Incident Management Software

Looking for Incident Management Software? Here is a list of 100+ best incident management software compiled exclusively by GoodFirms. This simple, user-friendly listing will assist IT service companies or IT professionals select the most suitable incident management tools to track, detect, record, and report incidents or issues in IT operations.  GoodFirms' top incident tracking software listing will enable you to easily compare software products, check their features, pricing, and read the client reviews of each of the listed incident management solutions. This updated list will help you pick the best incident management software for your business.

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List of The Best Incident Management System with Reviews.

  • Jira

    The #1 software development tool used by agile teams.
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    Jira Software is built for every member of your software team to plan, track, and release great software. Improve your workflow with world-class integrations so that your team can do its best work. Gain peace of mind with enterprise-grade solutions tailor-made to secure and scale Jira Software across your entire organization. ... learn more about Jira

    "Software code within it excellent"
    allan trambouze, Consultant senior en technologie de l'information at Cofomo Québec
    Entry Level Price
    Free version
    Free Trial
    Available
    12%

    Category Focus

    Incident Management Software
  • ManageEngine ServiceDesk Plus

    Built to supercharge your IT help desk software.
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    ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    "ManageEngine to the Rescue"
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Entry Level Price
    $10.00 per Month
    Free Trial
    30 days
    20%

    Category Focus

    Incident Management Software
  • TOPdesk

    Better support, happy customers
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    TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform. Spend less time registering tickets and more time delivering the best service possible. Thanks to our integrations and open API, you c... learn more about TOPdesk

    "Topdesk more and more tool for all tasks "
    Wil Kuijpers
    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    50%

    Category Focus

    Incident Management Software
  • Datadog

    Modern monitoring & analytics
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    Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience. ... learn more about Datadog

    Entry Level Price
    $15.00 per Month
    Free Trial
    14 days
    25%

    Category Focus

    Incident Management Software
  • Onspring

    AUDIT MANAGEMENT SOFTWARE THAT WORKS FOR YOU.
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    Onspring promotes efficiency, transparency, and control across your internal audit process. Our cloud-based software helps you plan strategically, deliver tactically and elevate the performance of your IA department. With Onspring’s internal audit management solution, you can: Align audit plans with your organization’s most significant risks and objectives, Manage work papers, findings, review... learn more about Onspring

    Entry Level Price
    $175 per Month
    Free Trial
    N/A
    12%

    Category Focus

    Incident Management Software
  • AlertMedia

    Use AlertMedia to keep your people safe, informed, and connected.
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    AlertMedia is changing mass notification into useful communication. When a message is urgent or important, AlertMedia helps people understand the situation, get the word out, and control the message with two-way communication. ... learn more about AlertMedia

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • Everbridge

    In critical situations speed matters, simplicity matters and reliability matters.
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    Everbridge is the global leader in critical event management and enterprise safety applications that automate and accelerate an organization’s operational response to critical events in order to keep people safe and businesses running faster.... learn more about Everbridge

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • Regroup

    Powerful During Emergencies, Useful Every Day
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    Regroup is an award-winning provider of critical and non-critical communication solutions, serving millions of users throughout the world.Our cloud-based, SaaS communications platform allows clients to easily reach their target audience — both nationally and globally — through all major communication channels and devices. ... learn more about Regroup

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • AlertFind

    Safeguard Your Organization With An Emergency Notification System
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    When disaster strikes, will you be able to communicate? AlertFind delivers communications you need during emergencies and unplanned disruptions via email, landline, mobile phone, and text message.AlertFind’s emergency notification system enables you to instantly reach every employee to alert them of immediate threats, provide them with critical information and receive key updates in real time. ... learn more about AlertFind

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • Preparis

    When the unexpected strikes and your operations are down
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    In the wake of the unexpected, we make resilience simple by providing the expertise and resources your organization needs to recover quickly.Our work gives us an intimate and unparalleled view of threats disrupting businesses. In our last three years of recovery data, here are the common causes of business interruptions. ... learn more about Preparis

