Anakage

Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate your high volume processes. With our Cobots we empower users to solve their machine and application related problems themselves. Our Cobots can be designed like intelligent agents. Agents can monitor endpoints, keep an eye and act proactively. They can deploy our Cobots on needed endpoints to solve issues even before user notices it. The complexity and size of systems are increasing. You can support greater number of users and environment compliance without needing more support agents. Reduce IT Tickets at source before it reaches you. Users can solve the complex issues they encounter using our unique cobots. Cobots are applications which extend the reach of automation by involving humans. We provide proactive cobots which run on endpoints based on rules set. They actively detect issues, self heal them before user notices them. They can also be used to show user friendly reminders to enforce policies like password change, portal registration, training completion etc.