BMC Software
Track-It! 2020 is the latest in a long line of releases, each one taking the concept of what an IT help desk can achieve to the next level. With Track-It! 2020 we’ve once again delivered a powerful suite of integrated IT management features at an affordable price. At the heart of Track-It! is the Help Desk, which provides you with a 360-degree view of your incidents, problems, and change requests. Track-It! helps you automate and streamline your IT support processes so that you can respond and deliver resolutions to end-users more quickly than ever before. But Track-It! is more than just help desk software. It is a single platform that solves all the IT management needs of your business.
Core Features
Help Desk Features
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Multilingual
  • SLA
  • Ticketing Management
Service Desk Features
  • Change Management
  • Incident Management
  • IT Asset Management
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Self Service Portal
  • SLA Management
IT Asset Management Features
  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Supplier Management
Pricing Type
Contact Vendor
Free Version
Payment Frequency
Quote Based
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Phone
Knowledge Base
  • Help Guides
  • Blogs
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