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Best Service Desk Software

Discover the best Service Desk Software to deliver exceptional service experiences.

For professionals working in interconnected industries, the need for consistent services is essential. IT Services entail technical assistance to operate at maximum efficiency. Any discontinuity in assisting and trouble-shooting worker requests will be detrimental. This is where the need for IT Service Desk Software arises.

What is Service Desk Software?

Traditionally considered a single point of contact (SPOC) between an IT service provider and professionals, IT service desk software helps manage disruptions (service incidents) and service-related requests within an organization. It also plays a vital role in communicating scheduled changes to services or disruptions arising due to internal processes.

The IT service desk system consists of a set of digital tools that allow administrators and staff to monitor and act on tickets (requests) raised by users. Administrators can then track and prioritize tickets, assign them to departments or personnel, report on the performance of the services desk, and ensure the ticket’s timely completion.

What Is the Importance of Service Desk Software to Businesses?

IT service desk software helps reduce the time taken between raising a request and servicing it. Also, it ensures transparency in accountability and responsibility of the department that is in charge of completing the request. An IT service desk system eliminates miscommunication between departments. Reporting tools help companies focus on shortcomings and areas of high-performance simultaneously. Service desk software increases business process efficiency.

How to Choose the Best Service Desk Software?

Price, features, deployment model, customer service support, etc., are just some of the most important factors prospective buyers consider before making a purchase decision on service desk management tools. Goodfirms’ meticulously researched list of service desk software will ensure you land up with the best choice. The powerful filters will help you compare IT service desk software on multiple parameters. Choose the best option from the list of top Service Desk Software generated exclusively by the experts at Goodfirms.

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Dec 31, 2025
69 Software

List of the Best IT Service Desk Software

  • Pyrus

    Pyrus makes your workday smarter by automating your tedious yet essential business processes. You can set up customized workflows with just a few clicks, such as automatically requesting approvals, routing business forms, ... read more about Pyrus

    Entry Level Price
    $12 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    25% in Service Desk Software

    Features
    • Change Management
    • Incident Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $12 Per Month
    Visit website

  • Halp

    Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. Stop the hassle of having to deflect to a portal, deal ... read more about Halp

    Entry Level Price
    $15 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    33% in Service Desk Software

    Features
    • Change Management
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $15 Per Month
    Visit website

  • Infinity ECM

    Info Novitas is a high-tech IT software company which develops award-winning cutting-edge software (web apps, mobile apps, and web portals).An innovative platform that brings a fast IT digital transformation, and includes a ... read more about Infinity ECM

    Entry Level Price
    $19 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    50% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $19 Per Month
    Visit website

  • SYSGEM ENTERPRISE MANAGER

    Flexible and modular tools for monitoring and managing systems, administering user accounts and auditing security in one single screen - across Windows, UNIX/Linux, OpenVMS and IBM. SEM offers the three core application ... read more about SYSGEM ENTERPRISE MANAGER

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Service Desk Software

    Features
    • IT Asset Management
    • Remote Control

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Windows
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page
    Visit website

  • BMC Helix CMDB

    BMC Helix CMDB (formerly BMC Atrium) consolidates landscape and service information from multiple sources into a single representation to help businesses make better decisions. The key selling points for this tool are ... read more about BMC Helix CMDB

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • Virima

    VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure ... read more about Virima

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • VIZOR

    ITIL Certified ITAM and ITSM solution that reduces costs, improves processes and centralizes information. Gain visibility of all details related to your IT assets including inventory data, supplier information, related documentation and ... read more about VIZOR

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

  • SapphireIMS

    SapphireIMS Service Desk is an ITIL 2011 certified, enterprise grade, comprehensive IT Service Management Suite. It helps business enterprises and service providers to manage service operations and ensure guaranteed service delivery to ... read more about SapphireIMS

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Payment Frequency
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Olea ERP

