MSP Software

Explore the best MSP software that can improve efficiency in your services and boost your business.

Today, no business works alone. Managed service providers (MSPs) are roped in as day-to-day administrators to remotely maintain their services like, security, software deployment & maintenance, infrastructure, network administration, data backup, business process management, and so on. As the MSP services come with many technical challenges it becomes significant for them to use robust MSP software to provide the best and reliable services to their customers.

What is MSP Software?

Managed service provider (MSP) software is an application that helps MSPs track network interruptions, troubleshoot errors, deploy software and applications, and resolve security issues across multiple networks from any remote location. The managed service software solutions can also create invoices and send them in digital form to the clients. Moreover, it can generate reports that show real-time figures about the network & data security issues enabling you to make informed decisions for the future.

Managed IT service providers sign up for exclusive service level agreements with the clients. The MSP tools help them to manage and maintain different service levels and get a consolidated overview of multiple client systems from a single interface. Precisely, MSP software is a centralized hub that allows managed service providers to manage and monitor multiple client systems, automate invoice generation, schedule data backup processes, and handle disaster recovery procedures, and much more efficiently.

How to Find the Best MSP Software?

Finding the best MSP software can become a complex task without professional advice. The experts at Goodfirms are here to guide you through this process through the list of the best MSP software solutions after researching and analyzing several options available in the market. This list also includes authentic users’ reviews that can help you make the right decision. Just utilize the user-friendly filters here to shortlist the best managed services software options suiting to your budget, features requirement, and business preferences.

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List of The Best Managed Services Software

  • 1. Zoho Assist

    Access your computer or mobile device from anywhere, anytime!
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    Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. ... learn more about Zoho Assist

    Entry Level Price
    $6.40 Per Month
    Free Trial
    15 Days
    25%

    Category Focus

    MSP Software
  • 2. Accelo

    Automating professional service operations.
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    Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. With an emphasis on time and money, the client work management platform gives you a holistic view of your most up-to-date business data and financial performance. Having client communications, activities and work centralized in a single platform, you always know where things are... learn more about Accelo

    "Great Process Management Software"
    Kimberley Maunder, SEO & CRO Specialist at Klyp
    Entry Level Price
    $24 Per Month
    Free Trial
    14 Days
    2%

    Category Focus

    MSP Software
  • 3. Auvik

    Network management is everything.
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    Auvik is cloud-based network management for today’s changing workforce. Always know exactly what’s where, even as your users move. Mitigate network risk with no manual effort. Quickly solve network bottlenecks & spot potential security vulnerabilities. ... learn more about Auvik

    "Overpriced, clunky and full of bugs leaving you spending more time administering than benefit you receive"
    Louis Johnson
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    100%

    Category Focus

    MSP Software
  • 4. Veeam

    Intelligent Data Management for the Hyper-Available Enterprise.
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    It delivers availability for all workloads virtual, physical, cloud (including VMware vSphere and Microsoft Hyper‑V) from a single management console. It combines the backup, restores and replication capabilities of Veeam Backup & Replication with the advanced monitoring, reporting and capacity planning functionality of Veeam ONE. ... learn more about Veeam

    ""
    Paul Li
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    25%

    Category Focus

    MSP Software
  • 5. Unitrends

    Free Backup and Recovery Software For The Virtualization Community
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    Unitrends increases uptime and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. The result is a “one throat to choke” set of offerings that all... learn more about Unitrends

    "Good product, bad sales experience"
    Jay Moore
    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    MSP Software
  • ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issue to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. ... learn more about ManageEngine ServiceDesk Plus

    "ManageEngine to the Rescue"
    Tom Parker, Support Desk Analyst III at B Riley Financial
    Entry Level Price
    $10.00 Per Month
    Free Trial
    30 Days
    20%