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • WebEOC

    Critical Event Management Technology
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    WebEOC scales for customers of any size. With proven capabilities across a wide range of agencies and organizations in varied industries, Juvare’s open API delivers ultimate flexibility to adapt WebEOC to any need. Seamless integration is also possible with most third-party systems. ... learn more about WebEOC

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • iAuditor

    We take care of your compliance, so you can take care of your people.
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    iAuditor is an inspection app used to empower your workers in the field. Combined with the web platform, iAuditor provides visibility and insights to help raise safety and quality standards across an organization. Your team can collect consistent data, standardize operations, send reports, identify failed areas and get problems resolved.... learn more about iAuditor

    Entry Level Price
    Free version
    Free Trial
    Available
    16%

    Category Focus

    Incident Management Software
  • Solarwinds Service Desk

    A Service Desk Built Just For You.
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    Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. SolarWinds Service Desk provides businesses of all sizes an easy to... learn more about Solarwinds Service Desk

    Entry Level Price
    $19 per Month
    Free Trial
    30 days
    20%

    Category Focus

    Incident Management Software
  • Intelex Platform

    Optimize business performance, enable regulatory compliance, and streamline ISO initiatives.
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    The most powerful EHSQ platform on the market, it provides a robust and secure backbone to the Intelex system and the core management functionality upon which all Intelex solutions are built. It uses preformatted and custom reports, graphs and scorecards for at-a-glance on all aspects of your program performance.... learn more about Intelex Platform

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    20%

    Category Focus

    Incident Management Software
  • LogicManager ERM

    Build a better tomorrow.
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    LogicManager's ERM software empowers organizations to uphold their reputation, anticipate what's ahead, and improve business performance through strong governance.... learn more about LogicManager ERM

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Incident Management Software
  • MetricStream

    MetricStream presents The Known Unknowns 2020 GRC - Perils and Opportunities
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    MetricStream, the independent market leader in enterprise and cloud applications for Governance, Risk, Compliance (GRC) and Quality Management, makes GRC simple. MetricStream apps improve business performance by strengthening risk management, corporate governance, regulatory compliance, vendor governance, and quality management for hundreds of thousands of users in dozens of industries, including ... learn more about MetricStream

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • Integrum

    integrum is the most comprehensive risk, compliance and business optimisation platform.
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    integrum software is a proven and trusted, globally deployed integrated management system for Quality, Health Safety Environment, Risk & Compliance and Business Optimization.Importantly we also offer a fully integrated world-class, business intelligence reporting system.integrum is ideal for today’s mobile workforce, able to work off-line and in remote locations with Windows based devices. ... learn more about Integrum

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • Panopta

    Infrastructure Monitoring for Cloud, On-Premise and Hybrid Environments
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    Panopta is changing the way businesses monitor their network, servers, and applications with our advanced infrastructure monitoring platform.The rapid emergence of hybrid infrastructure environments has put a significant strain on operations teams; managing multiple tools leads to increased diagnostic delay and increased costs. Panopta centralizes your public/private monitoring, alerting, and repo... learn more about Panopta

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    25%

    Category Focus

    Incident Management Software
  • A1 Enterprise

    Robust, User-Friendly & Intelligent. Beyond Software.
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    A1 Tracker is to solve many of the problems we see customers facing with other off-the-shelf products, which are costly and limited to meet unique business requirements. One such problem is integrating other systems with core systems, such as HR, ERP, and manufacturing. A1 Tracker dealt with this problem face on by design a dashboard system capable of reporting on multiple & external data sources,... learn more about A1 Enterprise

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Incident Management Software
  • Lumiform

    INSPECTING HAS NEVER BEEN EASIER
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    Lumiform is a highly intuitive and extremely powerful App for all quality and safety inspections and audits. It replaces your paper-based systems and enables you to improve your quality and safety and also save time and money. ... learn more about Lumiform