    OleaERP is integrated ERP/CRM software designed for all size of companies managing their entire business from Supply Chain management, Customer Driven MRP, Advance Production & detailed scheduling, Sales & distribution, CRM, Finance ... read more about Olea ERP

    Entry Level Price
    $30 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $30 Per Month
    Visit website

  • Track-It

    Track-IT Help Desk Software with Endpoint Management. Manage emails from users, tickets, change requests, purchase requests, and IT assets all in one place. At the heart of Track-It! is the Help Desk, ... read more about Track-It

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    25% in Service Desk Software

    Features
    • Change Management
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details
    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    • 24x7 Support
    Training
    • In-person
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page Get Free Trial
    Visit website

  • Conclusion

    Conclusion brings corporate process management to a new level. Powerful text editing and collaboration tools, slick interface design, customizable workflows and much more in a single box. What makes Conclusion unique, is ... read more about Conclusion

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Rezolve.ai

    Autonomous Level 1 employee support delivered in seconds is the promise of Rezolve.ai. Leveraging the power of advanced AI, sophisticated process automation, intelligent algorithms and hundreds of prebuilt IT Helpdesk skills – ... read more about Rezolve.ai

    Entry Level Price
    Contact vendor
    Free Trial
    15 Days
    Pricing Type
    Contact Vendor
    25% in Service Desk Software

    Features
    • Change Management
    • Incident Management
    • Mobile Access
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details
    Industries
    • Banking
    • Education-management
    • Government-administration
    • Higher-education
    • Hospital-health-care
    • Investment-banking-venture
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 15 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • HelpDeskAdvanced

    Help Desk Software for the automated Governance of your Service Desk processes. HelpdeskAdvanced is the web and mobile based solution, ITIL v3 compliant , which governs services in all organizational areas in ... read more about HelpDeskAdvanced

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Procurement Management
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Eccentex

    Eccentex's next generation case management software solution is designed to let you integrate all of the different components of your digital infrastructure with easy-to-use, task-focused apps, providing your customers with a delightful ... read more about Eccentex

    Entry Level Price
    $100 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    50% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $100 Per Month
    Visit website

  • Cockpit IT Service Manager

    User-friendly Service Desk. The all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Covers all areas of IT system management and has been designed in line with ITIL ... read more about Cockpit IT Service Manager

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Problem Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Visit website

  • Anakage

    Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate ... read more about Anakage

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features
    • Incident Management
    • Live Chat
    • Remote Control
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Best Support System

    Best Support System, Best by name, Best by nature, Best by feature, it is a self-hosted customer support desk software. It handles support tickets, manages email tickets, collects any payment by PayPal. ... read more about Best Support System

    Entry Level Price
    $59 One-time
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Service Desk Software

    Features
    • IT Asset Management
    • Live Chat
    • Remote Control

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Payment Frequency
    • One-Time Payment
    Vendor pricing page
    Available Packages
    Standard
    $59 One-time
    Visit website

  • Hubcase

    Hubcase automates B2B collaboration and escalation of support cases among partners. Hubcase provides plug-ins to your native case management systems such as NetSuite and Salesforce. In the front end, your users will ... read more about Hubcase

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Service Desk Software

    Features
    • IT Asset Management
    • Live Chat

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Free
    Vendor pricing page
    Visit website

  • Scopedesk

    Service desk solution that helps businesses manage tickets, track billable timing, send canned replies to customers, and more. Facilitates shared or individual help desk workspaces with access permissions for diverse teams and ... read more about Scopedesk

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Service Desk Software

    Features
    • IT Asset Management
    • Live Chat
    • Remote Control
    • Rewards & Gamification

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Free
    Vendor pricing page
    Visit website

  • TeraNet Help Desk

    T-HelpDesk ticketing is the web and mobile multi-channel , multi-department , multi-level and multi-role solution designed to manage the ticketing system for corporate users and customer users in a single point and ... read more about TeraNet Help Desk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Procurement Management
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page
    Visit website

