Incident Management Software

Looking for Incident Management Software? Here is a list of 100+ best incident management software compiled exclusively by GoodFirms. This simple, user-friendly listing will assist IT service companies or IT professionals select the most suitable incident management tools to track, detect, record, and report incidents or issues in IT operations.  GoodFirms' top incident tracking software listing will enable you to easily compare software products, check their features, pricing, and read the client reviews of each of the listed incident management solutions. This updated list will help you pick the best incident management software for your business.

124 Softwares   |  Last updated: Jul 22, 2024
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List of The Best Incident Management System with Reviews.

  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure ... read more about ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application. reviewed by: Sarah Carlson
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    15% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Incident Reporting
    • Task Management
    • Ticket Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    What User‘s Say

    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
    Sarah Carlson
    While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
    Daniela Rocio Carrasco Cayambe at Licencias OnLine
    ManageEngine to the Rescue
    Tom Parker, Support Desk Analyst III at B Riley Financial

    REVIEW SUMMARY

    So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
    Sarah Carlson
    Sarah Carlson

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $10.00 Per Month
  • Jira Software is built for every member of your software team to plan, track, and release great software. Improve your workflow with world-class integrations so that your team can do its best ... read more about Jira

    The platform allows us to tailor the software to our specific needs. reviewed by: Daniel Chabert, CEO and Founder at PurpeFire
    Entry Level Price
    Free version
    Free Trial
    Available
    8% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Safety Management
    • Task Management

    INDUSTRIES

    • Computer-software
    • Hospital-health-care
    • Information-technology-services
    • Marketing-advertising
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • Whitepapers
    • On-Site Training

    What User‘s Say

    The platform allows us to tailor the software to our specific needs.
    Daniel Chabert, CEO and Founder at PurpeFire
    Jira allows my team to communicate our plans and broadcast
    Rohan Kadam, Founder at Biking Know How
    JIRA is an all-in-one project management tool that you need to get your project done in time and with visibility.
    Pavel Tantsiura, CEO at The App Solutions

    REVIEW SUMMARY

    Our company PurpeFire utilizes Jira for bug tracking and project management. We have been using this software for approximately five years, and it has become an essential tool in our daily operations. The frequency of usage depends on the project's current phase. During development, we rely on Jira daily to manage and prioritize tasks, while during less intensive periods, we might use it weekly or monthly as needed.

    Daniel Chabert
    Daniel Chabert, CEO and Founder at PurpeFire

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    INTEGRATED WITH

    • Slack
    • AWS
  • Freshservice, a product of Freshworks Inc., (NASDAQ: FRSH) provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and ... read more about Freshservice

    You can keep track of your gear, software, contracts, and more with the help of Freshservice reviewed by: Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier
    Entry Level Price
    $19 Per Year
    Free Trial
    Available
    10% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • Root-Cause Diagnosis
    • Task Management
    • Ticket Management

    INDUSTRIES

    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • E-books

    What User‘s Say

    You can keep track of your gear, software, contracts, and more with the help of Freshservice
    Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier
    Freshservice allows us to track both the IT and Non- IT assets and It is the best choice
    Jabez Reuben, Owner at The Blueprints

    REVIEW SUMMARY

    We FirstPier use Freshservice. Location, creator, creation date, and asset category can all be used to organize the assets. Assets may be monitored in real-time, and their development timeline can be viewed easily. You can keep track of your gear, software, contracts, and more with the help of Freshservice, an electronic asset management tool. Asset administration, Reports on demand or at a set time, Management of Emergencies, Many different tongues, Controlling licenses and Legalities of Contracts and Project Administration re some of its features.

