Be available right where your customers need it, and give your team the collaboration, organization, and automation they need to move faster. Help Scout is as easy to use as an email inbox, so your whole team can focus on what really matters: customer relationships.
Level-up your teamwork, organize your inbox, and automate repeated tasks so your people can respond to more customers. Unlock power as you grow. Global teams use Help Scout to support tens of millions of customers and get to inbox zero.
- Education-management
- Financial-services
- Hospital-health-care
- Logistics-supply-chain
- Media-production
- Professional-training
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
- iPhone/iPad
- Android
- Windows
SUPPORT
- Email
- 24x7 Support
Knowledge Base
- Help Guides
- Video
- Blog
- On-Site Training
Help Scout Core Features
- Alerts/Notifications
- Appointment Management
- Help Desk
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Branding Control
- Customer Portal
- Event Ticketing
- Mobile Ticketing
- Online Ticketing
- Payment Processing
- Reporting & Analysis
Help Scout Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
15 Days Trial
Plans & Packages
- This plan includes all the features from Standard plan
- This plan includes all the features from Plus plan
Help Scout Reviews
The interface is friendly to users and simple to operate
Review Summary
We Santa Medical use Help Scout. Provides service via multiple channels, including email, chat, various social media platforms, and the phone. Integration with well-known applications such as Salesforce, Slack, and Zapier, among others. Ticket management, automation, and reporting are just some of the features. Workflows and templates that can be customized. There are not many choices available for personalizing the user interface. It can be a costly endeavor for one's own tiny business. It's possible that some users will find the reporting capabilities to be too simplistic.
How frequently you use Help Scout?
Daily
With the help of Help Scout workflows can be configured to automate actions
Review Summary
We MuzicSwipe use Help Scout. When designing this platform, the pioneers had customer satisfaction in mind. It is prevalent among companies with a focus on customer growth. Support departments are streamlined due to the shared inbox. There are notes, tagging, and stored replies for collaboration. You also get collision detection. All issues contain complete customer information. This includes all prior inquiries from customers for each contact. It utilizes fundamental if-then functionality. The knowledge base enables rapid article creation. You can also brand it with your own logo. Also available is in-app messaging. This enables agents to be proactive in ensuring a superior user experience. Standard Help Scout pricing is $20 per user per month, invoiced annually. It gives you three mailboxes. The following plan costs $35 per user per month, annually invoiced. Here, you get 10 receptacles. Contact Help Scout for unlimited receptacles. There is also a complimentary trial for 15 days.
How frequently you use Help Scout?
Daily
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