Incident Management Software

Looking for Incident Management Software? Here is a list of 100+ best incident management software compiled exclusively by GoodFirms. This simple, user-friendly listing will assist IT service companies or IT professionals select the most suitable incident management tools to track, detect, record, and report incidents or issues in IT operations.  GoodFirms' top incident tracking software listing will enable you to easily compare software products, check their features, pricing, and read the client reviews of each of the listed incident management solutions. This updated list will help you pick the best incident management software for your business.

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List of The Best Incident Management System with Reviews.

  • Exigence

    Critical Incident Management.
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    Exigence is providing a command and control center software to manage major incidents. Exigence automates the collaboration among stakeholders within and outside of the organization and structures it around a timeline that records the steps taken to resolve an incident and drives workflows across stakeholders and tools, thus ensuring all stakeholders are working off the same page. The product ties ... read more about Exigence

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    100% in Incident Management Software
  • Compliance Science

    Health & Safety Management Solutions.
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    Compliance Science is a cloud-based, software-as-a-service, Health & Safety Management Solution. Our framework allows your organization to quickly on-board employees through easy access to training materials, policies, procedures, competency tests, etc. With a full suite of web and mobile applications to support your HSE program, including Employee Training, License Tracking, Inspections, Evaluati ... read more about Compliance Science

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    33% in Incident Management Software
  • Business Keeper BKMS

    The first whistleblower system to the compliance platform.
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    We think compliance ahead: As pioneers for electronic whistleblowing systems, we offer the BKMS ® Compliance System, a holistic and modular compliance software that supports and facilitates the work of compliance officers with its diverse applications. A compliance management support system designed to minimize risks, increase efficiency and expose any unethical behavior. The BKMS® Compliance Sy ... read more about Business Keeper BKMS

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    33% in Incident Management Software
  • Mirashare

    Cloud-Based Health and Safety Software.
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    Report Health and Safety Incidents and Near Misses using the Mirashare standard on-screen interface, or by using our fast and friendly Mobile App which interfaces seamlessly to send content-rich details with little or no keying of data. Mirashare has powerful reporting capability which allows text, photographs, videos, and sound files to be attached, enabling comprehensive investigation. Set autom ... read more about Mirashare

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    33% in Incident Management Software
  • Locate Global

    The cloud-based platform to locate, communicate and respond.
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    In a world with an increasingly globalized marketplace and growing mobile workforce, it's essential for organizations to implement new ways to keep their employees safe. For compliance, the duty of care, business continuity, and, above all else, safety, employers need reliable ways to locate and communicate with their valued workforce and systems that allow them to respond quickly and appropriatel ... read more about Locate Global

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    50% in Incident Management Software
  • RemoteComply

    Our Solutions ensure regulatory compliance, safeguard business operations & increase productivity.
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    Organizations are faced with significant and ongoing operational risk management challenges every day. Consequently, compliance managers require a robust, regulatory risk management platform to support vendor management, business continuity planning, incident response, managing policies & procedures, and emergency communications. RemoteComply consists of 6 integrated products including - Vendor Ma ... read more about RemoteComply

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    33% in Incident Management Software
  • Klaxon

    Features built for better incident communication.
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    Klaxons Incident Management service is an essential tool for navigating any major incident. From Pandemic or Terrorist activity to Cybersecurity breaches and IT downtime. No matter the scale a planned strategy will help guide your team through any unexpected event. Helping you inform everyone and implement a planned maintenance solution. Limit confusion, panic, and company downtime all in one, whi ... read more about Klaxon

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    33% in Incident Management Software
  • Pro-Sapien

    Discover the enterprise EHS Software on Office 365.
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    Pro-Sapien is the go-to provider of enterprise Environmental, Health & Safety (EHS) software on SharePoint and Office 365. Based on Office 365 & SharePoint, Pro-Sapien's modular EHS software offers seamless integration for Microsoft invested enterprises. Trusted across a range of industries, our user-friendly, flexible platform facilitates the transparency you need to drive EHS improvement and com ... read more about Pro-Sapien

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    33% in Incident Management Software
  • BPAQuality365

