- Banking
- Education-management
- Food-beverages
- Hospital-health-care
- Hospitality
- Information-technology-services
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Open Source
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
- 24x7 Support
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
Faveo Helpdesk Core Features
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Faveo Helpdesk Executive Interview
A portal like Good Firm is a very good place for B2B software products to get listed, as this is where end customers can search & find them and also make a good competitive comparison. Good firms provide us with visibility, visitors, and leads each month through their platform.
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favorable. Which truly highlights the vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater to the needs of startups, SMEs, and large corporations empowering them with state of art, ticket-based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client queries diligently is all the difference between retaining or losing a long-lasting relationship. The company is driven by the passion of providing tools for managing consumer queries for strategic insights and helping organizations take those decisive decisions.
Faveo has been integrated with multiple platforms and new features are being added each month.
Faveo can also be customized according to requirement and we do undertake such requests.
Our aspiration is to become the world’s most favored open-source helpdesk application.
My Role:
I am leading the team at Faveo, working very closely with all the team members from product development, to sales to marketing to HR. At the same time, from time to time I do client demos, talk to the customers, to really be in touch at the grass root level and understand the pain point of the customers and continuously keep offering solutions for the same.
Faveo Helpdesk & Service Desk software was mainly designed to help customer-facing teams help resolve tickets in a timely manner with easy-to-use, intuitive software. It can be used for internal use within the organization or for external customers. Coming more from an open-source mindset and world, we have both self-hosted and cloud-based options to install and use Faveo.
Our USP:
- Both self-hosted and SaaS(cloud) options are available
- Unlimited agent pricing makes it affordable
- Customizations – Ability to add new features, integration
- Open source option available
Faveo is a very industry-agnostic product and is today being successfully used by Banks, universities, hospitals, corporates, hotels/resorts, and many other industries.
Our USP:
- Both self-hosted and SaaS(cloud) options are available
- Unlimited agent pricing makes it affordable
- Customizations – Ability to add new features, integration
- Open source option available
We offer very personalized customer support, we work very closely with our customers. We have regular calls with customers, to understand their feedback. We assign a dedicated Account Manager to each customer.
Around 80 to 90% of our customers renew the product each year.
We have a large knowledge base with a product user manual and FAQ, which is continuously growing and improving. We also make YouTube videos for product usage. While onboarding customers, we give detailed personalized product training to each customer.
We ourselves use Faveo Helpdesk to manage all our customer's queries in a systematic manner and provide solutions in a timely manner.
We have done approx. business of $ 304,883.
Faveo is getting stronger each month and each year and in the next 10 years we see ourselves doing business for $60,195,330 Our aim is to be the world's most favored open-source helpdesk application
Faveo Helpdesk Pricing
Pricing Type
-
Free
Preferred Currency
-
INR (₹)
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
One-Time Payment
Faveo Helpdesk Reviews
A complete tool
Review Summary
Excellent Help Desk for Business
Review Summary
Faveo Helpdesk is the best Ticketing system.
Review Summary
This system provides Server side and client side features those are meet the all customer requirements. This system is bugs free so functions properly also works continuously. The faveo Team is better supportive and always ready to support any kind of support and 24/7 available
Good tool with a lot potential
Review Summary
Overall this is a great product with a lot of possibility's. Some minor bugs now and then but the very fast support team will help you whatever what. Most important thing is the support and service in my opinion and they are great in that! Why not 5 stars? There is still some room for improvements like the small bugs and the translations, but they are really working on that. And with such a lot of functions it is almost impossible to have no bugs after an update.
CRM integration of ITSM Faveo Service Desk Enterprise edition
Review Summary
As a Telecommunications Provider our Service desk is the heart of the business, we made the decision to purchase a third party application Faveo to integrate with our own custom built CRM System, Faveo were initial very responsive upon purchasing of their product, and were more than happy to reach an accord for our specific business requirements (code customisation/ SaaS). In the 6 months we have used Faveo, we have modified the application in house, enabling the system to fulfil our technical requirements. Their technical assistance has been very good, they are happy to talk us through with regards to their own product. The down side so far is the modifications of issues noted within the system are not prioritised within the roadmap. Which of course means further development ourselves, even if it would be mutually beneficial for their platform. We are looking forward to launching our ticketing system of which the heart is Faveo, and we wish to continue a strong and mutually beneficial relationship with the Faveo team as I can see us being able to assist each other. Upon successful implementation of our platform I will happily review this ratong, to see how Faveo handle any issues or assistance required post launch.
Simple & effective customer support
Review Summary
The team is agile in getting the job done from day one and the integration is really smooth. A powerful tool for peace of mind.
Fit for ITIL framework
Review Summary
Good for you that implement ITIL framework. With very helpful support team and open for improvement idea.
Satisfied with the product and support!
Review Summary
We tied up with Faveo about a year back. We are happy with our engagement. There were times when we faced some issues but the support team was quick to resolve it. In fact, they also built some custom features for us exclusively. The product is quite stable and user friendly. It's a great alternate to other products which offer the same range of features but are a lot expensive.
Good tool to use for helpdesk
Review Summary
Affordable tool to manage tickets and helpdesk with different department.