CMDB Software

Explore the best CMDB Software to effortlessly store the configuration records and make information easily accessible. 

Any business organization planning to adopt the ITIL (Information Technology Infrastructure Library) framework to align the IT services needs to implement configuration management. The configuration management database is regarded as the backbone of ITIL practices. Ideally, investing in CMDB software can help you to store and track configuration details of the hardware and software components with ease. 

What is CMDB Software?

Configuration Management Database Software (CMDB)  is an advanced tool that easily stores configuration information of both hardware and software components within an organization. The configuration items may include software and hardware systems, information on individual assets, facilities, and more. An organization can gain greater visibility into the technology infrastructure and analyze its relation to one another. 

CMDB tools play a pivotal role in efficiently managing IT inventory and software licensing. It further helps to calculate the ROI (Return on Investment) and tracks the IT metrics. The tool also standardizes options to change control. 

What is the Purpose of Configuration Management Database?

The configuration database management database is one of the integral parts of ITIL that allows companies to track their asset status, including the software, systems, products, and other facilities. CMDB also plays a critical role in establishing a relationship between all assets. 

The purpose of CMDB is to manage and maintain the information that helps to reconstruct assets. Several organizations are also choosing this vital tool to analyze the impact and root cause or understand the changes in configuration management. 

CMDB software aims to establish and maintain the consistency of IT assets that includes the software and the hardware components, its functional and physical attributes, and its requirements and operational details throughout its life.  

How to Select the Best Configuration Management Database Software?

There are many factors required to consider a CMDB system for your organization, but ultimately, it all starts with the purpose itself. If you evaluate a product without understanding your organizational requirements and the features that can match, no matter how well you perform your search, it won’t fetch the right result. It is critical that you select the best Configuration Management Database software. With considerable upfront market research, GoodFirms recommends you a list of top CMDB tools, along with their features, deployment options, pricing, user reviews, etc., that can help you to pick the right tool.

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List of The CMDB Tools | Best Configuration Management Software

  • ManageEngine ServiceDesk Plus

    Built to supercharge your IT help desk software.
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    ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    "ManageEngine to the Rescue"
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Entry Level Price
    $10.00 per Month
    Free Trial
    30 days
    20%

    Category Focus

    CMDB Software
  • Freshservice

    IT service desk that's actually simple.
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    Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Simplify the service environment so that key information and workflows are available at the read... learn more about Freshservice

    Entry Level Price
    $19 per Month
    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • SysAid

    IT Service Automation - Get IT Done
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    SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going s... learn more about SysAid

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    16%

    Category Focus

    CMDB Software
  • Solarwinds Service Desk

    A Service Desk Built Just For You.
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    Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. SolarWinds Service Desk provides businesses of all sizes an easy to... learn more about Solarwinds Service Desk

    Entry Level Price
    $19 per Month
    Free Trial
    30 days
    20%

    Category Focus

    CMDB Software
  • Zenoss

    Application-Centric Network Monitoring & Analytics
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    We're on a mission to provide organizations throughout the GalaxZ with Software-Defined IT Operations™ and are hiring the best of the best to join in that effort. Zenoss works with the world's largest organizations to ensure their IT services and applications are always on. As the leader in Software-Defined IT Operations™, Zenoss develops software that builds comprehensive real-time models of ... learn more about Zenoss

    Entry Level Price
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    Free Trial
    N/A
    33%

    Category Focus

    CMDB Software
  • GLPI

    IT Management – With The Power of Freedom
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    GLPI is an incredible ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge, and allow you to gain legitimate control over your company’s IT budget, and expenses.... learn more about GLPI

    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    CMDB Software
  • Cherwell

    Make Work Flow—From Anywhere
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    Accelerate IT responsiveness, ensure business continuity, and keep employees engaged and productive—no matter where they’re working. Build custom applications using our extensible platform. From logistics to analytics and beyond, Cherwell is a blank canvas for improving service delivery. Evolve your service environment and improve processes with greater speed and fewer disruptions. Our transpa... learn more about Cherwell

