SupportPal

Powerful self-hosted, on-premise help desk software - easy, fast and intuitive. All support requests are directed to a shared inbox for the whole team. Updates and actions from other operators are shown in real-time, enabling greater collaboration and teamwork. Reduce your support requests workload by offering content-rich articles in a self-service area that answer your customers' most frequently asked questions and problems. Take advantage of a number of useful tools to improve and automate parts of your workflow, so that you spend less time carrying out repetitive tasks and more on offering great support.

SupportPal elegantly brings all customer communication into one place. Communicate with customers via a wealth of channels - email, web, API, help widget and social media. SupportPal makes it easy to handle support requests for several companies (we call them brands) through a single backend, simplifying access for staff and management of the system. Each brand can have its own personalised frontend with a unique self-service area, and your users won't realise that the brands are connected.