    Entry Level Price
    Free version
    Free Trial
    Available
    25%

    Category Focus

    Incident Management Software
  • Mint Service Desk is a tool that contains the functionality of service desk and asset management all in one. Designed to help businesses monitor, track and exchange information about resources with external and internal users. It enables manage incidents using task prioritization, categorization and escalation. It offers features such as ownership history, scan scheduling, notifications, ticket m... learn more about Mint Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Incident Management Software
  • Squadcast

    Experience the journey from On-Call to SRE Measurably Optimize Reliability
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    Modern Incident Response with Intuitive Actionable Alerting and On-Call. Practice Site Reliability Engineering (SRE) through better Incident Management to proactively respond, resolve, and learn from every incident. Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximise service reliability, accelerate innovation velocity and del... learn more about Squadcast

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    Incident Management Software
  • Form

    Powering Enterprise Form Solutions
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    At Form.com, we believe the secret of living is giving! We are committed to serve and add value to our customers, colleagues, and those in need. Whether going the extra mile for our customers or providing a helping hand the less fortunate, our core principles don't change. We aim to be of service.... learn more about Form

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    14%

    Category Focus

    Incident Management Software
  • CQ

    Technology that unifies people to simplify your response.
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    CQ is leading the rethink of current practices to help accelerate awareness, amplify collaboration and simplify coordination to successfully resolve critical events. A cloud-based online emergency mass notification tool that unifies people to simplify your response to a critical event. From welfare checks to mass notification, CQ helps organisations connect instantly with their people via multiple... learn more about CQ

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • ViClarity

    Risk, Compliance & Auditing Made Easy
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    ViClarity is an innovative platform that allows you to track and manage all of your audit, risk and compliance in one system. The ViClarity solution is fully configurable meaning you can build your own checklists from your existing Excel documents or manual risk registers. You can also choose from our many pre-populated templates which are mapped directly back to regulatory templates and edit thes... learn more about ViClarity

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    14%

    Category Focus

    Incident Management Software
  • Enterprise Alert

    Avoid unexpected downtime of your most critical systems
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    Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, con... learn more about Enterprise Alert

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • Rezolve.ai

    Your AI-Powered Service Desk Within Microsoft Teams
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    Autonomous Level 1 employee support delivered in seconds is the promise of Rezolve.ai. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills – Rezolve.ai platform is redefining and reimagining how employees get serviced. Upgrade your service desk's capabilities from just tracking, monitoring or managing to Auto-r... learn more about Rezolve.ai

    Entry Level Price
    Contact Vendor
    Free Trial
    15 days
    50%

    Category Focus

    Incident Management Software
  • Deepser

    Service Desk Software to improve your business
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    Deepser is a complete solution to manage your support requests, your daily activities and your organisational processes. Deepser is a software house that develops, produces and sell innovative products and services with high technological value. Its main product is Deepser, an IT service management software. Deepser is an innovative and intuitive ITSM solution, with an interactive web interface. ... learn more about Deepser

    Entry Level Price
    Contact Vendor
    Free Trial
    7 days
    25%

    Category Focus

    Incident Management Software
  • Lighthouse HSE

    A complete safety management system.
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    Health, Safety, and Environment software that connects your safety management system from the field to the boardroom. Enter, access, and report HSE data in real-time. Lighthouse is simple to use, customize, and afford. Use online with any device and offline with our native iOS and Android apps. Use our out-of-the-box templates or configure them to fit your specific requirements.... learn more about Lighthouse HSE

    Entry Level Price
    $300 per Month
    Free Trial
    N/A
    33%

    Category Focus

    Incident Management Software
  • ProcessMAP

    Your One Stop Solution For End-to-End Health & Safety Needs.
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    ProcessMAP's EHS software solution empowers organizations to streamline Environmental, Health, and Safety (EHS) and Risk related processes and manage associated risks. It establishes company-wide consistency and provides real-time insight to optimize the overall EHS & Risk performance. Streamline processes and manage associated risks with the most integrated suite of Health & Safety software solut... learn more about ProcessMAP

