Visit website

Simplified customer service

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.
Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. Help Scout is as easy to use as an email inbox, so your whole team can focus on what really matters: customer relationships.
Level-up your teamwork, organize your inbox, and automate repeated tasks so your people can respond to more customers. Unlock power as you grow. Global teams use Help Scout to support tens of millions of customers and get to inbox zero.
Help Scout
2011
United States
  • Education-management
  • Financial-services
  • Hospital-health-care
  • Logistics-supply-chain
  • Media-production
  • Professional-training
6 Industries
  • English
1 Language
Industries
  • Education-management
  • Financial-services
  • Hospital-health-care
  • Logistics-supply-chain
  • Media-production
  • Professional-training
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
Support
  • Email
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • On-Site Training

Media

Help Scout

Help Scout Core Features

Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Ticketing Feature
  • Branding Control
  • Customer Portal
  • Event Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Payment Processing
  • Reporting & Analysis
Focus of Live Chat Feature
  • Alerts/Notifications
  • Chat Bots
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
Focus of Service Desk Feature
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Reports
  • Self Service Portal

Help Scout Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
Vendor pricing page
Plans & Packages
Standard
$20 Per Month
Plus
$40 Per Month
Features
  • This plan includes all the features from Standard plan
Pro
$65 Per Month
Features
  • This plan includes all the features from Plus plan

Help Scout Reviews

4.0 2 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Sanjay Gupta

The interface is friendly to users and simple to operate

We Santa Medical use Help Scout. Provides service via multiple channels, including email, chat, various social media platforms, and the phone. Integration with well-known applications such as Salesforce, Slack, and Zapier, among others. Ticket management, automation, and reporting are just some of the features. Workflows and templates that can be customized. There are not many choices available for personalizing the user interface. It can be a costly endeavor for one's own tiny business. It's possible that some users will find the reporting capabilities to be too simplistic.

How frequently you use Help Scout?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Eric Dalius

With the help of Help Scout workflows can be configured to automate actions

We MuzicSwipe use Help Scout. When designing this platform, the pioneers had customer satisfaction in mind. It is prevalent among companies with a focus on customer growth. Support departments are streamlined due to the shared inbox. There are notes, tagging, and stored replies for collaboration. You also get collision detection. All issues contain complete customer information. This includes all prior inquiries from customers for each contact. It utilizes fundamental if-then functionality. The knowledge base enables rapid article creation. You can also brand it with your own logo. Also available is in-app messaging. This enables agents to be proactive in ensuring a superior user experience. Standard Help Scout pricing is $20 per user per month, invoiced annually. It gives you three mailboxes. The following plan costs $35 per user per month, annually invoiced. Here, you get 10 receptacles. Contact Help Scout for unlimited receptacles. There is also a complimentary trial for 15 days.

How frequently you use Help Scout?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
This profile is not claimed

Do you own or represent this business? Enter your business email to claim your Goodfirms profile.

Thank you for claimed

You have successfully submit request your claim