Best Remote Monitoring & Management (RMM) Software

Are you looking to strengthen and streamline your IT management capabilities with RMM software? Get ahead in business with GoodFirms list of best Remote Monitoring & Management Software. Remote monitoring software lets you remotely control and monitor your IT network. With robust features such as patch management, backup and recovery, network monitoring, remediation management, IT asset monitoring, and more, the RMM tools deliver a host of services for your IT business. With proactive remediation and a complete overview of your IT network, you can gain unparalleled control over your IT infrastructure. Navigate through this thoroughly researched list of remote management software that will assist your IT department in delivering more productive IT sessions and unhampered services.

46 Softwares   |  Last updated: Jul 18, 2024
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A Reviews List of Remote Monitoring & Management (RMM) Software

  • SuperOps.ai's Remote Monitoring and Management (RMM) feature is a comprehensive solution that helps MSPs and IT teams remotely monitor endpoints for issues round the clock and manage their IT systems with ease. ... read more about SuperOps.ai RMM

    Entry Level Price
    $59 Per Month
    Free Trial
    N/A
    20% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Patch Management
    • Real-Time Alerts
    • Remediation Management

    INDUSTRIES

    • Computer-software

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard PSA Only
    $59 Per Month
    Standard RMM Only
    $79 Per Month
    Pro Unified Basic
    $99 Per Month
    Super Advanced
    $129 Per Month
  • Atera

    5.0 (4 Reviews) Verified

    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras ... read more about Atera

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports reviewed by: Jeremy Dawe, CEO at Jezweb
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    11% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Remediation Management
    • Web Protection

    INDUSTRIES

    • Computer-software
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    What User‘s Say

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports
    Jeremy Dawe, CEO at Jezweb
    Atera is very helpful in managing IT assets of the company
    Ataur Rahman, Founder & CEO at GetGenie
    Atera is the complete set of IT administration tools one has been looking for
    Hamza Usmani, Head of Content at BuyWeGovyOnline

    REVIEW SUMMARY

    At JezWeb, we use Atera for IT asset management. Automated reports that track and measure your networks. There are Customized alert settings and thresholds. Some of the configuration settings are hard to find. Slow refresh of status. No support for Android and limited support for Mac. 

    Jeremy Dawe
    Jeremy Dawe, CEO at Jezweb

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $79 Per Month
  • NinjaRMM is NinjaOne’s powerful easy-to-use RMM, offering all the features, flexibility, and power MSPs need in a fast-to-setup, easier-to-use package. NinjaRMM gives you complete visibility into and control over your Windows, Mac, ... read more about NinjaOne

    NinjaOne provides a single point of contact for locating and fixing software vulnerabilities reviewed by: Layla Acharya, Owner at Edwize
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    20% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Remediation Management
    • Web Protection

    INDUSTRIES

    • Architecture-planning
    • Automotive
    • Business-supplies-equipment
    • Civic-social-organization
    • Civil-engineering
    • Computer-network-security
    • Computer-hardware
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-electronics
    • Consumer-services
    • Defense-space
    • Education-management
    • Electrical-electronic-manufacturing
    • Entertainment
    • Executive-office
    • Facilities-services
    • Financial-services
    • Government-administration
    • Hospital-health-care
    • Human-resources
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • Investment-banking-venture
    • Logistics-supply-chain
    • Mechanical-or-industrial-engineering
    • Outsourcing-offshoring
    • Package-freight-delivery
    • Pharmaceuticals
    • Publishing
    • Renewables-environment
    • Security-investigations
    • Staffing-recruiting
    • Telecommunications
    • Transportation-trucking-railroad
    • Wholesale

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • Documentation

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    What User‘s Say

    NinjaOne provides a single point of contact for locating and fixing software vulnerabilities
    Layla Acharya, Owner at Edwize
    NinjaOne provides a comprehensive insight into all of our IT assets
    Ryan Lei, Founder at PadPCB
    NinjaOne it allows us to store all your assets in one place and keep them safe
    Dr. Staci Holweger, Founder and Dr. at Lifepatches

    REVIEW SUMMARY

    We Edwize use NinjaOne. The NinjaOne IT operations platform, which contains a collection of cloud-based services that provide remote administration and monitoring, includes NinjaOne Patch administration as a component. Identifying patches, getting them approved, deploying them, and reporting are all automated using NinjaOne Patch Management. Administrators have immediate access to patch statuses using NinjaOne Patch Management, enabling them to immediately identify which devices are at risk. Furthermore, they can produce and distribute reports that offer thorough details on endpoint compliance. To satisfy their unique requirements, they can authorize and plan patch deployments. In addition, they may create patch policies that aid in scaling up and automating endpoint patching.

