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GoDesk

5.0 (1 Review)|Write a Review|Claimed profile
United Kingdom HQFounded 2020

Deployment

Web-basedWindowsMacLinux

Best for

SmallMedium

Overview

About GoDesk

Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your agents work more productively. Stack view, auto-assign rules and canned actions all help free up more of your agent's time. Our flexible platform can automate repetitive actions and build the customer support process you want. GoDesk can be scaled, extended and optimised as your business grows.

At a glance

Software information

Industries served, licensing and the support GoDesk provides.

Industries

  • Information-technology-services

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
  • Free trial

Support

  • Live Chat
  • Online (Ticket)

Training

  • Help Guides
  • Blogs
  • On-Site Training

Knowledge Base

  • Help Guides
  • Blogs
  • On-Site Training
Languages (1)
English

Review analytics

What customers report

5.0
Based on 1 verified review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0

What users like the most

  • Very easy to install and user-friendly.
  • Runs smoothly and reliably.
  • Packed full of powerful features.

What users like the least

  • I would like to see more features.

What users say

Review Analytics of GoDesk

Every review is verified through Goodfirms before it's published.

5.01 Verified Review
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
Review Summary
Drawn from 1 verified reviews
Very easy to install and user-friendly.Runs smoothly and reliably.Packed full of powerful features.
Detailed Reviews of GoDesk
Sort ByWrite a Review
Russell DunnVerified Review
Posted on Jan 6, 2023

“GoDesk is an all-in-one, very short, and crisp customer tool that lets agents work more productively.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support4.0
Value for money4.0
Integrations4.0
it is an amazing solution!! And I absolutely love it. It is all great for basic functionality. It is really helpful in the start-up of my micro business and helps me keep my customer service all in 1 place. It always helps me to check updates effectively.

Capabilities

GoDesk features

The full feature set, grouped by module.

Help Desk Software

  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Service Desk Software

  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Reports
  • Self Service Portal
  • SLA Management

Plans

GoDesk pricing

Price Type
Month
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Quote Based, One-Time Payment
Preferred Currency
GBP (£)
Free Trial
14 Days
Get Free TrialVendor pricing page

Media

Screenshots & video

GoDesk screenshot