- Consumer-services
- Retail
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
SUPPORT
- Email
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
ProProfs Help Desk Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Change Management
- CMDB
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
ProProfs Help Desk Pricing
Pricing Type
- Flat Rate
Preferred Currency
- USD ($)
Free Version
- No
Payment Frequency
- Monthly Payment
- Annual Subscription
-
15 Days Trial
Plans & Packages
- Unlimited Tickets
- Multiple Departments & Teams
- Audit & Admin Controls
- Roles & Permissions
- Auto-Response
ProProfs Help Desk Reviews
ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer.
Review Summary
Which features have you used in ProProfs Help Desk?
Help Desk Software
How long have you used ProProfs Help Desk?
5 Months
How frequently you use ProProfs Help Desk?
Daily
What do you like the most about ProProfs Help Desk?
It is easy, simple and fast-working software.
Awesome customer service is provided.
Helpful for me to answer so fast with the real-time chat option.
What do you like the least about ProProfs Help Desk?
This is a great tool for businesses, and no drawbacks found as of now.
ProProfs Help Desk is the solution to your online business problems.
Review Summary
Repeat customers are critical to the success of any e-commerce business in the online industry, making it all the more important to keep your customers happy and satisfied. With so many queries coming in the form of product feature requests, pricing requests, and so on, your support team may find it difficult to respond to every customer email. This is where the ProProfs Help Desk comes in my company, arming your team to deal with an increasing number of tickets in a timely manner. So, if you're having trouble keeping track of important customer emails,
How long have you used ProProfs Help Desk?
80 Days
How frequently you use ProProfs Help Desk?
Daily
I find ProProfs the best help desk support software among all.
Review Summary
I am Ryan Patel, and I am the Founder of Lottery Sambad, one of India’s most trusted financial sites. ProProfs Help Desk. There’s nothing that can best describe this software but just two words - simple and fast. Its ticket management capability is so simple that it will make your agents work faster and more proactive. It can automatically assign a ticket to the right person that can best handle it, saving your entire team a huge chunk of time and effort routing tickets. With its shared inbox, tickets are being resolved faster as everyone can collaborate and brainstorm about the best approach to use. And the best part, it’s much lighter on the pocket as it will not cost you much.
How long have you used ProProfs Help Desk?
150 Days
How frequently you use ProProfs Help Desk?
Daily

Helps to Reduce Support Tickets Faster!
Review Summary
Do you own or represent this business? Enter your business email to claim your GoodFirms profile.