    Entry Level Price
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    Free Trial
    N/A
    33%

    Category Focus

    CMDB Software
  • ServiceNow

    Create plans, request and assign staff to specific tasks, and track
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    ServiceNow Resource Management helps project and resource managers create plans, request staffing for projects, and assign people to specific tasks. ... learn more about ServiceNow

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    CMDB Software
  • Apteriks

    Take control over your network assets and IP addresses without any investments
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    Apteriks offers hosted IP Address Management (IPAM) software, which is currently being expanded into CMDB space. Apteriks is built as a turn-key IPAM solution for companies that would like to take better control over IT infrastructure with minimum efforts. Apteriks is a cloud-based Software as a Service (SaaS) portal offering services and tools for Network Management. Its offers two products - IP ... learn more about Apteriks

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • vScope

    vScope helps IT departments visualize key information for those who need it most.
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    vScope helps IT departments visualize key information for those who need it most. vScope is an asset management platform that enables IT professionals to do more with less. Based on the industry-leading network discovery, vScope offers something to every role in the team.... learn more about vScope

    Entry Level Price
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    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • ITOP

    ITOP: ITIL for everyone.
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    iTop is the central element to build a solution that covers all customer environments while protecting the confidentiality necessary for each organization. iTop is at the heart of the operational activities of the service centers. By constituting a repository shared by all the teams, iTop allows you to propose offers that can be personalized for each client.... learn more about ITOP

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • CMS

    Pointel Configuration Management Solution.
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    Pointel Configuration Management Solution (CMS) is easy to use, thin-client application which provides you with complete control over your Genesys configuration environment. CMS instantly highlights changes made to the Genesys configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore and alerting capabilities. Pointel CMS captures all of the changes within... learn more about CMS

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • DATAGERRY

    Every IT environment is different, which is why individuality is a top priority at DATAGERRY.
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    DATAGERRY is an openSource CMDB & Asset Management solution, which completely leaves the definition of a data model to the user. DATAGERRY enables you to flexibly and individually manage all kinds of object types. For additions or changes that you make in DATAGERRY, you have the option of automatically transferring them to other external systems. Any number of external systems can be connected via... learn more about DATAGERRY

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • i-doit pro

    Your IT documentation becomes a full-fledged CMDB (Configuration Management Database).
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    i-doit enables you to display the relationships between all recorded components. The dynamic relationship model is integrated in the basic system. Your IT documentation becomes a full-fledged CMDB (Configuration Management Database) that conforms to ITIL best practices. You can also use the flexible system to map more specific relationships between components that deviate from the standard. If you... learn more about i-doit pro

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    100%

    Category Focus

    CMDB Software
  • Versio.io

    Asset & Configuration repository.
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    The Solution configuration management database (CMDB) enables you to import, manage and evaluate configuration items (CI) and their relations. This allows you to successfully implement the service support and service delivery modules of the IT infrastructure library (ITIL). The imported CIs from Dynatrace and other third-party systems can be individually supplemented with company-specific data, su... learn more about Versio.io

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • BMC Helix CMDB

    BMC Helix CMDB software that allows to create best-of-breed reference data store.
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    BMC Helix CMDB (formerly BMC Atrium) consolidates landscape and service information from multiple sources into a single representation to help businesses make better decisions. The key selling points for this tool are its scalability, adaptability through an industry-standard data model, powerful data quality and integrity models, and range of visualizations from simple CI view to impact simulatio... learn more about BMC Helix CMDB

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • Amazon Config

    Record and evaluate configurations of your AWS resources.
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    AWS Config is a service that enables you to assess, audit, and evaluate the configurations of your AWS resources. Config continuously monitors and records your AWS resource configurations and allows you to automate the evaluation of recorded configurations against desired configurations. With Config, you can review changes in configurations and relationships between AWS resources, dive into detail... learn more about Amazon Config

