ALVAO IT Service Management

ITSM solution designed for Microsoft 365

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ALVAO's comprehensive ITSM platform integrates Service Desk and IT asset management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT asset tracking. Data-driven insights enable process improvement, and you can extend these capabilities to other departments at no extra cost, maximizing your software investment.
ALVAO
1999
Czech Republic
  • Accounting
  • Airlines-aviation
  • Banking
  • Building-materials
  • Computer-network-security
  • Computer-hardware
  • Computer-networking
  • Construction
  • Electrical-electronic-manufacturing
  • Facilities-services
  • Food-production
  • Information-services
  • Information-technology-services
  • Mechanical-or-industrial-engineering
  • Medical-device
  • Retail
16 Industries
  • Czech
  • English
  • German
  • Polish
4 Languages
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Screenshot & Video

1/6

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Phone
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 06:00 to 20:00 (ECT)
    • 04:00 to 18:30 (PNT)

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

ALVAO IT Service Management Core Features

IT Asset Management

  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

ITSM

  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Knowledge Management
  • Problem Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

IT Management

  • Asset Management
  • Compliance Management
  • Inventory Management
  • Network Monitoring
  • Remote Access/Control
  • Reporting & Analytics
  • Workflow Automator

ALVAO IT Service Management Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription

Pricing Description

We offer tailored solutions that reflect the real value of our services, ensuring you get the best possible value for your investment. All ALVAO products (ITSM, Service Desk, and IT Asset Management) are available as SaaS solutions (run on Microsoft Azure) or on-premise.
Vendor pricing page Get Free Trial
  • 30 Days Trial

Plans & Packages

Start
$2.7 Per Month

ALVAO IT Service Management Reviews

5.0 5 Reviews
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Jeffrey Dean

Flexible and easy to use ITSM

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Microsoft 365
Zabbix
Azure DevOps Server

Switched from

SysAid

Review Summary

ALVAO provides a centralised platform for managing IT support tickets and assets. Agents can log, track and prioritise support requests, incidents and changes from a single interface. The automated workflow capabilities also save a lot of time. The system makes it easy to create tickets through the Teams chat, so users do not have to switch to the web application at all (this was a game changer).

For which software category are you reviewing ALVAO IT Service Management?

ITSM Software

How long have you used ALVAO IT Service Management?

2 Years

How frequently you use ALVAO IT Service Management?

Daily

How do you find pricing of ALVAO IT Service Management?

mid-tier

What do you like the most about ALVAO IT Service Management?

The interface is very easy to use compared to most "enterprise" solutions out there and the technical support team is also very helpful and solves our problem very quickly.

What do you like the least about ALVAO IT Service Management?

I would like to see more report templates so I don't have to create them.

Tomáš Vokoun

The best ticketing tool

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Microsoft Teams
Zabbix
Power BI
OTRS

Switched from

Jira

Review Summary

ALVAO IT Service Management has been a positive addition to our IT infrastructure. The user-friendly interface, streamlined issue management, enhanced efficiency features, and robust asset and workflow management tools have made it an invaluable asset for both our end-users and IT staff. I highly recommend it to businesses seeking a comprehensive and user-friendly IT service management solution.

For which software category are you reviewing ALVAO IT Service Management?

IT Asset Management Software , IT Management Software , ITSM Software

How long have you used ALVAO IT Service Management?

6 Months

How frequently you use ALVAO IT Service Management?

Daily

How do you find pricing of ALVAO IT Service Management?

inexpensive

What do you like the most about ALVAO IT Service Management?

Streamlined Ticketing and Issue Management: ALVAO helped us improve how we handle issues by managing incidents/requests, grouping similar problems, and encouraging proper ticketing procedures. This reduced the burden on IT from unnecessary emails and calls. Features for IT Professionals: As an IT guy, the asset and workflow management features were particularly helpful. These features likely improve organization and efficiency for IT staff specifically.

What do you like the least about ALVAO IT Service Management?

I did not find any major drawbacks in the current version of ALVAO IT Service Management. In fact, the addition of dark mode addressed a previous issue I had. Overall, I have had a positive experience with the product.

Jakub Kvasnička

ALVAO makes our IT service management easy

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Nagios Core
Teamviewer
Power Automate

Review Summary

Overall, ALVAO is a great tool for managing IT processes such as incident, problem and change management, while being supported by knowledge and asset management. As an IT specialist, I can easily find all relevant information for working on tickets and resolve them quickly.

For which software category are you reviewing ALVAO IT Service Management?

IT Asset Management Software , IT Management Software , ITSM Software

How long have you used ALVAO IT Service Management?

9 Months

How frequently you use ALVAO IT Service Management?

Daily

How do you find pricing of ALVAO IT Service Management?

mid-tier

What do you like the most about ALVAO IT Service Management?

I really like the customisation and automation capabilities within workflows and daily tasks. It's pretty straightforward to set up, and it's had a great impact on how we work. The integration to the Microsoft ecosystem is great. We've integrated most of the Microsoft apps we need to ALVAO, and everything runs smoothly.

What do you like the least about ALVAO IT Service Management?

So far I haven't found anything, it's doing everything we expected.

Sebastian Plotzer

Great tool and easy to use for the entire company

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Microsoft Teams
Microsoft 365
Azure DevOps Server

Switched from

Zendesk Support

Review Summary

I use Alvao for the past 5 months and overall I am impressed with the product. It has been helping us to get a better handle both on the company’s assets as well as get tickets and user requests in order. It’s simple and easy to use. The guys at Alvao are helpful and resolve any issue I have with the implementation and tool usage. The best thing of all is how asset management and helpdesk work together. If users have an issue with any device, I can immediately see what type of device is having a problem directly in the ticket.. I believe that Alvao will also help me to better plan a budget because I can now see where I can save money.

For which software category are you reviewing ALVAO IT Service Management?

ITSM Software

How long have you used ALVAO IT Service Management?

5 Months

How frequently you use ALVAO IT Service Management?

Daily

How do you find pricing of ALVAO IT Service Management?

mid-tier

What do you like the most about ALVAO IT Service Management?

the quick implementation tech support easy to use good reporting capabilities

What do you like the least about ALVAO IT Service Management?

more modern design their knowledge base needs some improvements missing a dashboard

Ian Watkins

One of the best ITSM tools I have used

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Zabbix
Microsoft 365

Review Summary

Very reliable and fast cloud-based ITSM software for IT. I guess what I like most is that the tool is primarily designed for IT and doesn't have thousands of other unnecessary features that try to solve problems that don't even exist. It provides all the necessary functionality for incident, problem, and change management and decent IT asset management, so we didn't have to integrate some third-party apps. Overall very satisfied compared to our previous solution.

For which software category are you reviewing ALVAO IT Service Management?

ITSM Software

How long have you used ALVAO IT Service Management?

2 Years

How frequently you use ALVAO IT Service Management?

Daily

How do you find pricing of ALVAO IT Service Management?

mid-tier

What do you like the most about ALVAO IT Service Management?

Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.

What do you like the least about ALVAO IT Service Management?

Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.