Incident Management Software

Looking for Incident Management Software? Here is a list of 100+ best incident management software compiled exclusively by GoodFirms. This simple, user-friendly listing will assist IT service companies or IT professionals select the most suitable incident management tools to track, detect, record, and report incidents or issues in IT operations.  GoodFirms' top incident tracking software listing will enable you to easily compare software products, check their features, pricing, and read the client reviews of each of the listed incident management solutions. This updated list will help you pick the best incident management software for your business.

124 Softwares   |  Last updated: May 8, 2024
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List of The Best Incident Management System with Reviews.

  • Safesite

    Safety Inspections, Audits and Checklists.
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    Safesite is a free, easy-to-use digital safety solution for individuals and teams who want to collaborate, ditch paper and improve safety. Over 4,000 companies trust the Safesite platform to conduct safety inspections and audits, drive team safety engagement, and empower every worker in their organization to be a safety champion. Go beyond paper wi ... read more about Safesite

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    Category Focus
    100% in Incident Management Software
  • xMatters

    Introducing adaptive incident management for a changing world.
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    xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems. The xMatters integr ... read more about xMatters

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    100% in Incident Management Software
  • Sofvie

    Transform Data into Wisdom.
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    Collaborative Intelligence platform that gives every level of the organization a voice in safety and risk management. It enhances communication and redefines hazard and risk management in the workplace by intelligently analyzing data gathered from the front-line. Built on industry 4.0, Sofvie creates an accessible point of reference that aids in cr ... read more about Sofvie

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Incident Management Software
  • PagerDuty

    A Platform for Real-Time Operations.
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    An always-on world requires a proactive and preventative approach to managing your digital operations. PagerDuty gives you real-time visibility into your critical apps and services all in one place, driven by our full-service ownership model. And when business-impacting issues do strike, PagerDuty ensures you’re never caught off-guard by collecti ... read more about PagerDuty

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    33% in Incident Management Software
  • Zero Incident Framework

    Proactive detection and remediation of incidents helping organizations.
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    Zero Incident Framework (ZIF) is a pure-play AI Platform for IT Operations powered entirely by Unsupervised Pattern-based Machine Learning. ZIF enables AI-led Discovery, Monitoring, Noise Reduction, Event Correlation, Outage Predictions, and Prescriptive Remediation. AIOps based TechOps platform that enables proactive detection and remediation of i ... read more about Zero Incident Framework

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    100% in Incident Management Software
  • Dataminr First Alert

    Real-time AI for Event and Risk Detection.
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    Dataminr is the leading AI platform for real-time event and risk detection. Dataminr detects the earliest signals of high-impact events and emerging risks, enabling enterprise and public sector clients around the globe to know critical information first, respond with confidence, and manage crises more effectively. Hundreds of companies in over 70 c ... read more about Dataminr First Alert

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • Crises Control

    An Incident Response Platform built for your organization.
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    Crises Control helps organizations keep lines of communication open by making it easy to send notifications to any number of people at once, allowing for an immediate, individual response with an automatic audit trail. Crises Control is invaluable for providing up-to-the-minute notifications to users, minimizing the impact on people’s safety, dam ... read more about Crises Control

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • WorkClout

    Make Quality & Safety Processes Easy. Reduce Error & Deliver Excellence.
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    WorkClout helps manufacturers, industrial sectors, and field service operators reduce occupational safety & health incidents and facilitates a better working environment. WorkClout EHS management software helps industrial labor perform to their highest potential by centralizing documentation related to EHS records & policies, tracking incidents as ... read more about WorkClout

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    25% in Incident Management Software
  • Squirro

    IT Service Management Solution.
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    The Squirro ITSM Solution significantly reduces service management costs while facilitating a vastly improved customer experience. It provides AI-driven insights and recommendations stemming from all relevant data sources, structured and unstructured, internal and external. The solution also integrates directly with your existing command center, al ... read more about Squirro

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Incident Management Software
  • OnPage

    Intelligent, audible alerts for users in government, manufacturing, IoT and more.
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    OnPage is a rock-solid reliable, end-to-end secure, real-time alerting system, ensuring that IT and healthcare teams never miss urgent alerts. OnPage persistent mobile alerts and on-call escalations help reduce mean time to repair (MTTR) and assist in achieving maximum patient satisfaction for care teams. OnPage is an incident alert management syst ... read more about OnPage

    Entry Level Price
    $13.99 Per Year
    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • Rundeck

    Shorter Incidents. Fewer Escalations.
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    Rundeck is runbook automation for incident management. Connect anyone in your organization with the expert self-service operations capabilities they need to get their job done. You'll improve productivity while having shorter incidents and fewer escalations. People are the most valuable parts of your company. Rundeck helps you remove the roadblocks ... read more about Rundeck