    Category Focus

    MSP Software
  • 7. Atera

    Ultimate All-In-One RMM Suite for MSPs & IT Pros
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    Atera is a cloud based all-in-one remote monitoring & management (RMM) software suite for IT service providers. Atera includes everything you need to grow your IT business in one, integrated solution. Ateras fixed monthly pricing model helps IT businesses of all sizes grow with no extra costs. All plans include unlimited devices monitoring, Its that simple. Get your free 30-day trial today. No cre... learn more about Atera

    "Multiple activities done under one platform"
    Daniel Tobon, President at Tsquared, LLC
    Entry Level Price
    $79 Per Month
    Free Trial
    30 Days
    11%

    Category Focus

    MSP Software
  • 8. Trend Micro

    The world's leading security services platform for cloud builders
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    This connected security suite eliminates security gaps across any user activity and any endpoint, anddelivers the best protection across multiple security layers while constantly evolving to find new threats. Minimize impact by keeping users running smoothly and reducing management time with centralized visibility across endpoints, email, web, and SaaS services. Plus you have the flexibility to de... learn more about Trend Micro

    "Our bet is on Trend Micro Maximum Security as it's very platform-friendly"
    Madilyn Hill, CEO at Truepersonfinder
    Entry Level Price
    Contact Vendor
    Free Trial
    N/A
    50%

    Category Focus

    MSP Software
  • 9. Altaro VM Backup

    Rely on a high performance Virtual Backup and Replication solution.
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    Altaro VM Backup for MSPs is a monthly subscription program, built specifically for MSPs. It allows you to provide your customers with reliable virtual backups, recovery, and replication. Pay per VM per month, with the flexibility to set your own pricing model for your customers. You will get full access to all features across all customers, including Replication, CDP, Instant Boot, Deduplication,... learn more about Altaro VM Backup

    "Must have software!"
    Robin Bailey, Co-founder & CTO at Block-Machine
    Entry Level Price
    $59.80 Per Year
    Free Trial
    30 Days
    33%

    Category Focus

    MSP Software
  • 10. Logicmonitor

    Get ready to monitor everything!
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    LogicMonitor® is an automated, SaaS-based IT performance monitoring platform that provides the end-to-end visibility and actionable data needed to manage complex and agile IT environments. Our company is headquartered in Santa Barbara, California, with offices in Austin, Texas, London, China, and Singapore. ... learn more about Logicmonitor

    Entry Level Price
    $15.00 Per Month
    Free Trial
    14 Days
    33%

    Category Focus

    MSP Software
  • 11. SysAid

    IT Service Automation - Get IT Done
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    SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going s... learn more about SysAid

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    16%

    Category Focus

    MSP Software
  • 12. NovaBACKUP

    Let us handle your backup.
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    NovaBACKUP is a backup software designed for IT persons and small businesses that do not have time to deal with the hassles of doing backups yet need to protect their most valuable data.  ... learn more about NovaBACKUP

    Entry Level Price
    $199.95 Per Year
    Free Trial
    15 Days
    33%

    Category Focus

    MSP Software
  • 14. ManageEngine Desktop Central

    Integrated Desktop & MDM Software.
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    Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location. Automate your regular desktop management routines like installing patches, distributing software, imaging and deploying OS, managing your IT Assets, managing software licenses, monitoring software usage statistics, managing USB device usage,... learn more about ManageEngine Desktop Central

    Entry Level Price
    Contact Vendor
    Free Trial
    30 Days
    33%

    Category Focus

    MSP Software
  • 15. WHMCS

    Web Hosting Automation Made Easy
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    WHMCS is the world's leading online billing and automation platform for web hosts and domain registrars.Our integrated platform enables web hosting providers to automate their operations, reduce costs and improve customer support as well as providing customers with self service access to manage their billing and services. ... learn more about WHMCS