    Innovative Software Solutions on Microsoft Office 365.
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    Office 365 App -- BPAQuality365 is an innovative software for integrated quality, risk, and compliance to run in your secure Office 365 environment. The app runs on your preferred Microsoft tools, like Teams or SharePoint. The audit Power Apps, ready to install on any tablet, simplifies audits and inspections, including photos and recordings. Shift to Quality 4.0 with BPA and Office 365.1, Adherin ... read more about BPAQuality365

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    25% in Incident Management Software
  • BEN HSE

    HSE Digital Transformation.
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    A tool to optimize your workflows, achieve compliance and become a safer organization. We provide you with the tools you need to optimize your workflows, achieve compliance, and become a safer organization. With our easy-to-use Web Based / Mobile HSE Management Solution that supports your day-to-day tasks. Get your staff notified immediately by any notice from HSE Admins, you can choose if it requ ... read more about BEN HSE

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    50% in Incident Management Software
  • AutoMax Escalation

    Reach all the concern people within seconds.
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    AutoMax Escalation allows organizations to receive and report incidents. AutoMax Incident management system (IMS) allows to record all received Incidents through the call center by dispatching them to the user to open a new Incident, creates an Incident ticket inside the system, and fill in the data according to the caller description then linking the Incidents with their geographical locations. A ... read more about AutoMax Escalation

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    50% in Incident Management Software
  • Amixr

    Developer-Friendly Alert Management with Brilliant Slack Integration.
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    Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right ... read more about Amixr

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    Free version
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    100% in Incident Management Software
  • Allpass

    Health screening to protect your business | Office | School | event.
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    Allpass is a comprehensive COVID safety platform that helps businesses operate safely during the pandemic. We provide a daily health questionnaire app, workplace contact tracing, and temperature screening devices. Our target audience is the COVID safety team at medium to large companies (often handled by HR). ... read more about Allpass

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    100% in Incident Management Software
  • ConvergePoint

    INCIDENT TRACKING SOFTWARE – MICROSOFT SHAREPOINT.
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    Manage the entire incident management lifecycle for Health, Safety, Quality, and Action Tracking with an easy-to-use App on your existing Microsoft SharePoint 2016, 2013, and Office 365. Use the incident management software to incorporate department-specific forms, easy incident reporting, workflows, manager review, investigations, root cause, corrective actions, approvals, search, reporting, dash ... read more about ConvergePoint

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    100% in Incident Management Software
  • REDWERT

    SOLUTIONS TAILORED FOR TRANSFORMING INNOVATING MAKING IDEAS INTO REALITY.
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    HEALTHCARE INCIDENT MANAGEMENT MADE SEAMLESS Our Healthcare incident management software enables you to Access incident reporting systems in hospitals. Track all hospital-related proceedings. Record patient safety reports and help caregivers in managing threats, or emergency incidents. Capture various adverse events easily with predetermined selectors, dropdown lists, and areas for a narrative whe ... read more about REDWERT

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    50% in Incident Management Software
  • Kostango

    The all-in-one workspace for the centralized management of Operations.
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    Kostango boosts productivity within Operations with an intuitive and global web-based solution. initiatives, issue tracking, problem-solving, non-conformity management, audit: any operational excellence use case can be integrated, any workflow can be modeled and all action plans are consolidated in a single tool. ExOp, maintenance, quality, supply, production, all the businesses are grouped togeth ... read more about Kostango

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    100% in Incident Management Software
  • Emidence XD

    Total Workforce Health & Safety.
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    Xybions Integrated Low-Code Workplace Health, Safety, Care, Case and Claims Management Digital Platform meets the needs of all stakeholders along the care path of an employee pre- and post-injury. Includes Workers' comp, OSHA reporting, Return to work case mgmt. Patient safety. Sharps injury for Health care workers safety and OSHA reporting. Full integration with HR & Claims systems. PPEs, Respira ... read more about Emidence XD

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    50% in Incident Management Software
  • Nettro BME

    Efficient fault management for your control center.
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    Incident management solution that helps traffic control centers aggregate data from various sources and track the status of actions taken. The needs and expectations of passengers have risen rapidly in the age of social media and mobile internet. The maintenance and supply of each individual communication channel are costly and time-consuming. The information is passed on to affected passengers an ... read more about Nettro BME

