Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI. Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud. Simplify the service environment so that key information and workflows are available at the ready.

Core Features
Service Desk Features
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management
CMDB Features
  • Change Management
  • Configuration Management
  • Data Visualization
  • Helpdesk
  • Incident Management
  • License Management
  • Relationship Mapping
  • User Portal
Pricing Type
Flat Rate
Free Version
Payment Frequency
Monthly Payment, Annual Subscription, Free
Plans & Packages
$19 Per Month
Customer Reviews
4.0 (1 Reviews)

Freshservice allows us to track both the IT and Non- IT assets and It is the best choice

Jabez Reuben
2 months ago

The asset tracking software that I use for my agency The Blueprints is Freshservice. It lets us track both the IT and Non- IT assets like contracts, hardware, software, etc. It has features for auto-discovery of new resources, powerful configuration management, and enhanced impact analysis. To date, we have not faced any issues with the software.

  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
9 User Score
User Recommendation Score
Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Blogs
  • Webinars
  • Case Studies
  • Whitepapers
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