    Steve Pagson
    Steve Pagson, Founder and E-commerce Strategy Lead at FirstPier

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • Available Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Starter
    $19 Per Year
    Growth
    $49 Per Year
    Pro
    $95 Per Year
    Enterprise
    $119 Per Year
  • Intelex Platform is the Most Powerful Software Platform for EHSQ & ESG Management. Intelex Document Control Software simplifies document management across your entire organization. It saves time and money by preventing errors, ... read more about Intelex Platform

    Intelex Platform allows us to collaborate on documents in real time, making it easy to work on documents with others regardless of our location. reviewed by: Ryan Trivett
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    15% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • OSHA Compliance
    • Root-Cause Diagnosis
    • Safety Management
    • Task Management

    INDUSTRIES

    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service ... read more about TOPdesk

    Topdesk more and more tool for all tasks reviewed by: Wil Kuijpers
    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    30% in Incident Management Software
    • Alerts/Notifications
    • Incident Reporting
    • OSHA Compliance
    • Task Management
    • Ticket Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • IT and DevOps system data to support automated alerting, centralized information, and essential documentation. Teams receive context-rich notifications and collaborate cross-functionally, empowering faster incident resolution and reduced downtime. Splunk On-Call is a ... read more about Splunk

    Splunk is a flexible tool that helps us track network security and perform network analysis reviewed by: Marc Hardgrove, CEO at TheHoth
    Entry Level Price
    Contact vendor
    Free Trial
    More than 30 days
    17% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • Ticket Management

    INDUSTRIES

    • Computer-network-security
    • Computer-networking
    • Computer-software
    • Information-services
    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • More than 30 days Trial

    Payment Frequency

    • Quote Based
  • Cloud-Based Incident Reporting App & Web software to Empower Your Field Teams from any device. A secure and efficient solution to save all your reports online, instead of thousands of papers. Report ... read more about 1st Incident Reporting

    After experience I came to know that this is really a good plat form . reviewed by: Sri Vidya
    Entry Level Price
    $1 Per Month
    Free Trial
    14 Days
    100% in Incident Management Software
    • Alerts/Notifications
    • Incident Reporting
    • OSHA Compliance
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs

    Pricing Type

    • Flat Rate

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $1 Per Month
  • Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid ... read more about Datadog

    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    20% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Disaster Recovery
    • Incident Reporting
    • Root-Cause Diagnosis

    INDUSTRIES

    • Computer-network-security

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Annual Subscription

    AVAILABLE PACKAGES

    Standard
    $15 Per Month
  • Onspring promotes efficiency, transparency, and control across your internal audit process. Our cloud-based software helps you plan strategically, deliver tactically and elevate the performance of your IA department. With Onspring’s internal audit ... read more about Onspring

    Entry Level Price
    $175 Per Month
    Free Trial
    N/A
    12% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • OSHA Compliance
    • Root-Cause Diagnosis
    • Safety Management
    • Ticket Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Case Studies
    • On-Site Training

    Pricing Type

    • Flat Rate

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based

    AVAILABLE PACKAGES

    Standard
    $175 Per Month
  • AlertMedia is changing mass notification into useful communication. When a message is urgent or important, AlertMedia helps people understand the situation, get the word out, and control the message with two-way communication.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Incident Management Software
    • Alerts/Notifications
    • Corrective Actions
    • Incident Reporting

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • Everbridge is the global leader in critical event management and enterprise safety applications that automate and accelerate an organization’s operational response to critical events in order to keep people safe and businesses ... read more about Everbridge

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Incident Reporting
    • Safety Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • Regroup is an award-winning provider of critical and non-critical communication solutions, serving millions of users throughout the world.Our cloud-based, SaaS communications platform allows clients to easily reach their target audience — both ... read more about Regroup

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Incident Management Software
    • Alerts/Notifications
    • Incident Reporting
    • Safety Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • When disaster strikes, will you be able to communicate? AlertFind delivers communications you need during emergencies and unplanned disruptions via email, landline, mobile phone, and text message.AlertFind’s emergency notification system enables you ... read more about AlertFind

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Incident Management Software
    • Alerts/Notifications
    • Disaster Recovery
    • Incident Reporting
    • Safety Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • In the wake of the unexpected, we make resilience simple by providing the expertise and resources your organization needs to recover quickly.Our work gives us an intimate and unparalleled view of threats ... read more about Preparis

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Incident Management Software
    • Alerts/Notifications
    • Incident Reporting
    • OSHA Compliance
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • WebEOC scales for customers of any size. With proven capabilities across a wide range of agencies and organizations in varied industries, Juvare’s open API delivers ultimate flexibility to adapt WebEOC to any ... read more about WebEOC

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    50% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Disaster Recovery
    • Incident Reporting
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • Yes

