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IT Help Desk Software and Asset Management

Track-IT Help Desk Software with Endpoint Management. Manage emails from users, tickets, change requests, purchase requests, and IT assets all in one place. At the heart of Track-It! is the Help Desk, which provides you with a 360-degree view of your incidents, problems, and change requests. Track-It! helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end-users more quickly than ever before. But Track-It! is more than just help desk software. It is a single platform that solves all the IT management needs of your business.
BMC Software
1980
United States
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
Support
  • Phone
  • 24x7 Support
Training
  • In-person
Knowledge Base
  • Help Guides
  • Blogs

Track-It Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Service Desk Feature
  • Change Management
  • Incident Management
  • IT Asset Management
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management
Focus of IT Asset Management Feature
  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Supplier Management
Focus of ITSM Feature
  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Knowledge Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

Track-It Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page Get Free Trial

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