    Layla Acharya
    Layla Acharya, Owner at Edwize

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    INTEGRATED WITH

    • HaloPSA
    • Accelo
    • Autotask PSA
    • Bitdefender
    • BrightGauge
    • CloudBlue PSA
    • Computicate PSA
    • ConnectWise Control
    • ConnectWise Manage
    • HarmonyPSA
    • IT Portal
    • IT Boost
    • IT Glue
    • Liongard
    • MSP360 Managed Backup
    • Malwarebytes Endpoint Protection
    • Narmada
    • N-able Passportal
    • PageDuty
    • Passportal
    • RepairShopr
    • ScalePad
    • Teamviewer
  • Auvik

    4.0 (3 Reviews) Verified

    Auvik is cloud-based network management for today’s changing workforce. Always know exactly what’s where, even as your users move. Mitigate network risk with no manual effort. Quickly solve network bottlenecks & spot ... read more about Auvik

    Overpriced, clunky and full of bugs leaving you spending more time administering than benefit you receive reviewed by: Louis Johnson
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Remote Monitoring & Management Software
    • Backup & Recovery
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Real-Time Alerts

    INDUSTRIES

    • Computer-networking
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    What User‘s Say

    Overpriced, clunky and full of bugs leaving you spending more time administering than benefit you receive
    Louis Johnson
    It has given us great insight into our network and visibility that we were missing.
    Trevor Peters
    Auvik is a wonderful easy-to-use onboarding product to use when supporting a new enviorment.
    David Diaz

    REVIEW SUMMARY

    Auvik is a system that on the surface appears good, but in execution is a system that struggles to really offer any meaningful benefit. It's simply a pretty chart to look at which is hardly compatible with anything on a useful level. Topology diagrams simply do not work, giving unrelatable diagrams. Searching for devices is an absolute nightmare and it's just so unresponsible. Many features just don't work. The stupid thing can't even track devices by MAC address, it uses DHCP!! What idiot ever thought that was a good idea? They literally want you to give EVERYTHING a static IP address to even track device data properly. Amateur hour much? What, you guys just finish a CompTIA A+ and now think you are network engineers? Idiots. Overall, it's poor. £16 per device per month is an absolute rip off and someone at Auvik is smoking a lot of funny things. Stay away, save your money and use another product.
    Louis Johnson
    Louis Johnson

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • Teramind provides a user-centric security approach to monitor your employee's digital behavior. Our software streamlines employee data collection in order to identify suspicious activity, improve employee productivity, detect possible threats, monitor employee ... read more about Teramind

    Teramind is one of the best solutions and it provides us with a secure and efficient system reviewed by: David Zhang, CEO at Kate Backdrop
    Entry Level Price
    $3.97 Per Month
    Free Trial
    7 Days
    33% in Remote Monitoring & Management Software
    • Deployment Management
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Real-Time Alerts
    • Web Protection

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows
    • Mac

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 7 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $3.97 Per Month
  • Kaseya VSA was built to solve the problems that mean the most to you – delivering better service and improving your team’s efficiency. Explore VSA and we’re sure you’ll find the remote ... read more about Kaseya VSA

    Kaseya delivers patching as well as monitoring solutions reviewed by: David Light, Chief Development Officer at Landbrokermls
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    20% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • Patch Management
    • Remediation Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac

    Knowledge Base

    • Help Guides
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
  • Syxsense Manage lets users see and manage all endpoints inside and outside the network with coverage for all major operating systems and endpoints, including IoT devices. Syxsense provides users with a complete ... read more about Syxsense Manage

    Excellent Software for Patching, Automation, & Vulnerability Scanning reviewed by: Bryan Matthew
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    25% in Remote Monitoring & Management Software
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Web Protection

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
  • Getscreen.me is a cloud-based software providing remote access via a browser. Connecting via a link without installing additional programs and entering passwords increases connection speed. The software has integrations with Telegram, Google ... read more about Getscreen.me

    It is one of the most practical and browser-enabled remote desktop solutions reviewed by: Michael Maximoff, Co-Founder at Belkins
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    10% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Mobile Access
    • Real-Time Alerts
    • Web Protection

