TeraNet Help Desk

T-HELPDESK HELP & SERVICE DESK TICKETING

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T-HelpDesk ticketing is the web and mobile multi-channel , multi-department , multi-level and multi-role solution designed to manage the ticketing system for corporate users and customer users in a single point and autonomously . T-HelpDesk helps to code, classify and manage the flow of tickets in a dynamic and flexible way, automating the routing and routing phases, managing the escalation process in an advanced and flexible way . T-HelpDesk is the HelpDesk and ServiceDesk software. T-HelpDesk has powerful APIs that allow you to further extend the functionality of the software, for example to automatically process or convey tickets from other systems. T-HelpDesk can be integrated with the company portal or intranet thanks to standard SSO procedures. The solution is available both in on-premise and in Saas mode.
TeraNet

Screenshot & Video

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • On Premises
  • Web-based

SUPPORT

  • Phone

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

TeraNet Help Desk Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Interaction Tracking
  • Live Chat
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management

Service Desk

  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Self Service Portal
  • SLA Management

TeraNet Help Desk Pricing

Pricing Type

  • Contact Vendor

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
  • Quote Based

TeraNet Help Desk Reviews

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