    Payment Frequency

    • Free
  • Qualityze provides best in class quality, compliance and process management system. Built on cloud platform with industry best practices, which is easily configurable and scalable. Our solutions will help organizations solve quality ... read more about Qualityze

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    10% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • Root-Cause Diagnosis
    • Safety Management
    • Task Management

    INDUSTRIES

    • Automotive
    • Business-supplies-equipment
    • Health-wellness-fitness
    • Hospitality
    • Industrial-automation
    • Insurance
    • Professional-training

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Videos
    • Blogs
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • iAuditor is an inspection app used to empower your workers in the field. Combined with the web platform, iAuditor provides visibility and insights to help raise safety and quality standards across an ... read more about iAuditor

    Entry Level Price
    Free version
    Free Trial
    Available
    14% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • OSHA Compliance
    • Task Management

    INDUSTRIES

    • Airlines-aviation
    • Architecture-planning
    • Automotive
    • Building-materials
    • Chemicals
    • Civil-engineering
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Consumer-services
    • Cosmetics
    • Dairy
    • Defense-space
    • Electrical-electronic-manufacturing
    • Entertainment
    • Environmental-services
    • Events-services
    • Executive-office
    • Facilities-services
    • Farming
    • Fishery
    • Food-beverages
    • Food-production
    • Furniture
    • Glass-ceramics-concrete
    • Government-administration
    • Hospital-health-care
    • Hospitality
    • Import-export
    • Industrial-automation
    • International-trade-development
    • Logistics-supply-chain
    • Machinery
    • Maritime
    • Mechanical-or-industrial-engineering
    • Medical-device
    • Military
    • Mining-metals
    • Museums-institutions
    • Nonprofit-organization-management
    • Oil-energy
    • Package-freight-delivery
    • Pharmaceuticals
    • Professional-training
    • Public-safety
    • Railroad-manufacture
    • Real-estate
    • Religious-institutions
    • Renewables-environment
    • Restaurants
    • Retail
    • Semiconductors
    • Shipbuilding
    • Sporting-goods
    • Supermarkets
    • Telecommunications
    • Transportation-trucking-railroad
    • Utilities
    • Warehousing
    • Wholesale

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Webinars
    • On-Site Training

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • Service Desk is a fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by ... read more about Solarwinds Service Desk

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    15% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • Ticket Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Pricing Type

    • Flat Rate

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • Monthly Payment

    AVAILABLE PACKAGES

    Standard
    $19 Per Month
  • LogicManager's ERM software empowers organizations to uphold their reputation, anticipate what's ahead, and improve business performance through strong governance.

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in Incident Management Software
    • Alerts/Notifications
    • Disaster Recovery
    • Incident Reporting
    • Root-Cause Diagnosis
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • On-Site Training

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Annual Subscription
    • Quote Based
  • MetricStream, the independent market leader in enterprise and cloud applications for Governance, Risk, Compliance (GRC) and Quality Management, makes GRC simple. MetricStream apps improve business performance by strengthening risk management, corporate governance, ... read more about MetricStream

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Disaster Recovery
    • Incident Reporting
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    Knowledge Base

    • Help Guides
    • Blogs
    • Webinars
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • integrum software is a proven and trusted, globally deployed integrated management system for Quality, Health Safety Environment, Risk & Compliance and Business Optimization.Importantly we also offer a fully integrated world-class, business intelligence ... read more about Integrum

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Incident Reporting
    • OSHA Compliance
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies
    • Whitepapers

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • Panopta is changing the way businesses monitor their network, servers, and applications with our advanced infrastructure monitoring platform.The rapid emergence of hybrid infrastructure environments has put a significant strain on operations teams; ... read more about Panopta

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    25% in Incident Management Software
    • Alerts/Notifications
    • Corrective Actions
    • Disaster Recovery
    • Incident Reporting
    • Root-Cause Diagnosis
    • Safety Management
    • Ticket Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • Windows

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Blogs
    • Case Studies

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    FREE TRIAL

    • 30 Days Trial

    Payment Frequency

    • One-Time Payment
  • A1 Tracker solves the problem of data segregation and manual tracking or isolated database systems. We streamline workloads for companies to own their risk management program. Teams can collaborate with vendors, carriers, ... read more about A1 Enterprise