  • ZServiceDesk

    ZServiceDesk key products are IT Services Management (ITSM), IT & Non-IT Asset Management (ITAM), IT Governance Risk & Compliances (IT_GRC), Infrastructure Monitoring, IT Support BOT, AI & ML-based Automation, Self-healing etc. ZServiceDesk ... read more about ZServiceDesk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    0% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Industries
    • Banking
    • Financial-services
    • Food-production
    • Government-administration
    • Hospital-health-care
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • INR (₹)
    Free Version
    • No
    Payment Frequency
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • Service Desk

    A new ITSM help desk solution can fundamentally streamline IT, but it can do much more when combined with a change management strategy that doesn’t leave it underutilized. Building on Ivanti Service ... read more about Service Desk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Procurement Management
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Re:Desk

    Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - ... read more about Re:Desk

    Entry Level Price
    $250 One-time
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    33% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • Knowledge Base
    • Reports
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • One-Time Payment
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $250 One-time
    Visit website

  • SupportPal

    Powerful self-hosted, on-premise help desk software - easy, fast and intuitive. All support requests are directed to a shared inbox for the whole team. Updates and actions from other operators are shown ... read more about SupportPal

    Entry Level Price
    $19.95 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • Live Chat
    • Mobile Access
    • Remote Control
    • Rewards & Gamification
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $19.95 Per Month
    Visit website

  • Simplisys Service Desk

    The Simply Smart approach to IT Service Management. Feature rich, configurable, fast to deploy, simple to use, affordable. Simplisys Service Desk is service management software for the real world. Designed from the ... read more about Simplisys Service Desk

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Rewards & Gamification
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies
    • Whitepapers
    • On-Site Training

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Deepser

    Deepser is a complete solution to manage your support requests, your daily activities and your organisational processes. Deepser is a software house that develops, produces and sell innovative products and services with ... read more about Deepser

    Entry Level Price
    Contact vendor
    Free Trial
    7 Days
    Pricing Type
    Contact Vendor
    25% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Live Chat
    • Mobile Access
    • Procurement Management
    • Remote Control
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Infographics
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • CloudApper Desk

    CloudApper Desk is a modern and affordable ticketing app designed to support your customers and help grow your business. This robust application streamlines customer support management by providing you with a powerful ... read more about CloudApper Desk

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Service Desk Software

    Features
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Reports
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Halo Service Desk

    Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The platform includes a built-in incident management system, ... read more about Halo Service Desk

    Entry Level Price
    $30 Per Month
    Free Trial
    30 Days
    Pricing Type
    Flat Rate
    100% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $30 Per Month
    Visit website

  • Squirro

    The Squirro ITSM Solution significantly reduces service management costs while facilitating a vastly improved customer experience. It provides AI-driven insights and recommendations stemming from all relevant data sources, structured and unstructured, internal ... read more about Squirro

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    33% in Service Desk Software

    Features
    • Incident Management
    • IT Asset Management
    • Procurement Management
    • Reports

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • EcholoN

    The Service Desk solution contains a variety of configuration options. EcholoN allows you to create, delegate, prioritize, track, review and manage tasks, processes, requests of any kind (software bugs, project tasks, change ... read more about EcholoN