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • Universal CMDB

    Build a CMDB that discovers and maps hybrid IT assets.
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    Micro Focus Universal CMDB is designed specifically for hybrid IT environments, giving you real-time monitoring and control with multi-cloud discovery. With discovery powered by machine learning, the software recognizes software licenses and continuously improves software asset management. And with a built-in configuration management, the Universal CMDB makes it easy to see if change requests are ... learn more about Universal CMDB

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • Device42

    The easy, automatic, and affordable data center management solution.
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    Device42’s CMDB provides a single source of truth within your organization. This gives you a clear view into your IT ecosystem to identify, manage, and verify all configuration items (CI) in your environment. Device42’s CMDB provides a single source of truth within your organization. This gives you a clear view into your IT ecosystem to identify, manage, and verify all configuration items (CI)... learn more about Device42

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • Virima

    IT automation made simple.
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    VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of... learn more about Virima

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • Nlyte DCIM

    Improve Data Center Efficiency & Management.
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    DCIM integrated as a component of, or complement to, ITSM and BMS systems create an end-to-end DCSM solution, which is the end game for organization looking to optimize their data centers and build an efficient and reliable foundation for service delivery. ... learn more about Nlyte DCIM

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    CMDB Software
  • Valuemation

    Valuemation as a Cloud-based Solution (SaaS).
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    If you opt to use Valuemation from the cloud, we provide you with an extremely powerful, flexible and scalable SaaS solution. It offers you maximum flexibility coupled with great cost control. If you require your service management solution soon, it may make sense to start with a SaaS solution. If required, you can switch later to an on-premise installation. ... learn more about Valuemation

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • Canfigure

    Canfigure is an IT Service Management solution with incredible flexibility.
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    Canfigure is an IT Service Management solution with incredible flexibility. Canfigure is designed for scalability. We believe in keeping it simple with easily self-deployable, cost effective standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding you user base at a pace that suits you.... learn more about Canfigure

    Entry Level Price
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    Free Trial
    N/A
    33%

    Category Focus

    CMDB Software
  • VIZOR

    IT Asset Management & ITIL Service Desk Software.
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    ITIL Certified ITAM and ITSM solution that reduces costs, improves processes and centralizes information. Gain visibility of all details related to your IT assets including inventory data, supplier information, related documentation and employee allocations. Easily manage IT purchases, agreements, maintenance contracts and the complete lifecycle of your assets.... learn more about VIZOR

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    CMDB Software
  • DeployHub

    DeployHub is a SaaS based microservice configuration management solution.
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    DeployHub is a SaaS based microservice configuration management solution that allows you to catalog, share and independently deploy microservices across multiple applications. DeployHub helps you migrate to microservices by providing you a method of cataloging and tracking shareable services. DeployHub versions microservice configurations tracking the logical view of the applications that consume ... learn more about DeployHub

    Entry Level Price
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    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • Alloy Navigator

    Discover IT assets and keep your CMDB up to date.
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    Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inv... learn more about Alloy Navigator

    Entry Level Price
    $19 per Month
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • NetZoom

    Next Generation DCIM Software + Service Desk.
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    NetZoom DCIM Solutions focuses on providing software solutions for data center professionals helping them to model, monitor, manage, access and control Physical, Virtual and Cloud IT Infrastructure, along with Facility Infrastructure to create the source of truth with an emphasis on capacity analysis and optimizing power, space and cooling to achieve increased server utilization, virtualization an... learn more about NetZoom

    Entry Level Price
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    Free Trial
    N/A
    20%

    Category Focus

    CMDB Software
  • NetBrain

    The Platform for Just in Time Automation.
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    NetBrain Technologies is a software company based in the United States that was founded in 2004 and offers a software product called NetBrain. NetBrain offers training via documentation, live online, webinars, and in person sessions. NetBrain is IT management software, and includes features such as color codes / icons, compliance management, device auto discovery, hierarchical mapping, Location-Ba... learn more about NetBrain

    Entry Level Price
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    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • ChangeGear

