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Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software

A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all customer support requests from different channels like contact forms, Email, Phone, Chat, Facebook, Twitter and manages them in one place. Vision Helpdesk customer service software products are categorized as Help Desk Software, Multi-Company Help Desk Software, ITIL/ITSM Service Desk Software, and Live Chat Software.
Vision Helpdesk
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies

Media

Vision Helpdesk
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk

Vision Helpdesk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Customer Service Feature
  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management

Vision Helpdesk Pricing

Pricing Type
  • Flat Rate
Free Version
  • No
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • One-Time Payment
Vendor pricing page
Plans & Packages
Standard
$12.00 Per Month

Vision Helpdesk Reviews

5.0 2 Reviews
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Brooke Curtis

Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication.

Simply the best tool. this is an awesome tool that is helpful to build a sound client base. it’s good for live monitoring and chatting with customers. It works perfectly well for me. It helped us close more sales as it provides real-time communication.

What was the project name that you have worked with Vision Helpdesk?

Help Desk Software , Live Chat Software , Customer Service Software , Service Desk Software

How long have you used Vision Helpdesk?

7 Months

How frequently you use Vision Helpdesk?

Daily

What do you like the most about Vision Helpdesk?

It’s convenient and effective to use the tool.

Very great functionality and usability.

User-friendly and interactive software.

What do you like the least about Vision Helpdesk?

It’s a good tool for real-time chat and I am still exploring all its features.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Wordpress
Intuit Mailchimp
Shopify

Switched from

HelpDesk
Virginia Bishop

Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.

This one is great software in the workspace and good for business use. Great for managing easy email, web forms, Twitter, live chat, Facebook etc. nice having the solution to be able to respond to my end users from anywhere. It does everything it needs to.

What was the project name that you have worked with Vision Helpdesk?

Help Desk Software , Customer Service Software

How long have you used Vision Helpdesk?

9 Months

How frequently you use Vision Helpdesk?

Daily

What do you like the most about Vision Helpdesk?

Simple-to-use, yet sophisticated service desk solution.

Easy to use and intuitive interface.

Full-featured and very handy tool.

What do you like the least about Vision Helpdesk?

It doesn’t have any lagging issues, just a perfect one.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Slack
Microsoft 365
Intuit Mailchimp

Switched from

Zendesk Guide