Hesk

United Kingdom HQFounded 2001

Deployment

Web-basedWindowsMac

Best for

SmallMediumLarge

Overview

About Hesk

HESK is a help desk software solution that's scalable for business growth. It can handle any number of tickets, from a few dozen to thousands per day. And it can be easily scaled up or down as your business needs change. HESK is a lightweight and easy-to-use help desk software. This makes it a good choice for companies looking for a simple help desk solution. HESK offers a wide range of customization options so that you can tailor it to the specific needs of your business. You can customize the look and feel of your help desk and the features and functionality available to your agents and customers.

At a glance

Software information

Industries served, licensing and the support Hesk provides.

Industries

  • Computer-software
  • Hospitality
  • Information-technology-services
  • Internet

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • Free trial

Support

  • Phone
  • Email
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • On-Site Training

Knowledge Base

  • Help Guides
  • Video Guides
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

What users like the most

  • Fantastic customer support tool.
  • It is super easy and very fast to use.
  • Great customer service is provided by their team.

What users like the least

  • It is good enough but the features are fewer, they should add some more intuitive features.

What users say

Review Analytics of Hesk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0
Review Summary
Drawn from 1 verified reviews
Fantastic customer support tool.It is super easy and very fast to use.Great customer service is provided by their team.
Detailed Reviews of Hesk
Sort ByWrite a Review
Harley KimVerified Review
Posted on Jan 12, 2023

“Hesk is a free open-source help desk software system that enables client partners to resolve clients’ queries.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations5.0

Best help desk software with awesome features like interaction tracking and self-service portal. It gets better and better with each update and makes customer support easier. Hopefully, it is a great and convenient tool to have which has almost everything that gets the job done perfectly.

Capabilities

Hesk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • SLA
  • Ticketing Management

Service Desk Software

  • IT Asset Management
  • Knowledge Base
  • Reports

Plans

Hesk pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based
Free Trial
30 Days
Standard$39.95 / month

Media

Screenshots & video

This profile is not fully claimed

Do you own or represent Hesk? Verify your business email to claim and manage this Goodfirms profile.

Request claim