Incident Management Software

Looking for Incident Management Software? Here is a list of 100+ best incident management software compiled exclusively by GoodFirms. This simple, user-friendly listing will assist IT service companies or IT professionals select the most suitable incident management tools to track, detect, record, and report incidents or issues in IT operations.  GoodFirms' top incident tracking software listing will enable you to easily compare software products, check their features, pricing, and read the client reviews of each of the listed incident management solutions. This updated list will help you pick the best incident management software for your business.

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List of The Best Incident Management System with Reviews.

  • ViClarity

    Risk, Compliance & Auditing Made Easy
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    ViClarity is an innovative platform that allows you to track and manage all of your audit, risk and compliance in one system. The ViClarity solution is fully configurable meaning you can build your own checklists from your existing Excel documents or manual risk registers. You can also choose from our many pre-populated templates which are mapped directly back to regulatory templates and edit thes ... read more about ViClarity

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    14% in Incident Management Software
  • Enterprise Alert

    Avoid unexpected downtime of your most critical systems
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    Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems and IT. Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, con ... read more about Enterprise Alert

    Entry Level Price
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    Free Trial
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    Category Focus
    25% in Incident Management Software
  • Rezolve.ai

    Your AI-Powered Service Desk Within Microsoft Teams
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    Autonomous Level 1 employee support delivered in seconds is the promise of Rezolve.ai. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills – Rezolve.ai platform is redefining and reimagining how employees get serviced. Upgrade your service desk's capabilities from just tracking, monitoring or managing to Auto-r ... read more about Rezolve.ai

    Entry Level Price
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    Free Trial
    15 Days
    Category Focus
    25% in Incident Management Software
  • Deepser

    Service Desk Software to improve your business
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    Deepser is a complete solution to manage your support requests, your daily activities and your organisational processes. Deepser is a software house that develops, produces and sell innovative products and services with high technological value. Its main product is Deepser, an IT service management software. Deepser is an innovative and intuitive ITSM solution, with an interactive web interface. ... read more about Deepser

    Entry Level Price
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    Free Trial
    7 Days
    Category Focus
    25% in Incident Management Software
  • Lighthouse HSE

    A complete safety management system.
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    Health, Safety, and Environment software that connects your safety management system from the field to the boardroom. Enter, access, and report HSE data in real-time. Lighthouse is simple to use, customize, and afford. Use online with any device and offline with our native iOS and Android apps. Use our out-of-the-box templates or configure them to fit your specific requirements. ... read more about Lighthouse HSE

    Entry Level Price
    $300 Per Month
    Free Trial
    N/A
    Category Focus
    33% in Incident Management Software
  • ProcessMAP

    Your One Stop Solution For End-to-End Health & Safety Needs.
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    ProcessMAP's EHS software solution empowers organizations to streamline Environmental, Health, and Safety (EHS) and Risk related processes and manage associated risks. It establishes company-wide consistency and provides real-time insight to optimize the overall EHS & Risk performance. Streamline processes and manage associated risks with the most integrated suite of Health & Safety software solut ... read more about ProcessMAP

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    Category Focus
    20% in Incident Management Software
  • ITRAK 365

    Gain visibility, control risk and improve performance across your organization.
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    Organizations everywhere are challenged to provide processes and tools to maintain safe work environments. ITRAK 365 manages increasingly stringent compliance challenges with a suite of technological tools specifically tailored to the safety industry. Organizations can assemble and configure ITRAK 365 to reflect their specific safety business processes. Those processes are then extended to first-l ... read more about ITRAK 365

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    Free Trial
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    Category Focus
    20% in Incident Management Software
  • Camms.Risk

    Redefine the way your organisation pursues opportunity and manages risk.
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    Camms.Risk is an out-of-the-box and industry-recognized EHS software solution that enables organizations to meet and manage their regulatory compliance, corporate sustainability data and activities to reduce risk and addresses unforeseen events. Cloud-based and ISO 3100:2009 & COSO framework compliant, Camms.Risk features a simple user interface, pre-configured risk, incident & hazard management t ... read more about Camms.Risk

    Entry Level Price
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    Free Trial
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    Category Focus
    25% in Incident Management Software
  • Safety Dashboard

