructure consists of servers, switches, routers, software, security patches, power system, and service components (Firmware, app installation, configuration, and updates).  The primary purpose of the IT management software is to ensure that all these components remain up and running to conduct the business processes.  Besides that, it deals with policies, procedures, and cloud-based services.

The existence of IT Management Software was evident because of the complexity associated with the IT infrastructure.  It becomes complete chaos when the IT technician has to detect and fix issues from the massive network system. Especially when it is a large enterprise, it gets even more challenging to monitor all the connected devices manually and identify the error.  

The automation feature of IT management software further makes IT management easy and quick. It reduces the redundancy level and saves resources for performing more complex tasks.  Besides that, the IT management software addresses the business owners’ pain-points like global regulatory compliances, delivering fast customer services, and aligning IT infrastructure to evolving business needs.  

Who Can Use IT Management Software?

  • IT system managers
  • Project managers
  • IT technicians

What Are the Segments Covered by IT Management Software?

  • IT asset management
  • Data management
  • Network management
  • Help desk management

The IT management software can bring significant value to the organization if they know the benefits of IT management software.

What Are the Benefits of IT Management Software?

  • High productivity: A computer system that is fully functional and does not have issues with the hardware or software side can increase users' productivity.
  • Uniform and seamless employee experience: For the growth of an organization, it is necessary that the employee has a uniform and smooth working experience.  It is only possible when all the necessary IT amenities work flawlessly.  The IT management solution ensures that all the tasks that require IT infrastructure are fully functional, and even if there are any issues, it gets rectified quickly.
  • Easy to monitor issues: The IT management software gives central access to the technician to monitor all the systems utilized by the organization.  It gives them more control over the IT infrastructure and flexibility to work on issues according to the risk levels. The IT management solution can also monitor the network and network devices like routers, printers, firewalls, and switches.
  • Minimizes insider threats: The ability of IT management software to view each IT component from a single location makes it easy to monitor all the activities within the organization. The technician can also control the user's permission and access to enterprise assets.
  • Log analyzing:  Log analyzing feature helps users collect, correlate, and analyze the data to examine the system performance. Based on the data, the technician takes action to improve the performance.
  • Reduce operational costs:  The enterprise can incur huge expenses if their IT infrastructure is not working in full strength or the issues within the system are not fixed immediately. The timely resolution of the IT system can save enterprise expenses and help them identify issues before it goes out of control.
  • Remote monitoring:  Remote monitoring of applications, devices, and networks can help the business to prevent disruptions due to lack of visibility and quickly resolve the issues with the IT infrastructure.   
  • Better team collaboration: The IT management software can allow team members to collaborate more efficiently; as such, the network infrastructure is managed well by the IT management solution and eliminates all the roadblocks in the network.
  • Reduce downtime: The organization can reduce the down-time by decreasing repair time and resuming the regular activities.
  • Automation:  The top IT management software solutions can automatically detect the change in the system and alert the IT technician.  It can also conduct automated monitoring of the IT inventories and resource allocation. Automation saves a lot of time and effort for IT technicians.
  • Schedule maintenance: Most IT infrastructure that has manual management often suffers due to mis-management in maintenance, but with the IT management tool, the users can schedule regular maintenance and even set reminders easily. 

What Are the Time-Saving Features of IT Management Software?

  • Alerts
  • Analytic reports
  • Dashboard
  • Inventory management
  • Remote access and  desktop sharing
  • Self-service
  • Knowledge base
  • Cloud computing
  • App Management
  • Audit and reports
  • Patch management
  • App Management
  • Third-party integration
  • Asset management
  • Granular level monitoring
  • Resource allocation and resource forecasting
  • Automation
  • Network monitoring
  • Robust customer support (Chat, email, and phone)
  • Incident tagging
  • Data backup and recovery

