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BMC Helix ITSM

Write a Review|Unclaimed profile
United States HQFounded 1980

Deployment

Web-basedWindows

Overview

About BMC Helix ITSM

BMC Helix ITSM is industry-leading, next-gen service management that transforms the best-practice ITSM principles you’ve come to appreciate from Remedy to provide unprecedented ROI on your choice of cloud. BMC Helix ITSM is a powerful, people-centric solution that exploits emerging technologies such as AI and machine learning. Predictive service management through auto-classification, assignment, and routing of incidents. Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers.

At a glance

Software information

Industries served, licensing and the support BMC Helix ITSM provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Quote Based
  • Free version

Support

  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

  • Help Guide
Languages (1)
English
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Capabilities

BMC Helix ITSM features

The full feature set, grouped by module.

ITSM Software

  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

Plans

BMC Helix ITSM pricing

Free Version
Yes
Payment Frequency
Monthly Payment, Quote Based
Preferred Currency
USD ($)
Vendor pricing page

Media

Screenshots & video

BMC Helix ITSM screenshot

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