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Verified Profile
ALVAO's comprehensive ITSM platform integrates Service Desk and IT asset management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT asset tracking. Data-driven insights enable process improvement, and you can extend these capabilities to other departments at no extra cost, maximizing your software investment.
- Accounting
- Airlines-aviation
- Banking
- Building-materials
- Computer-network-security
- Computer-hardware
- Computer-networking
- Construction
- Electrical-electronic-manufacturing
- Facilities-services
- Food-production
- Information-services
- Information-technology-services
- Mechanical-or-industrial-engineering
- Medical-device
- Retail
- Czech
- English
- German
- Polish
Screenshot & Video
SUPPORT
- Email
- Phone
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 06:00 to 20:00 (ECT)
- 04:00 to 18:30 (PNT)
Training
- Webinar
- In-person
- Documentation
Knowledge Base
ALVAO IT Service Management Core Features
- Asset Tracking
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
- Asset Management
- Change Management
- Configuration Management
- Customization and Flexibility
- Incident Management
- IT Release Management
- Knowledge Management
- Problem Management
- Reporting and Analytics
- Security and Compliance
- Self-Service Portal
- Service Level Management
ALVAO IT Service Management Pricing
Pricing Type
-
Per User
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Pricing Description
We offer tailored solutions that reflect the real value of our services, ensuring you get the best possible value for your investment. All ALVAO products (ITSM, Service Desk, and IT Asset Management) are available as SaaS solutions (run on Microsoft Azure) or on-premise.
Plans & Packages
Start
$2.7 Per Month
ALVAO IT Service Management Reviews
Sebastian Plotzer, Yacht Master / Enthusiast, Founder of Sebsail.com at Sebsail.com
Posted 4 months ago
Great tool and easy to use for the entire company
Integrations
Switched from
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Review Summary
I use Alvao for the past 5 months and overall I am impressed with the product. It has been helping us to get a better handle both on the company’s assets as well as get tickets and user requests in order.
It’s simple and easy to use. The guys at Alvao are helpful and resolve any issue I have with the implementation and tool usage.
The best thing of all is how asset management and helpdesk work together. If users have an issue with any device, I can immediately see what type of device is having a problem directly in the ticket..
I believe that Alvao will also help me to better plan a budget because I can now see where I can save money.
Which features have you used in ALVAO IT Service Management?
ITSM Software
How long have you used ALVAO IT Service Management?
5 Months
How frequently you use ALVAO IT Service Management?
Daily
How do you find pricing of ALVAO IT Service Management?
mid-tier
What do you like the most about ALVAO IT Service Management?
the quick implementation tech support easy to use good reporting capabilities
What do you like the least about ALVAO IT Service Management?
more modern design their knowledge base needs some improvements missing a dashboard
Ian Watkins, Information Technology Help Desk Technician at DPD
Posted 5 months ago
One of the best ITSM tools I have used
Integrations
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Review Summary
Very reliable and fast cloud-based ITSM software for IT. I guess what I like most is that the tool is primarily designed for IT and doesn't have thousands of other unnecessary features that try to solve problems that don't even exist. It provides all the necessary functionality for incident, problem, and change management and decent IT asset management, so we didn't have to integrate some third-party apps. Overall very satisfied compared to our previous solution.
Which features have you used in ALVAO IT Service Management?
ITSM Software
How long have you used ALVAO IT Service Management?
2 Years
How frequently you use ALVAO IT Service Management?
Daily
How do you find pricing of ALVAO IT Service Management?
mid-tier
What do you like the most about ALVAO IT Service Management?
Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.
What do you like the least about ALVAO IT Service Management?
Probably the IT asset management cappabilities and the smooth integration to Microsoft apps. Also the guys from technical support are always on the line and very helpful.