    Entry Level Price
    $18.95 Per Month
    Free Trial
    N/A
    50%

    Category Focus

    MSP Software
  • 16. SutiCRM

    Best Cloud CRM Software for SMBs
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    SutiCRM helps organizations manage customer data and interactions, automates marketing, sales, and customer service activities. The CRM software provides a complete view of what customers want and easily integrates with your existing applications to combine all business data. It also improves supplier and partner relationships. SutiCRM offers you marketing, salesforce, and customer support automa... learn more about SutiCRM

    Entry Level Price
    $10 Per Month
    Free Trial
    30 Days
    11%

    Category Focus

    MSP Software
  • 17. Kaseya VSA

    Know your network is truly up-to-date and secure from vulnerabilities.
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    Kaseya VSA was built to solve the problems that mean the most to you – delivering better service and improving your team’s efficiency. Explore VSA and we’re sure you’ll find the remote monitoring and management solutions you are looking for. Deploy policy-based automation with proactive remediation to increase productivity. Automate deployment of software, manage patches, and proactively r... learn more about Kaseya VSA

    Entry Level Price
    Contact Vendor
    Free Trial
    14 Days
    20%

    Category Focus

    MSP Software
  • 18. Automox

    Automated Cyber Hygiene.
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    Automox is a cloud-native patch management platform - modern cyber hygiene to raise the world's security confidence. Ensure your entire infrastructure is patched, has the right software, and is configured correctly regardless of OS, software, or geographic location.... learn more about Automox

    Entry Level Price
    $3 Per Month
    Free Trial
    15 Days
    50%

    Category Focus

    MSP Software
  • 19. Pulseway RMM

    Robust IT system monitoring and management platform.
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    Pulseway is the easiest way to remotely monitor and control IT systems from any device enabling busy IT admins to fix issues on-the-go and be more productive.... learn more about Pulseway RMM

    Entry Level Price
    $27 Per Month
    Free Trial
    14 Days
    20%

    Category Focus

    MSP Software
  • 20. Vembu BDR Suite

    No more backup complexities
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    Vembu BDR Suite is a portfolio of software products that cater to the backup and disaster recovery needs of organizations. It helps in protecting their data hosted in both physical or virtual environment. The products under the Suite address the data protection needs of organizations of any size – from a simple IT setup of the small and medium businesses to the highly sophisticated data centers.... learn more about Vembu BDR Suite

    Entry Level Price
    Free version
    Free Trial
    Available
    33%

    Category Focus

    MSP Software
  • 21. Itarian

    Centralized IT management platform you will ever need.
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    ITarian Patch Management is the smartest way to gain control over all managed devices to get installed with latest patches. Use it to make up-to-date your Windows OS based devices with the latest patches plus more than 400 third party applications.... learn more about Itarian

    Entry Level Price
    Free version
    Free Trial
    Available
    16%

    Category Focus

    MSP Software
  • 22. Action1 Cloud Remote Monitoring and Management

    Cloud IT management solution for MSP & Enterprise
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    Action1 is a cloud-based RMM solution for enterprise IT professionals and MSPs alike. Start free trial: https://www.action1.com/signup.html Action1's Remote Monitoring and Management platform encompass core tools for remote IT management: Patch Management Software Deployment & Distribution Remote Desktop & Access IT Asset Management System Management Network Monitoring Endpoint Secur... learn more about Action1 Cloud Remote Monitoring and Management

    Entry Level Price
    $1 Per Month
    Free Trial
    14 Days
    25%

    Category Focus

    MSP Software
  • 23. Domotz

    Remote Network Monitoring & Management for an IoT World
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    Domotz is the premier Remote Monitoring and Management platform for IoT. We offer powerful network management software for MSP's, Integrators, Security Professionals, and Business Owners. Our award-winning platform has integrated features such as remote device access, SNMP monitoring, network diagnostics, remote power management, device alerts, team collaboration, network mapping, and multiple VL... learn more about Domotz

