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Help Desk Software Engineered for Customer Delight

ProProfs Help Desk Software has been developed to cater to the ever-growing needs of the customer service industry. This help desk tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk System is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service-level agreements.
ProProfs Desk
2005
United States
  • Consumer-services
  • Retail
2 Industries
  • English
1 Language
Industries
  • Consumer-services
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
Support
  • Email
  • Phone
  • 24x7 Support
Training
  • In-person
Knowledge Base

Media

ProProfs Help Desk
ProProfs Help Desk
ProProfs Help Desk
ProProfs Help Desk
ProProfs Help Desk

ProProfs Help Desk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Dashboards
  • Email Integration
  • Escalation
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • SLA
  • Ticketing Management
Focus of Service Desk Feature
  • Change Management
  • CMDB
  • Knowledge Base
  • Mobile Access
  • Problem Management
  • Remote Control
  • Reports
  • Self Service Portal
  • SLA Management
Focus of Customer Service Feature
  • Alerts/Notifications
  • Appointment Management
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Response Templates
  • Self-Service Portal

ProProfs Help Desk Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Vendor pricing page
Plans & Packages
Premium
$30 Per Month
Features
  • Unlimited Tickets
  • Multiple Departments & Teams
  • Audit & Admin Controls
  • Roles & Permissions
  • Auto-Response

ProProfs Help Desk Reviews

10
Total Reviews
4.2/5
Overall Rating
0
Recent Reviews

What Users Say

ProProfs Help Desk is wonderful
Prabodh Ray
Prabodh Ray , ceo at raja rani coupon
ProProfs is an Easy and perfet Tool for Each off you
Mohit Pupu
Mohit Pupu , ceo at Dear lottery
ProProfs Help Desk best
ABHISHEK TIWARI
ABHISHEK TIWARI , seo at tsc
Good Result
Raja Raj
Raja Raj , manager at sambad
ProProfs Help Desk is Simple, Fast, Reliable
Manish Kumar
Manish Kumar , Lottery Sambad Ticket Seller In Kolkata at Lottery Sambad Pvt. Ltd.

What Users Like The Most

  • It is easy, simple and fast-working software.
  • Awesome customer service is provided.
  • Helpful for me to answer so fast with the real-time chat option.

What Users Like The Least

  • This is a great tool for businesses, and no drawbacks found as of now.
  • What I liked least about ProProfs Help Desk is the lack of advanced customization options in reporting and analytics, which can limit deeper insights for more complex customer support needs.
  • ProProfs Help Desk is that some advanced customization options can feel limited, especially for larger teams with complex workflows. While it’s great for most businesses, those needing highly tailored features might find it a bit restrictive.

ProProfs Help Desk Reviews

4.2 10 Reviews
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Mohit Pupu

ProProfs is an Easy and perfet Tool for Each off you

I’m the founder dear lottery of and have been using ProProfs for a few months—it’s been a game-changer for my workflow. The platform is intuitive, seamlessly integrating training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is effortless, even without technical expertise, and the customization options are a great advantage. The live chat and help desk features have significantly improved my customer service process. However, I wish the advanced reporting offered more detailed insights. Overall, ProProfs is an excellent all-in-one solution for businesses and educators. ProProfs Help Desk Review Features Used: Help Desk Software, Customer Service Software Duration of Use: 5 Months Usage Frequency: Weekly Pricing: Mid-tier What I Like Most

What was the project name that you have worked with ProProfs Help Desk?

Service Desk Software

How long have you used ProProfs Help Desk?

4 Years

How frequently you use ProProfs Help Desk?

Monthly

How do you find pricing of ProProfs Help Desk?

mid-tier

What do you like the most about ProProfs Help Desk?

costumer suppoer

What do you like the least about ProProfs Help Desk?

ui

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Prabodh Ray

ProProfs Help Desk is wonderful

ProProfs Help Desk best This is the best software and I really enjoyed using it and it is really great Lottery raja rani coupon Todays result 9pm night If we talk about the result which comes out at 9:00 pm in the evening. You people do not have to wait to download it, I have put a screenshot above. From there you people can easily download the result.

What was the project name that you have worked with ProProfs Help Desk?

Service Desk Software

How long have you used ProProfs Help Desk?

3 Weeks

How frequently you use ProProfs Help Desk?

Daily

How do you find pricing of ProProfs Help Desk?

inexpensive

What do you like the most about ProProfs Help Desk?

raja rani coupon

What do you like the least about ProProfs Help Desk?

so it

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
ABHISHEK TIWARI

ProProfs Help Desk best

ProProfs Help Desk best This is the best software and I really enjoyed using it and it is really great Lottery Sambad Todays result lottery sambad 8pm night If we talk about the result which comes out at 8:00 pm in the evening. You people do not have to wait to download it, I have put a screenshot above. From there you people can easily download the result.

What was the project name that you have worked with ProProfs Help Desk?

Help Desk Software

How long have you used ProProfs Help Desk?

55 Days

How frequently you use ProProfs Help Desk?

Monthly

How do you find pricing of ProProfs Help Desk?

inexpensive

What do you like the most about ProProfs Help Desk?

best

What do you like the least about ProProfs Help Desk?

55 days

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Manish Kumar

ProProfs Help Desk is Simple, Fast, Reliable

I work at lottery sambad. ProProfs Help Desk makes customer support simple and effective. It helps our team stay organized with easy ticket management, live chat, and detailed analytics. Whether you're a small business or a large company, ProProfs Help Desk makes delivering great support a breeze.