    SIMPLE & EFFECTIVE SHEQ TOOLBOX.
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    Easy reporting of incidents, near misses, audits, complaints, inspections, observations, and other registrations. Including workflow management, KPI dashboarding. With Safety Dashboard employees show where errors occur in your process. You can see at a glance what needs to be done to prevent incidents and where actions need to be taken. This makes it a simple and effective SHEQ management dashboar ... read more about Safety Dashboard

    Entry Level Price
    $19 Per Month
    Free Trial
    14 Days
    Category Focus
    50% in Incident Management Software
  • SAI360

    A compliance and risk experts.
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    SAI Global's EHS software was developed to support an organization's key EHS & Sustainability (EHS&S) business processes, providing a framework for managing EHS&S performance. One of the most flexible offerings in the market, it provides your key decision-makers with the information they need for taking positive, proactive steps to mitigate EHS&S risks enterprise-wide. Our solution includes over 2 ... read more about SAI360

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    20% in Incident Management Software
  • VisiumKMS

    START TURNING COMPLEXITY INTO CLARITY.
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    VisiumKMS EHS, Quality, and Operational Risk Management software solutions are designed with over two decades of industry best practices. Our easy to use, multi-purpose platform empowers organizations to improve HSE performance, manage changes, assess risks, ensure quality and compliance, and streamline business processes - all from one seamless package. The term EHS (Environment, Health, and Safe ... read more about VisiumKMS

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Incident Management Software
  • Sphera

    Meet Daily and Strategic EHS&S Goals with End-to-End Risk Management.
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    Connect more information and insights across your enterprise with Sphera’s innovative, integrated risk management platform. EHS&S professionals can simplify compliance obligations and optimize performance across the enterprise with Sphera’s responsive, configurable, and intuitive cloud-based platform built on deep domain and industry expertise. Industry operators striving for Operational Excel ... read more about Sphera

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    25% in Incident Management Software
  • Adashi FirstResponse MDT

    Revolutionary Incident Response Software
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    The first few minutes of incident response can make a crucial impact on life safety. That’s why public safety departments need Mobile Data Terminal or MDT software that gets them to the scene of an incident efficiently and safely with the information they need. Adashi FirstResponse MDT is a revolutionary emergency response software product. The dynamic interface allows first responders to view a ... read more about Adashi FirstResponse MDT

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Incident Management Software
  • AndSafety

    Simplify registration, communication and follow-up in construction, maintenance and service work.
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    Mobile and web app to inspect locations or work, analyse trends, and follow up actions. Saves effort to execute your Safety, Environmental, Quality and Technical inspections, create reports and follow up actions. Define your own checklists and ensure your workforce executes the inspections according procedures and regulations. Add incident and Observation management to view the integral Safety & Q ... read more about AndSafety

    Entry Level Price
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    Free Trial
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    Category Focus
    50% in Incident Management Software
  • CoBRA

    COBRA is Your Emergency Management Solution
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    COBRA will provide your organization with the emergency management tools to prepare for then effectively manage any crisis at the tactical, command and strategic level. COBRA can help with: situational awareness, rapid alerting, mapping with live sensor & drone integration, multi-user logs, reports & asset tracking, emergency plan access, Ability to Survive and Operate (ATSO) Module, damage asses ... read more about CoBRA

    Entry Level Price
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    Free Trial
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    Category Focus
    33% in Incident Management Software
  • Ecesis

    SIMPLIFIES COMPLIANCE WITH ENVIRONMENTAL AND SAFETY REQUIREMENTS.
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    A customizable environmental data management system that includes modules for waste, air, water, and weather data management and tracking. Manage and track your requirements for permit or non-permit. Track contacts, regulations, due dates, and costs. Use built-in tools such as automated reminders, containment calculators, mobile inspections, incident reporting apps to improve efficiency. Proactive ... read more about Ecesis

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    33% in Incident Management Software
  • Mission Manager

    SAVING LIVES. PROTECTING PROPERTY.
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    Mission Manager is a cost-effective, web-based incident management tool for first responders, providing a turnkey solution for personnel & asset management, mission planning, and execution. Based on Preparation, Readiness, and Execution, Mission Manager allows incident commanders to efficiently manage their daily team operations, track mission events in real-time on robust maps and produce automat ... read more about Mission Manager

    Entry Level Price
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    Free Trial
    30 Days
    Category Focus
    33% in Incident Management Software
  • Engage EHS

