Overview
Ladybird Web Solution Pvt Ltd
Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven by passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions. Faveo has been integrated with multiple platforms and new features being added each month. Faveo can also be customized according to requirement and we do undertake such request. Our aspiration is to become world’s most favored open source helpdesk application. First release of Faveo was done on 23rd October 2015. Faveo is owned and managed by Ladybird Web Solution, Which was founded in 2009 and later incorporated as PVT LTD in 2015.
Media
Faveo Helpdesk
Faveo Helpdesk
Faveo Helpdesk
Core Features
Help Desk Features
  • Analytics & Reporting
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management
Pricing
Pricing Type
Free
Payment Frequency
Monthly Payment, Annual Subscription, One-Time Payment, Free
Customer Reviews
4.8 (9 Reviews)

A complete tool

Osvaldo Cal
posted on 28/5/20
Faveo is an end-to-end helpdesk solution, with the ability to add features over time, the system is constantly being updated, this generates a reliable and friendly product. In my opinion and use I am totally satisfied.

Excellent Help Desk for Business

Parashuram Singade
posted on 26/5/20
We played with many software for our customer support center, most the software included partial features, Faveo included all the features what we needed

Faveo Helpdesk is the best Ticketing system.

Amar Nanware
posted on 17/1/20

This system provides Server side and client side features those are meet the all customer requirements. This system is bugs free so functions properly also works continuously. The faveo Team is better supportive and always ready to support any kind of support and 24/7 available

Good tool with a lot potential

Marc Massar
posted on 10/12/19

Overall this is a great product with a lot of possibility's. Some minor bugs now and then but the very fast support team will help you whatever what. Most important thing is the support and service in my opinion and they are great in that! Why not 5 stars? There is still some room for improvements like the small bugs and the translations, but they are really working on that. And with such a lot of functions it is almost impossible to have no bugs after an update.

CRM integration of ITSM Faveo Service Desk Enterprise edition

Jason-Paul Peters
posted on 10/12/19

As a Telecommunications Provider our Service desk is the heart of the business, we made the decision to purchase a third party application Faveo to integrate with our own custom built CRM System, Faveo were initial very responsive upon purchasing of their product, and were more than happy to reach an accord for our specific business requirements (code customisation/ SaaS). In the 6 months we have used Faveo, we have modified the application in house, enabling the system to fulfil our technical requirements. Their technical assistance has been very good, they are happy to talk us through with regards to their own product. The down side so far is the modifications of issues noted within the system are not prioritised within the roadmap. Which of course means further development ourselves, even if it would be mutually beneficial for their platform. We are looking forward to launching our ticketing system of which the heart is Faveo, and we wish to continue a strong and mutually beneficial relationship with the Faveo team as I can see us being able to assist each other. Upon successful implementation of our platform I will happily review this ratong, to see how Faveo handle any issues or assistance required post launch.

Simple & effective customer support

Kumar Tanmay
posted on 6/12/19

The team is agile in getting the job done from day one and the integration is really smooth. A powerful tool for peace of mind.

Fit for ITIL framework

Stephanus Suryanto Nugroho
posted on 28/11/19

Good for you that implement ITIL framework. With very helpful support team and open for improvement idea.

Satisfied with the product and support!

Anmol Garg
posted on 27/11/19

We tied up with Faveo about a year back. We are happy with our engagement. There were times when we faced some issues but the support team was quick to resolve it. In fact, they also built some custom features for us exclusively. The product is quite stable and user friendly. It's a great alternate to other products which offer the same range of features but are a lot expensive.

Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars