Osvaldo Cal
Posted on May 28, 2020
Faveo Helpdesk
9 Reviews
Simplifying customer support.
Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.
With its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.
Faveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.
With its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.
Faveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.
2015
India
- Banking
- Education-management
- Food-beverages
- Hospital-health-care
- Hospitality
- Information-technology-services
- Arabic
- English
- French
- Indonesian
- Italian
- Norwegian
- Portuguese
- Spanish
Industries
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Banking
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Education-management
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Food-beverages
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Hospital-health-care
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Hospitality
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Information-technology-services
Licensing & Deployment
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Open Source
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Cloud Hosted
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On Premises
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iPhone/iPad
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Android
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Windows
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Mac
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Linux
Support
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Email
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Chat
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Phone
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Support DaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
Support Time- 05:30 to 23:45 (IST)
Training
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Documentation
Knowledge Base
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Help Guides
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Video Guides
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Webinars
Media
Faveo Helpdesk Core Features
Focus of Help Desk Feature
- Analytics & Reporting
- Customer Review
- Customization
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Response Template
- SLA
- Ticketing Management
Faveo Helpdesk Pricing
Pricing Type
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Free
Preferred Currency
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INR (₹)
Payment Frequency
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Monthly Payment
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Annual Subscription
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One-Time Payment
Executive Interview of Faveo Helpdesk
Bhanu Pratap Singh Slathia
CEO
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Please introduce your product and give a brief about your role within the organization.
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support.
The word Faveo comes from Latin which means to be favorable. Which truly highlights the vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater to the needs of startups, SMEs, and large corporations empowering them with state of art, ticket-based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client queries diligently is all the difference between retaining or losing a long-lasting relationship. The company is driven by the passion of providing tools for managing consumer queries for strategic insights and helping organizations take those decisive decisions.
Faveo has been integrated with multiple platforms and new features are being added each month.
Faveo can also be customized according to requirement and we do undertake such requests.
Our aspiration is to become the world’s most favored open-source helpdesk application.
My Role:
I am leading the team at Faveo, working very closely with all the team members from product development, to sales to marketing to HR. At the same time, from time to time I do client demos, talk to the customers, to really be in touch at the grass root level and understand the pain point of the customers and continuously keep offering solutions for the same.
What was the objective behind coming up with this software?
Faveo Helpdesk & Service Desk software was mainly designed to help customer-facing teams help resolve tickets in a timely manner with easy-to-use, intuitive software. It can be used for internal use within the organization or for external customers. Coming more from an open-source mindset and world, we have both self-hosted and cloud-based options to install and use Faveo.
How is your software beneficial from a value-addition perspective to the clients compared to other software alternatives available in the market?
Our USP:
- Both self-hosted and SaaS(cloud) options are available
- Unlimited agent pricing makes it affordable
- Customizations – Ability to add new features, integration
- Open source option available
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
Faveo is a very industry-agnostic product and is today being successfully used by Banks, universities, hospitals, corporates, hotels/resorts, and many other industries.
What are the key features of your software that make it stand apart from your competitor products in the market?
Our USP:
- Both self-hosted and SaaS(cloud) options are available
- Unlimited agent pricing makes it affordable
- Customizations – Ability to add new features, integration
- Open source option available
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
We offer very personalized customer support, we work very closely with our customers. We have regular calls with customers, to understand their feedback. We assign a dedicated Account Manager to each customer.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Around 80 to 90% of our customers renew the product each year.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
We have a large knowledge base with a product user manual and FAQ, which is continuously growing and improving. We also make YouTube videos for product usage. While onboarding customers, we give detailed personalized product training to each customer.
What kind of support system do you offer to your clients for catering to their queries and issues?
We ourselves use Faveo Helpdesk to manage all our customer's queries in a systematic manner and provide solutions in a timely manner.
What has been the revenue for your product for 2022?
We have done approx. business of $ 304,883.
Where do you see your product in the next 10 years?
Faveo is getting stronger each month and each year and in the next 10 years we see ourselves doing business for $60,195,330 Our aim is to be the world's most favored open-source helpdesk application
Faveo Helpdesk Reviews
- 9
- Total Reviews
- 4.8/5
- Overall Rating
- 0
- Recent Reviews
What Users Say
A complete tool
Osvaldo Cal
Excellent Help Desk for Business
Parashuram Singade
Faveo Helpdesk is the best Ticketing system.
Amar Nanware , Linux System Administrator at Savitribai Phule Pune University
Simple & effective customer support
Kumar Tanmay , Inkredo at Zodhana Mobile Solutions Pvt Ltd
Fit for ITIL framework
Stephanus Suryanto Nugroho , IT Associate at Nutrifood Indonesia
Faveo Helpdesk Reviews
9 Reviews
- Relevance
- Most Recent
- Rating: high to low
- Rating: low to high
Parashuram Singade
Posted on May 26, 2020
Excellent Help Desk for Business
Amar Nanware, Linux System Administrator at Savitribai Phule Pune University
Posted on Jan 17, 2020
Faveo Helpdesk is the best Ticketing system.
Marc Massar, Founder & IT specialist at Blocksoftware.nl
Posted on Dec 10, 2019
Good tool with a lot potential
Jason-Paul Peters, Support Manager at Focus Group (UK)
Posted on Dec 10, 2019
CRM integration of ITSM Faveo Service Desk Enterprise edition
Kumar Tanmay, Inkredo at Zodhana Mobile Solutions Pvt Ltd
Posted on Dec 06, 2019
Simple & effective customer support
Stephanus Suryanto Nugroho, IT Associate at Nutrifood Indonesia
Posted on Nov 28, 2019
Fit for ITIL framework
Anmol Garg, Founder & Sales Trainer at Sales5x - A sales training and consulting company
Posted on Nov 27, 2019
Satisfied with the product and support!
Ashish Vidhate, IT System Administrator at Winjit Technologies Pvt Ltd
Posted on Nov 26, 2019
Good tool to use for helpdesk
Faveo Helpdesk Integration
- 3CX
- LimeSurvey
- Cisco AnyConnect
- Vonage Communications
- openLDAP
- Telephony
- Productivity Suite
- azure active directory
- Slack
- CSS
- Line
- adhoc approval
- JS
- chat
- redaction