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Incident Management Software
  • ITRAK 365

    Gain visibility, control risk and improve performance across your organization.
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    Organizations everywhere are challenged to provide processes and tools to maintain safe work environments. ITRAK 365 manages increasingly stringent compliance challenges with a suite of technological tools specifically tailored to the safety industry. Organizations can assemble and configure ITRAK 365 to reflect their specific safety business processes. Those processes are then extended to first-l... learn more about ITRAK 365

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Incident Management Software
  • Camms.Risk

    Redefine the way your organisation pursues opportunity and manages risk.
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    Camms.Risk is an out-of-the-box and industry-recognized EHS software solution that enables organizations to meet and manage their regulatory compliance, corporate sustainability data and activities to reduce risk and addresses unforeseen events. Cloud-based and ISO 3100:2009 & COSO framework compliant, Camms.Risk features a simple user interface, pre-configured risk, incident & hazard management t... learn more about Camms.Risk

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • Safety Dashboard

    SIMPLE & EFFECTIVE SHEQ TOOLBOX.
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    Easy reporting of incidents, near misses, audits, complaints, inspections, observations, and other registrations. Including workflow management, KPI dashboarding. With Safety Dashboard employees show where errors occur in your process. You can see at a glance what needs to be done to prevent incidents and where actions need to be taken. This makes it a simple and effective SHEQ management dashboar... learn more about Safety Dashboard

    Entry Level Price
    $19 per Month
    Free Trial
    14 days
    50%

    Category Focus

    Incident Management Software
  • SAI360

    A compliance and risk experts.
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    SAI Global's EHS software was developed to support an organization's key EHS & Sustainability (EHS&S) business processes, providing a framework for managing EHS&S performance. One of the most flexible offerings in the market, it provides your key decision-makers with the information they need for taking positive, proactive steps to mitigate EHS&S risks enterprise-wide. Our solution includes over 2... learn more about SAI360

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Incident Management Software
  • VisiumKMS

    START TURNING COMPLEXITY INTO CLARITY.
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    VisiumKMS EHS, Quality, and Operational Risk Management software solutions are designed with over two decades of industry best practices. Our easy to use, multi-purpose platform empowers organizations to improve HSE performance, manage changes, assess risks, ensure quality and compliance, and streamline business processes - all from one seamless package. The term EHS (Environment, Health, and Safe... learn more about VisiumKMS

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • Sphera

    Meet Daily and Strategic EHS&S Goals with End-to-End Risk Management.
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    Connect more information and insights across your enterprise with Sphera’s innovative, integrated risk management platform. EHS&S professionals can simplify compliance obligations and optimize performance across the enterprise with Sphera’s responsive, configurable, and intuitive cloud-based platform built on deep domain and industry expertise. Industry operators striving for Operational Excel... learn more about Sphera

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • Adashi Systems

    We Develop Solutions for First Responders Worldwide
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    Adashi provides public safety software to 1,500+ emergency services organizations around the world. Our complete public safety platform gives agencies the tools to staff, respond to, and manage critical incidents safely and efficiently. Our products are specifically designed for the distinct requirements of the public safety industry. We give first responders technology that adapts to their needs... learn more about Adashi Systems

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Incident Management Software
  • AndSafety

    Simplify registration, communication and follow-up in construction, maintenance and service work.
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    Mobile and web app to inspect locations or work, analyse trends, and follow up actions. Saves effort to execute your Safety, Environmental, Quality and Technical inspections, create reports and follow up actions. Define your own checklists and ensure your workforce executes the inspections according procedures and regulations. Add incident and Observation management to view the integral Safety & Q... learn more about AndSafety