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Incident Management Software
  • Fusion Framework System

    Elevate your program with an integrated, agile platform.
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    The Fusion Framework® System aligns your strategic objectives to key risk management techniques through flexible and agile tools. You set the appropriate context to analyze, assess, monitor, and respond to risk, and integrate your data across the enterprise to make informed decisions. With Fusion Framework, you will see greater productivity and mo ... read more about Fusion Framework System

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • Better Uptime

    Free Web Monitoring & status page.
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    Better Uptime is a radically better infrastructure monitoring platform that calls the right person on your team if anything goes wrong. Schedule on-call duties, receive helpful alerts and collaborate on solving incidents faster than ever. Get a beautiful branded status page on your domain and keep your users informed. Made to fit into your workflow ... read more about Better Uptime

    Entry Level Price
    $180 Per Month
    Free Trial
    N/A
    Category Focus
    100% in Incident Management Software
  • EcoOnline EHS

    Cloud based software solutions for chemical and HSEQ management
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    The EcoOnline Platform, which includes our Chemical Manager and Safety Manager software, offers one central cloud-based solution for workplace health and safety, chemical safety, and compliance. These solutions are designed to help businesses implement health and safety practices that safeguard employees. The platform includes modules for SDS manag ... read more about EcoOnline EHS

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Incident Management Software
  • i-Sight

    Uncover, Investigate and Prevent Incidents and Misconduct.
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    i-Sight software is a web based solution to efficiently manage incidents. Dashboard reporting and a custom report writing wizard give you real time data on case status and trends. Our customers use i-Sight to manage incidents of Fraud, Employee Relations, Ethics, Privacy, Compliance, Security, and Health & Safety. With i-Sight, you and your staff w ... read more about i-Sight

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • DisasterLAN

    DLAN provides real-time situational awareness tools for emergency management.
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    Buffalo Computer Graphics’ DisasterLAN (DLAN) software is a mobile-friendly, web-based platform for emergency preparedness & response, event management, and daily operations. It provides real-time tools for situational awareness, workflow-based information management, & secure communications. DLAN has been successfully utilized for large-sca ... read more about DisasterLAN

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Category Focus
    50% in Incident Management Software
  • VeiligWerk

    Create one central platform for everything related to safety in your organization.
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    VeiligWerk employees identify, report, and resolve dangerous situations and accidents through an intuitive workflow.... employers can easily see where and why unsafe situations and accidents occur, and how they can prevent them... easily find and use all information related to safety. Made together with and for the safety expert / KAM manager / QHS ... read more about VeiligWerk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    100% in Incident Management Software
  • RealityCharting

    The Only Proactive RCA Process Available Today.
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    A visual tool that helps people determine cause and effect relationships and apply effective solutions to prevent problem recurrence. RealityCharting® increases the quality of any analysis by providing expert guidance and structure. It ensures standardization and consistency in your problem-solving process and easily communicates the results. RC P ... read more about RealityCharting

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Incident Management Software
  • Incy.io

    Lower the threshold of reporting and let your data give you solutions.
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    incy.io is an easy-to-use tool for your Incident Management needs. Reporting incidents and observations on the go with any device is a breeze. Customize the reporting categories, assign responsible people, add images and other attachments to give additional information, and analyze the risks and trends in your organization from real-time statistics ... read more about Incy.io

    Entry Level Price
    $357.99 Per Year
    Free Trial
    30 Days
    Category Focus
    50% in Incident Management Software
  • Vector Solutions

    Online education, safety, compliance, and performance optimization solutions.
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    The most cost-effective leader in EHS Management for over 15 years. Track essential EHS data via the web or on your mobile device with our comprehensive safety software suite. No matter the size, industry, or safety program, IndustrySafe can be configured to meet your organization's needs. With an easy-to-use interface and highly praised customer s ... read more about Vector Solutions

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    25% in Incident Management Software
  • Hund

    Versatile Service Monitoring & Communication.
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    Provides businesses with hosted status pages for versatile incident management and service status monitoring. Metrics help provide insight into the performance of your services, whether it be a response time, Apdex rating, uptime percentage, incident bar graph, or anything else. We support shipping custom metrics in addition to importing metrics fr ... read more about Hund

    Entry Level Price
    $29 Per Month
    Free Trial
    30 Days
    Category Focus
    50% in Incident Management Software
  • AlertOps

    Mobilize teams during major incidents and peak scenarios.
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    AlertOps empowers teams to collaborate in real-time to resolve business-critical incidents faster. We offer the most flexible and customizable solution, capable of addressing everything from basic on-call alerting to complex and unique enterprise challenges. Whether you have a basic need to cover on-call schedules or have a complex need to cover ma ... read more about AlertOps