What was the project name that you have worked with ProProfs Help Desk?

Customer Service Software

How long have you used ProProfs Help Desk?

1 Years

How frequently you use ProProfs Help Desk?

Weekly

How do you find pricing of ProProfs Help Desk?

mid-tier

What do you like the most about ProProfs Help Desk?

What I love most about ProProfs Help Desk is its simplicity and efficiency. It’s so intuitive that anyone can start using it right away, without any hassle. The live chat feature and automation save so much time, and the seamless collaboration between team members ensures nothing falls through the cracks. It’s all about making support easier and customers happier!

What do you like the least about ProProfs Help Desk?

ProProfs Help Desk is that some advanced customization options can feel limited, especially for larger teams with complex workflows. While it’s great for most businesses, those needing highly tailored features might find it a bit restrictive.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Raja Raj

Good Result

Great to hear how ProProfs has improved your workflow and improved customer service! combination of training knowledge management and support tools make it a truly powerful all-in-one platform. Hopefully future updates https://lotterysambads.com will meet your reporting needs!

What was the project name that you have worked with ProProfs Help Desk?

Customer Service Software

How long have you used ProProfs Help Desk?

12 Days

How frequently you use ProProfs Help Desk?

Daily

How do you find pricing of ProProfs Help Desk?

inexpensive

What do you like the most about ProProfs Help Desk?

What I like most about ProProfs Help Desk is its user-friendly interface and the seamless integration of multiple support features like ticket management, live chat, and a knowledge base. These tools make it easy to provide efficient and personalized customer support.

What do you like the least about ProProfs Help Desk?

What I like least about ProProfs Help Desk is that some advanced features, like detailed reporting and analytics, could be more comprehensive. These features would help businesses gain deeper insights into their support performance and customer needs.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Yash Kumar

ProProfs is an Easy and Effective Tool for Everyone

I'm the founder of dear lottery and have been using ProProfs for a few months, and it’s been a game-changer for my workflow. The platform is intuitive, and I love how it combines training, knowledge management, and customer support tools in one place. Creating online quizzes and courses is super easy, even without technical expertise, and the ability to customize everything is a big plus. The live chat and help desk features have significantly improved my customer service process. However, I wish some features, like advanced reporting, were more detailed. Overall, ProProfs is an excellent tool for businesses or educators looking for an all-in-one solution.

What was the project name that you have worked with ProProfs Help Desk?

Help Desk Software , Customer Service Software

How long have you used ProProfs Help Desk?

5 Months

How frequently you use ProProfs Help Desk?

Weekly

How do you find pricing of ProProfs Help Desk?

mid-tier

What do you like the most about ProProfs Help Desk?

I loved ProProfs Help Desk's intuitive interface and automation features. The seamless ticket management, priority settings, and canned responses make support efficient. Real-time chat integration and insightful reporting further enhance team productivity, simplifying customer service for any business.

What do you like the least about ProProfs Help Desk?

What I liked least about ProProfs Help Desk is the lack of advanced customization options in reporting and analytics, which can limit deeper insights for more complex customer support needs.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Damian Crawford

ProProfs Help Desk streamlines the entire customer support process to help businesses build relationships with the customer.

An excellent solution with superb options. I have been using different software to manage my organization’s interactions with my clients. And this one is the best customer support tool. I like its chat/ messaging option and also customizable reports.

What was the project name that you have worked with ProProfs Help Desk?

Help Desk Software

How long have you used ProProfs Help Desk?

5 Months

How frequently you use ProProfs Help Desk?

Daily

What do you like the most about ProProfs Help Desk?

It is easy, simple and fast-working software.

Awesome customer service is provided.

Helpful for me to answer so fast with the real-time chat option.

What do you like the least about ProProfs Help Desk?

This is a great tool for businesses, and no drawbacks found as of now.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Shiv Gupta

ProProfs Help Desk is the solution to your online business problems.

Repeat customers are critical to the success of any e-commerce business in the online industry, making it all the more important to keep your customers happy and satisfied. With so many queries coming in the form of product feature requests, pricing requests, and so on, your support team may find it difficult to respond to every customer email. This is where the ProProfs Help Desk comes in my company, arming your team to deal with an increasing number of tickets in a timely manner. So, if you're having trouble keeping track of important customer emails,

How long have you used ProProfs Help Desk?

80 Days

How frequently you use ProProfs Help Desk?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ryan Patel

I find ProProfs the best help desk support software among all.

I am Ryan Patel, and I am the Founder of Lottery Sambad, one of India’s most trusted financial sites. ProProfs Help Desk. There’s nothing that can best describe this software but just two words - simple and fast. Its ticket management capability is so simple that it will make your agents work faster and more proactive. It can automatically assign a ticket to the right person that can best handle it, saving your entire team a huge chunk of time and effort routing tickets. With its shared inbox, tickets are being resolved faster as everyone can collaborate and brainstorm about the best approach to use. And the best part, it’s much lighter on the pocket as it will not cost you much.

How long have you used ProProfs Help Desk?

150 Days

How frequently you use ProProfs Help Desk?

Daily

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Kumar Prince

Helps to Reduce Support Tickets Faster!

Hands down, my experience with the ProProfs Help Desk has been quite delightful so far. I started using this tool since last November and haven't been disappointed so far. My agents love it! Now everyone can prioritize their tickets and ensure that every customer receives an answer to their question fast. Plus, Knowledge base integration is doing wonders for me. Would recommend the tool to all!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
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