Key Factors to Consider Before Investing In the Best IT Management Software

  • Pricing:  The cost of the IT management software is a critical factor to consider before making a buying decision. . It is ideal to check for the hidden charges and other service-related charges before one finalizes on the IT management software. 
  • Robust security features: For IT management software, security stands as the top factor..  The IT management software holds confidential information about business IT infrastructure; besides that, it can access other systems remotely, which makes it a soft target for hackers. The top IT management software with high-end security features and data loss prevention measures can bolster the organization’s security.
  • Interoperability:  The IT management software can integrate and operate with different hardware or software vendors.  But all these software have different data interpretations, which makes interoperability difficult. So it is preferable to choose the IT management solution that has high interoperability.
  • Reliability:  Speed, security, stability, and disaster recovery are the four parameters that help while checking the reliability of k the IT management software. Reliable IT management software can be productive in mitigating business risks.
  • Third-party Integrations: There are many tools available in the market designed for project management, generating support tickets, change management, etc. These tools, when clubbed with IT management software, can improve its efficiency.  It is necessary that IT management software solutions easily integrate with third-party tools.   
  • Agility: A rigid IT infrastructure can never allow the business to get a competitive edge in an ever-changing market scenario. The best IT management software should be able to swiftly adapt to the changing environment.
  • Delivery model:  The IT management software solutions can be deployed as both on-premise and software-as-a-service (SaaS). The implementation could be different for both types of models, and users have to be careful while choosing the software as it may be difficult to change half-way.
  • Scalability: As any organization expands, there is a need for expanded IT infrastructure. .  It is essential that IT management software is scalable and allows users to accommodate the system as per the business requirements.  It is also necessary that the software perform equally well with the large volume of users. 
  • User-friendly interface: The IT management can become a mess if the interface is not friendly. .  The IT management software with a user-friendly interface helps technicians to view issues clearly and resolve them quickly.
  • Customization: Few businesses might need a customized IT management solution to meet their unique business requirements. It is wise to consider a software that offers customization. 

What Are the Latest Trends In IT Management Software?

  • Chatbots and voice assistants:  Chatbots and voice assistants are in use in IT Management Software in multiple ways, from project management to service management. It can be used to update the task sheets, generate project reports, set up reminders, or even check the inventories. 
  • Cloud computing: Cloud computing has been helping organizations transfer the burden of managing the in-house IT infrastructure to the cloud. It enables them to store data on a remote server and run software without installing them.  Some organizations even use a hybrid cloud system, where part of their IT infrastructure is on-premise and uses cloud only when there is a need.
  • Mobile application: Mobile devices give IT technicians and IT managers the flexibility to quickly access all the details about their IT infrastructure while on the go There is an emerging trend of mobile apps, and having the IT management software right with mobile, can support quick and instant management of IT assets. 
  • Predictive analysis:  Just like cloud computing, predictive analysis technology has created excitement among business owners.  Many industries are utilizing the predictive model to forecast business opportunities, and software users do not rule out AI-powered functions in the IT management tool as well. Based on the past data, the predictive model can suggest to IT technicians the best approach to manage IT infrastructure.

What Is the Average Cost of IT Management Software?

There is a lot of variation seen in the pricing of the IT management software because of the features and services the IT management software offers. Bigger businesses may need end-to-end IT management software solutions that cover all IT infrastructure aspects like change management, project management, asset management, incident management, etc. Small businesses could be precise in their requirements and may utilize one or two of these services. The average cost of IT management software could be anywhere between $1.5/month to $99/month. 

  • IT Management Software For Start-ups or Beginners:  Startups usually have to find a balance between their budget and software selection.  It is essential they choose the IT management tool that puts the minimum burden on their budget while fulfilling their business goals. A budget-friendly IT management tool like Softaculous with a starting price of $1.50 per month takes care of all the installation and updates; if the startups are specific about enhancing the software security, then, Idatptive Next-Gen Access with the starting price of $2/month is a good alternative. Both these tools offer free trial too. In case if the business owners are looking for basic IT management software features, then Miradore Management Suite with a starting price of $4 is a good deal.  It covers standard features like IT asset management, patch management, analytics, etc. There are numerous low budget IT management tools available that could help startups and small businesses to claim the IT management software benefits. These include Optitune, Wrike, Applixure, and MyCloudIT.
  • IT Management Software for Mid-Size and Large Enterprises:  The mid-size companies can manage tools with basic features and scale up as their requirement rises. Freshservice is one of the top IT Management Software that comes at a starting price of $39/month. The tool is versatile and helps users manage IT assets, projects, and teams efficiently. The tool is scalable and accommodates the business growing needs.  Solarwinds Service Desk can be another best  IT management software option. With a nominal price of $19/month and seamless integration with other tools, the IT management solution is gaining its own popularity. Both these tools offer a free trial. The other tool that qualifies in the same category includes Accelo, GoodAccess, and Abraxio. In case the users want complete control of their entire IT infrastructure, then high-end IT management software like Emsada with a starting price of $80/month could be worth using. The tool offers out-of-the-box IT management software features like service monitoring, reporting, customization, anti-virus alerts, task management, and a myriad of other functions. The other high-end tools that users can consider are ICEFLO and ATERA. 
  • Free and open source IT Management Software:  The free and open source IT management software provides many advantages like flexibility, speed, cost, transparency, customization, and room for innovation.  These advantages of free and open source IT Management Software are feasible for many business organizations, especially startups and small scale businesses.

