MSP Software

Explore the best MSP software that can improve efficiency in your services and boost your business.

Today, no business works alone. Managed service providers (MSPs) are roped in as day-to-day administrators to remotely maintain their services like, security, software deployment & maintenance, infrastructure, network administration, data backup, business process management, and so on. As the MSP services come with many technical challenges it becomes significant for them to use robust MSP software to provide the best and reliable services to their customers.

What is MSP Software?

Managed service provider (MSP) software is an application that helps MSPs track network interruptions, troubleshoot errors, deploy software and applications, and resolve security issues across multiple networks from any remote location. The managed service software solutions can also create invoices and send them in digital form to the clients. Moreover, it can generate reports that show real-time figures about the network & data security issues enabling you to make informed decisions for the future.

Managed IT service providers sign up for exclusive service level agreements with the clients. The MSP tools help them to manage and maintain different service levels and get a consolidated overview of multiple client systems from a single interface. Precisely, MSP software is a centralized hub that allows managed service providers to manage and monitor multiple client systems, automate invoice generation, schedule data backup processes, and handle disaster recovery procedures, and much more efficiently.

How to Find the Best MSP Software?

Finding the best MSP software can become a complex task without professional advice. The experts at Goodfirms are here to guide you through this process through the list of the best MSP software solutions after researching and analyzing several options available in the market. This list also includes authentic users’ reviews that can help you make the right decision. Just utilize the user-friendly filters here to shortlist the best managed services software options suiting to your budget, features requirement, and business preferences.

48 Softwares   |  Last updated: Sep 10, 2024
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List of The Best Managed Services Software

  • Access your computer or mobile device from anywhere, anytime using Zoho Assist, your one-stop solution for remote support, screen sharing and unattended access. Zoho Assist is a remote support software that allows ... read more about Zoho Assist

    Due to its high-quality efficiency, we can fix our customers' issues remotely reviewed by: David Light, Chief Development Officer at Landbrokermls
    Entry Level Price
    $12 Per Month
    Free Trial
    15 Days
    20% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Live Chat
    • Patch Management
    • Remote Access
    • Script Library

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers
    • On-Site Training

    Reviews

    What User‘s Say
    Due to its high-quality efficiency, we can fix our customers' issues remotely
    David Light, Chief Development Officer at Landbrokermls
    Zoho Assist is simple to set up and manage remote PCs
    Gerrid Smith, Director of E-commerce at Joy Organics
    Review Summary

    We Landbrokermls use Zoho Assist. It is the best desktop software for our company. Its features enhance our customers' satisfaction. We can access, organize, and control our remote devices through it. It's so convenient and quick to share our screens and transfer our files to our remote workers. With the help of Zoho Assist, we can access our computers anywhere in the world. Also, the on-demand remote sessions don't need any prior downloads. Zoho Assist enriches our experience of online meetings and webinars. Its web conference solution is seamless and reliable.

    David Light
    David Light, Chief Development Officer at Landbrokermls

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $12 Per Month
  • Atera

    5.0 (4 Reviews) Verified

    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras ... read more about Atera

    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports reviewed by: Jeremy Dawe, CEO at Jezweb
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    11% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access

    Key Details

    Industries
    • Computer-software
    • Professional-training
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Reviews

    What User‘s Say
    Atera easily monitors IT asset, manages unlimited endpoints and provides automated reports
    Jeremy Dawe, CEO at Jezweb
    Atera is very helpful in managing IT assets of the company
    Ataur Rahman, Founder & CEO at GetGenie
    Atera is the complete set of IT administration tools one has been looking for
    Hamza Usmani, Head of Content at BuyWeGovyOnline
    Review Summary

    At JezWeb, we use Atera for IT asset management. Automated reports that track and measure your networks. There are Customized alert settings and thresholds. Some of the configuration settings are hard to find. Slow refresh of status. No support for Android and limited support for Mac. 

