Overview
HaloITSM
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
Media
Core Features
IT Asset Management Features
  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Maintenance Management
  • Requisition Management
  • Supplier Management
IT Management Features
  • Asset Management
  • Audit Log
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • License Management
  • Maintenance Scheduling
  • Network Monitoring
  • Patch Management
  • Remote Access/Control
  • Workflow Automator
CMDB Features
  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Impact Management
  • Incident Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • User Portal
Knowledge Management Features
  • Access Control
  • Collaboration
  • Discussion Boards
  • Knowledge Base Management
  • Search/Filter
  • Self Service Portal
Pricing
Pricing Type
Contact Vendor
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
30 Days Trial
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Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Infographics
  • Case Studies
  • Whitepapers
  • On-Site Training