Why Refer to GoodFirms' list of Best IT Management Software?

GoodFirms is a reliable review and rating platform for IT solutions.  It carries out a rigorous review and rating system to ensure that consumers get genuine software products for their organizations.  The platform has a pool of software covering almost all industries, which gives software users more options to select the best tool for their business.  The users can select the software by comparing them on various parameters like pricing, features, and services.

Conclusion

IT infrastructure is playing a significant role in filling the gaps in business operations and deals with the core issues like cost, complexity, and compliance. Until technology came into existence, the business operations were disoriented and prone to risks. But as technology improvised, the businesses are getting streamlined and optimized for performance.  Further, efforts are made to ensure that the IT system performs with minimum maintenance and gives maximum output. IT management software is quite useful in achieving this goal and helps users overcome all the challenges they face with the traditional IT management system. If your organization is looking to derive maximum benefits from its IT infrastructure, then do not miss to pick the right IT management tool from GoodFirms’ list of best IT management software.  

Frequently Asked Questions

What Tools Do IT Managers Use?

IT Managers use various tools for regulating, monitoring, and managing their IT assets and the overall network. Integrated information technology management software is the most frequently used application by IT managers to administer and control their IT infrastructure. These tools provide various modules for managing an organization’s IT environment and associated network systems.

What are the Various Modules of IT Management Software?

IT management software has modules for:

  • Patch management
  • Endpoint security,
  • Network monitoring
  • Remote support
  • Asset management
  • Database management
  • System monitoring
  • Storage Management
  • Configuration and license management

What Does IT management Software Do?

  • IT management software monitors the IT network for fault, security, and performance.
  • It continuously analyzes servers and applications for speed, uptime, and capacity utilization.
  • It optimizes the database and reports errors, checks storage capacity, detects security breach events, and deploys automated response mechanisms.
  • The software also assists IT administrators in keeping their cloud architecture safe, secure, and compliant with IT regulations. 
  • IT managers can troubleshoot issues, maintain documentation, create network diagrams, and design database structure with the help of IT management software.    

What Security Features Does IT Management Software Offer?

Security Features available with the top IT management software are:

  • 256-bit encrypted connection when transferring data
  • Compliance certifications, 
  • Privacy Shield
  • SOC 2
  • GDPR compliance
  • Restrict user access via SAML/SSO
  • Restricts unauthorized devices to connect
  • Warranty Status checkup
  • Location Data Access
  • Third-Party Patch management

What Role Does IT Management Software Play in Maintaining Endpoint Device Management?

Currently, the most vulnerable parts of the IT infrastructure are the endpoints devices. The user devices such as laptops, mobiles,  employee devices such as desktops (BYODs), POS,  IT tools used by third-party users such as proprietary software, etc., are most susceptible to cyber-attacks and security breaches. Generally, these devices are run by people without complete knowledge of IT protective measures. Most cases of phishing, data theft, ransomware, malware intrusion, etc., begin with users clicking infected links from their endpoint devices, which brings down the whole workspace. 

IT management software protects the endpoint devices by establishing stringent security protocols on all devices connected to the organization’s IT infrastructure. From antivirus, firewalls, and network access control to threat detection and root cause analysis, IT management software deploys an efficient and automated mechanism to respond to all types of threats. 

What Types of Alerts Can IT Managers Receive from IT Management Software?

Timely alerts are critical for security control and quick remediation. IT management software sends real-time alerts and notifications regarding security, efficiency, and delivery of IT devices and services:

  • Threat detection
  • Session Changes
  • Session Timeouts
  • Storage capacity exceeds the limit.
  • Network Downtime
  • Bug Warnings
  • Troubleshoot requirements
  • License expiries
  • Backup requirements
  • Database access requests from unknown sources
  • New Device discovery
  • And more...

How can AI and Cognitive Computing Enhance the Utility of IT Management Software?

AI and Cognitive computing empowers the IT management tools to analyze data for predicting IT issues. AI-enabled capabilities and cognitive computing help IT managers accelerate the resolution of technical issues. It improves productivity, competency, and performance of IT managers. As cyberattacks are sudden and unpredictable, the cognitive abilities of IT tools can be of immense help to IT administrators in taking prompt actions. Cognitive computing can further unlock the potential of IT management tools in identifying patterns, self-diagnosis, and responding like humans in critical situations.

What Integrations Should One Look For With IT Management Software?

IT management software integrates with G Suite, Microsoft Office, Project management software, Patch management software, Network Security tools, IT Asset Management solutions, Remote support software, Help Desk software, etc. for improved functionality and enhanced usage.

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