SysAid

Deliver exceptional IT service, automagically.

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SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.

The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer grade service experience). Because now they can get the help they need at any time, in the channels they’re comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.
SysAid Technologies
2002
Israel
1 Industry
10 Languages
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LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Linux

SUPPORT

  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • In-person
  • Documentation

SysAid Core Features

IT Asset Management

  • Asset Tracking
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Requisition Management

Service Desk

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

ITSM

  • Asset Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Reporting and Analytics
  • Security and Compliance

Ticketing

  • Branding Control
  • Customer Portal
  • Membership Management
  • Reporting & Analysis
  • Ticket Reservations

Help Desk

  • Analytics & Reporting
  • Alerts
  • Dashboards
  • Interaction Tracking
  • Live Chat
  • Multi-Channel
  • Response Template
  • Ticketing Management

SysAid Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Annual Subscription
  • Quote Based

Pricing Description

SysAid offers a variety of packages based on ITSM best practices that fit your organization’s maturity, size, and needs. Each package features includes implementation by SysAid professionals who are ITSM experts.

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