BMC Helix ITSM

Application workflow orchestration as a service.

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BMC Helix ITSM is industry-leading, next-gen service management that transforms the best-practice ITSM principles you’ve come to appreciate from Remedy to provide unprecedented ROI on your choice of cloud. BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Predictive service management through auto-classification, assignment, and routing of incidents. Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers.

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LICENSING & DEPLOYMENT

Proprietary
Cloud Hosted
Web-based
Windows

SUPPORT

Phone
24x7 Support

Training

In-person

Knowledge Base

Help Guide

BMC Helix ITSM Core Features

ITSM

Asset Management
Change Management
Configuration Management
Customization and Flexibility
IT Release Management
Reporting and Analytics
Security and Compliance
Self-Service Portal
Service Level Management

BMC Helix ITSM Pricing

Pricing Type

Contact Vendor

Preferred Currency

USD ($)

Free Version

Payment Frequency

Monthly Payment
Quote Based

Vendor pricing page

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