    Entry Level Price
    $5000 One-time
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    10% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details
    Industries
    • Airlines-aviation
    • Automotive
    • Aviation-aerospace
    • Banking
    • Biotechnology
    • Broadcast-media
    • Building-materials
    • Business-supplies-equipment
    • Chemicals
    • Civil-engineering
    • Computer-network-security
    • Computer-hardware
    • Computer-networking
    • Computer-software
    • Construction
    • Consumer-services
    • Defense-space
    • Electrical-electronic-manufacturing
    • Environmental-services
    • Events-services
    • Facilities-services
    • Financial-services
    • Food-beverages
    • Food-production
    • Furniture
    • Government-administration
    • Hospital-health-care
    • Human-resources
    • Import-export
    • Industrial-automation
    • Information-services
    • Information-technology-services
    • Insurance
    • International-trade-development
    • Legal-services
    • Logistics-supply-chain
    • Machinery
    • Maritime
    • Mechanical-or-industrial-engineering
    • Military
    • Museums-institutions
    • Nonprofit-organization-management
    • Oil-energy
    • Outsourcing-offshoring
    • Pharmaceuticals
    • Program-development
    • Railroad-manufacture
    • Real-estate
    • Renewables-environment
    • Restaurants
    • Retail
    • Security-investigations
    • Semiconductors
    • Shipbuilding
    • Telecommunications
    • Transportation-trucking-railroad
    • Utilities
    • Warehousing
    • Wholesale
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Help Guides
    • Video Guides
    • On-Site Training
    • EcholoN Service Portal

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • EUR (€)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • One-Time Payment
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    EcholoN Express 5 Us
    $5000 One-time

    Integration
    Integrated With
    • SAP BusinessObjects
    • GraphQL
    • WebServices
    • JDisc Discovery
    • Microsoft 365
    • CMDBuild
    Visit website

  • DeskDay

    DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, ... read more about DeskDay

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Per User
    34% in Service Desk Software

    Features
    • Change Management
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details
    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • NinjaOne
    • QuickBooks Commerce
    • hudu
    • level
    • Nable Ncentral
    Visit website

  • ALVAO Service Desk

    ALVAO is a cloud-based Service Desk software designed to streamline customer support for businesses of all sizes. It offers multiple communication channels, allowing users to submit tickets in their preferred way. Operations ... read more about ALVAO Service Desk

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Per User
    100% in Service Desk Software

    Features
    • Change Management
    • Incident Management
    • Knowledge Base
    • Mobile Access
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management

    Key Details
    Industries
    • Airlines-aviation
    • Automotive
    • Banking
    • Building-materials
    • Civic-social-organization
    • Civil-engineering
    • Commercial-real-estate
    • Computer-network-security
    • Computer-hardware
    • Computer-software
    • Construction
    • Consumer-electronics
    • Electrical-electronic-manufacturing
    • Facilities-services
    • Food-production
    • Government-administration
    • Government-relations
    • Information-technology-services
    • Media-production
    • Medical-device
    • Medical-practice
    • Military
    • Retail
    • Security-investigations
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Email
    • Chat
    • Phone
    • Weekdays
    Training
    • Webinar
    • In-person
    • Documentation
    Knowledge Base
    • Documentatiom

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial

    Integration
    Integrated With
    • Microsoft 365
    • Jira
    • Power BI
    • Power Automate
    • Azure DevOps Server
    • Zabbix
    • Nagios Core
    • Microsoft Copilot
    • OTRS
    Visit website

  • Faveo Servicedesk

    Faveo Servicedesk is an all-in-one IT service management (ITSM) and helpdesk solution designed to streamline IT operations and enhance customer support. It empowers businesses to manage incidents, service requests, assets, changes, and ... read more about Faveo Servicedesk

    Entry Level Price
    Contact vendor
    Free Trial
    14 Days
    Pricing Type
    Contact Vendor
    70% in Service Desk Software

    Features
    • Change Management
    • CMDB
    • Incident Management
    • IT Asset Management
    • Knowledge Base
    • Problem Management
    • Procurement Management
    • Remote Control
    • Reports
    • Self Service Portal
    • SLA Management
    • AI Features

    Key Details
    Industries
    • Banking
    • Education-management
    • Financial-services
    • Food-beverages
    • Hospital-health-care
    • Hospitality
    • Information-technology-services
    Licensing & Deployment
    • Open Source
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Chat
    • Phone
    • Support Days
    Training
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Vendor pricing page