    INDUSTRIES

    • Accounting
    • Banking
    • Computer-network-security
    • Information-technology-services
    • Marketing-advertising
    • Telecommunications

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Chat
    • 24x7 Support

    Training

    • Documentation

    Knowledge Base

    • Agent
    • Personal Account
    • Connection

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial
      (Credit card required)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    INTEGRATED WITH

    • Telegram
    • Jira Service Desk
  • New Relic is the industry's largest and most comprehensive cloud-based observability platform built to help customers create more perfect software. The world's best software and DevOps teams rely on New Relic to ... read more about New Relic

    A robust service for monitoring your servers, but UX must be improved reviewed by: Yaniv Vararu at Wochit
    Entry Level Price
    Contact vendor
    Free Trial
    Available
    34% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • Mobile Access
    • Patch Management
    • Real-Time Alerts

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Quote Based
  • ConnectWise Manage is a PSA Tool Designed To Run Your As-a-Service Business. It creates a single flow of information from start to finish, keeping all team members in the loop. Improve customer ... read more about ConnectWise Manage

    Its not great for projects and CRM reviewed by: Gary Boyle, Owner at ANiMODUS
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    10% in Remote Monitoring & Management Software
    • Backup & Recovery
    • For MSPs
    • Mobile Access
    • Real-Time Alerts
    • Web Protection

    INDUSTRIES

    • Construction
    • Human-resources

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Specialties in IT management, Application & Server Management, Network Management, Virtualization Management, Log & Security Information Management, Storage Management, IT Alert & On-call Management, IT Help Desk, File Transfer, and Database Performance. ... read more about SolarWinds NPM

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Remediation Management
    • Web Protection

    INDUSTRIES

    • Computer-network-security
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Quote Based
  • With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able RMM.

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    25% in Remote Monitoring & Management Software
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Web Protection

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Quote Based
  • Pulseway is the easiest way to remotely monitor and control IT systems from any device enabling busy IT admins to fix issues on-the-go and be more productive.

    Entry Level Price
    $27 Per Month
    Free Trial
    14 Days
    20% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • IT Asset Management
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Remediation Management
    • Web Protection

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $27 Per Month
  • ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the ... read more about Itarian

    Entry Level Price
    Free version
    Free Trial
    Available
    20% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • Patch Management
    • Remediation Management

    INDUSTRIES

    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Quote Based
  • Action1 is a cloud-based RMM solution for enterprise IT professionals and MSPs alike. Start free trial: https://www.action1.com/signup.html Action1's Remote Monitoring and Management platform encompass core tools for remote IT management: Patch Management ... read more about Action1 Cloud Remote Monitoring and Management

    Entry Level Price
    $1 Per Month
    Free Trial
    14 Days
    25% in Remote Monitoring & Management Software
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Remediation Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Free

    AVAILABLE PACKAGES

    Standard
    $1 Per Month
  • ITarian has a fixed cost for each endpoint you manage on this platform. In order to achieve cost-neutrality, ITarian provide an app store where you have the option to buy a range ... read more about One.comodo

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • Incident Management
    • Multi-Channel Management
    • Real-Time Alerts
    • Remediation Management
    • Web Protection

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • Domotz is the premier Remote Monitoring and Management platform for IoT. We offer powerful network management software for MSP's, Integrators, Security Professionals, and Business Owners. Our award-winning platform has integrated features such ... read more about Domotz

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    33% in Remote Monitoring & Management Software
    • Backup & Recovery
    • For MSPs
    • Patch Management
    • Real-Time Alerts
    • Web Protection

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Monthly Payment
  • Remote monitoring and management (RMM) is an IT management software that gives IT professionals a “single pane of glass” visibility to all end-user devices on a network in real time, streamlining system ... read more about LogMeIn Central

    Entry Level Price
    $80.00 Per Month
    Free Trial
    14 Days
    100% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • Multi-Channel Management
    • Multi-Screen Support
    • Real-Time Alerts
    • Remediation Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $80.00 Per Month
  • Goverlan, Inc. is a leading provider of Remote IT Support solutions enabling innovative and simplified ways for sysadmins, helpdesk technicians, and engineers to manage users, systems, device, endpoints, Active Directory, software and ... read more about Goverlan