    Engage your entire workforce in health and safety.
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    We're helping health and safety teams to integrate their safety processes into one secure location and provide instant oversight of their data to enable proactive safety initiatives that help reduce risk in your organization. Engage EHS is designed and built by safety professionals with ease-of-use always at the forefront allowing everyone across your organization to simply engage in health and sa ... read more about Engage EHS

    Entry Level Price
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    Free Trial
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    Category Focus
    33% in Incident Management Software
  • Donesafe

    A smart health and safety management system everyone can use.
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    Prevent, predict, and reduce worker injury and claims. Donesafe helps companies achieve safer and more fulfilling workplaces all around the world. Our team has created the world’s most intuitive cloud-based EHS safety management software that transforms safety culture and drives worker participation and leadership. Through innovative, low-cost mobile-first products we make it easy and accessible ... read more about Donesafe

    Entry Level Price
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    Free Trial
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    Category Focus
    20% in Incident Management Software
  • Facility - Pazo

    Across all the multi-site facilities you operate by making maintenance teams more productive.
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    PAZO is a retail task management software used by thousands of retailers for better visibility across their outlets, smoother internal communication, accomplish daily routine activities & streamline their operations. Empower your employees with a platform that helps in automating the daily operations and allows your employees to focus on customers. From task assignment & issue management to timely ... read more about Facility - Pazo

    Entry Level Price
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    Free Trial
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    Category Focus
    50% in Incident Management Software
  • Resolver

    See Risk. Discover Value.
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    Resolver’s incident management software removes gaps in oversight, increases operational efficiency, and generates actionable insights to let security teams stop chasing incidents and start getting ahead of them. With powerful built-in reporting capabilities, Resolver enables security leaders to prove the value of their program and fast-track the investments needed to reduce incident severity an ... read more about Resolver

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    Free Trial
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    Category Focus
    20% in Incident Management Software
  • Safesite

    Safety Inspections, Audits and Checklists.
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    Safesite is a free, easy-to-use digital safety solution for individuals and teams who want to collaborate, ditch paper and improve safety. Over 4,000 companies trust the Safesite platform to conduct safety inspections and audits, drive team safety engagement, and empower every worker in their organization to be a safety champion. Go beyond paper with safety inspections, audits, and checklists on-t ... read more about Safesite

    Entry Level Price
    $20 Per Month
    Free Trial
    30 Days
    Category Focus
    100% in Incident Management Software
  • xMatters

    Introducing adaptive incident management for a changing world.
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    xMatters is an incident management platform that helps enterprises prevent, manage, and resolve IT incidents. From Global 2000 to small workgroups and innovative DevOps teams, organizations around the world rely on the xMatters digital service availability platform to solve technology issues before they become business problems. The xMatters integration platform allows organizations to automate ke ... read more about xMatters

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    100% in Incident Management Software
  • Sofvie

    Transform Data into Wisdom.
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    Collaborative Intelligence platform that gives every level of the organization a voice in safety and risk management. It enhances communication and redefines hazard and risk management in the workplace by intelligently analyzing data gathered from the front-line. Built on industry 4.0, Sofvie creates an accessible point of reference that aids in critical decision-making processes. Sofvie is design ... read more about Sofvie

    Entry Level Price
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    Free Trial
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    Category Focus
    25% in Incident Management Software
  • PagerDuty

    A Platform for Real-Time Operations.
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    An always-on world requires a proactive and preventative approach to managing your digital operations. PagerDuty gives you real-time visibility into your critical apps and services all in one place, driven by our full-service ownership model. And when business-impacting issues do strike, PagerDuty ensures you’re never caught off-guard by collecting data signals from anywhere, interpreting those ... read more about PagerDuty

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    33% in Incident Management Software
  • Zero Incident Framework

    Proactive detection and remediation of incidents helping organizations.
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    Zero Incident Framework (ZIF) is a pure-play AI Platform for IT Operations powered entirely by Unsupervised Pattern-based Machine Learning. ZIF enables AI-led Discovery, Monitoring, Noise Reduction, Event Correlation, Outage Predictions, and Prescriptive Remediation. AIOps based TechOps platform that enables proactive detection and remediation of incidents helping organizations drive towards a Zer ... read more about Zero Incident Framework

    Entry Level Price
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    N/A
    Category Focus
    100% in Incident Management Software
  • Dataminr First Alert

