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Everything you need for great customer support

Give your customers the answers they want; quicker than ever before with GoDesk. The ideal email support tool for startups and SMEs. GoDesk is packed full of powerful features that let your agents work more productively. Stack view, auto-assign rules and canned actions all help free up more of your agent's time. Our flexible platform can automate repetitive actions and build the customer support process you want. GoDesk can be scaled, extended and optimised as your business grows.
GoDesk
2020
United Kingdom
  • Information-technology-services
1 Industry
  • English
1 Language
Industries
  • Information-technology-services
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • Windows
  • Mac
  • Linux
Support
  • Chat
Knowledge Base
  • Help Guides
  • Blogs
  • On-Site Training

GoDesk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Reports
  • Self Service Portal
  • SLA Management

GoDesk Pricing

Pricing Type
  • Per User
Preferred Currency
  • GBP (£)
Free Version
  • Yes
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
Vendor pricing page Get Free Trial

GoDesk Reviews

5.0 1 Review
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  • Most Recent
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Russell Dunn

GoDesk is an all-in-one, very short, and crisp customer tool that lets agents work more productively.

it is an amazing solution!! And I absolutely love it. It is all great for basic functionality. It is really helpful in the start-up of my micro business and helps me keep my customer service all in 1 place. It always helps me to check updates effectively.

What was the project name that you have worked with GoDesk?

Help Desk Software

How long have you used GoDesk?

8 Months

How frequently you use GoDesk?

Daily

What do you like the most about GoDesk?

Very easy to install and user-friendly.

Runs smoothly and reliably.

Packed full of powerful features.

What do you like the least about GoDesk?

I would like to see more features.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating