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Best ITSM Software

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Rankings updated: Jul 31, 2026
41 Software

List of Top IT Service Management (ITSM) Software

  • Wrike

    4.025 ReviewsVerified

    Wrike is a versatile and comprehensive project management software for small, medium, and large enterprises. Fully-featured project management system gives project leaders centralized control over the project with exclusive features like project ... read more about Wrike

    Wrike Reviews

    Wrike helps us stay on top of things as well as checking progress throughout the dayreviewed by: Dinesh Pandian, Co-founder at Lenders.fi
    Entry Level Price
    $9.80 Per Month
    Free Trial
    14 Days
    Pricing Type
    Per User
    5% in ITSM Software
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  • Zendesk Support

    4.516 ReviewsVerified

    Zendesk is a powerful and flexible customer service software and engagement platform that scale to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk ... read more about Zendesk Support

    Zendesk Support Reviews

    Zendesk's intuitive design makes it easy for our team to navigatereviewed by: Joosep Seitam, Co-founder and Chief Content Strategist at Adsellr
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
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    5% in ITSM Software
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  • ALVAO IT Service Management

    5.05 ReviewsVerified

    ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in ... read more about ALVAO IT Service Management

    ALVAO IT Service Management Reviews

    The best ticketing toolreviewed by: Tomáš Vokoun
    Entry Level Price
    $36 Per Month
    Free Trial
    30 Days
    Pricing Type
    Per User
    33% in ITSM Software
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  • ManageEngine ServiceDesk Plus

    4.54 ReviewsVerified

    ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure ... read more about ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus Reviews

    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.reviewed by: Sarah Carlson
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    20% in ITSM Software
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  • NinjaOne

    4.33 ReviewsVerified

    NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. ... read more about NinjaOne

    NinjaOne Reviews

    NinjaOne provides a comprehensive insight into all of our IT assetsreviewed by: Ryan Lei, Founder at PadPCB
    Entry Level Price
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    Free Trial
    14 Days
    Pricing Type
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    5% in ITSM Software
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  • EZO AssetSonar

    4.03 ReviewsVerified

    EZO AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, ... read more about EZO AssetSonar

    EZO AssetSonar Reviews

    A Complete cloud based platform that gives us control over all of our asset frameworksreviewed by: Simon Brisk, Founder at Click Intelligence
    Entry Level Price
    Contact vendor
    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    25% in ITSM Software
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  • TOPdesk

    5.01 Review

    TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service ... read more about TOPdesk

    TOPdesk Review

    Topdesk more and more tool for all tasks reviewed by: Wil Kuijpers
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    20% in ITSM Software
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  • Velixa.ai

    5.01 Review

    Velixa.ai is an ITSM platform that combines Agentic AI and Conversational AI to modernize IT service delivery. Acting as a Virtual Assistant for IT, it autonomously triages, resolves, and escalates tickets using ... read more about Velixa.ai

    Velixa.ai Review

    Velixa.ai AI-Driven Insights Made Easyreviewed by: Sam clark, Manager at Bluebixhealth
    Entry Level Price
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    Free Trial
    Available
    Pricing Type
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    40% in ITSM Software
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  • Jira Service Management

    4.01 Review

    Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management ... read more about Jira Service Management

    Jira Service Management Review

    It Offers configurable workflows in addition to various automation choicesreviewed by: Keith Eneix, President at Fannit
    Entry Level Price
    $47 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    10% in ITSM Software
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  • SysAid

    SysAid next-gen ITSM software: a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowering organizations to deliver exceptional service – automagically. This delights employees with a reliable, easily accessible, and incredibly convenient service experience. Frees up admins so they can focus on more strategic tasks. And ... read more about SysAid

    Entry Level Price
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    Free Trial
    30 Days
    Pricing Type
    Per User
    10% in ITSM Software
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  • TeamDynamix

    TeamDynamix cloud-based IT Service Management and Project Portfolio Management software is built for Higher Education, K-12, State & Local Government, and Healthcare. With an integrated Service Management and Project Portfolio Management platform that goes beyond IT, organizations can align, collaborate, and simplify work management processes throughout all departments.

    Entry Level Price
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    Free Trial
    N/A
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    25% in ITSM Software
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  • Splashtop Remote Support

    Splashtop Remote Support software is Cost-effective and powerful endpoint monitoring and management solution for MSPs and IT Professionals. One unique feature of Splashtop Remote Support is its Guest Access feature. This feature allows users to grant temporary access to their devices to other users. This can be a great way to provide support to customers or employees without having to ... read more about Splashtop Remote Support

    Entry Level Price
    $3 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    33% in ITSM Software
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  • Itarian

    ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the latest patches plus more than 400 third party applications. Our ticketing system is free for unlimited administrators and collects and manages all customer support interactions from different platforms, ... read more about Itarian

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    10% in ITSM Software
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  • Solarwinds Service Desk

    Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. SolarWinds Service Desk provides businesses of all sizes with an easy-to-use ... read more about Solarwinds Service Desk

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    15% in ITSM Software
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  • Vivantio

    Vivantio is for all service teams looking to scale beyond simple ticketing, our highly configurable solutions deliver enterprise service management, without breaking the bank. Great service reaches well beyond your organization’s help desk: it permeates every department of entire organizations and can mean the difference between reaching and exceeding goals and coming up short. With the Vivantio Platform, we provide ... read more about Vivantio

    Entry Level Price
    $42 Per Month
    Free Trial
    N/A
    Pricing Type
    Per User
    25% in ITSM Software
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  • ServiceWise

    ServiceWise is a completely customizable internal helpdesk and IT Service Management (ITSM) solution. ServiceWise focuses on providing the highest level of service to your customers. Introducing the all-new LiveSync feature, customers can now chat live with support or request a meeting in a single click. No matter whether you are a 15-person or 5,000-person support organization, ServiceWise is a powerful ... read more about ServiceWise

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    40% in ITSM Software
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  • InvGate Service Desk

    InvGate Service Desk allows your IT teams to work smarter, not harder. Improve business agility and customer satisfaction, with a self-service portal and knowledge base capabilities. Automate your workflows to match tickets to the best solver and keep the consistent responses to repeating issues. Gain visibility of all tickets and your team’s work with customizable dashboards and reports. InvGate Service ... read more about InvGate Service Desk

    Entry Level Price
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    Free Trial
    30 Days
    Pricing Type
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    25% in ITSM Software
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  • Squadcast

    Squadcast Deliver and scales super-reliable services with one platform for all your Reliability workflows. Squadcast is a Modern Incident Response with Intuitive Actionable Alerting and On-Call. Practice Site Reliability Engineering (SRE) through better Incident Management to proactively respond, resolve, and learn from every incident. Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices ... read more about Squadcast

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    40% in ITSM Software
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  • CloudFabrix

    CloudFabrix Software is a an application analytics & intelligence company that provides cross-layer and cross-domain application operations insights irrespective of underlying technology stacks to meet the desired business and operational outcomes. CloudFabrix helps customers with consistent and guaranteed delivery of application performance and agility from business and operations point of view. CloudFabrix allows enterprises to holistically transform and govern many ... read more about CloudFabrix

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    20% in ITSM Software
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  • ServiceNow

    ServiceNow Transforms your business with digital IT workflows. Modernize your operations to optimize productivity, cost, and resilience with a single platform for IT. Maximize your investment with ServiceNow Impact. Realize value faster with experts on demand, premium support, and preventive tools to guide your digital transformation.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    20% in ITSM Software
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  • BMC Helix Remedyforce

    BMC Remedyforce is built on Salesforce.com—the world's most widely used cloud platform—to deliver complete IT service management functionality with the secure social, mobile, and collaborative capabilities users expect. Intuitive administration and configuration keeps you focused on delivering business value. Seamless upgrades ensure you get the most value from your Remedyforce investment. Personalized self-service gives users new access to service offerings. ... read more about BMC Helix Remedyforce

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in ITSM Software
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  • Alloy Software

    Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management ... read more about Alloy Software

    Entry Level Price
    $19 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    10% in ITSM Software
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  • Track-It

    Track-IT Help Desk Software with Endpoint Management. Manage emails from users, tickets, change requests, purchase requests, and IT assets all in one place. At the heart of Track-It! is the Help Desk, which provides you with a 360-degree view of your incidents, problems, and change requests. Track-It! helps you automate and streamline your IT support processes so that you can ... read more about Track-It

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    25% in ITSM Software
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  • HaloITSM

    HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members ... read more about HaloITSM

    Entry Level Price
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    Free Trial
    30 Days
    Pricing Type
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    25% in ITSM Software
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  • 4me

    4me is the Complete Service Management Platform. Built for the world’s most demanding enterprises. 4me combines ITSM with ESM and SIAM capabilities, enabling all internal departments, such as IT, HR, and Facilities, as well as externally managed service providers, to work seamlessly with each other. Easy to configure, even for small service providers. 4me is the first enterprise service management ... read more about 4me

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    40% in ITSM Software
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  • Micro Focus

    Micro Focus brings critical technologies to OpenText, including new categories of AI & Analytics, Application Development & Delivery, Application Modernization, and Digital Operations Management. They greatly complement OpenText’s proven market leadership in Content Services, Business Network, Digital Experience and Cyber Security. With our combined capabilities, we will help customers gain an information advantage and accelerate their digital transformation.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in ITSM Software
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  • Aisera

    Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions ... read more about Aisera

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    15% in ITSM Software
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  • BMC Helix ITSM

    BMC Helix ITSM is industry-leading, next-gen service management that transforms the best-practice ITSM principles you’ve come to appreciate from Remedy to provide unprecedented ROI on your choice of cloud. BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Predictive service management through auto-classification, assignment, and routing of incidents. Embedded multi-cloud capabilities ... read more about BMC Helix ITSM

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in ITSM Software
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  • Motadata ServiceOps

    Motadata ServiceOps is an AI-enabled Platform that Empowers IT Organizations to Rapidly Adopt Changes Across People, Processes, and Technology. Accelerate Digital Transformation with Intelligent Service Management. A Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    100% in ITSM Software
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  • CloudEagle.ai

    CloudEagle.ai strengthens IT Service Management (ITSM) by helping IT teams automate SaaS access, improve request management, and maintain better visibility across applications and identities. As organizations adopt hundreds of SaaS tools, managing access requests, onboarding workflows, and application governance becomes increasingly complex. CloudEagle integrates with ITSM platforms, identity providers, HR systems, and collaboration tools to streamline service workflows. Through these ... read more about CloudEagle.ai

    Entry Level Price
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    Free Trial
    15 Days
    Pricing Type
    Flat Rate
    20% in ITSM Software
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  • DiliGenie

    Streamline incident, service request, change, and problem management effortlessly. Incident Management - Integrated incident Management tool for quicker resolutions. Problem Management - Manage the problem lifecycle with Root cause analysis. Project Management - Manage Projects, associated tasks, resources and timelines.

    Entry Level Price
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    Free Trial
    N/A
    Pricing Type
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    50% in ITSM Software
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  • SoftExpert Suite

    SoftExpert IT Service Management (ITSM) offers a comprehensive solution for optimizing the delivery of IT services across your organization. The platform provides tools for incident management, service request handling, change management, and problem resolution, ensuring that IT teams can respond efficiently to user needs. With built-in automation features, SoftExpert ITSM reduces manual effort, improves response times, and minimizes service disruptions. ... read more about SoftExpert Suite

    Entry Level Price
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    Free Trial
    N/A
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    3% in ITSM Software
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  • Hewlett Packard Enterprise

    Deliver a cloud experience on-premises, built on advanced intelligent IT automation to accelerate deployments and simplify lifecycle management, increasing predictable performance and freeing up staff time. AIOps is artificial intelligence for infrastructure that automates IT operations by using machine learning to manage, modernize, and optimize the IT environment. HPE InfoSight, the industry’s leading cloud-based predictive analytics platform, harnesses the collective ... read more about Hewlett Packard Enterprise

    Entry Level Price
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    Free Trial
    N/A
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    50% in ITSM Software
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  • Digitate

    ignio™ AIOps - Map business applications and the underlying infrastructure to identify the root cause of a problem and perform autonomous remedial actions - ignio™ AI. WorkloadManagement - Minimize time needed for planning and operational activities with risk assessment, preventive recommendations & prediction of future batch job impacts with over 90% accuracy to reduce SLA violations. - ignio™ AI.ERPOps - ... read more about Digitate

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    N/A
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    50% in ITSM Software
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  • Moogsoft

    Moogsoft is an AIOps incident management platform for engineering teams responsible for maintaining high availability. In the face of increasing telemetry data, systems, and tools, our machine learning algorithms help automate noise reduction, correlation, and data classification across your incident workflow so you can get to root cause and remediation faster. Founded in 2012, Moogsoft has more than 200 customers ... read more about Moogsoft

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    50% in ITSM Software
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FeatureWrike4.0Zendesk Support4.5ALVAO IT Service Management5.0ManageEngine ServiceDesk Plus4.5NinjaOne4.3EZO AssetSonar4.0TOPdesk5.0Velixa.ai5.0
All features (13 features)
Asset Management
Change Management
Configuration Management
Customization and Flexibility
Incident Management
IT Release Management
Knowledge Management
Problem Management
Reporting and Analytics
Security and Compliance
Self-Service Portal
Service Level Management
AI Features
Total supportedout of 13 features9/137/1312/139/139/139/137/1313/13
Full supportNot supported
Feature scores: supported = 1, not supported = 0

What the matrix tells you

Which ITSM Software products lead on features, and where the rest fall short.

Feature-count leaders

Velixa.ai leads with 13 of 13 features supported.

  • Velixa.ai13 / 13
  • ALVAO IT Service Management12 / 13
  • Motadata ServiceOps12 / 13
  • SoftExpert Suite12 / 13
  • Codenica ITSM + ITAM12 / 13

Most features (6-10)

Solid all-rounders just behind the leaders - strong picks if a top choice does not fit your budget or stack.

  • Track-It11 / 13
  • Itarian10 / 13
  • DiliGenie10 / 13
  • DGlide10 / 13
  • Wrike9 / 13

Watch-outs - missing table stakes

These products support the fewest features - confirm they cover your must-haves before shortlisting.

  • ABCproxy1 / 13
  • Splashtop Remote Support6 / 13
  • SysAid6 / 13
  • ZIF AIOPS7 / 13
  • Moogsoft7 / 13

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