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Customer Service Software to deliver exceptional experiences.

Effortless Quality Assurance and Workforce Management. Simplified agent motivation, coaching, and training. Capture customer feedback. Measure what matters. All at cloud speed. Welcome to the digital era of Workforce Engagement Management.
Playvox
2012
United States
  • Marketing-advertising
  • Nonprofit-organization-management
  • Retail
3 Industries
  • English
1 Language
Industries
  • Marketing-advertising
  • Nonprofit-organization-management
  • Retail
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • Windows
  • Mac
Support
  • Chat
  • 24x7 Support
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinars

Media

Playvox

Playvox Core Features

Focus of Customer Service Feature
  • Alerts/Notifications
  • Escalation
  • Feedback Management
  • Knowledge Base
  • Response Templates
  • Self-Service Portal
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
Focus of Workforce Management Feature
  • Administrative Control
  • Contractor Management
  • Performance Monitoring
  • Skills Tracking
  • Time Tracking
  • Workforce Mobility

Playvox Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 15 Days Trial
Payment Frequency
  • Quote Based
Vendor pricing page

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