Vision Helpdesk

Help Desk, Satellite Help Desk, ITSM Service Desk & Live Chat Software
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Overview
Vision Helpdesk
A robust all-in-one multi-channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Convert your business email, phone, chat social media, and web requests into tickets and manage them at one place at central help desk. A Customer Service Software is a centralized software that collects all customer support requests from different channels like contact forms, Email, Phone, Chat, Facebook, Twitter and manages them in one place. Vision Helpdesk customer service software products are categorized as Help Desk Software, Multi-Company Help Desk Software, ITIL/ITSM Service Desk Software, and Live Chat Software.
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Vision Helpdesk
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk
Core Features
Help Desk Features
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
Live Chat Features
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Customer Service Features
  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal
  • Social Media Integration
Service Desk Features
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Procurement Management
  • Reports
  • Self Service Portal
  • SLA Management
Pricing
Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription, One-Time Payment
Vendor pricing page
30 Days Trial
Plans & Packages
Standard
$12.00 Per Month
Customer Reviews
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Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
  • Webinars
  • Case Studies