Freshservice

Right-Size Your IT Service Management

4.5 2 Reviews
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Freshservice, a product of Freshworks Inc., (NASDAQ: FRSH) provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management —empowering businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and productivity. For more information visit

http://www.freshservice.com/utm_source=goodfirms&utm_campaign=freshservice-profile&utm_medium=cpc
Freshworks
2010
United States
4 Industries
1 Language

Screenshot & Video

1/6

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar

Knowledge Base

  • Help Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
  • E-books

Freshservice Core Features

Service Desk

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

CMDB

  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Impact Management
  • Incident Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • User Portal

IT Asset Management

  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management

Incident Management

  • Alerts/Notifications
  • Audit Trail
  • Corrective Actions
  • Incident Reporting
  • Root-Cause Diagnosis
  • Task Management
  • Ticket Management

ITSM

  • Asset Management
  • Change Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Reporting and Analytics
  • Service Level Management

Freshservice Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • Yes

Payment Frequency

  • Monthly Payment
  • Annual Subscription
Vendor pricing page
  • Available Trial

Plans & Packages

Starter
$19 Per Year
Growth
$49 Per Year
Pro
$95 Per Year
Enterprise
$119 Per Year

Freshservice Reviews

4.5 2 Reviews
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Steve Pagson

You can keep track of your gear, software, contracts, and more with the help of Freshservice

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  • Features
  • Customer Support
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Review Summary

We FirstPier use Freshservice. Location, creator, creation date, and asset category can all be used to organize the assets. Assets may be monitored in real-time, and their development timeline can be viewed easily. You can keep track of your gear, software, contracts, and more with the help of Freshservice, an electronic asset management tool. Asset administration, Reports on demand or at a set time, Management of Emergencies, Many different tongues, Controlling licenses and Legalities of Contracts and Project Administration re some of its features.

How frequently you use Freshservice?

Daily

Jabez Reuben

Freshservice allows us to track both the IT and Non- IT assets and It is the best choice

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  • Ease of Use
  • Features
  • Customer Support
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Review Summary

The asset tracking software that I use for my agency The Blueprints is Freshservice. It lets us track both the IT and Non- IT assets like contracts, hardware, software, etc. It has features for auto-discovery of new resources, powerful configuration management, and enhanced impact analysis. To date, we have not faced any issues with the software.

How frequently you use Freshservice?

Daily

Resources

The Internet of Things : Things Matter Now

Supercharge your service desk with Gamification
View eBook
IT Leaders Guide to Creating a Robust Digital Workplace
View eBook
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