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Right-Size Your IT Service Management

Freshservice, a product of Freshworks Inc., (NASDAQ: FRSH) provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity. For more information visit http://www.freshservice.com/utm_source=goodfirms&utm_campaign=freshservice-profile&utm_medium=cpc
Freshworks
2010
United States
  • Education-management
  • Financial-services
  • Hospital-health-care
  • Information-technology-services
4 Industries
  • English
1 Language
Industries
  • Education-management
  • Financial-services
  • Hospital-health-care
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
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  • 24x7 Support
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Freshservice Core Features

Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management
Focus of CMDB Feature
  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Impact Management
  • Incident Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • User Portal
Focus of IT Asset Management Feature
  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
Focus of Incident Management Feature
  • Alerts/Notifications
  • Audit Trail
  • Corrective Actions
  • Incident Reporting
  • Root-Cause Diagnosis
  • Task Management
  • Ticket Management
Focus of ITSM Feature
  • Asset Management
  • Change Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Reporting and Analytics
  • Service Level Management
Focus of IT Management Feature
  • Asset Management
  • Audit Log
  • Compliance Management
  • Maintenance Scheduling
  • Patch Management
  • Remote Access/Control
  • Reporting & Analytics
  • Workflow Automator

Freshservice Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • Available Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page Get Free Trial
Plans & Packages
Starter
$19 Per Month
The prices shown here are based on a monthly subscription.
Growth
$49 Per Month
The prices shown here are based on a monthly subscription.
Pro
$59 Per Month
The prices shown here are based on a monthly subscription.
Enterprise
$119 Per Month
The prices shown here are based on a monthly subscription.

Freshservice Reviews

4.5 2 Reviews
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Steve Pagson

You can keep track of your gear, software, contracts, and more with the help of Freshservice

We FirstPier use Freshservice. Location, creator, creation date, and asset category can all be used to organize the assets. Assets may be monitored in real-time, and their development timeline can be viewed easily. You can keep track of your gear, software, contracts, and more with the help of Freshservice, an electronic asset management tool. Asset administration, Reports on demand or at a set time, Management of Emergencies, Many different tongues, Controlling licenses and Legalities of Contracts and Project Administration re some of its features.

How frequently you use Freshservice?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Jabez Reuben

Freshservice allows us to track both the IT and Non- IT assets and It is the best choice

The asset tracking software that I use for my agency The Blueprints is Freshservice. It lets us track both the IT and Non- IT assets like contracts, hardware, software, etc. It has features for auto-discovery of new resources, powerful configuration management, and enhanced impact analysis. To date, we have not faced any issues with the software.

How frequently you use Freshservice?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Freshservice Resources

Supercharge your service desk with Gamification
IT Leaders Guide to Creating a Robust Digital Workplace