Multi Channel Help Desk Software
A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.
Core Features
Help Desk Software Features
- Analytics & Reporting
- Dashboards
- Email Integration
- Escalation
- Interaction Tracking
- Multilingual
- Knowledge Base
- Multi-Channel
- Response Template
- Live Chat
- SLA
- Ticketing management
- Alerts
- Customer Review
- Customization
- Document Storage
Customer Service Software Features
Deployment
- Cloud Hosted
- On-Premise
- Open API
Devices Supported
- Windows
- Mac
- Linux
- Android
- iPhone/iPad
- Web-based
Pricing Model
- Monthly Payment
- Annual Subscription
- Quote Based
- One-Time Payment
- Free
Resources
- Help Guides
- Webinars
- Video Guides
- Blogs
- Infographics
- Case Studies
- Whitepapers
- On-Site Training
Support
- Phone
- Live Chat
- Online (Ticket)
- Business Hours
Business Size
- Small
- Medium
- Large
- Freelancer
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Key Details
Software trial:
30 Days
Platforms:
Vendor name:
Vision Helpdesk