    Integration
    Integrated With
    • Cisco AnyConnect
    • OpenLDAP
    • WhatsApp
    • Telephony
    • LimeSurvey
    • Productivity Suite
    • Chat
    • twitter
    • Facebook
    • Vonage Communications
    • 3CX
    • attachment scanner
    • redaction
    • Azure Acti
    • Instagram
    • Slack
    • Line
    • CSS
    Visit website

  • White label crypto payment gateway

    In today’s digital-first economy, businesses must adapt to how customers want to pay. With the rising adoption of cryptocurrencies, traditional payment systems no longer meet the speed, security, and global accessibility modern ... read more about White label crypto payment gateway

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Usage Based
    25% in Service Desk Software

    Features
    • Knowledge Base
    • Mobile Access

    Key Details
    Industries
    • Computer-software
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
    • Phone
    • 24x7 Support

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • One-Time Payment
    Vendor pricing page
    Visit website

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Frequently Asked Questions

How Does a Service Desk Software Work?

Most of the service desk software can work as both- helpdesk and service desk.  It acts as a single point of contact between the customers, employees, and the business partners. The service desk agents help customers solve their problems with a product, usage, training, personalization, and other services.  Service desk software can be integrated with various business processes and departments like IT, HR, HR workflow, admin, etc. It can assist users in verifying and evaluating various contracts, answering user's IT-related problems, managing and registering IT equipment registration, etc.

What Is the Best Service Desk Software?

Service desk software tools are available in several versions and features. There is an endless list of service desk software, but the best service desk software could largely depend on the organization's needs and how well the tools align with their goal. However, to choose the best service desk software, users can go through the service desk software list and compare them against their features, pricing, and services. Besides, standard features users must select the service desk management tools that compensate the features of other software like asset management or knowledge management. Some of the most popular service desk software solutions that organizations can consider are LiveAgent, FreshService, AzureDesk, SapphireIMS, etc.

What Is the Difference Between Service Desk Software and Help Desk Software?
  • Service Desk Software: The service desk software is usually focused on the improvement of internal processes and addresses issues that aren't directly customer-related. It deals with various aspects of business like incident management, knowledge management, release management, asset management, change management, employee management, etc. The service desk software offers a wide range and complex services. In short, it addresses the overall IT and business processes. For instance, it is maintaining a knowledge base for future reference. Most of the service desk software solutions available in the market can be used as help desk software.
  • Help Desk Software: The primary use of the service desk management tool is to handle service requests and incidents. It is generally focused on fixing and troubleshooting IT-related issues (immediate fix). Helpdesks are subsets of the service desk.  For instance, configuring PC settings or adding a new device to the system.

What Is the Work of Service Desk software?

Service desk software is a single point of communication between the service providers and the users. A typical IT service desk system is used for managing incidents and responding to service requests. But it has a broad scope and can also be used for,

  • Knowledge management
  • Ticket management or Service request management
  • Data reporting
  • Incident management
  • Change management
  • Self-service

Why Use Service Desk Software?

Service desk software tools allow users to manage and respond to customer requests.  It enables organizations to implement effective workflows for enhancing customer service as well as resolving technical issues within the organization. The IT service desk system gives detailed information like software installed, hardware specification, scan history, asset ownership history, etc., which helps enterprises to plan IT-related strategies more accurately. The service desk software dynamic features assist users in managing their assets (hardware and software) and retrieve all information related to the inventory just with a single click.  The automation feature of IT service desk software further empowers the organization to respond quickly to customer queries and reduce labor costs. Service desk software also offers a self-service portal to help customers solve their issues without any assistance.

How Can I Set Up a Service Desk Software?

Service desk software solutions can be deployed either on cloud or on-premise based on the user's preferences. If you intend to opt for the on-premise service desk software solutions, then you can consider the O.S, processor, RAM, and hard disk size. The disk size largely depends on the size of requests that the service providers can handle per day.

Related Categories

Help Desk Software
Live Chat Software
Customer Service Software
Remote Support Software
CMDB Software

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