    Jeremy Dawe
    Jeremy Dawe, CEO at Jezweb

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $79 Per Month
  • Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. With an emphasis on time and money, the client work management platform gives you ... read more about Accelo

    Accelo is an all-in-one software that is used by professional service businesses to manage their client work. reviewed by: Callie White
    Entry Level Price
    $24 Per Month
    Free Trial
    14 Days
    10% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Project Management
    • Remote Access
    • Scheduling

    Key Details

    Industries
    • Accounting
    • Animation
    • Architecture-planning
    • Civil-engineering
    • Construction
    • Design
    • Environmental-services
    • Graphic-design
    • Legal-services
    • Management-consulting
    • Marketing-advertising
    • Professional-training
    • Research
    • Writing-editing
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies
    • eBooks
    • White Papers
    • Calculators

    Reviews

    What User‘s Say
    Accelo is an all-in-one software that is used by professional service businesses to manage their client work.
    Callie White
    Great Process Management Software
    Kimberley Maunder, SEO & CRO Specialist at Klyp
    Very fast streamlined time entry
    Alex Chandler, Network Systems Engineer at ieMentor Corporation
    Review Summary
    Finally found what I have been looking for a long time. I love the software that it’s pretty straightforward. You can import your customers from your contacts and it is the best thing!! It is designed very beautifully and is simple to understand and easy to use.
    Callie White
    Callie White

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Plus
    $24 Per Month
    Premium
    $39 Per Month
  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure ... read more about ManageEngine ServiceDesk Plus

    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application. reviewed by: Sarah Carlson
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    10% in MSP Software

    Features

    • Dashboard
    • Help Desk
    • Issue Management
    • Patch Management
    • Remote Access
    • Script Library

    Key Details

    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Reviews

    What User‘s Say
    ManageEngine ServiceDesk Plus is a fully-featured comprehensive help desk software that includes a core helpdesk and IT management application.
    Sarah Carlson
    While it's a piece simple for non-IT experts, ManageEngine is by the by a vigorous assistance work area stage
    Daniela Rocio Carrasco Cayambe at Licencias OnLine
    ManageEngine to the Rescue
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Review Summary
    So far, the tool has been good. It allows me to check service calls. It really supports your efficiency while keeping the perfect overview. It has been a truly helpful solution for our customer service. It has a great design that’s continually improving for better results.
    Sarah Carlson
    Sarah Carlson

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $10.00 Per Month
  • Auvik

    4.0 (3 Reviews) Verified

    Auvik is cloud-based network management for today’s changing workforce. Always know exactly what’s where, even as your users move. Mitigate network risk with no manual effort. Quickly solve network bottlenecks & spot ... read more about Auvik

    Overpriced, clunky and full of bugs leaving you spending more time administering than benefit you receive reviewed by: Louis Johnson
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management

    Key Details

    Industries
    • Computer-networking
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Reviews

    What User‘s Say
    Overpriced, clunky and full of bugs leaving you spending more time administering than benefit you receive
    Louis Johnson
    It has given us great insight into our network and visibility that we were missing.
    Trevor Peters
    Auvik is a wonderful easy-to-use onboarding product to use when supporting a new enviorment.
    David Diaz
    Review Summary
    Auvik is a system that on the surface appears good, but in execution is a system that struggles to really offer any meaningful benefit. It's simply a pretty chart to look at which is hardly compatible with anything on a useful level. Topology diagrams simply do not work, giving unrelatable diagrams. Searching for devices is an absolute nightmare and it's just so unresponsible. Many features just don't work. The stupid thing can't even track devices by MAC address, it uses DHCP!! What idiot ever thought that was a good idea? They literally want you to give EVERYTHING a static IP address to even track device data properly. Amateur hour much? What, you guys just finish a CompTIA A+ and now think you are network engineers? Idiots. Overall, it's poor. £16 per device per month is an absolute rip off and someone at Auvik is smoking a lot of funny things. Stay away, save your money and use another product.
    Louis Johnson
    Louis Johnson

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • It delivers availability for all workloads virtual, physical, cloud (including VMware vSphere and Microsoft Hyper‑V) from a single management console. It combines the backup, restores and replication capabilities of Veeam Backup & ... read more about Veeam

    reviewed by: Paul Li
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    20% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Remote Access

    Key Details

    Industries
    • Computer-network-security
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    • One-Time Payment
  • Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and ... read more about Unitrends

    Good product, bad sales experience reviewed by: Jay Moore
    Entry Level Price
    Free version
    Free Trial
    Available
    25% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Remote Access

    Key Details

    Industries
    • Computer-network-security
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Whitepapers
    • On-Site Training

    Reviews

    What User‘s Say
    Good product, bad sales experience
    Jay Moore
    It works, but getting to support can be difficult and expensive
    Ken Lulue
    Review Summary

    I have a mixed env (linux and windows server), had a few issues on linux side with memory and CPU usage. Also some older linux systems had some issues running their client. Had to use an older version of their client that did not support the incremental forever model. I also work for a non-profit and their initial pricing was discounted quite a bit. Going forward however it became way to expensive to upgrade to keep up with our growing capacity. Did not seem like their sales dept (through a reseller, not unitrends directly) was very concerned about losing us as a customer.

