Vision Helpdesk
Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
2 Reviews
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A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all customer support requests from different channels like contact forms, Email, Phone, Chat, Facebook, Twitter and manages them in one place. Vision Helpdesk customer service software products are categorized as Help Desk Software, Multi-Company Help Desk Software, ITIL/ITSM Service Desk Software, and Live Chat Software.
Screenshot & Video
LICENSING & DEPLOYMENT
- Cloud Hosted
- On Premises
- Web-based
- iPhone/iPad
- Android
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
Knowledge Base
- Help Guides
- Video Guides
- Blogs
- Webinars
- Case Studies
Vision Helpdesk Core Features
- Analytics & Reporting
- Alerts
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- Response Template
- SLA
- Ticketing Management
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
- Alerts/Notifications
- Escalation
- Feedback Management
- Help Desk
- Knowledge Base
- Live Chat
- Response Templates
- Self-Service Portal
- Social Media Integration
Vision Helpdesk Pricing
Pricing Type
-
Flat Rate
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
One-Time Payment
Vendor pricing page
-
30 Days Trial
Plans & Packages
Standard
$12.00 Per Month
Vision Helpdesk Reviews
Brooke Curtis
Posted on Feb 03, 2023
Vision Helpdesk is an ideal live chat software that allows you to instantly connect with visitors and offers real-time communication.
Integrations
Switched from
Review Summary
Simply the best tool. this is an awesome tool that is helpful to build a sound client base. it’s good for live monitoring and chatting with customers. It works perfectly well for me. It helped us close more sales as it provides real-time communication.
For which software category are you reviewing Vision Helpdesk?
Help Desk Software , Live Chat Software , Customer Service Software , Service Desk Software
How long have you used Vision Helpdesk?
7 Months
How frequently you use Vision Helpdesk?
Daily
What do you like the most about Vision Helpdesk?
It’s convenient and effective to use the tool.
Very great functionality and usability.
User-friendly and interactive software.
What do you like the least about Vision Helpdesk?
It’s a good tool for real-time chat and I am still exploring all its features.
Virginia Bishop
Posted on Jan 06, 2023
Vision Helpdesk is a leading customer service software that helps all sizes of businesses by providing nice options to manage various channels.
Integrations
Switched from
Review Summary
This one is great software in the workspace and good for business use. Great for managing easy email, web forms, Twitter, live chat, Facebook etc. nice having the solution to be able to respond to my end users from anywhere. It does everything it needs to.
For which software category are you reviewing Vision Helpdesk?
Help Desk Software , Customer Service Software
How long have you used Vision Helpdesk?
9 Months
How frequently you use Vision Helpdesk?
Daily
What do you like the most about Vision Helpdesk?
Simple-to-use, yet sophisticated service desk solution.
Easy to use and intuitive interface.
Full-featured and very handy tool.
What do you like the least about Vision Helpdesk?
It doesn’t have any lagging issues, just a perfect one.