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • CoBRA

    COBRA is Your Emergency Management Solution
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    COBRA will provide your organization with the emergency management tools to prepare for then effectively manage any crisis at the tactical, command and strategic level. COBRA can help with: situational awareness, rapid alerting, mapping with live sensor & drone integration, multi-user logs, reports & asset tracking, emergency plan access, Ability to Survive and Operate (ATSO) Module, damage asses... learn more about CoBRA

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Incident Management Software
  • Ecesis

    SIMPLIFIES COMPLIANCE WITH ENVIRONMENTAL AND SAFETY REQUIREMENTS.
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    A customizable environmental data management system that includes modules for waste, air, water, and weather data management and tracking. Manage and track your requirements for permit or non-permit. Track contacts, regulations, due dates, and costs. Use built-in tools such as automated reminders, containment calculators, mobile inspections, incident reporting apps to improve efficiency. Proactive... learn more about Ecesis

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Incident Management Software
  • Incident Management Software

    SAVING LIVES. PROTECTING PROPERTY.
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    Mission Manager’s cloud-based incident management software tool has supported more than 7,000 missions since 2011, including search-and-rescue (SAR) operations; natural disasters / large scale emergencies; tactical missions including warrant service, evidence/suspect searches and active shooters; training exercises and drills; large public events including parades, marathons and sporting events... learn more about Incident Management Software

    Entry Level Price
    Contact Vendor
    Free Trial
    30 days
    33%

    Category Focus

    Incident Management Software
  • Engage EHS

    Engage your entire workforce in health and safety.
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    We're helping health and safety teams to integrate their safety processes into one secure location and provide instant oversight of their data to enable proactive safety initiatives that help reduce risk in your organization. Engage EHS is designed and built by safety professionals with ease-of-use always at the forefront allowing everyone across your organization to simply engage in health and sa... learn more about Engage EHS

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    33%

    Category Focus

    Incident Management Software
  • Donesafe

    A smart health and safety management system everyone can use.
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    Prevent, predict, and reduce worker injury and claims. Donesafe helps companies achieve safer and more fulfilling workplaces all around the world. Our team has created the world’s most intuitive cloud-based EHS safety management software that transforms safety culture and drives worker participation and leadership. Through innovative, low-cost mobile-first products we make it easy and accessible... learn more about Donesafe

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    20%

    Category Focus

    Incident Management Software
  • Facility - Pazo

    Across all the multi-site facilities you operate by making maintenance teams more productive.
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    PAZO is a retail task management software used by thousands of retailers for better visibility across their outlets, smoother internal communication, accomplish daily routine activities & streamline their operations. Empower your employees with a platform that helps in automating the daily operations and allows your employees to focus on customers. From task assignment & issue management to timely... learn more about Facility - Pazo

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    Incident Management Software
  • Resolver

    Manage risks and incidents across the enterprise in a single solution.
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    Our intuitive integrated risk management software for mid to large-sized organizations includes solutions for risk management, corporate security, business resilience, and IT risk. Resolver enables these teams to drive user adoption, share data more effectively, streamline operations and provide more actionable insights throughout the organization. You’re passionate about what you do because it ... learn more about Resolver

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    16%

    Category Focus

    Incident Management Software
  • Safesite

    Safety Inspections, Audits and Checklists.
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    Safesite is a free, easy-to-use digital safety solution for individuals and teams who want to collaborate, ditch paper and improve safety. Over 4,000 companies trust the Safesite platform to conduct safety inspections and audits, drive team safety engagement, and empower every worker in their organization to be a safety champion. Go beyond paper with safety inspections, audits, and checklists on-t... learn more about Safesite

    Entry Level Price
    $20 per Month
    Free Trial
    30 days
    100%

    Category Focus

    Incident Management Software
  • xMatters

    Introducing adaptive incident management for a changing world.
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    xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems. The xMatters integration platform allows organizations to automate ke... learn more about xMatters

