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Vision Helpdesk

5.0 (2 Reviews)|Write a Review|Claimed profile

Deployment

WindowsMacLinuxAndroidiPhone/iPadWeb-based

Best for

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Overview

About Vision Helpdesk

A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all customer support requests from different channels like contact forms, Email, Phone, Chat, Facebook, Twitter and manages them in one place.

Vision Helpdesk customer service software products are categorized as Help Desk Software, Multi-Company Help Desk Software, ITIL/ITSM Service Desk Software, and Live Chat Software.

At a glance

Software information

Industries served, licensing and the support Vision Helpdesk provides.

Licensing

  • Monthly Payment
  • Annual Subscription
  • One-Time Payment
  • Free trial

Support

  • Phone
  • Email
  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies

Review analytics

What customers report

5.0
Based on 2 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support4.5
Value for money4.5
Integrations4.0

What users like the most

  • Simple-to-use, yet sophisticated service desk solution.
  • Easy to use and intuitive interface.
  • Full-featured and very handy tool.

What users like the least

  • It doesn’t have any lagging issues, just a perfect one.
  • It’s a good tool for real-time chat and I am still exploring all its features.

What users say

Review Analytics of Vision Helpdesk

Every review is verified through Goodfirms before it's published.

5.02 Verified Reviews
Ease of use5.0
Features & functionality5.0
Customer support4.5
Value for money4.5
Integrations4.0
Review Summary
Drawn from 2 verified reviews
Simple-to-use, yet sophisticated service desk solution.Easy to use and intuitive interface.Full-featured and very handy tool.
Detailed Reviews of Vision Helpdesk
Sort ByWrite a Review
Brooke CurtisVerified Review
Posted on Feb 3, 2023

“Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Value for money4.0
Integrations4.0
Simply the best tool. this is an awesome tool that is helpful to build a sound client base. it’s good for live monitoring and chatting with customers. It works perfectly well for me. It helped us close more sales as it provides real-time communication.
Virginia BishopVerified Review
Posted on Jan 6, 2023

“Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money5.0
Integrations4.0
This one is great software in the workspace and good for business use. Great for managing easy email, web forms, Twitter, live chat, Facebook etc. nice having the solution to be able to respond to my end users from anywhere. It does everything it needs to.

Capabilities

Vision Helpdesk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Live Chat Software

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Customer Service Software

  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration

Service Desk Software

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management

Plans

Vision Helpdesk pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, One-Time Payment
Free Trial
30 Days
Vendor pricing page
Standard$12.00 / month

Media

Screenshots & video