ALVAO IT Service Management

5.0 5 Reviews

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ITSM solution designed for Microsoft 365

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service.With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.

Industries

Accounting
Airlines-aviation
Banking
Building-materials
Computer-network-security
Computer-hardware
Computer-networking
Construction
Electrical-electronic-manufacturing
Facilities-services
Food-production
Information-services
Information-technology-services
Mechanical-or-industrial-engineering
Medical-device
Retail

Licensing & Deployment

Proprietary
Cloud Hosted
On Premises
Web-based
iPhone/iPad
Android
Windows

Support

Email
Phone
Weekdays
Support Days

Monday
Tuesday
Wednesday
Thursday
Friday
Support Time

06:00 to 20:00 (ECT)
04:00 to 18:30 (PNT)

Training

Webinar
In-person
Documentation

Knowledge Base

Documentation

Media

ALVAO IT Service Management Core Features

Focus of IT Asset Management Feature

Asset Tracking
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

ALVAO IT Service Management Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Version

Free Trial

30 Days Trial

Payment Frequency

Monthly Payment
Annual Subscription

Pricing Description

We offer tailored solutions that reflect the real value of our services, ensuring you get the best possible value for your investment. All ALVAO products (ITSM, Service Desk, and IT Asset Management) are available as SaaS solutions (run on Microsoft Azure) or on-premise.

Vendor pricing page Get Free Trial

Plans & Packages

Start

$36 Per Month

Features

Service Desk
Service Catalog
Change Management
Incident Management
Knowledge Base
Request Management
Recurring Changes
Knowledge Base
Self Service Portal
Full Audit Log
Mobile Access
Reports & Analytics
SLA Management
Process Workflow
Custom Fields

Standard

$54 Per Month

Features

This plan includes all the features from Start plan
ALVAO for Outlook
ALVAO for Teams
Customer Satisfaction Survey
Advanced Workflows
Power BI Integration
Microsoft Copilot Integration

Professional

$63 Per Month

Features

This plan includes all the features from Standard plan
Azure DevOps Connector
Service Desk Enterprise API
 Service Desk Custom Apps
Power Automate integration
Zabbix integration
Knowledge base - Sharepoint Connector
JIRA Connector
Microsoft Multidomain Authentication

Enterprise

$84 Per Month

Features

This plan includes all the features from Professional plan
Ticket AI Assistant
Automatic Content Translation
Knowledge Base AI Assistant
Independent Reporting Storage
Sandbox (without SLA guarantee)
ALVAO Intelligence (AI)

ALVAO IT Service Management Reviews

5
Total Reviews

5.0/5
Overall Rating

0
Recent Reviews

What Users Say

Flexible and easy to use ITSM

Jeffrey Dean

ALVAO makes our IT service management easy

Jakub Kvasnička , IT service at seznam.cz

The best ticketing tool

Tomáš Vokoun

Great tool and easy to use for the entire company

Sebastian Plotzer , Yacht Master / Enthusiast, Founder of Sebsail.com at Sebsail.com

One of the best ITSM tools I have used

Ian Watkins , Information Technology Help Desk Technician at DPD

What Users Like The Most

Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.
the quick implementation tech support easy to use good reporting capabilities
Streamlined Ticketing and Issue Management: ALVAO helped us improve how we handle issues by managing incidents/requests, grouping similar problems, and encouraging proper ticketing procedures. This reduced the burden on IT from unnecessary emails and calls. Features for IT Professionals: As an IT guy, the asset and workflow management features were particularly helpful. These features likely improve organization and efficiency for IT staff specifically.

What Users Like The Least

Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.
more modern design their knowledge base needs some improvements missing a dashboard
I did not find any major drawbacks in the current version of ALVAO IT Service Management. In fact, the addition of dark mode addressed a previous issue I had. Overall, I have had a positive experience with the product.

ALVAO IT Service Management Reviews

5.0 5 Reviews

Jeffrey Dean

Posted on Jan 20, 2025

Flexible and easy to use ITSM

ALVAO provides a centralised platform for managing IT support tickets and assets. Agents can log, track and prioritise support requests, incidents and changes from a single interface. The automated workflow capabilities also save a lot of time. The system makes it easy to create tickets through the Teams chat, so users do not have to switch to the web application at all (this was a game changer).

What was the project name that you have worked with ALVAO IT Service Management?

ITSM Software

How long have you used ALVAO IT Service Management?

2 Years

How frequently you use ALVAO IT Service Management?

Daily

How do you find pricing of ALVAO IT Service Management?

mid-tier

What do you like the most about ALVAO IT Service Management?

The interface is very easy to use compared to most "enterprise" solutions out there and the technical support team is also very helpful and solves our problem very quickly.

What do you like the least about ALVAO IT Service Management?

I would like to see more report templates so I don't have to create them.

Rating Breakdown

Ease of Use
Features
Customer Support
Overall Rating

Integrations

Switched from

Tomáš Vokoun

Posted on Jun 03, 2024

The best ticketing tool

ALVAO IT Service Management has been a positive addition to our IT infrastructure. The user-friendly interface, streamlined issue management, enhanced efficiency features, and robust asset and workflow management tools have made it an invaluable asset for both our end-users and IT staff. I highly recommend it to businesses seeking a comprehensive and user-friendly IT service management solution.

What was the project name that you have worked with ALVAO IT Service Management?

IT Asset Management Software , IT Management Software , ITSM Software

How long have you used ALVAO IT Service Management?

6 Months

How frequently you use ALVAO IT Service Management?

Daily

How do you find pricing of ALVAO IT Service Management?

inexpensive

What do you like the most about ALVAO IT Service Management?

Streamlined Ticketing and Issue Management: ALVAO helped us improve how we handle issues by managing incidents/requests, grouping similar problems, and encouraging proper ticketing procedures. This reduced the burden on IT from unnecessary emails and calls. Features for IT Professionals: As an IT guy, the asset and workflow management features were particularly helpful. These features likely improve organization and efficiency for IT staff specifically.

What do you like the least about ALVAO IT Service Management?

I did not find any major drawbacks in the current version of ALVAO IT Service Management. In fact, the addition of dark mode addressed a previous issue I had. Overall, I have had a positive experience with the product.