    EFFECTIVELY MANAGE YOUR IT ASSETS AND RESOURCES.
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    ChangeGear is a service desk solution that is fast to implement, easy to manage, and delivers a quick return on your investment. A flexible platform that works either on-premise or in the cloud. ChangeGear Service Desk is based on an ITIL best practices framework and has been designed to be a complete solution with all the components your team needs, right out-of-the box. Our platform is designed ... learn more about ChangeGear

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    CMDB Software
  • HaloITSM

    Everything you need for IT – all in one place
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    HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. HaloITSM allows organizations to link new incidents with existing requests and share potential solu... learn more about HaloITSM

    Entry Level Price
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    Free Trial
    30 days
    25%

    Category Focus

    CMDB Software
  • InvGate Insight

    A unified view of your asssets inventory
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    InvGate Insight provides you with the tools to create a unified inventory of all network-connected IT assets, including physical, virtual, and cloud assets on the same platform. Insight is available both as a cloud service or as an on premise installation. Its capabilities include a CMDB builder, health monitoring through smart tags, IT security and compliance, contract management, and many othe... learn more about InvGate Insight

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    50%

    Category Focus

    CMDB Software
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Frequently Asked Questions

  • How Does a CMDB Software Work?

    The configuration management database software stores configuration data and other components of the software and hardware systems of an organization. The tools enable companies to achieve 100% data accuracy. The software works as a commonplace that all IT professionals can access with ease. The data is received from variable sources, and CMDB software provides a comprehensive picture of the IT ecosystem. 

    The data import tools discover the configuration items and populate them with CMDB tools. You can even audit the CMDB data manually. You can access all information consistently after the data gets loaded in the CMDB.

  • How is CMDB System Different from IT Asset Management Software?

    Configuration management database system focuses on storing all CI-based information in one place, while IT asset management software helps to manage assets throughout the lifecycle. Also, CMDB deals with managing the configuration items, synced with change management. ITAM on the other hand deals with managing the financial assets and synced with procurement management. 

  • How Do I Implement CMDB System Successfully?

    You need to follow the following steps-

    1. First, create a governance policy and framework.
    2. Define the roles and responsibilities of the configuration manager, database administrators, owners, database developers, etc. 
    3. You need to identify and determine the usage of the CMDB. 
    4. Decide the kind of data you want to store in CMDB. 
    5. Understand and analyze the available tools to support the CMDB system
    6. It is critical to know the data repositories. 
    7. Determine CI categorization and naming scheme

  • What are the Key Features of CMDB Software?

    • The change management feature allows making changes in IT infrastructure using the standard processes.
    • Configuration management helps to create an exact configuration of IT assets depending on the designs. 
    • Asset management will enable you to manage and track IT inventory and assets. 
    • Track and organize the number of licenses with license management.
    • The CMDB  tools scan the networks to carry out predefined activities.
    • With the incident management feature, you can get notified if any server is down instantly.  
    • Manage the asset knowledge systematically to create value and strategic requirements.

  • How to Choose the Best CMDB Tool?

    If you want to choose and implement the best CMDB software, you have to consider a few vital aspects such as features and functions. Indeed, price is a critical criterion as various models include both free versions and subscription-based tools. 

    Also, the selection of a CMDB  solution depends on business size and specific requirements. But do not forget to check the reviews of the configuration management database software to know which system will fit your business needs.

  • What is the Cost of CMDB Software?

    Different factors determine the cost of configuration management database tools. For example, you can look for open source CMDB software such as i-doit pro and ITOP. If you are searching for free versions, you can choose GLPI.  There are a few affordable options, including ManageEngine ServiceDesk Plus, starting at $10 per month with a 30-day free trial period. The Solarwinds Service Desk begins at $19 with a month free trial period. 

    In case you want to exceed your budget estimate a little bit, you can select Freshservice at $29 per month with a 3-week free trial period. Apart from the freemium and premium configuration management database software, you can also find a number of free and open source CMDB tools.