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FREE help desk software with integrated knowledgebase

HESK is a help desk software solution that's scalable for business growth. It can handle any number of tickets, from a few dozen to thousands per day. And it can be easily scaled up or down as your business needs change. HESK is a lightweight and easy-to-use help desk software. This makes it a good choice for companies looking for a simple help desk solution. HESK offers a wide range of customization options so that you can tailor it to the specific needs of your business. You can customize the look and feel of your help desk and the features and functionality available to your agents and customers.
Klemen Stirn
2001
United Kingdom
  • Computer-software
  • Hospitality
  • Information-technology-services
  • Internet
4 Industries
  • English
1 Language
Industries
  • Computer-software
  • Hospitality
  • Information-technology-services
  • Internet
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • On-Site Training

Media

Hesk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • SLA
  • Ticketing Management
Focus of Service Desk Feature
  • IT Asset Management
  • Knowledge Base
  • Reports

Hesk Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
Vendor pricing page
Plans & Packages
Standard
$39.95 Per Month

Hesk Reviews

5.0 1 Review
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  • Most Recent
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Harley Kim

Hesk is a free open-source help desk software system that enables client partners to resolve clients’ queries.

Best help desk software with awesome features like interaction tracking and self-service portal. It gets better and better with each update and makes customer support easier. Hopefully, it is a great and convenient tool to have which has almost everything that gets the job done perfectly.

What was the project name that you have worked with Hesk?

Help Desk Software , Service Desk Software

How long have you used Hesk?

5 Months

How frequently you use Hesk?

Daily

What do you like the most about Hesk?

Fantastic customer support tool.

It is super easy and very fast to use.

Great customer service is provided by their team.

What do you like the least about Hesk?

It is good enough but the features are fewer, they should add some more intuitive features.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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