TOPdesk

5.0 (1 Review)|Write a Review|Claimed profile
Netherlands HQFounded 1993

Deployment

Web-basediPhone/iPadAndroidWindowsMac

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Overview

About TOPdesk

TOPdesk is one of the fastest-growing service management providers worldwide. Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform. Spend less time registering tickets and more time delivering the best service possible. Thanks to our integrations and open API, you can easily connect TOPdesk with your favorite tools. It’s up to you how TOPdesk works best for your organization.

Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization.

At a glance

Software information

Industries served, licensing and the support TOPdesk provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • In-person

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars
  • Infographics
  • Case Studies
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review

What users say

Review Analytics of TOPdesk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Detailed Reviews of TOPdesk
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Wil KuijpersVerified Review
Posted on May 26, 2021

“Topdesk more and more tool for all tasks”

Overall rating5.0
We are already using Topdesk for more than 10 years. And with all-new features even more and more. It is part of our workflow for incident, service desk and developing tasks. Easy to use and also very helpful for evidence for Audits. Since a few months also using Operations management and Change management. A satisfied user.

Capabilities

TOPdesk features

The full feature set, grouped by module.

Service Desk Software

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Self Service Portal
  • SLA Management

Incident Management Software

  • Alerts/Notifications
  • Incident Reporting
  • OSHA Compliance
  • Task Management
  • Ticket Management

ITSM Software

  • Configuration Management
  • Customization and Flexibility
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

IT Management Software

  • Asset Management
  • Compliance Management
  • Inventory Management
  • Maintenance Scheduling
  • Network Monitoring
  • Patch Management
  • Remote Access/Control
  • Reporting & Analytics

Plans

TOPdesk pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Preferred Currency
USD ($)
Free Trial
30 Days

Media

Screenshots & video