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Your IT help desk software

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
Zoho Corp
2002
United States
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Phone
  • 24x7 Support
Training
  • In-person
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers

Media

ManageEngine ServiceDesk Plus video
ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customer Review
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of CMDB Feature
  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Incident Management
  • Performance Monitoring
  • User Portal
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Remote Control
  • SLA Management
Focus of MSP Feature
  • Dashboard
  • Help Desk
  • Issue Management
  • Patch Management
  • Remote Access
  • Script Library
Focus of Incident Management Feature
  • Alerts/Notifications
  • Audit Trail
  • Incident Reporting
  • Task Management
  • Ticket Management
Focus of ITSM Feature
  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Knowledge Management
  • Reporting and Analytics
  • Security and Compliance
  • Service Level Management

ManageEngine ServiceDesk Plus Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Standard
$10.00 Per Month

ManageEngine ServiceDesk Plus Reviews

4
Total Reviews
4.5/5
Overall Rating
0
Recent Reviews

What Users Say

Powerful platform
Janine Walton
Janine Walton, Senior Accounting Manager at Worldwide Express
While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
Daniela Rocio Carrasco Cayambe
Daniela Rocio Carrasco Cayambe
ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
Sarah Carlson
Sarah Carlson
ManageEngine to the Rescue
Tom Parker
Tom Parker, Support Desk Analyst III at B Riley Financial

What Users Like The Most

  • It is a very useful and clean UI.
  • Full-featured and assets management and control.
  • It is a flexible, capable system.

What Users Like The Least

  • Never had any problem since I’ve used it.
  • There is nothing to dilike in this app

ManageEngine ServiceDesk Plus Reviews

4.54 Reviews
Write a Review
Janine Walton

Powerful platform

ManageEngine ServiceDesk Plus has completely transformed the way it provides services. The asset management module is incredibly detailed and user-friendly. Moreover, reporting tools are powerful, providing clear insights into team performance.

What was the project name that you have worked with ManageEngine ServiceDesk Plus?

Help Desk Software

How long have you used ManageEngine ServiceDesk Plus?

2 Years

How frequently you use ManageEngine ServiceDesk Plus?

Weekly

How do you find pricing of ManageEngine ServiceDesk Plus?

mid-tier

What do you like the most about ManageEngine ServiceDesk Plus?

I appreciate the consistent updates and feature improvements from ManageEngine. The mobile app is a huge bonus, where I can manage tickets on the go.

What do you like the least about ManageEngine ServiceDesk Plus?

There is nothing to dilike in this app

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Sarah Carlson

ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.

So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.

What was the project name that you have worked with ManageEngine ServiceDesk Plus?

Help Desk Software

How long have you used ManageEngine ServiceDesk Plus?

8 Months

How frequently you use ManageEngine ServiceDesk Plus?

Daily

What do you like the most about ManageEngine ServiceDesk Plus?

It is a very useful and clean UI.

Full-featured and assets management and control.

It is a flexible, capable system.

What do you like the least about ManageEngine ServiceDesk Plus?

Never had any problem since I’ve used it.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Zoho Assist
Zoho Analytics

Switched from

Freshservice
Daniela Rocio Carrasco Cayambe

While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage

ManageEngine ServiceDesk In addition to is an unlimited assistance work area stage that keeps the ITSM guideline for IT cycle and change the executives. The ITSM factor implies it's centered around being an inner assistance work area worked by IT experts. In any case, since the last time we explored it, ManageEngine has furnished ServiceDesk In addition to with new highlights around issue and ticket the executives and outsider application combinations. Every one of this makes it a serious item in the event that IT help the board is your concentration, however some confounding evaluating and a couple of revealing shortcomings keep it only somewhat behind our ITSM Editors' Decision grant champs, HaloITSM and Vivantio.

What was the project name that you have worked with ManageEngine ServiceDesk Plus?

Help Desk Software

How long have you used ManageEngine ServiceDesk Plus?

1 Years

How frequently you use ManageEngine ServiceDesk Plus?

Weekly

What do you like the most about ManageEngine ServiceDesk Plus?

Tight reconciliation with other ManageEngine and Zoho items, and Full help for ITSM best practices

Simulated intelligence based self-administration gateway to respond to normal inquiries

What do you like the least about ManageEngine ServiceDesk Plus?

Some high level examination and artificial intelligence driven includes just accessible at the top valuing level

Valuing to some degree befuddling because of additional charges for explicit highlights

Interface focused on IT experts, not beginners. Its a little bit difficult

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

CRM.io
Tom Parker

ManageEngine to the Rescue

ManageEngine ServiceDesk has been very helpful for assert inventory, help desk ticketing, and change management.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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