ProProfs Help Desk

Help Desk Software Engineered for Customer Delight

4.4 4 Reviews
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ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service-level agreements.
ProProfs Desk
2005
United States
2 Industries
1 Language

Screenshot & Video

1/6

LICENSING & DEPLOYMENT

  • Proprietary
  • Cloud Hosted
  • Web-based

SUPPORT

  • Email
  • Phone
  • 24x7 Support

Training

  • In-person

ProProfs Help Desk Core Features

Help Desk

  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management

Service Desk

  • Change Management
  • CMDB
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management

Customer Service

  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal

ProProfs Help Desk Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Annual Subscription
Vendor pricing page
  • 15 Days Trial

Plans & Packages

Premium
$30 Per Month
Features
  • Unlimited Tickets
  • Multiple Departments & Teams
  • Audit & Admin Controls
  • Roles & Permissions
  • Auto-Response

ProProfs Help Desk Reviews

4.4 4 Reviews
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ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

An excellent solution with superb options. I have been using different software to manage my organization’s interactions with my clients. And this one is the best customer support tool. I like its chat/ messaging option and also customizable reports.

Which features have you used in ProProfs Help Desk?

Help Desk Software

How long have you used ProProfs Help Desk?

5 Months

How frequently you use ProProfs Help Desk?

Daily

What do you like the most about ProProfs Help Desk?

It is easy, simple and fast-working software.

Awesome customer service is provided.

Helpful for me to answer so fast with the real-time chat option.

What do you like the least about ProProfs Help Desk?

This is a great tool for businesses, and no drawbacks found as of now.

ProProfs Help Desk is the solution to your online business problems.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Repeat customers are critical to the success of any e-commerce business in the online industry, making it all the more important to keep your customers happy and satisfied. With so many queries coming in the form of product feature requests, pricing requests, and so on, your support team may find it difficult to respond to every customer email. This is where the ProProfs Help Desk comes in my company, arming your team to deal with an increasing number of tickets in a timely manner. So, if you're having trouble keeping track of important customer emails,

How long have you used ProProfs Help Desk?

80 Days

How frequently you use ProProfs Help Desk?

Daily

I find ProProfs the best help desk support software among all.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

I am Ryan Patel, and I am the Founder of Lottery Sambad, one of India’s most trusted financial sites. ProProfs Help Desk. There’s nothing that can best describe this software but just two words - simple and fast. Its ticket management capability is so simple that it will make your agents work faster and more proactive. It can automatically assign a ticket to the right person that can best handle it, saving your entire team a huge chunk of time and effort routing tickets. With its shared inbox, tickets are being resolved faster as everyone can collaborate and brainstorm about the best approach to use. And the best part, it’s much lighter on the pocket as it will not cost you much.

How long have you used ProProfs Help Desk?

150 Days

How frequently you use ProProfs Help Desk?

Daily

Kumar Prince

Helps to Reduce Support Tickets Faster!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Review Summary

Hands down, my experience with the ProProfs Help Desk has been quite delightful so far. I started using this tool since last November and haven't been disappointed so far. My agents love it! Now everyone can prioritize their tickets and ensure that every customer receives an answer to their question fast. Plus, Knowledge base integration is doing wonders for me. Would recommend the tool to all!
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