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    33% in Incident Management Software
  • MCIM

    Cloud-based platform to centralize, standardize and automate Facilities Management.
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    MCIM is a unified, cloud-based platform to centralize, standardize and automate Facilities Management (FM) operations for world-class performance. Cloud solution designed to manage mission-critical facility information using integrated analytics and a reporting engine. ... read more about MCIM

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    33% in Incident Management Software
  • IncidentXP

    One platform to analyse incidents.
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    In IncidentXP a user may select one or more methods to analyze an incident and after this selection, the analysis can start. From here, the user may choose to build up the diagram from the tree view as normally done also in BowTieXP. Another option is to use the incident management functionality which will guide the user through all the steps of the incident analysis. This easy-to-follow process e ... read more about IncidentXP

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    50% in Incident Management Software
  • Incident & Hazard ID

    Safety Management Software Solutions.
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    Incident & Hazard Reporting mobile app puts hazard identification, near miss, and stop work activities at the finger tip of each employee. Drop down menus identifying buildings, locations, assets or work processes make reporting fast and easy while keeping data streamlined and organized for accuracy and reporting. Pictures can be taken with mobile devices. Hazard severity, action items and assignm ... read more about Incident & Hazard ID

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    100% in Incident Management Software
  • Heartbeat

    PROACTIVELY MONITORS EVERY LINK OF YOUR MISSION-CRITICAL ENTERPRISE IMAGING CHAIN FOR YOU.
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    Heartbeat by Intelligent Imaging is a solution that provides an early warning system for your enterprise medical imaging systems performance and fills the gaps that current monitoring solutions miss. Heartbeat is a unique solution that monitors, succinctly notifies, and assists in troubleshooting your entire medical imaging environment. The solution benchmarks normal operations, while the analytic ... read more about Heartbeat

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    50% in Incident Management Software
  • H2Safety

    HEALTH, SAFETY & ENVIRONMENT.
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    H2CommandCentre is your central platform for emergency management. Applications are seamlessly integrated into the platform, providing every tool you need to prepare for and manage emergency situations. From mapping and stakeholder engagement to communication between corporate and the field, right to the review of all information during the recovery stage, H2CommandCentre is your comprehensive sol ... read more about H2Safety

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    50% in Incident Management Software
  • FireHydrant

    The most comprehensive incident management platform.
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    FireHydrant is the only comprehensive incident management platform that allows you to create consistency for the entire incident response lifecycle to focus on fighting fires faster. From alert to retrospective, tracking, communicating, and reporting on results: FireHydrant will automate the process so you can focus on resolution. Create consistency for the entire incident response lifecycle with ... read more about FireHydrant

    Entry Level Price
    $240 Per Year
    Free Trial
    14 Days
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    100% in Incident Management Software
  • Cyrun

    Computer Aided Dispatch, Incident and Reporting management system.
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    HIPAA compliant, completely integrated dispatch & incident reporting software for hospitals. Incident reports allow officers to document any type of activity from a minor injury report to a full-scale homicide investigation. Tools are provided to track crimes and locations, people and vehicles, MO, property and evidence, narratives, and document attachments. Multiple reports may be generated from ... read more about Cyrun

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    50% in Incident Management Software
  • Critical

    Welcome to the smarter way to communicate internally.
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    Critical helps you find problems before problems find you. A first-of-its-kind feedback and incident management platform, Critical is built to supercharge engagement while seriously reducing risk. So you can take care of your business in-house, not on Glassdoor. Build a better culture for your agency with more agile communication. Smarter than email or texting, Critical’s easy app interface elim ... read more about Critical

    Entry Level Price
    $7 Per Month
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    33% in Incident Management Software
  • Presynct_OnDemand

    Real-Time Incident Reporting & Case Management Software.
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    Reporting and Case Management Software for security operations. Log Activities, Write Reports, Track Cases, Dispatch Resources, Analyze Data. Go Paperless from the Field to the Archive! Simple, Intuitive Paperless Workflow! (Make data entry a little less suck-y and connect field info to back-office digital archive) ... read more about Presynct_OnDemand

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    $5 Per Month
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    50% in Incident Management Software
  • ZeraWare Safety Software