    Entry Level Price
    $29.00 Per Month
    Free Trial
    30 Days
    100% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • Incident Management
    • Multi-Screen Support
    • Real-Time Alerts
    • Remediation Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $29.00 Per Month
  • With real-time Monitoring and customizable Notifications, you can choose what issues are surfaced so you can quickly focus on identifying and fixing critical situations.Identify, diagnose, and fix issues – fast. Between comprehensive ... read more about Syncro

    Entry Level Price
    $129 Per Month
    Free Trial
    30 Days
    50% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • Real-Time Alerts
    • Remediation Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $129 Per Month
  • As the world’s leading provider of cloud-based software and technology solutions delivered by managed service providers (MSPs), Datto believes there is no limit to what small and medium businesses can achieve with ... read more about Datto

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    25% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • Mobile Access
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Remediation Management
    • Web Protection

    INDUSTRIES

    • Computer-network-security
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Email
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Quote Based
  • Opmantek develops enterprise-class, multi-award winning software that helps IT teams audit IT environments, detect faults, review current and historical network performance, and predict where future failures are likely to occur. The software ... read more about Opmantek

    Entry Level Price
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    50% in Remote Monitoring & Management Software
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    • Cloud Hosted
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    • Free

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    • Monthly Payment
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    $92 Per Month
    Free Trial
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    • USD ($)

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    Payment Frequency

    • Monthly Payment
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    Standard
    $92 Per Month
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    • Cloud Hosted
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    Pricing Type

    • Contact Vendor

    Free Version

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    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
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    • Blogs
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    Pricing Type

    • Flat Rate

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based
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    AVAILABLE PACKAGES

    Standard
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    • Deployment Management
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    • Real-Time Alerts
    • Web Protection

    LICENSING & DEPLOYMENT

    • Cloud Hosted
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    SUPPORT

    • Phone

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    • Help Guides
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    Pricing Type

    • Contact Vendor

    Free Version

    • No

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    • More than 30 days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based
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    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Blogs

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
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    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
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    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Web Protection

    LICENSING & DEPLOYMENT

    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
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    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based
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    • Free
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    Entry Level Price
    Free version
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    Available
    100% in Remote Monitoring & Management Software
    • Deployment Management
    • For MSPs
    • Network Monitoring
    • Real-Time Alerts
    • Web Protection

    LICENSING & DEPLOYMENT

    • Windows
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    Knowledge Base

    • Help Guides
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    Pricing Type

    • Free

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    • Quote Based
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    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    100% in Remote Monitoring & Management Software
    • Backup & Recovery
    • Deployment Management
    • For MSPs
    • IT Asset Management
    • Mobile Access
    • Network Monitoring
    • Patch Management
    • Real-Time Alerts
    • Remediation Management
    • Web Protection

    LICENSING & DEPLOYMENT

    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Annual Subscription
    • Quote Based
    • One-Time Payment
    • Free

Buyer’s Guide

Introduction to Buyer’s Guide for Remote Monitoring and Management Software

Today, businesses have expanded across geographies and have been adopting automated remote management of their network and systems. A software solution that can monitor network devices continuously and reduce downtime is the need of the hour Remote monitoring and management software is well equipped with the technology to ensure that businesses perform without any obstruction and at the same time reduces the I.T management costs. RMM software provides the flexibility to stay connected with the business from anywhere and at any time.  Business owners can remotely monitor and manage the entire IT system including client endpoints, workstations, networks, and computers from one single screen. Remote monitoring and management software is proving to be beneficial with its host of features that can support your IT infrastructure. 

Whether the remote monitoring and management software is used by an in-house I.T technician or by some MSPs, selecting the right RMM tool is crucial for efficiently managing the remote I.T system.

This buyer guide on remote monitoring and management software is designed to help business owners and MSPs to get a complete overview of the software.  This buyer guide discusses some important remote monitoring and management software topics such as features, cost, future trends, security, etc., which could help business owners to select the best remote monitoring and management software.

What Are the Challenges of Managing Remote I.T Management Systems With Traditional Methods?