    Entry Level Price
    Free version
    Free Trial
    Available
    100%

    Category Focus

    Incident Management Software
  • Sofvie

    Transform Data into Wisdom.
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    Collaborative Intelligence platform that gives every level of the organization a voice in safety and risk management. It enhances communication and redefines hazard and risk management in the workplace by intelligently analyzing data gathered from the front-line. Built on industry 4.0, Sofvie creates an accessible point of reference that aids in critical decision-making processes. Sofvie is design... learn more about Sofvie

    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    Incident Management Software
  • PagerDuty

    A Platform for Real-Time Operations.
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    An always-on world requires a proactive and preventative approach to managing your digital operations. PagerDuty gives you real-time visibility into your critical apps and services all in one place, driven by our full-service ownership model. And when business-impacting issues do strike, PagerDuty ensures you’re never caught off-guard by collecting data signals from anywhere, interpreting those ... learn more about PagerDuty

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    Incident Management Software
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Frequently Asked Questions

  • Why Is Incident Management Important?

    Today's business scenarios involve multiple people, departments, equipment, devices processes, channels, and technologies. Amidst vast business happenings, incidents that cause disruptions in services, operations, or workflows are common and real. However, customers get easily frustrated with any service disruption and are mostly intolerant of such interruptions. Especially in industries and services such as online banking, website hosting, airline booking portals, online shopping, etc., customers may not give a second thought before raising complaints and also switching companies. 

    Ensuring minimal disruption, quick redressal, and prevention of any recurrence of such incidents is critical for longer and healthier customer relationships. Not only customer services but also sometimes internal systems of organizations may succumb to glitches that halt operations and frustrate employees. Therefore, businesses must have a robust incident management system in place to reduce and minimize any unwanted interruption of services. Without incident management software, organizations are prone to mishandle incidents. It helps organizations maintain and adhere to their service quality agreements. Incident management systems bring responsiveness, proactiveness, and reliability in handling incidents. 

  • How Does Incident Management Software Work?

    Incident management systems detect and log in the incident. It is further classified based on priority needs and the severity of the incident. It automates the procedures that organizations implement for managing incidents. With tools that let businesses systematically track incidents phase by phase, incident management software ensures effective handling of all incidents. The system has competencies to go to root levels of the reasons that cause incidents and address them for a quick resolution. 

    An incident tracking system uses the power of software tools to predict any upcoming incident based on data logs. It can handle single user incidents such as issues with ones' workstation, multi-user incidents such as employees not being able to access a particular program, or major incidents such as all customers are unable to log in or are facing server connectivity issues.

  • How Does Incident Management Software Help Manage Workflow Disruptions?

    Incident management software prevents, documents, and manages incidents that disrupt the organization's workflows. For instance, you have an important client meeting, and you notice the projector is not working properly. Incident management software will guide you through the steps to handle this situation. It may have the contact details of the technician, troubleshooting guidance and will make sure that you are able to fix the issue as soon as possible.  All resolutions are in real-time, and closure reports are generated to understand the root causes. It records the incident to benefit others facing the same issue in the future.

  • Which is the Best Incident Management Software?0

    The best incident management systems are flexible solutions that help in the timely management of incidents, quick service request resolutions, and complete tracking of the incident lifecycle.  The best incident management software solutions listed by GoodFirms are ManageEngine ServiceDesk Plus, TOPdesk, Freshservice, Solarwinds Service Desk, Mint Service Desk, Mission Manager, Resolver, xMatters, Crises Control, etc.

  • How Much Does Incident Management Software Cost?

    Incident management software solutions such as Datadog that can investigate incidents from multiple sources costs you $20 per month per user. Solarwinds service desk software with an incident management module starts at $19 per month per user or $0.10 per month per device. Its enterprise plan comes at $89 per month per technician or $0.70 per device. You can use free versions of Lumiform or Mint Service Desk if you need free incident management software with basic functions.

  • What are the Available Integrations for Incident Management Software?

    Incident management software can integrate with all communication channels of an organization, such as live chat, email, messaging platforms, etc. It can also integrate with popular business applications such as IT asset management software, help desk software, risk management software, compliance software, facility management software, and many more.