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ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
- Whitepapers
ManageEngine ServiceDesk Plus Core Features
- Analytics & Reporting
- Customer Review
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Change Management
- Configuration Management
- Data Visualization
- Helpdesk
- Incident Management
- Performance Monitoring
- User Portal
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Knowledge Base
- Remote Control
- SLA Management
- Alerts/Notifications
- Audit Trail
- Incident Reporting
- Task Management
- Ticket Management
ManageEngine ServiceDesk Plus Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Vendor pricing page
-
30 Days Trial
Plans & Packages
Standard
$10.00 Per Month
ManageEngine ServiceDesk Plus Reviews
Sarah Carlson
Posted on Jan 09, 2023
ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
Integrations
Switched from
Review Summary
So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
Which features have you used in ManageEngine ServiceDesk Plus?
Help Desk Software
How long have you used ManageEngine ServiceDesk Plus?
8 Months
How frequently you use ManageEngine ServiceDesk Plus?
Daily
What do you like the most about ManageEngine ServiceDesk Plus?
It is a very useful and clean UI.
Full-featured and assets management and control.
It is a flexible, capable system.
What do you like the least about ManageEngine ServiceDesk Plus?
Never had any problem since I’ve used it.
Daniela Rocio Carrasco Cayambe
Posted on Dec 08, 2022
While it\'s a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
Switched from
Review Summary
ManageEngine ServiceDesk In addition to is an unlimited assistance work area stage that keeps the ITSM guideline for IT cycle and change the executives. The ITSM factor implies it's centered around being an inner assistance work area worked by IT experts. In any case, since the last time we explored it, ManageEngine has furnished ServiceDesk In addition to with new highlights around issue and ticket the executives and outsider application combinations. Every one of this makes it a serious item in the event that IT help the board is your concentration, however some confounding evaluating and a couple of revealing shortcomings keep it only somewhat behind our ITSM Editors' Decision grant champs, HaloITSM and Vivantio.
Which features have you used in ManageEngine ServiceDesk Plus?
Help Desk Software
How long have you used ManageEngine ServiceDesk Plus?
1 Years
How frequently you use ManageEngine ServiceDesk Plus?
Weekly
What do you like the most about ManageEngine ServiceDesk Plus?
Tight reconciliation with other ManageEngine and Zoho items, and Full help for ITSM best practices
Simulated intelligence based self-administration gateway to respond to normal inquiries
What do you like the least about ManageEngine ServiceDesk Plus?
Some high level examination and artificial intelligence driven includes just accessible at the top valuing level
Valuing to some degree befuddling because of additional charges for explicit highlights
Interface focused on IT experts, not beginners. Its a little bit difficult
Tom Parker, at B Riley Financial
Posted on Mar 17, 2020
ManageEngine to the Rescue
Review Summary
ManageEngine ServiceDesk has been very helpful for assert inventory, help desk ticketing, and change management.
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