Businesses can operate from various locations, and managing their I.T. system could be a daunting task. The conventional approach includes an in-house expert team to solve the issues and ensure everything works smoothly.  However, there are many issues with traditional methods that hamper the efficiency of the I.T. system and eventually affect the business operations. The following points cover some of the crucial challenges faced with traditional methods;

  • Time-consuming: In the traditional approach, sometimes the in-house team lacks the expertise to deal with issues and requires external help to solve the problems.  Generally, consulting someone from outside and resolving issues can be time-consuming and expensive. The expert needs to travel to the location and then analyze the issues; these could take longer to fix the problems and add costs to the company.
  • Lack of coordination: Organizations working remotely usually have to notify the administrator or head office about the issues, and based on the severity, they take action.  The conventional method for communicating these issues is not reliable and is often conveyed with a lack of details. It leaves room for error and sometimes delays in addressing the issue.
  • Increase I.T management costs: Managing the I.T. system demands hiring in-house technical experts and buying more resources.  With multiple sites or businesses to manage these costs could sky-rocket and increase the overall I.T. management costs.
  • Lack of transparency:  A part of I.T. management is also to see that there is no unauthorized access to the system or exploitation of compliances.  In the conventional method, they have to manually conduct the system check and see that everything is working normally.  With a manual system, there is always the risk of missing important details and leaving the system vulnerable to hackers.   

These are some common challenges that businesses have been facing by I.T. management systems remotely with the traditional approach. Remote monitoring and management software or RMM tools have been proving viable for managing I.T. systems remotely.

What Is Remote Monitoring and Management Software (RMM)?

Remote monitoring and management software or RMM software is a tool that remotely monitors, tracks, and manages client endpoints such as computers, IoT devices, networks, etc.  Remote monitoring and management software solutions are generally used by managed service providers (MSPs) to provide IT services to businesses that outsource their IT requirements.  Besides MSPs, the RMM software can also be used by individual business owners to support robust technical support to their clients.

Primarily, the RMM tool has two objectives,

  • Collect information from remote computers and their networks to analyze the issues.
  • Conduct various activities on the remote system for its smooth functioning and mitigate the issues encountered in the system.

RMM software can be activated through a small software footprint called an “agent.”  It can be installed on a computer, servers, mobile devices, workstations, etc.  Whenever a remote computer or system agent detects any issues in the system, it generates a ticket and sends it to the MSPs. The MSPs identify and resolve the issues without disturbing the regular operations.

Why Should Businesses Use Remote Monitoring And Management Software?

Businesses are not oriented in the same way as they used to do decades ago.  The wave of digitization has fast-paced business processes and enabled them to take complete control of their business regardless of the location.  This has become quite evident during the Covid breakout when organizations have to enforce WFH strategy in their process. Remote working has been helping companies to continue their work during the crisis and sustain in the tough time.

Remote monitoring and management software is one of the technological innovations that has been supporting businesses to supervise their assets or I.T. infrastructure from anywhere.  The software connects all the I.T. assets to a single interface and monitors them.  It keeps a watch on the systems’  performance as well as detects any abnormal activity in the system. It is essential for organizations to monitor their I.T. assets, especially when business is dispersed to various geographic locations.  RMM tool monitors all company-owned devices and assists the administrator in performing routine tasks such as software installation, software patching, and O.S. updates. It frees up the I.T. team to work on more critical issues.  Remote monitoring and management software also transmits real-time information and increases reaction time to mitigate any problems. 

Businesses often outsource their I.T. supports to MSPs (Managed Service Providers) when they don’t have enough in-house experts to deal with the technical issues or don’t have enough resources to manage them.  Remote monitoring and management software are beneficial to such MSPs in handling multiple I.T. systems for various clients. 

Businesses can use remote monitoring and management software to eliminate all the complexities associated with remote IT assets management, but they can derive more value through the software if users are acquainted with the benefits of remote monitoring and management software.

What Are the Benefits of Remote Monitoring And Management Software?

  • Identify defects in early stages:  Identifying defects in I.T. infrastructure on an early basis is critical for businesses to avert the system’s complete shutdown.  It can bring unnecessary financial loss to the business.
  • Save costs on-site visits: Remote monitoring and management tools can save expenses on-site visits.  Technicians do not have to visit the site and can attend to issues immediately.
  • Maximize system uptime:  The top remote monitoring and management tools maximize the system uptime.  The ability of the RMM software to identify defects early on and conduct proactive remote maintenance helps to increase the efficiency of the remote software.   
  • Real-time remote monitoring:  Real-time monitoring of remote I.T. systems could be of great value to organizations working in various geographic locations.  They can keep watch on all the activities regardless of their location from a single interface.  Even if the technicians don’t keep a continuous watch on the system, the automatic alert system quickly informs the administrator through alerts or notifications. The RMM software solutions are capable of detecting issues of any scale.
  • Increase the life of devices: Organizations have to bear the software and hardware maintenance costs regularly, especially if they are not exercising thorough maintenance work.  With the best remote I.T. monitoring and management tools, the technicians can have clear visibility of the devices’ health and schedule maintenance work accordingly.  It helps to increase the life of devices and reduces the costs of purchasing new software or hardware.
  • Automated patch management system:  Top remote monitoring and management tools know well to keep the I.T. system in shape.  They understand that all software solutions have different functions, and they have their challenges.  The remote I.T. monitoring and management tools come with a patch management system that automatically updates the system and suggests patches if there is any issue in the system.

