Service desk software for modern IT teams

Jira Service Desk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. IT teams utilize the software to deliver end-to-end services to their customers. This contributes to better their strategic approaches that align with their business needs and meets their goals and objectives.

Atlassian
2002
Australia
5 Industries
1 Language
Industries
  • Consumer-services
  • Financial-services
  • Human-resources
  • Information-technology-services
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Phone
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Case Studies
  • On-Site Training

Jira Service Desk Core Features

Focus of Service Desk Feature
  • Change Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Reports
  • SLA Management
Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Multi-Channel
  • Ticketing Management

Jira Service Desk Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 7 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment
Plans & Packages
Standard
$10 Per Month

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