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Everything you need for IT all in one place.

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
HaloITSM
1994
United Kingdom
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
  • 24x7 Support
Training
  • In-person
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Infographics
  • Case Studies
  • Whitepapers
  • On-Site Training

Media

HaloITSM

HaloITSM Core Features

Focus of IT Asset Management Feature
  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Maintenance Management
  • Requisition Management
  • Supplier Management
Focus of IT Management Feature
  • Asset Management
  • Audit Log
  • Capacity Management
  • Compliance Management
  • Inventory Management
  • License Management
  • Maintenance Scheduling
  • Network Monitoring
  • Patch Management
  • Remote Access/Control
  • Reporting & Analytics
  • Workflow Automator
Focus of CMDB Feature
  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Impact Management
  • Incident Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • User Portal
Focus of ITSM Feature
  • Asset Management
  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Knowledge Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

HaloITSM Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page

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HaloITSM Integration