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    0% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • Safety Management
    • Task Management

    INDUSTRIES

    • Airlines-aviation
    • Architecture-planning
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Building-materials
    • Chemicals
    • Civil-engineering
    • Commercial-real-estate
    • Construction
    • Consumer-goods
    • Defense-space
    • Education-management
    • Electrical-electronic-manufacturing
    • Environmental-services
    • Facilities-services
    • Farming
    • Financial-services
    • Food-beverages
    • Government-relations
    • Nonprofit-organization-management
    • Railroad-manufacture
    • Retail
    • Shipbuilding
    • Transportation-trucking-railroad
    • Warehousing

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based

    SUPPORT

    • Email
    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar
    • In-person
    • Documentation

    Knowledge Base

    • Help Guides
    • Video Guides

    Pricing Type

    • Per User

    Preferred Currency

    • USD ($)

    Free Version

    • No

    FREE TRIAL

    • 14 Days Trial

    Payment Frequency

    • Monthly Payment
    • Quote Based

    INTEGRATED WITH

    • .net
  • Lumiform is a highly intuitive and extremely powerful App for all quality and safety inspections and audits. It replaces your paper-based systems and enables you to improve your quality and safety and ... read more about Lumiform

    Entry Level Price
    Free version
    Free Trial
    Available
    25% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • OSHA Compliance
    • Root-Cause Diagnosis
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Infographics

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free
  • Mint Service Desk is a tool that contains the functionality of service desk and asset management all in one. Designed to help businesses monitor, track and exchange information about resources with external ... read more about Mint Service Desk

    Entry Level Price
    Free version
    Free Trial
    Available
    33% in Incident Management Software
    • Alerts/Notifications
    • Incident Reporting
    • Task Management
    • Ticket Management

    LICENSING & DEPLOYMENT

    • On Premises
    • Linux

    SUPPORT

    • Phone

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies

    Pricing Type

    • Free

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Free
  • Squadcast Deliver and scales super-reliable services with one platform for all your Reliability workflows. Squadcast is a Modern Incident Response with Intuitive Actionable Alerting and On-Call. Practice Site Reliability Engineering (SRE) through ... read more about Squadcast

    Entry Level Price
    Free version
    Free Trial
    Available
    30% in Incident Management Software
    • Alerts/Notifications
    • Corrective Actions
    • Incident Reporting
    • Root-Cause Diagnosis
    • Safety Management
    • Task Management
    • Ticket Management

    INDUSTRIES

    • Information-technology-services

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Chat
    • 24x7 Support

    Training

    • In-person

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Pricing Type

    • Free

    Preferred Currency

    • USD ($)

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
  • At Form.com, we believe the secret of living is giving! We are committed to serve and add value to our customers, colleagues, and those in need. Whether going the extra mile for ... read more about Form

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    10% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • OSHA Compliance
    • Safety Management
    • Task Management

    INDUSTRIES

    • Consumer-goods
    • Facilities-services
    • Hospital-health-care
    • Hospitality
    • Restaurants
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    • Linux

    SUPPORT

    • Email
    • Phone
    • 24x7 Support

    Knowledge Base

    • Help Guides
    • Video
    • Blog
    • Case Studies
    • White Papers

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • CQ is leading the rethink of current practices to help accelerate awareness, amplify collaboration and simplify coordination to successfully resolve critical events. A cloud-based online emergency mass notification tool that unifies people ... read more about CQ

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Disaster Recovery
    • Incident Reporting
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based

    Knowledge Base

    • Webinars

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
  • ViClarity is an innovative platform that allows you to track and manage all of your audit, risk and compliance in one system. The ViClarity solution is fully configurable meaning you can build ... read more about ViClarity

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    14% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Disaster Recovery
    • Incident Reporting
    • OSHA Compliance
    • Root-Cause Diagnosis
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
  • Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated ... read more about Enterprise Alert

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Corrective Actions
    • Incident Reporting
    • Safety Management
    • Task Management