    Entry Level Price
    Contact Vendor
    Free Trial
    Available
    33%

    Category Focus

    MSP Software
  • 24. Syncro

    Say goodbye to multiple apps and complicated software.
    Visit website

    With real-time Monitoring and customizable Notifications, you can choose what issues are surfaced so you can quickly focus on identifying and fixing critical situations.Identify, diagnose, and fix issues – fast. Between comprehensive Monitoring, real-time Alerts, and an extensive set of Maintenance tasks, you’ll fix issues before they even become your client’s problems. ... learn more about Syncro

    Entry Level Price
    $129 Per Month
    Free Trial
    30 Days
    50%

    Category Focus

    MSP Software
  • 25. Opmantek

    RMM Software | Monitor IT Infrastructure
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    Opmantek develops enterprise-class, multi-award winning software that helps IT teams audit IT environments, detect faults, review current and historical network performance, and predict where future failures are likely to occur. The software is used by over 130,000 organizations worldwide to manage some of the world’s most complex IT environments including some of the largest Telecommunications ... learn more about Opmantek

    Entry Level Price
    Free version
    Free Trial
    Available
    50%

    Category Focus

    MSP Software
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Frequently Asked Questions

Which Are the Different Categories in MSP Software?

MSP software generally falls under four main categories as given below -

PSA (Professional Services Automation - This type of MSP software allows you to manage your customers and contracts signed with them. It includes a help desk interface, knowledge base, and ticketing system. It also facilitates task tracking, preparing timesheets, and reporting & auditing functions.

Remote Access - This type of MSP software allows you to access your clients’ computers from any remote location. It helps in performing software maintenance, and technical issues proactively on your clients’ devices using your own devices.

RMM (Remote Monitoring and Management) - This type of MSP software allows remote monitoring and managing multiple systems across networks. The MSP technicians can access and handle software inventories deployed on different systems from remote locations using RMM. It also assists in patch management functions, new device onboarding procedures, system cleanliness, and maintenance.

Administration MSP - Administration MSP software is used to prepare and maintain service level agreements with the clients. It automates the process of calculating the time spent by the MSP experts on each clients' networking tasks, and based on that, it prepares and shares invoices with the clients. Moreover, it also helps manage passwords and many more administrative tasks that require running MSP business workflow flawlessly.

How Much Time Does the Deployment of MSP Software Require?

The deployment of managed services provider software depends on your business size, client base, and your workflow complexity. It would also vary based on the type of software you have chosen. If you have selected on-premise software, then it may take longer than cloud-based software.

In the case of cloud-based managed service software like Accelo, you can start using it immediately after paying for its subscription plan of your choice. In the case of on-premise software, you also need to consider the software development time if you have hired a company for that job. While the deployment process also relies on the complexity of the software, data processing, and training required.

How Much Can MSP Software Cost?

The cost of managed services provider software depends on the features and integrations you require. For example, the price of Atera starts from $79/month to $149/month billed annually. Based on your requirements and budget, you can select the pricing plan of the MSP software. MSP tools like ManageEngine ServiceDesk Plus can provide you with customized quotes depending on your business needs. This managed service software also offers a 30 days free trial period to use and determine which features are useful to you and discuss the price with the vendor accordingly.

If your budget is low, you can go for free and open source MSP software as it is free to download and deploy within your system. But, you may need technical capabilities and specific system configuration to make it work as per your business workflow. Besides being affordable, the open source MSP software is highly customizable and thus proves to be the best option for the businesses with exclusive requirements.

Are There Any Hidden Costs Associated With MSP Software?

Most of the MSP software vendors follow a transparent approach towards pricing. Still, you need to ask the vendor if they charge separately for deployment & training, customization, maintenance, and updates. Also, you need to check whether the deployment of the MSP software you have selected requires some specific hardware requirements or recruiting technical staff to get an exact cost figure before purchasing.

Which Are the Most Popular MSP Software?

Some of the most popular MSP software include Atera, Zoho Assist, Pulseway RMM, and ConnectWise Automate. You can go through the complete list of the best MSP software curated by the Goodfirms team for easy and better selection.


For more queries, please feel free to contact us.

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