Vision Helpdesk

Multi Channel Help Desk Software

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A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.
Product demo & screenshots
Core Features

Help Desk Software Features

  • Analytics
  • Automated Routing
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA)
  • Ticketing management
  • Alerts
  • Customer satisfaction survey
  • Customizable Branding
  • Document Storage

Deployment

  • Cloud Hosted
  • On-Premise
  • Open API

Devices Supported

  • Windows
  • Mac
  • Linux
  • Android
  • iPhone/iPad
  • Web-based

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote Based
  • One-time payment
  • Free

Resources

  • Help Guides
  • Webinars
  • Video Guides
  • Blogs
  • Infographics
  • Case Studies
  • Whitepapers
  • On-Site Training

Support

  • Phone
  • Live Chat
  • Online (Ticket)
  • Email
  • Business Hours

Business Size

  • Small
  • Medium
  • Large
  • Freelancer
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Key Details
Starting Price:

$12.00/Month

Check vendor pricing
Software trial:

30 Days

Platforms:
Vendor name:

Vision Helpdesk

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