    Jay Moore
    Jay Moore

    Packages

    Pricing Type
    • Free
  • SutiCRM helps organizations manage customer data and interactions, automates marketing, sales, and customer service activities. The CRM software provides a complete view of what customers want and easily integrates with your existing ... read more about SutiCRM

    A real versatile document management software that allows us to efficiently manage our documents and files in a centralized location reviewed by: Ashley Quinn
    Entry Level Price
    $10 Per Month
    Free Trial
    30 Days
    11% in MSP Software

    Features

    • CRM
    • Dashboard
    • Remote Access
    • Scheduling

    Key Details

    Industries
    • Accounting
    • Banking
    • Financial-services
    • Hospital-health-care
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Available Packages
    Standard
    $10 Per Month
  • Kaseya VSA was built to solve the problems that mean the most to you – delivering better service and improving your team’s efficiency. Explore VSA and we’re sure you’ll find the remote ... read more about Kaseya VSA

    Kaseya delivers patching as well as monitoring solutions reviewed by: David Light, Chief Development Officer at Landbrokermls
    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    20% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Remote Access

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
  • This connected security suite eliminates security gaps across any user activity and any endpoint, anddelivers the best protection across multiple security layers while constantly evolving to find new threats. Minimize impact by ... read more about Trend Micro

    Our bet is on Trend Micro Maximum Security as it's very platform-friendly reviewed by: Madilyn Hill, CEO at Truepersonfinder
    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    25% in MSP Software

    Features

    • Backup Management
    • Dashboard
    • Help Desk
    • Remote Access

    Key Details

    Industries
    • Computer-network-security
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages

    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
  • Altaro VM Backup for MSPs is a monthly subscription program, built specifically for MSPs. It allows you to provide your customers with reliable virtual backups, recovery, and replication. Pay per VM per ... read more about Altaro VM Backup

    Must have software! reviewed by: Robin Bailey, Co-founder & CTO at Block-Machine
    Entry Level Price
    $59.80 Per Year
    Free Trial
    30 Days
    33% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • Dashboard
    • Help Desk
    • Response Template
    • Project Management
    • Remote Access
    • Scheduling

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Annual Subscription
    • Quote Based
    Available Packages
    Standard
    $59.80 Per Year
  • LogicMonitor® is an automated, SaaS-based IT performance monitoring platform that provides the end-to-end visibility and actionable data needed to manage complex and agile IT environments. Our company is headquartered in Santa Barbara, ... read more about Logicmonitor

    Entry Level Price
    $22 Per Month
    Free Trial
    Available
    25% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Remote Access

    Key Details

    Industries
    • Computer-network-security
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Whitepapers

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $22 Per Month
  • NovaBACKUP is a backup software designed for IT persons and small businesses that do not have time to deal with the hassles of doing backups yet need to protect their most valuable ... read more about NovaBACKUP

    Entry Level Price
    $199.95 Per Year
    Free Trial
    15 Days
    33% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Available Packages
    Standard
    $199.95 Per Year
  • Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing ... read more about ManageEngine Desktop Central

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    33% in MSP Software

    Features

    • Backup Management
    • Dashboard
    • Help Desk
    • Issue Management
    • Patch Management
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
  • WHMCS is the world's leading online billing and automation platform for web hosts and domain registrars.Our integrated platform enables web hosting providers to automate their operations, reduce costs and improve customer support ... read more about WHMCS

    Entry Level Price
    $18.95 Per Month
    Free Trial
    N/A
    50% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Response Template
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $18.95 Per Month
  • Automox is a cloud-native patch management platform - modern cyber hygiene to raise the world's security confidence. Ensure your entire infrastructure is patched, has the right software, and is configured correctly regardless ... read more about Automox

    Entry Level Price
    $3 Per Month
    Free Trial
    15 Days
    50% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Patch Management
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $3 Per Month
  • Pulseway is the easiest way to remotely monitor and control IT systems from any device enabling busy IT admins to fix issues on-the-go and be more productive.