    LICENSING & DEPLOYMENT

    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows

    SUPPORT

    • Chat

    Knowledge Base

    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Pricing Type

    • Contact Vendor

    Free Version

    • No

    Payment Frequency

    • Quote Based
  • Autonomous Level 1 employee support delivered in seconds is the promise of Rezolve.ai. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills – ... read more about Rezolve.ai

    Entry Level Price
    Contact vendor
    Free Trial
    15 Days
    25% in Incident Management Software
    • Alerts/Notifications
    • Audit Trail
    • Incident Reporting
    • Task Management
    • Ticket Management

    INDUSTRIES

    • Banking
    • Education-management
    • Government-administration
    • Higher-education
    • Hospital-health-care
    • Investment-banking-venture
    • Retail

    LICENSING & DEPLOYMENT

    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac

    SUPPORT

    • Chat
    • Phone
    • 24x7 Support

    Training

    • Webinar

    Knowledge Base

    • Help Guides
    • Video
    • Blog

    Pricing Type

    • Contact Vendor

    Preferred Currency

    • USD ($)

    Free Version

    • Yes

    FREE TRIAL

    • 15 Days Trial

    Payment Frequency

    • Quote Based

Frequently Asked Questions

Why Is Incident Management Important?

Today's business scenarios involve multiple people, departments, equipment, devices processes, channels, and technologies. Amidst vast business happenings, incidents that cause disruptions in services, operations, or workflows are common and real. However, customers get easily frustrated with any service disruption and are mostly intolerant of such interruptions. Especially in industries and services such as online banking, website hosting, airline booking portals, online shopping, etc., customers may not give a second thought before raising complaints and also switching companies. 

Ensuring minimal disruption, quick redressal, and prevention of any recurrence of such incidents is critical for longer and healthier customer relationships. Not only customer services but also sometimes internal systems of organizations may succumb to glitches that halt operations and frustrate employees. Therefore, businesses must have a robust incident management system in place to reduce and minimize any unwanted interruption of services. Without incident management software, organizations are prone to mishandle incidents. It helps organizations maintain and adhere to their service quality agreements. Incident management systems bring responsiveness, proactiveness, and reliability in handling incidents. 

How Does Incident Management Software Work?

Incident management systems detect and log in the incident. It is further classified based on priority needs and the severity of the incident. It automates the procedures that organizations implement for managing incidents. With tools that let businesses systematically track incidents phase by phase, incident management software ensures effective handling of all incidents. The system has competencies to go to root levels of the reasons that cause incidents and address them for a quick resolution. 

An incident tracking system uses the power of software tools to predict any upcoming incident based on data logs. It can handle single user incidents such as issues with ones' workstation, multi-user incidents such as employees not being able to access a particular program, or major incidents such as all customers are unable to log in or are facing server connectivity issues.

How Does Incident Management Software Help Manage Workflow Disruptions?

Incident management software prevents, documents, and manages incidents that disrupt the organization's workflows. For instance, you have an important client meeting, and you notice the projector is not working properly. Incident management software will guide you through the steps to handle this situation. It may have the contact details of the technician, troubleshooting guidance and will make sure that you are able to fix the issue as soon as possible.  All resolutions are in real-time, and closure reports are generated to understand the root causes. It records the incident to benefit others facing the same issue in the future.

Which is the Best Incident Management Software?0

The best incident management systems are flexible solutions that help in the timely management of incidents, quick service request resolutions, and complete tracking of the incident lifecycle.  The best incident management software solutions listed by GoodFirms are ManageEngine ServiceDesk Plus, TOPdesk, Freshservice, Solarwinds Service Desk, Mint Service Desk, Mission Manager, Resolver, xMatters, Crises Control, etc.

How Much Does Incident Management Software Cost?

Incident management software solutions such as Datadog that can investigate incidents from multiple sources costs you $20 per month per user. Solarwinds service desk software with an incident management module starts at $19 per month per user or $0.10 per month per device. Its enterprise plan comes at $89 per month per technician or $0.70 per device. You can use free versions of Lumiform or Mint Service Desk if you need free incident management software with basic functions.

What are the Available Integrations for Incident Management Software?

Incident management software can integrate with all communication channels of an organization, such as live chat, email, messaging platforms, etc. It can also integrate with popular business applications such as IT asset management software, help desk software, risk management software, compliance software, facility management software, and many more. 

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