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ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service-level agreements.
- Consumer-services
- Retail
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
- Web-based
SUPPORT
- Email
- Phone
- 24x7 Support
Training
- In-person
Knowledge Base
ProProfs Help Desk Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Dashboards
- Email Integration
- Escalation
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
- Change Management
- CMDB
- Knowledge Base
- Mobile Access
- Problem Management
- Remote Control
- Reports
- Self Service Portal
- SLA Management
ProProfs Help Desk Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Monthly Payment
-
Annual Subscription
Vendor pricing page
-
15 Days Trial
Plans & Packages
Premium
$30 Per Month
Features
- Unlimited Tickets
- Multiple Departments & Teams
- Audit & Admin Controls
- Roles & Permissions
- Auto-Response
ProProfs Help Desk Reviews
Mohit Pupu, ceo at Dear lottery
Posted 2 months ago
ProProfs is an Easy and perfet Tool for Each off you
Review Summary
I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is effortless, even without technical expertise, and the customization options are a great advantage.
The live chat and help desk features have significantly improved my customer service process. However, I wish the advanced reporting offered more detailed insights. Overall, ProProfs is an excellent all-in-one solution for businesses and educators.
ProProfs Help Desk Review
Features Used: Help Desk Software, Customer Service Software
Duration of Use: 5 Months
Usage Frequency: Weekly
Pricing: Mid-tier
What I Like Most
For which software category are you reviewing ProProfs Help Desk?
Service Desk Software
How long have you used ProProfs Help Desk?
4 Years
How frequently you use ProProfs Help Desk?
Monthly
How do you find pricing of ProProfs Help Desk?
mid-tier
What do you like the most about ProProfs Help Desk?
costumer suppoer
What do you like the least about ProProfs Help Desk?
ui
Prabodh Ray, ceo at raja rani coupon
Posted 2 months ago
ProProfs Help Desk is wonderful
Review Summary
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For which software category are you reviewing ProProfs Help Desk?
Service Desk Software
How long have you used ProProfs Help Desk?
3 Weeks
How frequently you use ProProfs Help Desk?
Daily
How do you find pricing of ProProfs Help Desk?
inexpensive
What do you like the most about ProProfs Help Desk?
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What do you like the least about ProProfs Help Desk?
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ABHISHEK TIWARI, seo at tsc
Posted 3 months ago
ProProfs Help Desk best
Review Summary
ProProfs Help Desk best This is the best software and I really enjoyed using it and it is really great Lottery Sambad Todays result lottery sambad 8pm night If we talk about the result which comes out at 8:00 pm in the evening. You people do not have to wait to download it, I have put a screenshot above. From there you people can easily download the result.
For which software category are you reviewing ProProfs Help Desk?
Help Desk Software
How long have you used ProProfs Help Desk?
55 Days
How frequently you use ProProfs Help Desk?
Monthly
How do you find pricing of ProProfs Help Desk?
inexpensive
What do you like the most about ProProfs Help Desk?
best
What do you like the least about ProProfs Help Desk?
55 days
Manish Kumar, Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.
Posted 4 months ago
ProProfs Help Desk is Simple, Fast, Reliable
Review Summary
I work at lottery sambad. ProProfs Help Desk makes customer support simple and effective. It helps our team stay organized with easy ticket management, live chat, and detailed analytics. Whether you're a small business or a large company, ProProfs Help Desk makes delivering great support a breeze.
For which software category are you reviewing ProProfs Help Desk?
Customer Service Software
How long have you used ProProfs Help Desk?
1 Years
How frequently you use ProProfs Help Desk?
Weekly
How do you find pricing of ProProfs Help Desk?
mid-tier
What do you like the most about ProProfs Help Desk?
What I love most about ProProfs Help Desk is its simplicity and efficiency. It’s so intuitive that anyone can start using it right away, without any hassle. The live chat feature and automation save so much time, and the seamless collaboration between team members ensures nothing falls through the cracks. It’s all about making support easier and customers happier!
What do you like the least about ProProfs Help Desk?
ProProfs Help Desk is that some advanced customization options can feel limited, especially for larger teams with complex workflows. While it’s great for most businesses, those needing highly tailored features might find it a bit restrictive.
Raja Raj, manager at sambad
Posted 4 months ago
Good Result
Review Summary
Great to hear how ProProfs has improved your workflow and improved customer service! combination of training knowledge management and support tools make it a truly powerful all-in-one platform. Hopefully future updates https://lotterysambads.com will meet your reporting needs!
For which software category are you reviewing ProProfs Help Desk?
Customer Service Software
How long have you used ProProfs Help Desk?