Essential Features of Remote Monitoring And Management Software

  • Track and monitor unlimited endpoints
  • Automated device identification
  • Bandwidth analysis
  • Robust security features and data backup
  • Support desktop and mobile apps
  • Network topology mapping
  • Alerts and notifications
  • Data analytics
  • Live connect
  • Session latency oversight
  • Support multiple displays
  • Private remote control sessions
  • Patch management
  • Remediation management
  • Automated billing
  • Third-party tool integrations

What Are the Factors to Consider While Buying Remote Monitoring and Management Software?

  • Scalable: The top remote monitoring and management tools are scalable and allow for the addition of numerous endpoints as the business expands.  A scalable monitoring tool eliminates the hassle of approving and buying the new software. It also reduces the cost of setup and training staff.
  • Seamless integration: RMM software should enable seamless integration with other software, especially antivirus/antimalware solutions, to optimize security. It is also necessary for the system's quick recovery and better uptime.
  • Customization: The customization option could be a bonus in remote monitoring and management software.  For instance, users can customize the notifications and decide how frequently they can receive the notification or prioritize the notification for a particular issue. This can help users quickly take action on critical issues.
  • User experience: User experience is paramount for any software. Remote monitoring and management software involves many activities such as remediation management, patch management, automated device identification, screen sharing, etc. Sometimes users find it challenging to manage these processes, and it becomes more difficult if the system has a complex interface.  For smooth monitoring of the remote system, remote monitoring and management software must have a user-friendly interface.
  • Security features: Remote monitoring and management software can become an easy target for hackers as they transmit sensitive information over the web.  Users must verify with the software vendor about -the security layer for their remote monitoring and management software.
  • Technical support:  Remote monitoring and management software have to deal with complex features and require expert guidance to overcome technical glitches.  It is always advisable to choose a remote monitoring system with strong technical support.
  • Pricing:  As one of the prime factors that affect the buying decision, the pricing of Remote monitoring tools can vary based on features and pricing model.  Sometimes users do not need advanced features and can settle with a low-cost remote monitoring tool.  To avoid paying unnecessarily for extra features, the users should analyze their business requirements first and then finalize the software.  Also, users should check for hidden charges such as charges for upgrades, customization, and software implementation costs.

How Secure Is the Remote Monitoring and Management Software?

Remote monitoring and management software is completely secure to use and provides various security features to defend against any cyber-security threats.

The modern remote monitoring and management software are interlaced with security features with double factor authorization, data encryption, data backup, controlled access, etc. Besides that, real-time monitoring and notification systems inform users about unauthorized access or suspicious activity. Top remote monitoring tools allow users to monitor and record all security-related activities such as configuration changes, accesses, source consumption, errors, etc.  So whenever there is a breach in the system, it can be easily traced. The monitoring tools follow all the necessary compliance while accessing the third-party tool integration. It ensures that users are accessing a genuine third-party tool.  The remote monitoring tools update all the security-related patches automatically and perform vulnerability checks such as incorrect file permission, software configuration errors, and registry permission.

Remote monitoring solutions connect remote devices through a secure channel.  The entire communication between the app and the agent is encrypted. There are no loose ends in the remote monitoring software, and all the sensitive information is transmitted on secure channels (https). 

Modern remote monitoring solutions are well versed in addressing all the concerns of managing the remote I.T system. However, innovations in technology always enhance software performance, and organizations must tap on the future trends to get a better hold on their remote I.T system.