    Entry Level Price
    $5 Per Month
    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • OnSolve

    The only Platform offering AI, machine learning, a modern integration engine.
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    OnSolve's One Call Now, one of our market-leading critical communications products, enables groups and organizations of all sizes and types to quickly, securely, and reliably distribute critical information to large numbers of people on virtually any device and network. OnSolve sends over two billion notifications annually and has provided more tha ... read more about OnSolve

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • StatusCast

    Communicating Downtime and Scheduled Maintenance to Employees and Customers.
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    StatusCast makes it easy to communicate incident, uptime, and maintenance information with users in real-time via Status Page, email, text, and SMS. StatusCast includes features that take the hassle out of developing and managing a private or public Status Page. The platform includes instant integrations with third-party SaaS platforms, ITSM soluti ... read more about StatusCast

    Entry Level Price
    $39 Per Month
    Free Trial
    14 Days
    Category Focus
    33% in Incident Management Software
  • Konexus

    Next-generation emergency notification and critical event management platform.
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    Konexus is integrated incident management & emergency notification solution featuring an easy-to-use mobile app with a modern and simple user interface. Konexus allows enterprises or government agencies to report and manage incidents from anywhere. The integrated communicate channels help escalate the crisis response and recovery process to ensure ... read more about Konexus

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Category Focus
    33% in Incident Management Software

Frequently Asked Questions

Why Is Incident Management Important?

Today's business scenarios involve multiple people, departments, equipment, devices processes, channels, and technologies. Amidst vast business happenings, incidents that cause disruptions in services, operations, or workflows are common and real. However, customers get easily frustrated with any service disruption and are mostly intolerant of such interruptions. Especially in industries and services such as online banking, website hosting, airline booking portals, online shopping, etc., customers may not give a second thought before raising complaints and also switching companies. 

Ensuring minimal disruption, quick redressal, and prevention of any recurrence of such incidents is critical for longer and healthier customer relationships. Not only customer services but also sometimes internal systems of organizations may succumb to glitches that halt operations and frustrate employees. Therefore, businesses must have a robust incident management system in place to reduce and minimize any unwanted interruption of services. Without incident management software, organizations are prone to mishandle incidents. It helps organizations maintain and adhere to their service quality agreements. Incident management systems bring responsiveness, proactiveness, and reliability in handling incidents. 

How Does Incident Management Software Work?

Incident management systems detect and log in the incident. It is further classified based on priority needs and the severity of the incident. It automates the procedures that organizations implement for managing incidents. With tools that let businesses systematically track incidents phase by phase, incident management software ensures effective handling of all incidents. The system has competencies to go to root levels of the reasons that cause incidents and address them for a quick resolution. 

An incident tracking system uses the power of software tools to predict any upcoming incident based on data logs. It can handle single user incidents such as issues with ones' workstation, multi-user incidents such as employees not being able to access a particular program, or major incidents such as all customers are unable to log in or are facing server connectivity issues.

How Does Incident Management Software Help Manage Workflow Disruptions?

Incident management software prevents, documents, and manages incidents that disrupt the organization's workflows. For instance, you have an important client meeting, and you notice the projector is not working properly. Incident management software will guide you through the steps to handle this situation. It may have the contact details of the technician, troubleshooting guidance and will make sure that you are able to fix the issue as soon as possible.  All resolutions are in real-time, and closure reports are generated to understand the root causes. It records the incident to benefit others facing the same issue in the future.

Which is the Best Incident Management Software?0

The best incident management systems are flexible solutions that help in the timely management of incidents, quick service request resolutions, and complete tracking of the incident lifecycle.  The best incident management software solutions listed by GoodFirms are ManageEngine ServiceDesk Plus, TOPdesk, Freshservice, Solarwinds Service Desk, Mint Service Desk, Mission Manager, Resolver, xMatters, Crises Control, etc.

How Much Does Incident Management Software Cost?

Incident management software solutions such as Datadog that can investigate incidents from multiple sources costs you $20 per month per user. Solarwinds service desk software with an incident management module starts at $19 per month per user or $0.10 per month per device. Its enterprise plan comes at $89 per month per technician or $0.70 per device. You can use free versions of Lumiform or Mint Service Desk if you need free incident management software with basic functions.

What are the Available Integrations for Incident Management Software?

Incident management software can integrate with all communication channels of an organization, such as live chat, email, messaging platforms, etc. It can also integrate with popular business applications such as IT asset management software, help desk software, risk management software, compliance software, facility management software, and many more. 

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