Overview
SolarWinds
Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. SolarWinds Service Desk provides businesses of all sizes with an easy-to-use and affordable ITSM solution that can easily scale as your technology infrastructure and business needs evolve.
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Core Features
License Management Features
  • Copy Protection
  • License Inventory
  • License Tracking
  • Node Locking
  • Node Management
  • Point & Click Authoring
  • Product Activation
  • Renewal Management
  • Trial License
IT Management Features
  • Asset Management
  • Audit Log
  • Capacity Management
  • Compliance Management
  • License Management
  • Maintenance Scheduling
  • Network Monitoring
  • Patch Management
  • Remote Access/Control
  • Workflow Automator
CMDB Features
  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Impact Management
  • Incident Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • User Portal
Incident Management Features
  • Alerts/Notifications
  • Audit Trail
  • Corrective Actions
  • Incident Reporting
  • Ticket Management
Service Desk Features
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Reports
  • Self Service Portal
  • SLA Management
Pricing
Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment
Vendor pricing page
30 Days Trial
Plans & Packages
Standard
$19 Per Month
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
  • On-Site Training
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