    Safety Management Software For Managing Employee Safety.
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    Facility & corporate safety experience. Manage & track employee safety functions, prevent accidents and maintain OSHA compliance with real-time customized tables, charts, and dashboards. ZeraWare solves problems and avoids OSHA penalties. Be alerted when an OSHA recordable injury occurs. The OSHA Log & forms are filled in for you. Automatic notice when required safety training is due per person an ... read more about ZeraWare Safety Software

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    33% in Incident Management Software
  • D3 Security

    Security Orchestration and Automated Incident Response.
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    D3 SOAR is a platform with a fully embedded MITRE ATT&CK Module, D3 Security helps SOC teams become Threat Hunters with streamlined workflows and $$$,$$$ in cost savings per year. With D3 SOAR, you can unify teams across borders and job functions: Easily manage all Incidents and Cases, collaborate on complex security and legal investigations, conduct post-incident analyses, derive actionable analy ... read more about D3 Security

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    50% in Incident Management Software

Frequently Asked Questions

Why Is Incident Management Important?

Today's business scenarios involve multiple people, departments, equipment, devices processes, channels, and technologies. Amidst vast business happenings, incidents that cause disruptions in services, operations, or workflows are common and real. However, customers get easily frustrated with any service disruption and are mostly intolerant of such interruptions. Especially in industries and services such as online banking, website hosting, airline booking portals, online shopping, etc., customers may not give a second thought before raising complaints and also switching companies. 

Ensuring minimal disruption, quick redressal, and prevention of any recurrence of such incidents is critical for longer and healthier customer relationships. Not only customer services but also sometimes internal systems of organizations may succumb to glitches that halt operations and frustrate employees. Therefore, businesses must have a robust incident management system in place to reduce and minimize any unwanted interruption of services. Without incident management software, organizations are prone to mishandle incidents. It helps organizations maintain and adhere to their service quality agreements. Incident management systems bring responsiveness, proactiveness, and reliability in handling incidents. 

How Does Incident Management Software Work?

Incident management systems detect and log in the incident. It is further classified based on priority needs and the severity of the incident. It automates the procedures that organizations implement for managing incidents. With tools that let businesses systematically track incidents phase by phase, incident management software ensures effective handling of all incidents. The system has competencies to go to root levels of the reasons that cause incidents and address them for a quick resolution. 

An incident tracking system uses the power of software tools to predict any upcoming incident based on data logs. It can handle single user incidents such as issues with ones' workstation, multi-user incidents such as employees not being able to access a particular program, or major incidents such as all customers are unable to log in or are facing server connectivity issues.

How Does Incident Management Software Help Manage Workflow Disruptions?

Incident management software prevents, documents, and manages incidents that disrupt the organization's workflows. For instance, you have an important client meeting, and you notice the projector is not working properly. Incident management software will guide you through the steps to handle this situation. It may have the contact details of the technician, troubleshooting guidance and will make sure that you are able to fix the issue as soon as possible.  All resolutions are in real-time, and closure reports are generated to understand the root causes. It records the incident to benefit others facing the same issue in the future.

Which is the Best Incident Management Software?0

The best incident management systems are flexible solutions that help in the timely management of incidents, quick service request resolutions, and complete tracking of the incident lifecycle.  The best incident management software solutions listed by GoodFirms are ManageEngine ServiceDesk Plus, TOPdesk, Freshservice, Solarwinds Service Desk, Mint Service Desk, Mission Manager, Resolver, xMatters, Crises Control, etc.

How Much Does Incident Management Software Cost?

Incident management software solutions such as Datadog that can investigate incidents from multiple sources costs you $20 per month per user. Solarwinds service desk software with an incident management module starts at $19 per month per user or $0.10 per month per device. Its enterprise plan comes at $89 per month per technician or $0.70 per device. You can use free versions of Lumiform or Mint Service Desk if you need free incident management software with basic functions.

What are the Available Integrations for Incident Management Software?

Incident management software can integrate with all communication channels of an organization, such as live chat, email, messaging platforms, etc. It can also integrate with popular business applications such as IT asset management software, help desk software, risk management software, compliance software, facility management software, and many more. 

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