12 Days
How frequently you use ProProfs Help Desk?
Daily
How do you find pricing of ProProfs Help Desk?
inexpensive
What do you like the most about ProProfs Help Desk?
What I like most about ProProfs Help Desk is its user-friendly interface and the seamless integration of multiple support features like ticket management, live chat, and a knowledge base. These tools make it easy to provide efficient and personalized customer support.
What do you like the least about ProProfs Help Desk?
What I like least about ProProfs Help Desk is that some advanced features, like detailed reporting and analytics, could be more comprehensive. These features would help businesses gain deeper insights into their support performance and customer needs.
Yash Kumar, The Founder at Dear Lottery Pvt. Ltd.
Posted 5 months ago
ProProfs is an Easy and Effective Tool for Everyone
Review Summary
I'm the founder of dear lottery and have been using ProProfs for a few months, and it’s been a game-changer for my workflow. The platform is intuitive, and I love how it combines training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is super easy, even without technical expertise, and the ability to customize everything is a big plus. The live chat and help desk features have significantly improved my customer service process. However, I wish some features, like advanced reporting, were more detailed. Overall, ProProfs is an excellent tool for businesses or educators looking for an all-in-one solution.
For which software category are you reviewing ProProfs Help Desk?
Help Desk Software , Customer Service Software
How long have you used ProProfs Help Desk?
5 Months
How frequently you use ProProfs Help Desk?
Weekly
How do you find pricing of ProProfs Help Desk?
mid-tier
What do you like the most about ProProfs Help Desk?
I loved ProProfs Help Desk's intuitive interface and automation features. The seamless ticket management, priority settings, and canned responses make support efficient. Real-time chat integration and insightful reporting further enhance team productivity, simplifying customer service for any business.
What do you like the least about ProProfs Help Desk?
What I liked least about ProProfs Help Desk is the lack of advanced customization options in reporting and analytics, which can limit deeper insights for more complex customer support needs.
Damian Crawford
Posted on Jan 10, 2023
ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer.
Review Summary
An excellent solution with superb options. I have been using different software to manage my organization’s interactions with my clients. And this one is the best customer support tool. I like its chat/ messaging option and also customizable reports.
For which software category are you reviewing ProProfs Help Desk?
Help Desk Software
How long have you used ProProfs Help Desk?
5 Months
How frequently you use ProProfs Help Desk?
Daily
What do you like the most about ProProfs Help Desk?
It is easy, simple and fast-working software.
Awesome customer service is provided.
Helpful for me to answer so fast with the real-time chat option.
What do you like the least about ProProfs Help Desk?
This is a great tool for businesses, and no drawbacks found as of now.
Shiv Gupta, at Incrementors Lead Generation
Posted on Feb 02, 2022
ProProfs Help Desk is the solution to your online business problems.
Review Summary
Repeat customers are critical to the success of any e-commerce business in the online industry, making it all the more important to keep your customers happy and satisfied. With so many queries coming in the form of product feature requests, pricing requests, and so on, your support team may find it difficult to respond to every customer email. This is where the ProProfs Help Desk comes in my company, arming your team to deal with an increasing number of tickets in a timely manner. So, if you're having trouble keeping track of important customer emails,
How long have you used ProProfs Help Desk?
80 Days
How frequently you use ProProfs Help Desk?
Daily
Ryan Patel
Posted on Jan 31, 2022
I find ProProfs the best help desk support software among all.
Review Summary
I am Ryan Patel, and I am the Founder of Lottery Sambad, one of India’s most trusted financial sites. ProProfs Help Desk. There’s nothing that can best describe this software but just two words - simple and fast. Its ticket management capability is so simple that it will make your agents work faster and more proactive. It can automatically assign a ticket to the right person that can best handle it, saving your entire team a huge chunk of time and effort routing tickets. With its shared inbox, tickets are being resolved faster as everyone can collaborate and brainstorm about the best approach to use. And the best part, it’s much lighter on the pocket as it will not cost you much.
How long have you used ProProfs Help Desk?
150 Days
How frequently you use ProProfs Help Desk?
Daily
Kumar Prince, at eWeb A1Professionals Pvt Ltd - Committed to Quality
Posted on Mar 06, 2019
Helps to Reduce Support Tickets Faster!
Review Summary
Hands down, my experience with the ProProfs Help Desk has been quite delightful so far. I started using this tool since last November and haven't been disappointed so far. My agents love it! Now everyone can prioritize their tickets and ensure that every customer receives an answer to their question fast. Plus, Knowledge base integration is doing wonders for me. Would recommend the tool to all!
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