    Entry Level Price
    $27 Per Month
    Free Trial
    14 Days
    20% in MSP Software

    Features

    • Backup Management
    • Dashboard
    • Help Desk
    • Response Template
    • Remote Access

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Available Packages
    Standard
    $27 Per Month
  • BDRSuite by Vembu offers comprehensive and cost-effective Backup and Disaster Recovery software tailored to meet the diverse data protection requirements of Businesses and Service Providers. BDRSuite provides robust backup solutions for a ... read more about BDRSuite Backup & Replication

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    25% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Remote Access
    • Script Library

    Key Details

    Industries
    • Computer-network-security
    • Computer-software
    • Education-management
    • Government-administration
    • Hospital-health-care
    • Information-technology-services
    • Telecommunications
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars
    • Case Studies
    • Whitepapers
    • Datasheets

    Packages

    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
  • ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the ... read more about Itarian

    Entry Level Price
    Free version
    Free Trial
    Available
    20% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Patch Management
    • Remote Access
    • Script Library

    Key Details

    Industries
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guides

    Packages

    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Quote Based
  • Action1 is a cloud-based RMM solution for enterprise IT professionals and MSPs alike. Start free trial: https://www.action1.com/signup.html Action1's Remote Monitoring and Management platform encompass core tools for remote IT management: Patch Management ... read more about Action1 Cloud Remote Monitoring and Management

    Entry Level Price
    $1 Per Month
    Free Trial
    14 Days
    25% in MSP Software

    Features

    • Dashboard
    • Patch Management
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Free
    Available Packages
    Standard
    $1 Per Month
  • Domotz is the premier Remote Monitoring and Management platform for IoT. We offer powerful network management software for MSP's, Integrators, Security Professionals, and Business Owners. Our award-winning platform has integrated features such ... read more about Domotz

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    33% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Response Template
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
  • With real-time Monitoring and customizable Notifications, you can choose what issues are surfaced so you can quickly focus on identifying and fixing critical situations.Identify, diagnose, and fix issues – fast. Between comprehensive ... read more about Syncro

    Entry Level Price
    $129 Per Month
    Free Trial
    30 Days
    50% in MSP Software

    Features

    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    Available Packages
    Standard
    $129 Per Month
  • Opmantek develops enterprise-class, multi-award winning software that helps IT teams audit IT environments, detect faults, review current and historical network performance, and predict where future failures are likely to occur. The software ... read more about Opmantek

    Entry Level Price
    Free version
    Free Trial
    Available
    50% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
  • Opsview provides unified insight into dynamic IT operations on-premise, in the cloud or hybrid. Opsview is a modern, scalable monitoring platform that enables digital transformation.Opsview is trusted by hundreds of businesses, government ... read more about Opsview

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    33% in MSP Software

    Features

    • Booking Management
    • Dashboard
    • Help Desk
    • Response Template
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
  • Paraleap Technologies is a Chicago-based software company, focused on providing tools and services for cloud computing technologies.Paraleap offers two software-as-a-service products for IT professionals looking to monitor and manage their cloud infrastructures.CloudMonix, ... read more about CloudMonix

    Entry Level Price
    Free version
    Free Trial
    Available
    33% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages

    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Free
  • WebTitan is a DNS Based Web content filter and Web security layer that blocks cyber attacks, malware, ransomware and malicious phishing as well as providing granular web content control. WebTitan DNS filtering ... read more about WebTitan

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    25% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Patch Management
    • Remote Access
    • Script Library

    Key Details

    Industries
    • Accounting
    • Apparel-fashion
    • Architecture-planning
    • Automotive
    • Banking
    • Broadcast-media
    • Business-supplies-equipment
    • Computer-network-security
    • Computer-software
    • Consumer-electronics
    • Consumer-services
    • Entertainment
    • Financial-services
    • Higher-education
    • Hospital-health-care
    • Law-practice
    • Legal-services
    • Nonprofit-organization-management
    • Pharmaceuticals
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • WebTitan Cloud for WiFi
    • WebTitan Cloud for Service Providers
    • WebTitan Cloud

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
      (Credit card required)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
  • ManageEngine OpManager is an integrated network management solution that facilitates efficient and hassle-free network management. It empowers network/IT admins to simultaneously perform multiple operations such as Network performance monitoring, VM management, and ... read more about ManageEngine OpManager

    Entry Level Price
    $245 One-time
    Free Trial
    30 Days
    15% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk

    Key Details

    Industries
    • Computer-network-security
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • iPhone/iPad
    • Android
    • Windows
    • Linux
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Available Packages
    Standard
    $245 One-time
  • Chances are your organization has an assortment of desktops, laptops, and servers. As an organization grows, and these machines multiply, managing them all can become a major issue. OptiTune offers one of ... read more about OptiTune

