Solarwinds Service Desk Reviews & Pricing 2023

Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. SolarWinds Service Desk provides businesses of all sizes with an easy-to-use and affordable ITSM solution that can easily scale as your technology infrastructure and business needs evolve.

Screenshot & Video

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LICENSING & DEPLOYMENT

Proprietary
Cloud Hosted
Web-based
iPhone/iPad
Android
Windows
Mac
Linux

SUPPORT

Chat
Phone
24x7 Support

Training

In-person

Knowledge Base

Help Guides
Video Guides
Blogs
Webinars
Case Studies
Whitepapers
On-Site Training

Solarwinds Service Desk Core Features

License Management

Copy Protection
License Inventory
License Tracking
Node Locking
Node Management
Point & Click Authoring
Product Activation
Renewal Management
Trial License

IT Management

Asset Management
Audit Log
Capacity Management
Compliance Management
License Management
Maintenance Scheduling
Network Monitoring
Patch Management
Remote Access/Control
Workflow Automator

CMDB

Change Management
Configuration Management
Data Visualization
Helpdesk
Impact Management
Incident Management
IT Asset Management
License Management
Performance Monitoring
Relationship Mapping
User Portal

Incident Management

Alerts/Notifications
Audit Trail
Corrective Actions
Incident Reporting
Ticket Management

Service Desk

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Problem Management
Reports
Self Service Portal
SLA Management

ITSM

Asset Management
Configuration Management
Customization and Flexibility
Incident Management
IT Release Management
Reporting and Analytics
Security and Compliance
Self-Service Portal
Service Level Management

Solarwinds Service Desk Pricing

Pricing Type

Flat Rate

Preferred Currency

USD ($)

Free Version

Payment Frequency

Monthly Payment

Vendor pricing page Get Free Trial

30 Days Trial

Plans & Packages

Standard

$19 Per Month

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