Overview

About SapphireIMS

SapphireIMS Service Desk is an ITIL 2011 certified, enterprise grade, comprehensive IT Service Management Suite. It helps business enterprises and service providers to manage service operations and ensure guaranteed service delivery to their customers as per defined service level goals. SapphireIMS enables you to implement ITIL best practices for incident, problem, change and service fulfillment processes to make the service delivery standardized and agile. The help desk brings a 100% visibility and improves performance of your service delivery through SLA measurements, compliance and escalations.

The inbuilt analytics and insights drawn from custom dashboards and reports helps CxO’s make well informed decisions.

At a glance

Software information

Industries served, licensing and the support SapphireIMS provides.

Licensing

Quote Based
Free
Free trial
Free version

Support

Phone
Email
Online (Ticket)

Training

Help Guides
Video Guides
Blogs
Webinars

Knowledge Base

Help Guides
Video Guides
Blogs
Webinars

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Capabilities

SapphireIMS features

The full feature set, grouped by module.

Service Desk Software

Change Management
CMDB
Incident Management
IT Asset Management
Live Chat
Mobile Access
Problem Management
Procurement Management
Remote Control
Rewards & Gamification
Self Service Portal
SLA Management

Plans

SapphireIMS pricing

Free Version

Yes

Payment Frequency

Quote Based, Free

Free Trial

0 Days

Vendor pricing page

Media

Screenshots & video

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