Future Trends In Remote Monitoring and Management Software

  • IoT-based remote monitoring system: IoT can capture a massive amount of data about the I.T. system or facility. It monitors every aspect of the system and transfers these data to the cloud, based on which technicians can analyze the situation.  There is a wide scope of IoT applications in remote monitoring, and in the future, there could be more emphasis to embed IoT with the remote monitoring system.
  • Immersive technologies (AR/VR): Remote monitoring and management can become efficient if technicians have clear visibility and details about the I.T. system. Immersive technology such as A.R. and V.R. allows the technician to see system faults in an enhanced form. It can speed up the process of identifying and fixing the issue in the system.
  • Artificial Intelligence: Artificial intelligence has made a big stride in technology evolution, and it has impressed almost all industries.  A.I. technology infused with remote monitoring systems can accelerate the identification and remediation of issues.  The improvisation in A.I. technology can further enhance their efficiency in suggesting the most viable solutions and monitoring the current status of the system. With predictive analytics, artificial intelligence can even predict unforeseeable situations and suggest solutions before it becomes critical.
  • Advanced Security: There is increasing pressure on organizations to enhance their security levels while monitoring remote systems.  Organizations are using advanced data encryption and data access control to safeguard their facilities. In the coming days, technology such as persistent VPNS and geofencing data can gain more attention to improving the security of the remote system.

What Is the Average Cost of Remote Monitoring and Management Software?

The average cost of remote monitoring and management software could be as low as $1/month and can go as high as $129/month or more. Many factors can influence the pricing of remote monitoring solutions, such as the feature, the number of users, setup, deployment, etc. Different software vendors follow different pricing models.  

  • Remote monitoring and management software for startups and small businesses: Small scale businesses and startups usually do not have access to enough customers and capital, so they usually invest in technology that does not affect their budget.  OptiTune is excellent remote monitoring and management software at $3/month.  The software offers all the essential features for remote monitoring and management software plus free technical support. It can be used on-premise or as a SaaS. If users are looking for a user activity monitoring system, then Teramind at $4/month is an ideal solution. It offers features such as real-time activity tracking, video capture, and playback. Both these tools provide a free trial. Other tools that qualify as the best remote monitoring and management software for small businesses and startups include MeshCommander, and Action 1 Cloud Remote Monitoring and Management.
  • Remote monitoring and management software for mid and large-scale businesses: Mid and large-scale businesses usually operate their business operation with large numbers of endpoints and networks.  It requires remote monitoring and management software that facilitates seamless real-time tracking of the I.T setup from anywhere. Pulseway RMM at $27/month is the best remote monitoring and management software for mid and large-scale businesses. It effortlessly monitors workstations, servers, and network devices. The other tool that stands out as an excellent alternative to Pulseway RMM is Itarian at $63.75. Itarian offers free remote monitoring software for up to 50 users. The software provides a comprehensive solution for remote monitoring and allows for tracking multiple clients and endpoints. Other remote monitoring and management tools that fall in the same slot include Solarwinds NPM, Naverisk, Kaseya VSA, Continuum, etc. There are also high-end remote monitoring and management tools that encompass all the advanced features and services in a single tool.  Syncro at $129, is one of the best premium range remote monitoring and management tools.  Users can try all the features with its free trial. Other tools that qualify as premium remote monitoring tools include LogMeIn Central and Atera.
  • Free and open source remote monitoring and management Software:  Free and open source remote monitoring software provides flexibility to customize the features for their better performance without bearing any software development costs. Due to its low cost and customized feature options, the free and open source remote monitoring software is the best solution for startups and small-scale businesses.

Why Refer to Goodfirms' List of Best Remote Monitoring & Management Software?

GoodFirms is rated as the finest review and rating platform for IT solutions.  It has been listing software solutions from different sectors and industries.  The GoodFirms’ team practices a stringent listing process to ensure that customers have access to genuine software solutions. Customers can find the right software solutions for their organization by filtering them on various parameters such as price, service, and features. The list of the best remote monitoring & management software can be the right place for you to pick the one that suits your business requirements.

Conclusion

Most organizations invest heavily in their I.T setup to streamline their business and reduce the costs of business operations. However, if their I.T setup is not monitored and maintained, it could reverse the scenario. The rising trend of remote work, as well as businesses operating in multiple locations, seeks remote access to the I.T system. Business organizations must have a complete watch on their remote I.T system to ensure that business continues its operations without any obstruction.  With an intelligent solution such as remote monitoring and management software, this becomes easy and helps to detect critical issues in a fraction of time. If your business is facing difficulties in managing the remote I.T system or you are one of those MSPs searching for the right remote monitoring tool, then do not miss to check the list of top remote monitoring and management software.

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