    Real-time AI for Event and Risk Detection.
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    Dataminr is the leading AI platform for real-time event and risk detection. Dataminr detects the earliest signals of high-impact events and emerging risks, enabling enterprise and public sector clients around the globe to know critical information first, respond with confidence, and manage crises more effectively. Hundreds of companies in over 70 countries rely on Dataminr to help them manage cris ... read more about Dataminr First Alert

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • Crises Control

    An Incident Response Platform built for your organization.
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    Crises Control helps organizations keep lines of communication open by making it easy to send notifications to any number of people at once, allowing for an immediate, individual response with an automatic audit trail. Crises Control is invaluable for providing up-to-the-minute notifications to users, minimizing the impact on people’s safety, damage to the environment and the organization. Cris ... read more about Crises Control

    Entry Level Price
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    Free Trial
    N/A
    Category Focus
    50% in Incident Management Software
  • WorkClout

    Make Quality & Safety Processes Easy. Reduce Error & Deliver Excellence.
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    WorkClout helps manufacturers, industrial sectors, and field service operators reduce occupational safety & health incidents and facilitates a better working environment. WorkClout EHS management software helps industrial labor perform to their highest potential by centralizing documentation related to EHS records & policies, tracking incidents as soon as they happen, facilitate audits & training, ... read more about WorkClout

    Entry Level Price
    Free version
    Free Trial
    Available
    Category Focus
    25% in Incident Management Software

Frequently Asked Questions

Why Is Incident Management Important?

Today's business scenarios involve multiple people, departments, equipment, devices processes, channels, and technologies. Amidst vast business happenings, incidents that cause disruptions in services, operations, or workflows are common and real. However, customers get easily frustrated with any service disruption and are mostly intolerant of such interruptions. Especially in industries and services such as online banking, website hosting, airline booking portals, online shopping, etc., customers may not give a second thought before raising complaints and also switching companies. 

Ensuring minimal disruption, quick redressal, and prevention of any recurrence of such incidents is critical for longer and healthier customer relationships. Not only customer services but also sometimes internal systems of organizations may succumb to glitches that halt operations and frustrate employees. Therefore, businesses must have a robust incident management system in place to reduce and minimize any unwanted interruption of services. Without incident management software, organizations are prone to mishandle incidents. It helps organizations maintain and adhere to their service quality agreements. Incident management systems bring responsiveness, proactiveness, and reliability in handling incidents. 

How Does Incident Management Software Work?

Incident management systems detect and log in the incident. It is further classified based on priority needs and the severity of the incident. It automates the procedures that organizations implement for managing incidents. With tools that let businesses systematically track incidents phase by phase, incident management software ensures effective handling of all incidents. The system has competencies to go to root levels of the reasons that cause incidents and address them for a quick resolution. 

An incident tracking system uses the power of software tools to predict any upcoming incident based on data logs. It can handle single user incidents such as issues with ones' workstation, multi-user incidents such as employees not being able to access a particular program, or major incidents such as all customers are unable to log in or are facing server connectivity issues.

How Does Incident Management Software Help Manage Workflow Disruptions?

Incident management software prevents, documents, and manages incidents that disrupt the organization's workflows. For instance, you have an important client meeting, and you notice the projector is not working properly. Incident management software will guide you through the steps to handle this situation. It may have the contact details of the technician, troubleshooting guidance and will make sure that you are able to fix the issue as soon as possible.  All resolutions are in real-time, and closure reports are generated to understand the root causes. It records the incident to benefit others facing the same issue in the future.

Which is the Best Incident Management Software?0

The best incident management systems are flexible solutions that help in the timely management of incidents, quick service request resolutions, and complete tracking of the incident lifecycle.  The best incident management software solutions listed by GoodFirms are ManageEngine ServiceDesk Plus, TOPdesk, Freshservice, Solarwinds Service Desk, Mint Service Desk, Mission Manager, Resolver, xMatters, Crises Control, etc.

How Much Does Incident Management Software Cost?

Incident management software solutions such as Datadog that can investigate incidents from multiple sources costs you $20 per month per user. Solarwinds service desk software with an incident management module starts at $19 per month per user or $0.10 per month per device. Its enterprise plan comes at $89 per month per technician or $0.70 per device. You can use free versions of Lumiform or Mint Service Desk if you need free incident management software with basic functions.

What are the Available Integrations for Incident Management Software?

Incident management software can integrate with all communication channels of an organization, such as live chat, email, messaging platforms, etc. It can also integrate with popular business applications such as IT asset management software, help desk software, risk management software, compliance software, facility management software, and many more. 

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