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ALVAO IT Service Management

5.0 (5 Reviews)|Write a Review|Claimed profile
Czech Republic HQFounded 1999

Deployment

Web-basediPhone/iPadAndroidWindows

Overview

About ALVAO IT Service Management

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service.With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results.

Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.

At a glance

Software information

Industries served, licensing and the support ALVAO IT Service Management provides.

Industries

  • Accounting
  • Airlines-aviation
  • Banking
  • Building-materials
  • Computer-network-security
  • Computer-hardware

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Email
  • Phone
  • Support daysMondayTuesdayWednesdayThursdayFridaySupport time06:00 to 20:00 (ECT)04:00 to 18:30 (PNT)

Training

  • Webinar
  • In-person
  • Documentation

Knowledge Base

Languages (4)
CzechEnglishGermanPolish

Review analytics

What customers report

5.0
Based on 5 verified reviews
Ease of use5.0
Features & functionality4.2
Customer support5.0

What users like the most

  • Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.
  • the quick implementation tech support easy to use good reporting capabilities
  • Streamlined Ticketing and Issue Management: ALVAO helped us improve how we handle issues by managing incidents/requests, grouping similar problems, and encouraging proper ticketing procedures. This reduced the burden on IT from unnecessary emails and calls. Features for IT Professionals: As an IT guy, the asset and workflow management features were particularly helpful. These features likely improve organization and efficiency for IT staff specifically.

What users like the least

  • Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.
  • more modern design their knowledge base needs some improvements missing a dashboard
  • I did not find any major drawbacks in the current version of ALVAO IT Service Management. In fact, the addition of dark mode addressed a previous issue I had. Overall, I have had a positive experience with the product.

What users say

Review Analytics of ALVAO IT Service Management

Every review is verified through Goodfirms before it's published.

5.05 Verified Reviews
Ease of use5.0
Features & functionality4.2
Customer support5.0
Review Summary
Summarized from 5 verified reviews · Updated September 2026
ALVAO IT Service Management is praised for its user-friendly interface and focused feature set designed specifically for IT operations. Reviewers consistently highlight its strengths in incident, problem, and change management, along with integrated asset management that reduces the need for third-party tools. The platform's reliable performance, automated workflows, and seamless integration with communication tools like Teams are noted as significant advantages. Customer support receives positive feedback for responsiveness during implementation and usage.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of ALVAO IT Service Management
Sort ByWrite a Review

What reviewers mention most

Jeffrey DeanVerified Review
Posted on Jan 20, 2025

“Flexible and easy to use ITSM”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
ALVAO provides a centralised platform for managing IT support tickets and assets. Agents can log, track and prioritise support requests, incidents and changes from a single interface. The automated workflow capabilities also save a lot of time. The system makes it easy to create tickets through the Teams chat, so users do not have to switch to the web application at all (this was a game changer).
Tomáš VokounVerified Review
Posted on Jun 3, 2024

“The best ticketing tool”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
ALVAO IT Service Management has been a positive addition to our IT infrastructure. The user-friendly interface, streamlined issue management, enhanced efficiency features, and robust asset and workflow management tools have made it an invaluable asset for both our end-users and IT staff. I highly recommend it to businesses seeking a comprehensive and user-friendly IT service management solution.
Jakub Kvasnička, IT service at seznam.czVerified Review
Posted on Jun 3, 2024

“ALVAO makes our IT service management easy”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Overall, ALVAO is a great tool for managing IT processes such as incident, problem and change management, while being supported by knowledge and asset management. As an IT specialist, I can easily find all relevant information for working on tickets and resolve them quickly.
Sebastian Plotzer, Yacht Master / Enthusiast, Founder of Sebsail.com at Sebsail.comVerified Review
Posted on Dec 12, 2023

“Great tool and easy to use for the entire company”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
I use Alvao for the past 5 months and overall I am impressed with the product. It has been helping us to get a better handle both on the company’s assets as well as get tickets and user requests in order.

It’s simple and easy to use. The guys at Alvao are helpful and resolve any issue I have with the implementation and tool usage.

The best thing of all is how asset management and helpdesk work together. If users have an issue with any device, I can immediately see what type of device is having a problem directly in the ticket..

I believe that Alvao will also help me to better plan a budget because I can now see where I can save money.
Ian Watkins, Information Technology Help Desk Technician at DPDVerified Review
Posted on Nov 6, 2023

“One of the best ITSM tools I have used”

Overall rating5.0
Ease of use5.0
Features & functionality4.0
Customer support5.0
Very reliable and fast cloud-based ITSM software for IT. I guess what I like most is that the tool is primarily designed for IT and doesn't have thousands of other unnecessary features that try to solve problems that don't even exist. It provides all the necessary functionality for incident, problem, and change management and decent IT asset management, so we didn't have to integrate some third-party apps. Overall very satisfied compared to our previous solution.

Capabilities

ALVAO IT Service Management features

The full feature set, grouped by module.

IT Asset Management Software

  • Asset Tracking
  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

ITSM Software

  • Asset Management
  • Change Management
  • Configuration Management
  • Customization and Flexibility
  • Incident Management
  • IT Release Management
  • Knowledge Management
  • Problem Management
  • Reporting and Analytics
  • Security and Compliance
  • Self-Service Portal
  • Service Level Management

IT Management Software

  • Asset Management
  • Compliance Management
  • Inventory Management
  • Network Monitoring
  • Remote Access/Control
  • Reporting & Analytics
  • Workflow Automator

Plans

ALVAO IT Service Management pricing

Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
30 Days
We offer tailored solutions that reflect the real value of our services, ensuring you get the best possible value for your investment. All ALVAO products (ITSM, Service Desk, and IT Asset Management) are available as SaaS solutions (run on Microsoft Azure) or on-premise.
Get Free TrialVendor pricing page
Start$36 / month
  • Service Desk
  • Service Catalog
  • Change Management
  • Incident Management
  • Knowledge Base
  • Request Management
  • Recurring Changes
  • Knowledge Base
  • Self Service Portal
  • Full Audit Log
  • Mobile Access
  • Reports & Analytics
  • SLA Management
  • Process Workflow
  • Custom Fields
Standard$54 / month
  • ALVAO for Outlook
  • ALVAO for Teams
  • Customer Satisfaction Survey
  • Advanced Workflows
  • Power BI Integration
  • Microsoft Copilot Integration
Professional$63 / month
  • Azure DevOps Connector
  • Service Desk Enterprise API
  •  Service Desk Custom Apps
  • Power Automate integration
  • Zabbix integration
  • Knowledge base - Sharepoint Connector
  • JIRA Connector
  • Microsoft Multidomain Authentication
Enterprise$84 / month
  • Ticket AI Assistant
  • Automatic Content Translation
  • Knowledge Base AI Assistant
  • Independent Reporting Storage
  • Sandbox (without SLA guarantee)
  • ALVAO Intelligence (AI)

Works with

Integrations

ALVAO IT Service Management connects with the tools your team already uses.

Jira Dynamics 365Power BITeamviewerLansweeperMicrosoft 365GrafanaOTRSNagios XIZabbixMicrosoft TeamsSAP Analytics CloudPower AutomateITOPOktaAzure DevOps ServerJamfNagios CoreMicrosoft Copilot

Media

Screenshots & video