    Entry Level Price
    $3 Per Month
    Free Trial
    30 Days
    25% in MSP Software

    Features

    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • On-Site Training

    Packages

    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Available Packages
    Standard
    $3 Per Month
  • Deepser is a complete solution to manage your support requests, your daily activities and your organisational processes. Deepser is a software house that develops, produces and sell innovative products and services with ... read more about Deepser

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    25% in MSP Software

    Features

    • Backup Management
    • CRM
    • Dashboard
    • Help Desk
    • Response Template
    • Remote Access
    • History Tracking

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Quote Based
    • Free
  • The Managed Workplace Central Dashboard offers powerful features where MSPs can, through a single view, see the status of their managed sites, view and manage critical alerts, filter on their sites and ... read more about Barracuda Managed Workplace

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • Dashboard
    • Help Desk
    • Issue Management
    • Response Template
    • Patch Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Blogs

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
  • mspEngine provides a white-label portal for MSPs and gives access to branded sales, marketing tools and content. With its service automation layer all managed services can be delivered directly to the customer. ... read more about mspStack

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    100% in MSP Software

    Features

    • Backup Management
    • Booking Management
    • CRM
    • Dashboard
    • Help Desk
    • Issue Management
    • Remote Access
    • History Tracking
    • Script Library

    Key Details

    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages

    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription

Frequently Asked Questions

Which Are the Different Categories in MSP Software?

MSP software generally falls under four main categories as given below -

PSA (Professional Services Automation -This type of MSP software allows you to manage your customers and contracts signed with them. It includes a help desk interface, knowledge base, and ticketing system. It also facilitates task tracking, preparing timesheets, and reporting & auditing functions.

Remote Access - This type of MSP software allows you to access your clients’ computers from any remote location. It helps in performing software maintenance, and technical issues proactively on your clients’ devices using your own devices.

RMM (Remote Monitoring and Management) - This type of MSP software allows remote monitoring and managing multiple systems across networks. The MSP technicians can access and handle software inventories deployed on different systems from remote locations using RMM. It also assists in patch management functions, new device onboarding procedures, system cleanliness, and maintenance.

Administration MSP - Administration MSP software is used to prepare and maintain service level agreements with the clients. It automates the process of calculating the time spent by the MSP experts on each clients' networking tasks, and based on that, it prepares and shares invoices with the clients. Moreover, it also helps manage passwords and many more administrative tasks that require running MSP business workflow flawlessly.

How Much Time Does the Deployment of MSP Software Require?

The deployment of managed services provider software depends on your business size, client base, and your workflow complexity. It would also vary based on the type of software you have chosen. If you have selected on-premise software, then it may take longer than cloud-based software.

In the case of cloud-based managed service software like Accelo, you can start using it immediately after paying for its subscription plan of your choice. In the case of on-premise software, you also need to consider the software development time if you have hired a company for that job. While the deployment process also relies on the complexity of the software, data processing, and training required.

How Much Can MSP Software Cost?

The cost of managed services provider software depends on the features and integrations you require. For example, the price of Atera starts from $79/month to $149/month billed annually. Based on your requirements and budget, you can select the pricing plan of the MSP software. MSP tools like ManageEngine ServiceDesk Plus can provide you with customized quotes depending on your business needs. This managed service software also offers a 30 days free trial period to use and determine which features are useful to you and discuss the price with the vendor accordingly.

If your budget is low, you can go for free and open source MSP software as it is free to download and deploy within your system. But, you may need technical capabilities and specific system configuration to make it work as per your business workflow. Besides being affordable, the open source MSP software is highly customizable and thus proves to be the best option for the businesses with exclusive requirements.

Are There Any Hidden Costs Associated With MSP Software?

Most of the MSP software vendors follow a transparent approach towards pricing. Still, you need to ask the vendor if they charge separately for deployment & training, customization, maintenance, and updates. Also, you need to check whether the deployment of the MSP software you have selected requires some specific hardware requirements or recruiting technical staff to get an exact cost figure before purchasing.

Which Are the Most Popular MSP Software?

Some of the most popular MSP software include Atera, Zoho Assist, Pulseway RMM, and ConnectWise Automate. You can go through the complete list of the best MSP software curated by the Goodfirms team for easy and better selection.


For more queries, please feel free to contact us.

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