TeraNet Help Desk

T-HelpDesk ticketing is the web and mobile multi-channel , multi-department , multi-level and multi-role solution designed to manage the ticketing system for corporate users and customer users in a single point and autonomously . T-HelpDesk helps to code, classify and manage the flow of tickets in a dynamic and flexible way, automating the routing and routing phases, managing the escalation process in an advanced and flexible way . T-HelpDesk is the HelpDesk and ServiceDesk software.

T-HelpDesk has powerful APIs that allow you to further extend the functionality of the software, for example to automatically process or convey tickets from other systems. T-HelpDesk can be integrated with the company portal or intranet thanks to standard SSO procedures. The solution is available both in on-premise and in Saas mode.