SapphireIMS
Supercharge Your Employee Efficiency with Intelligent and ITIL based Service Desk
SapphireIMS Service Desk is an ITIL 2011 certified, enterprise grade, comprehensive IT Service Management Suite. It helps business enterprises and service providers to manage service operations and ensure guaranteed service delivery to their customers as per defined service level goals. SapphireIMS enables you to implement ITIL best practices for incident, problem, change and service fulfillment processes to make the service delivery standardized and agile. The help desk brings a 100% visibility and improves performance of your service delivery through SLA measurements, compliance and escalations. The inbuilt analytics and insights drawn from custom dashboards and reports helps CxO’s make well informed decisions.
Licensing & Deployment
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Cloud Hosted
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Web-based
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Windows
Support
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Phone
Knowledge Base
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Help Guides
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Video Guides
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Blogs
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Webinars
Media
SapphireIMS Core Features
Focus of Service Desk Feature
- Change Management
- CMDB
- Incident Management
- IT Asset Management
- Live Chat
- Mobile Access
- Problem Management
- Procurement Management
- Remote Control
- Rewards & Gamification
- Self Service Portal
- SLA Management
SapphireIMS Pricing
Pricing Type
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Contact Vendor
Free Version
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Yes
Payment Frequency
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Quote Based
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Free
SapphireIMS Reviews
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